EVRi Group (Hermes UK)

The “Track and Trace” button on the upper panel is where you need to get when you want to find your package on our website.

Alltracking system is integrated with the global parcel tracking service that can track any goods you send via a delivery company with MyHermes UK so when you enter the “Track and Trace” page we will ask you to introduce the unique combination of digits and letters that you have printed on your receipt or confirmation letter in your email.

Then enter the given code into the field and click the Track button.

The next thing you know the information regarding your package or shipment will be displayed on your screen.

Whether you have any difficulties entering the code or other questions left, feel free to contact our Customer Service team for clarifications.

MyHermes UK has a very loyal policy when it comes to customers. But something is a “must have”.

Remember that the tracking number is the most important information you possess.

With the help of these numbers and letters defined in a unique combination, you can find your parcel even if it is stuck in transit or even damaged.

MyHermes UK (Evri) has a transparent tracking service and the information present on the website is corrected before being completed.

Most websites will allow you to enter the given number into their Tracking System finder, but in case the website does not provide this information directly, you can contact the Customer Service team and request additional details.

The package you request the information for will be checked by our Customer Service team, who are constantly monitoring all the changes that parcels may see.

The status of the parcel depends on the state of the package at the very moment – so if no changes appear, this means the package is possibly delayed or lost.

If you think this can happen to you, do not hesitate to contact the team for specifications.

The order tracking process is a significant part of the whole postal procedure.

Alltracking cooperates within the global e-tracking system to offer you the tracking information you need to have.

The condition is the following – the tracking number is a must-have.

If you are wondering how to find the tracking number and have no clue where to search, read below.

Track and Trace system in the UK

The UK sends hundreds of packages locally and to the rest of the world daily. The logistics company, as big and professional as Hermes is, requires dedication and much responsibility. The service is being offered on the highest level.

The logistics industry is very well-developed. The system is electronic and perfectly processed and monitored by specialists in the domain

Alltracking always uses information technology for our post and freight tracking systems. That is why the parcels that MyHermes UK tracks are easily monitored by us.

Track and Trace system in the UK is available for you to access 24 hours a day, 7 days a week and Alltracking generously provides the accumulated data from their server database for your convenience.

This allows you to witness the progress of any time of order to delivery end.

It can happen so that you cannot track the package online. The system is still electronic, though contemporary and easy to navigate.

From an insignificant delay to the parcel being lost - we have to exclude each variant step by step.

There can be numerous reasons for the non-trackage of the parcel you need information for.

But before any panic starts, customers are advised to consider it being stuck in transit.

This means that the status of the package has not moved in a long time and there is no news that the tracking website can share.

After any significant changes take place, the status of the parcel will be updated accordingly. But if you do not see it straight away, do not consider the package lost – it can just be temporarily delayed.

Hermes has numerous failsafe options in place should a parcel not be delivered, depending on the reason.

Some of these are listed below:
- If a Hermes package could not be delivered because a recipient wasn't at home in the first instance, the courier will try to deliver the package the next day, usually leaving a note or trying to contact the customer to notify them of a failed delivery. The customer may also have an option to pick up the parcel at a local depot should they desire.
- If the package is not delivered on the second day, the courier will try again for the third and last time the next day. If the package is not delivered, a card will be left for the customer to contact the company and agree to make the delivery at another time, and the package will likely remain at the local depot until the customer has made contact. After a certain period (which may vary, but is normally around 14 days), the package may be returned.
- If the package address was not found, then the customer will be contacted via the information they provided when they purchased Hermes delivery services (usually via email). However, this is unlikely to happen as usually the delivery address is verified before sending as valid before the delivery goes ahead.

This is a rare case but we still have to mention the cases when the parcel could not reach the destination point.

The parcel may be lost on the way to the final destination. These cases are super-rare, but people still need to be informed.

In case this happens think to contact the representatives of the Hermes team for further assistance.

The investigation will need to take place and the company will offer you a solution. Hermes must give you answers and inform you of all the details.

The complaints, appraisals, suggestions, and tracking number information requests can all be submitted.

No panic if the package is still missing – either it will be found or you will get a refund.

In both cases, you have to wait first and then follow the instructions given by the Customer Service team.

Do not hesitate to contact them. They have all the answers you need.

Usually, the complaints the customers have fall into several categories.

1) Tracked packages that did not reach the destination

The situations may differ from one case to another. At times the fault belongs to the company. Sometimes the customer is to blame.

If you printed the wrong address on the shipping label, didn't include a return address, or poorly packaged the item, the UK postal company cannot be held responsible for it.

Alltracking does not hold any responsibility either. We just link you with the system that stores information regarding the package.

In most of the other cases, the UK postal company will investigate the case and refund you.

2) Damaged tracked parcels

If the item arrives damaged, the first thing you need to do is get in contact with the seller as soon as possible. (this is for those who purchased an item online that was later on sent with MyHermes UK).

The seller will discuss the issue with the UK postal company. In this case, the seller is responsible for the condition of the items when you receive them.

If the item is damaged you can enclose pictures, and put it all in writing, ideally in an email that you need to send to the seller. The seller then will investigate what happened and offer you a practical solution.

3) Confiscated tracked items

MyHermes UK delivery may still be delayed for reasons beyond its control.

For example: if the package is about to get to Germany from overseas, the customs are usually strict and check the parcels for unwanted prohibited goods.

There are some restrictions that the customer has to know of. If the package contains products that cannot enter the destination country – the access will be denied.

Particular products or groups of goods can be denied access - explosives, counterfeit goods, valuable antiques, things of an immoral nature, etc.

If you have any claims, please use the link to submit them - https://www.evri.com/faqs/account/how-do-i-submit-a-claim-for-a-lost-or-damaged-parcel