FAN Courier

Whether you want to do it straight after the package left the country or later, you can get information on the location and the status of the parcel if you decide to. Your tracking number is of great help to do it.

Alltracking online tracking platform for customers globally offers limitless access to packages and shipment information with the condition of having a tracking number assigned by the postal company.

Our website can guarantee you the updates received every 24 hours and transparency of all the recent changes.

The ""Track and Trace"" button on the upper panel is where you need to get when you want to find your package on our website.

Alltracking system is integrated with the global parcel tracking service that can track any goods you send via FAN Courier from Romania so when you enter the ""Track and Trace"" page we will ask you to introduce the unique combination of digits and letters that you have printed on your receipt or confirmation letter in your email.

Then enter the given code into the field and click the Track button.

The next thing you know the information regarding your package or shipment will be displayed on your screen.

Whether you have any difficulties entering the code or other questions left, feel free to contact our Customer Service team for clarifications.

Being one of the best logistics enterprises in Romania, the company has years of experience in the postal and logistics domain. Every package is under control – the information about it is processed and monitored online.

FAN Courier requests your unique tracking number to offer you the information about the package or shipment you expect to receive or to arrive at its final destination.

The most needed combination of digits and letters known as tracking code is everything you need to have to know where your parcel is.

FAN Courier has a reliable tracking service and the information present on the website is corrected before being completed.

The package you request the information for will be checked by our Customer Service team who are constantly monitoring all the changes and updating the information in the system.

The Local or International Tracking department deal with lost/delayed or damaged packages. In case you think your item may be lost, contact the Service team first.

The order tracking system in Romania is being processed online. The company switched to electronic customer support a long time ago and it seems to be working properly satisfying customers for many years now.

The “Track and Trace” system is freely accessed with the tracking number assigned by the team – the data within the system is transparent once you get authorized access to it – the tracking number opens that door for you.

FAN Courier monitors every bit to be sure everything works flawlessly.

Track and Trace System in Romania

Many customers who may not be familiar with the type of service FAN Courier provides can ask if it is any different from the track and trace system anywhere else in the world. In reality, it is similar.

Being a part of the Global Postal Union has left a significant impact and all the procedures are the same.

The track and Trace system in Romania is based on the online approach that helps customers get hold of the information they may need to understand where the package or shipment is.

Romania is famous for being a fast and reliable post service.

Using modern post technologies offers customers access to the data that is associated with the packages and shipments that customers have unique tracking codes for.

FAN Courier is a friendly logistics services provider, which allows tracking websites like Alltracking to offer information to customers no matter where they are.

FAN Courier has several benefits that customers know of:
- FAN Courier gives customers the access to the data available 24/7.
- FAN Courier has well-developed electronic invoices and statements that are sent automatically.
- FAN Courier gives access to comprehensive reports as required

For your convenience, FAN Courier owns its own “track and trace system” that is stable and trustworthy.

Alltracking generously provides the accumulated data from the Posta Romana FAN Courier database for your convenience. This allows you to monitor the progress of any time of order to delivery end.

Many customers find themselves in confusion when they realize there are no updates once they enter the Alltracking website and introduce the tracking code.

But remember, we have created this section for a reason and there can be certain conditions when the parcel stays untracked.

The main and most important reason for it is the transit procedure that may keep it stuck.

But we advise our customers to give it some time and then try contacting the FAN Courier Customer Service team for clarifications.

What does “ stuck at customs” mean for any regular customer?
- This means that the status of the package has not moved in a long time and there is no news that the tracking website can share.

After any significant changes take place, the parcel status will be updated accordingly and displayed on your screen.

If you still have questions after the changes were updated, please send an inquiry to the Customer Service team.

If there is no news yet, this doesn’t mean there won’t be any. The practice shows that information delays happen from time to time as electronic systems may also fail.

Before you decide the parcel is lost, consider waiting a while because there can be various reasons for the lack of information in the system.

Sometimes the parcel is lost on the way to the final destination.

FAN Courier delivers post professionally and such cases are really rare. But still, they do exist and we need to give you the information about them.

In cases like this, you need to request assistance from the Customer Service team.

The investigation then will take place and the company will take the responsibility of offering you a solution that will satisfy you.

FAN Courier must offer you details and solutions.

It usually takes up to 48 hours to get a response from the Customer Service team. The complaints, appraisals, suggestions, track number information requests, and so on can be submitted.

You can also get the information you need at the Post office.

It is normal to have questions and when you are not happy with certain aspects of the service you pay for – it is okay to have claims.

Customers may have certain parcel claims that they can address to the company.

Giving it a fair judgment, most of the time the complaints the customers have fallen into a few of the following categories:

The unidentified parcels
- FAN Courier is a great reliable package and shipment service that is a part of the global post tracking union.

If the parcel task is not and cannot be completed, there must be a serious reason behind it.

For instance, the shipments that are unidentified for whatever reason – wrong address, non-existing addressee, or another significant reason, the item is either returned to the sender or returned to the Post Center.

The responsibility may be totally on the sender as the address may have been printed wrong, or the shipping stick did not have a return address on it.

Sometimes the item is wrapped in an incorrect way when wrapped by the sender.

In such cases, FAN Courier cannot be held responsible for it. In most of the other cases, Posta Romana FAN Courier will investigate the case and refund you.

Damaged on the way

The damaged items need to be informed about as soon as they reach the final destination.

Contact the Customer Service team for a deep analysis of what happened.

The best way to do it is to include pictures of the damages caused.

The seller will discuss the issue with FAN Courier.

In this case, the seller is responsible for the condition of the items when you receive them.

If the item is damaged you can enclose pictures, and put it all in writing, ideally in an email that you need to send to the seller.

The seller then will investigate what happened with FAN Courier and either refund you or give you a substitute product.

The non-permitted items

Customers may think the paid service allows them to send almost anything. FAN Courier has strict rules and they must be considered.

FAN Courier imposes serious restrictions and prohibits certain categories of goods.

This means that when the package or shipment includes:
- Cash of any state
- Precious metals and stones
- Cultural property pieces and antiques
- Firearms
- Counterfeits of famous brands and other types of counterfeit
- Any goods and materials prohibited by law for shipment, they won’t leave the country and be confiscated.

If you are unsure about an item, check with the Post Office about the eligibility to send it.

FAN Courier is liable, in case of loss, theft, or total damage for internal postal dispatches, such as:
- With the full declared value, for a postal dispatch which makes the object of a dispatch service with declared value, including when that postal dispatch does or does not make the object of service with reimbursement;
- With the value of the reimbursement, for a postal dispatch which makes the object of service with reimbursement without declared value;
- With the value representing 5 times the tariff of the service, for postal dispatches which do not make the object of a dispatch service with declared value or service with reimbursement.

In case of loss, theft, or total damage, besides the above-mentioned indemnities, the tariffs cashed when the postal dispatch was delivered are also returned.

Use the email address [email protected] to address all the existing claims.