Deutsche Post AG

The “Track and Trace” button on the upper panel is where you need to get when you want to find your package on our website.

Alltracking system is integrated with the global parcel tracking service that can track any goods you send via post from Germany with Deutsche Post AG so when you enter the “Track and Trace” page we will ask you to introduce the unique combination of digits and letters that you have printed on your receipt or confirmation letter in your email.

Then enter the given code into the field and click the Track button.

The next thing you know the information regarding your package or shipment will be displayed on your screen.

Whether you have any difficulties entering the code or other questions left, feel free to contact our Customer Service team for clarifications.

A tracking number is the most important information you possess.

With the help of these numbers and letters defined in a unique combination, you can find your parcel even if it is stuck in transit, delayed, or damaged.

Deutsche Post AG has a transparent tracking service and the information present on the website is corrected before being completed.

Most websites will allow you to enter the given number into their Tracking System finder but in case the website does not provide this information directly, you can contact the Customer Service team and request additional details.

The package you request the information for will be checked by our Customer Service team who are constantly monitoring all the changes that happen.

The status of the parcel depends on the state of the package at the very moment – so if no changes are showing up this can mean the package is possibly delayed or lost.

If you have a feeling that may be your case, do not hesitate to contact the team for specifications.

Alltracking and our colleagues from the logistics field work side-by-side to offer you the tracking information you need to have but only with the condition that you have a tracking number on you in the first place.

If you are wondering how to find the tracking number and have no clue where to search, read below.

Track and Trace System in Germany 

Germany sends hundreds of packages to the rest of the world daily. A logistics company as big and professional as DHL requires dedication and much responsibility. The service is being offered on the highest level.

The logistics industry is very well-developed. The system is electronic and perfectly processed and monitored by specialists in the domain

Alltracking always uses information technology for our post and freight tracking systems. That is why the parcels that Deutsche Post AG tracks are easily monitored by us.

Track and Trace system in Germany is available for you to access 24 hours a day, 7 days a week and Alltracking generously provides the accumulated data from their server database for your convenience. This allows you to witness the progress of any time order to the delivery end.

If this happens to you, please consider waiting a while.

From an insignificant delay to the parcel being lost - we have to exclude each variant step by step.

There can be numerous reasons for the non-trackage of the parcel you need information for.

But before any panic starts, customers are advised to consider it being stuck in transit. This means that the status of the package has not moved in a long time and there is no news that the tracking website can share.

After any significant changes take place, the status of the parcel will be updated accordingly. 

But if you do not see the changes immediately, do not consider the package lost – it can just be temporarily delayed.

This is a rare case but we still have to mention the cases when the parcel did not get to the destination point.

The parcel may be lost on the way to the final destination. These cases are super-rare but people still need to be informed.

In case this happens think to contact the representatives of the Deutsche Post team for further assistance.

The investigation will need to take place and the company will take the responsibility of offering you a solution. Deutsche Post AG has to give you answers and inform you of all the details.

The complaints, appraisals, suggestions, track number information requests and can be submitted online.

No panic if the package is still missing – either it will be found or you will get a refund.

In both cases, you have to wait first and then follow the instructions given by the Customer Service team.

Do not hesitate to contact them.

Usually, the complaints the customers have fall into several categories.

1) Tracked packages that did not reach the destination

The situations may differ from one case to another. At times the fault belongs to the company. Sometimes the customer is to blame.

If you printed the wrong address on the shipping label, didn't include a return address, or poorly packaged the item, Deutsche Post AG cannot be held responsible for it. 

In most of the other cases, Deutsche Post AG will investigate the case and refund you.

2) Damaged tracked parcels

If the item arrives damaged, the first thing you need to do is get in contact with the seller as soon as possible. (this is for those who purchased an item online that was later on sent with Deutsche Post AG).

The seller will discuss the issue with the German postal company. In this case, the seller is responsible for the condition of the items when you receive them.

If the item is damaged you can enclose pictures, and put it all in writing, ideally in an email that you need to send to the seller. The seller then will investigate what happened and offer you a practical solution.

3) Confiscated tracked items

Deutsche Post AG delivery may still be delayed for reasons beyond its control.

For example: if the package is about to get to Germany from overseas, the customs are usually strict and check the parcels for unwanted prohibited goods.

There are some restrictions that the customer has to know of.

If the package contains products that cannot enter the destination country – the access will be denied.

Particular products or groups of goods can be denied access - explosives, counterfeit goods, valuable antiques, things of an immoral nature, etc.