DPD (RU)

Alltracking makes it easy for each customer to find his package in the global system. The tracking number helps to do all the hard work.

The “Track and Trace” button on the upper panel is where you need to get when you want to find your package on our website.

Alltracking system is integrated with the global parcel tracking service that can track any goods you send via express delivery from Russia with DPD Russia so when you enter the “Track and Trace” page we will ask you to introduce the unique combination of characters that you have printed on your receipt or confirmation letter in your email.

Then enter the given code into the field and click Track button.

The next thing you know the informaton regarding your package or shipment will be displayed on your screen.

Whether you have any difficulties entering the code or other questions left, feel free to contact our Customer Service team for clarifications.

The information the online tracking platform has for you can only be accessed with the help of the tracking number.

Your package information is safe with Alltracking. By using your tracking code you can always find out where the package is even if it takes longer than expected.

But this section will inform you of the variations that are possible when the information goes missing from our website.

Let us remind you that you need your tracking number for all the actions on our website.

With the help of these numbers and letters defined in a unique combination you can find your parcel even if it is stuck in transit, delayed or damaged.

DPD Russia has a transparent tracking service and the information present on the website is corrected before being completed.

Most websites will allow you to enter the given number into their Tracking System finder but in case the website does not provide this information directly, you can contact the Customer Service team and request additional details.

The package you request the information for will be checked by our Customer Service team who are constantly monitoring all the changes that parcels may come across.

The status of the parcel depends on the state of the package at the very moment – so if no changes are showing up this can mean the package is possibly delayed or lost.

If you have a feeling that may be your case,do not hesitate to contact the team for specifications.

Order tracking process is well-balanced and mainly DPD knows how to serve the customers in the best possible manner.

Alltracking and our colleagues from DPD offer you the complete tracking information you need to have but only with the condition that you have a tracking number on you in the first place.

If you are wondering how to find the tracking number and have no cluewhere to search, read below.

Track and Trace system in Russia

The tracking system in Russia is similar to tracking systems everywhere in the world. This means that the procedure is one and the same.

Generally, Russian postal and logistics companies are well-developed and their professionalism is doubtless. The system is electronic and perfectly processed and monitored by specialists in the domain.

Alltracking always uses the information technology for our post and freight tracking systems. That is why the parcels that DPD sends and delivers are easily monitored by us within the global e system we have an access to.

Track and Trace system in Russia is available for you to access 24 hours a day, 7 days a week and Alltracking generously provides the accumulated data from their server database for your convenience. This allows you to witness the progress from any part of the world literally anytime.

No worries, everything can be well handled. But if there is a problem, there surely is a solution too.

Sometimes it can happen that the package cannot be tracked and renewing the page, or entering your tracking number for the fifth time in a row does not help.

This can be the result of existing problems and we have to understand what happened.

From a insigificant delay to the parcel being lost - we have to exclude each variant step by step.

There can be numerous reasons for non-trackage of the parcel you need information for.

But before any panic starts, customers are adviced to consider it being stuck in transit. This means that the status of the package has not moved in a long time and there is no news that the tracking website can share.

After any significant changes take place, the status of the parcel will be updated accordingly. But if you do not see it straight away, do not consider the package lost – it can just be temporarily delayed.

Issues are rare but they do exist. And the best way to handle them is to know what step to take from the very start.

As the company is super professional and operates for multiples years we have to inform you that these cases are rare. But still 100% of cases cannot be successful. It can happen so that the parcel never arrived to Russia.

There can be a few reasons for it. Sometimes the parcel can get lost on the way to the final destination. These cases are practically a part of an exception but people stil need to be informed.

In case this happens think to contact the respresentatives of DPD Russia’s team for further assistance.

The investigation will need to take place and the company will take the resposibility offering you a solution. It is the duty of DPD Russia to give you answers and inform you all the details.

The complains, appraisals, suggestions, track number information requests and so on can be submitted.

No panic if the package is still missing – either it will be found or you will get a refund. In both cases you have to wait first and then to follow the instructions given by the Customer Service team.

Do not hesitate to contact them.

The complaints the customers have fall into several categories.

1) Tracked packages that did not reach the destination

The situations may differ from one case to another. At times the fault delongs to the company. Sometimes the customer is to blame.

Obviously, if you printed the wrong address on the shipping label, didn't include a return address, or poorly packaged the item, DPD cannot be held responsible for it. In most of the other cases, DPD will investigate the case and refund you.

2) Damaged tracked parcels

If the item arrives damaged, the first thing you need to do is get in contact with the seller as soon as possible. (this is for those who purchased an item online that was later on sent with DPD Russia).

The seller will discuss the issue with DPD Russia, In this case the seller is responsible for the condition of items when you receiev them.

If the item is damaged you can enclose pictures, put it all in writing, ideally in an email that you need to send to the seller. The seller then will investigare what happened and offer you a pratical solution

There are some restrictions that the customer has to know of. If the package contains the products that cannot enter the destination country – the access will be denied.

Particular products or group of goods can be denied an access - explosives, counterfeit goods, valuable antiques, things of an immoral nature, etc.

In case you have certain claims that you want to address to the team, please contact them via: www.dpd.ru