Croatian Post (Hrvatska pošta)

The “Track and Trace” button on the upper panel is where you need to get when you want to find your package on our website.

AllTracking system is integrated with the global parcel tracking service that can track any goods you send via post from or to Croatia so when you enter the “Track and Trace” page we will ask you to introduce the unique combination of digits and letters that you have printed on your receipt or confirmation letter in your email. Then enter the given code into the field and click Track button. The next thing you know the informaton regarding your package or shipment will be displayed on your screen. Whether you have any difficulties entering the code or other questions left, feel free to contact our Customer Service team for clarifications. But first check if you introduced all the tracking code digits correctly.

Croatian Post is a reliable postal company that has many years of experience in the domain.

If you want to know where exactly your package is, enter the Alltracking website and see the upper panel on the main page. The Track and Trace button is what you are looking for. The page will direct you to the tracker field that you have to use to get the information you request. The postal tracker field that you use to introduce the tracking number shown on your receipt will help you to trace the parcel. The package information will include the time and date, the hub, and the status.

If you happen to not see any information or you cannot see any progress for days, consider contacting the Customer Service team for further instructions. Do not hesitate to use the services provided by Croatial Post in case you have doubts about any delay that takes longer than average. But before you start to complain please wait to make sure the parcel is not just being delayed and got lost on the way.

There can be several issues with it and here are some examples:

- Issues with the delivery address may occur. This is one of the most common reasons why the parcel information is not updated. Wait for further instructions as they will appear once the company asks you to clarify the location.

- The packages and shipments may not have reached the hub just yet. This means sometimes they are at the stage where the information simply cannot be displayed yet. Here you would also have to wait for the latest parcel news to be updated.

We do not exclude the lost parcel case but Croatian Post takes really good care of their shipments. Just so you know, in the worst situation that your parcel is lost, you still have a Customer Service team to assist you. In case of a lost package, you would have to contact Customer Service representatives for confirmation and further instructions.

If this ever happens to you, please know that the company will refund you for the lost parcel if the reasons are objective. Do not hesitate to ask for additional information if you need it. If you have doubts you are entitled to receive the answers you seek to find.

The “Track and Trace” system is easily understandable. Every step of the way is monitored and displayed for your convenience by a team of professionals who update the information with its changes. You see these notifications immediately.

Track and Trace by Croatian Post

Usually with Croatian Post, you should be able to enter a tracking number on every tracking website no matter who it is by. Alltracking has a convenient Track and Trace section where you can find everything you need to find with just a single click. We have an upper panel that will direct you to where you need to get. Find it on the front page at the top of the page. Once you see Track and Trace button – click on it and get ready to be redirected to the page where you need to enter the tracking code.

If you do not know your tracking number, you can ask for it in the online store where you purchased the goods. The tracking number will lead you to the information that you need to know.

If you think that Track and Trace section will not answer all your questions, consider contacting the Customer Service team.

If customers cannot track the package for a really long time (and we recommend to wait a week for the updated information to appear in the database).

If you waited enough and still cannot track it please contact Customer Support team for an investigation. Be sure that the Customer Support representatives always jump in to offer an advice, a solution or a compensation when it is the case. Don’t rush their researches and investigations. They will get back to you as soon as they have a reply for you. At times when the customer cannot track the parcel online, there is a problem with it. It can be an insignificant delay or it can be a serious issue. The only way to find out to to ask the company directly what the parcel cannot be tracked.

Please also note that sometimes it happens that the customer is not attentive enough with the tracking number details. Check for no mistakes to be made while entering the number before you panic.

In every other case that you find suspicious, contact the Customer Support team.

It can happen that the system will not show you all the information at once.

It can also happen that the information you expect so much to see is not shown on the screen. Being the most influencial post service company in Croatia makes Croatian Post responsible for great service and customer satisfaction. Even though the company never fails to do their job well but on the rarest occasion delays and lost items can be the reason for an investigation.

Before you find out the real reason why you cannot track or get an updated information on your package or shipment, please wait for things to change. We assure you that delivery company is doing everything they can to get the package delivered to the destination. We strongly recommend you not to panic if your package has not reached the final point yet.

In 99% of the cases it got delayed somewhere and as soon as something changes the updates will be shown on Alltracking website.

If the delivery status of your package remains unclear, be sure to inform Customer Support team and ask your questions to receive answers. You would have to start an official claim and write down all the details you have – the tracking number is extremely important to have. Sometimes the company my also ask you what the package consists of and how valuable the items are.Then they will check the address with you and make sure all the information coincides. Their system will update you with the information received from the distribution centre.

If the package was not retained in one of our distribution centres the Support team will continue the search to find out where things went wrong. Investigation may take some time. Give it as much patience as you can. The company will come up with a solution even if the worst scenario when the parcel is damaged or lost.

Croatian Post has a very comforting way of solving issues with its customers. You can easily address any claims in case you have them to the company. In most cases, if Croatian Post is found responsible after completing the claim procedure, you are eligible for compensation for your loss or damage if it was drastic.

Usually, these claims are accepted via post in a letter using the address found on the official website.

If you have any suggestions that you want to send via email or through the official website you can also do it. Croatian Post has a great Customer Service team, that is capable of sorting out dozens of requests daily.

If you contact the company directly, you also have a high chance of making your claim a priority. In case your item is lost or damaged the company usually pays 100% of the damage.

If the postage charged exceeds the postage specified in the Price List, the customer will be reimbursed for the amount overpaid.

If you have a claim regarding the deadline for transport and delivery of the priority mail, the company will not reimburse the total amount of postage charged. You will only get some of the money, but every case is different.

If you have any other claims, please do not hesitate to contact a Customer Service team representative and discuss your options. Explain the situation but do not forget to use your tracking number. The tracking number is the key element in every discussion with the Customer Service team. This is how they can help you, track your parcel down, and refund you.