DHL Parcel (UK)

There will not be any trouble finding your parcel in the global e-system once you have a tracking number with you.

Our website will make sure you are being offered all the details you need, but with the condition that you have a special code given upon the parcel registration.

Enter the main page and see the upper panel for sections you need to visit.

The Track and Trace button on the upper panel is where you need to get when you want to find your package on our website.

Alltracking system is integrated with the global parcel tracking service that can track any goods you send via DHL UK so when you enter the Track and Trace page we will ask you to introduce the unique combination of digits and letters that you have printed on your receipt or confirmation letter in your email.

Then enter the given code into the field and click the Track button.

The next thing you know the information regarding your package or shipment will be displayed on your screen,

Whether you have any difficulties entering the code or other questions left, feel free to contact our Customer Service team for clarifications.

The package can be easily found when a customer owns a tracking number.

The tracking number you were given by DHL UK is your key to all the information that can be disclosed.

DHL UK is known for being open to revealing information to their customers and has a transparent tracking service and the information present on the website is corrected before being completed.

Most websites will allow you to enter the given number into their Tracking System finder but in case the website does not provide this information directly, you can contact the Customer Service team and request additional details.

The package you request the information for will be checked by our Customer Service team who are constantly monitoring all the changes that happen.

The status of the parcel depends on the state of the package at the very moment – so if no changes are showing up this can mean the package is possibly delayed or lost.

If you have a feeling that may be your case, do not hesitate to contact the team for specifications.

If the parcel is delayed or lost, the customer is entitled to ask for a refund.

Alltracking and DHL UK are great online colleagues who want to offer you the tracking information you need to have but only with the condition that you have a tracking number given upon the parcel registration.

When you visit one of the offices or request the service from your house, you will be given a tracking number you can later use to enter to identify the status and the location of the parcel.

If you are wondering how to find the tracking number and have no clue where to search, read below.

Track and Trace system by DHL UK

Whether you decide to track the parcel via the official website or through our online tracking platform – you have to have a tracking number.

DHL UK sends and delivers thousands of packages every day in different parts of the world.

The postal industry is very well-developed. The system is electronic and all data can be easily processed and monitored.

Alltracking always uses information technology for our post and freight tracking systems. That is why the parcels that DHL UK tracks are easily monitored by us.

Track and Trace system by DHL UK is available for you to access 24 hours a day, 7 days a week and Alltracking generously provides the accumulated data from their server database for your convenience. This allows you to witness the progress of any time of order to delivery end.

Similar to other postal companies but most well-known with a trust rating much higher than the rest. DHL UK will remain the company you will always remember for its professional approach to details.

When you cannot see any updates for days in a row, do not hesitate to contact the team for further explanation.

There can be numerous reasons for the non-trackage of the parcel you need information for on our website. Usually, they have a reason that makes sense to everyone.

First of all, check that the tracking number is typed in correctly. This is the case in some situations – people just do not pay enough attention.

If this is not why the information is missing before any panic starts, customers are advised to consider it being stuck in transit. This means that the status of the package has not moved in a long time and there is no news that the tracking website can share. Give it some time.

After any significant changes take place, the status of the parcel will be updated accordingly. But if you do not see it straight away, do not consider the package lost – it can just be temporarily delayed.

There is a very small chance that this is going to ever happen but still, we have to address this issue. The package may have gone missing. This does not happen often, but it can happen one day.

In case this happens think to contact the representatives of DHL Customer Service team for further assistance (DHL UK here).

The investigation will need to take place and the company will take the responsibility of offering you a solution. DHL must give you answers and inform you of all the details.

The complaints, appraisals, suggestions, tracking number information requests can all be submitted.

No panic if the package is still missing, either it will be found or you will receive a refund. In both cases, you have to wait first and then follow the instructions given by the Customer Service team.

If the contents of your shipment have been damaged or parts of the contents are missing, it is best to follow the steps below:
1. Download the damage notification form and fill it in completely.
2. Print out the completed form, sign it, and hand it in at a postal outlet together with the damaged item (including all parts of the shipment).
3. After the damage has been assessed at the responsible parcel center, you will receive your shipment and the inspection result after approximately 14 days from receipt of the complaint at the postal outlet.

Use the link to report any problems with your parcels. https://www.dhl.com/gb-en/ecommerce/uk/help/contact-us.html

Note: Any damage or loss to the contents must be reported in writing to a postal outlet within 7 days of delivery.

Usually, the complaints the customers have fall into several categories.

1) Tracked packages that did not reach the destination

The situations may differ from one case to another. At times the fault belongs to the company. Sometimes the customer is to blame.

If you printed the wrong address on the shipping label, didn't include a return address, or poorly packaged the item, DHL UK cannot be held responsible for it. In most of the other cases, DHL UK will investigate the case and refund you.

2) Damaged tracked parcels

If the item arrives damaged, the first thing you need to do is get in contact with the seller as soon as possible. (this is for those who purchased an item online that was later on sent with DHL UK). The seller will discuss the issue with the DHL company. In this case, the seller is responsible for the condition of the items when you receive them. If the item is damaged you can enclose pictures, and put it all in writing, ideally in an email that you need to send to the seller. The seller then will investigate what happened and offer you a practical solution.

DHL UK express delivery company strictly adheres to the rules of the Universal Postal Convention, which is the regulator of postal exchange between individual participants.

Particular emphasis in the regulations is placed on the prohibition of the transport of certain items - explosives, counterfeit goods, valuable antiques, things of an immoral nature, etc.

If goods are lost or damaged during transport and damage is externally visible, clearly note the waybill or transfer document with details of loss or damage when shipment is received.

If the loss or damage is not visible until packages are opened, make a written complaint to the carrier within 7 days of receipt of the goods.

When the claims are justified and the company has investigated the case you can expect a refund. Use the link to report your problem: https://www.dhl.com/gb-en/ecommerce/uk/help/contact-us.html

You can also report any problem using [email protected].