City Link

Alltracking makes it easy for each customer to find his package in the global system. The tracking number helps to do all the hard work.

The “Track and Trace” button on the upper panel is where you need to get when you want to find your package on our website.

Alltracking system is integrated with the global parcel tracking service that can track any goods you send via post from Malaysia with City-Link so when you enter the “Track and Trace” page we will ask you to introduce the unique combination of numbers and letters that you have printed on your receipt or confirmation letter in your email.

Then enter the given code into the field and click the Track button.

The next thing you know the information regarding your package or shipment will be displayed on your screen.

Whether you have any difficulties entering the code or other questions left, feel free to contact our Customer Service team for clarifications.

The information the online tracking platform has can only be seen with the help of the tracking number.

Your package information is safe with Alltracking. By using your tracking code you can always find out where the package is even if it takes longer than expected.

But this section will inform you of the variations that are possible when the information goes missing from our website.

Let us remind you that you need your tracking number for all the actions on our website.

With the help of these numbers and letters defined in a unique combination, you can find your parcel even if it is stuck in transit or even damaged.

The company has a transparent tracking service and the information present on the website is corrected before being completed.

Most websites will allow you to enter the given number into their Tracking System finder but in case the website does not provide this information directly, you can contact the Customer Service team and request additional details.

The package you request the information for will be checked by our Customer Service team, who are constantly monitoring all the changes that parcels may come across.

The status of the parcel depends on the state of the package at the very moment – so if no changes are showing up this can mean the package is possibly delayed or lost.

If you think this can happen to you, do not hesitate to contact the team for specifications.

The parcel tracking process is well-balanced and mainly the express delivery company knows how to serve the customers in the best possible manner.

Alltracking and our colleagues from the Malaysian City-Link offer you the complete tracking information you need to have but only with the condition that you have a tracking number on you in the first place.

If you are wondering how to find the tracking number and have no clue where to search, read below.

Track and Trace System in Malaysia

The tracking system in Malaysia is similar to the Chinese. This means that the principles are the same.

Today Malaysian delivery companies are well-developed and their professionalism is doubtless. The system is electronic and perfectly processed and monitored by specialists in the domain. This is important because Malaysia and

China have enormous e-commerce industries.

Alltracking always uses information technology for our post and freight tracking systems. That is why the parcels that Malaysia and mainly City-Link Express usually send and deliver are easily monitored by us within the global e-system we have access to.

The Track and Trace system in Malaysia is available for you to access 24 hours a day, 7 days a week and Allеracking generously provides the accumulated data from their server database for your convenience. This allows you to witness progress from any part of the world at anytime.

No worries, everything can be well-handled. But if there is a problem, there surely is a solution too.

Sometimes it can happen that the package cannot be tracked and renewing the page, or entering your tracking number for the fifth time in a row does not help.

This can be the result of existing problems and we have to understand what happened.

From an insignificant delay to the parcel being lost - we have to exclude each variant step by step.

There can be numerous reasons for the non-trackage of the parcel you need information for.

But before any panic starts, customers are advised to consider it being stuck in transit. This means that the status of the package has not moved in a long time and there is no news that the tracking website can share.

After any significant changes take place, the status of the parcel will be updated accordingly. But if you do not see it straight away, do not consider the package lost – it can just be delayed.

Rarely but it is still possible that the package or shipment won’t reach its final destination.

And the best way to find out where the package is is to contact the team and ask for more details that can be helpful.

As the company is super professional and operates for multiples years we have to inform you that these cases are rare. But still, 100% of cases cannot be successful. It can happen that the parcel never arrived in Malaysia.

There can be a few reasons for it. Sometimes the parcel can get lost on the way to the final destination. These cases are practically a part of an exception but people still need to be informed.

In case this happens think to contact the representatives of the City-Link Express team for further assistance.

The investigation will need to take place and the company will take the responsibility of offering you a solution. The company must offer you answers and inform you of all the details.

The complaints, appraisals, suggestions, and tracking number information requests can all be submitted.

No panic if the package is still missing – either it will be found or you will get a refund. In both cases, you have to wait first and then follow the instructions given by the Customer Service team.

Do not hesitate to contact them.

The complaints from the customers have fallen into several categories.

1) Tracked packages that did not reach the destination

The situations may differ from one case to another. At times the fault belongs to the company. Sometimes the customer is to blame.

If you printed the wrong address on the shipping label, didn't include a return address, or poorly packaged the item, City-Link cannot be held responsible for it. In most of the other cases, the company will investigate the case and refund you.

2) Damaged tracked parcels

If the item arrives damaged, the first thing you need to do is get in contact with the seller as soon as possible. (this is for those who purchased an item online that was later on sent with City-Link).

The seller will discuss the issue with City-Link Express. In this case, the seller is responsible for the condition of the items when you receive them.

If the item is damaged you can enclose pictures, and put it all in writing, ideally in an email that you need to send to the seller. The seller then will investigate what happened and offer you a practical solution.

3) Confiscated tracked items

City-Link Express delivery may still be delayed for reasons beyond its control. For example: if the package is about to get to Malaysia from overseas, the customs are usually strict and check the parcels for unwanted prohibited goods.

There are some restrictions that the customer has to know of. If the package contains products that cannot enter the destination country – the access will be denied.

Particular products or groups of goods can be denied access - explosives, counterfeit goods, valuable antiques, things of an immoral nature, etc.

To send a claim, use one of the following ways to communicate:

Telephone number: + country code 603-5033-3800

Email: [email protected]