China Post Group Co., Ltd

The “Track and Trace” button on the upper panel is where you need to get when you want to find your package on our website. AllTracking system is integrated with the global parcel tracking service that can track any goods you send via post from or to China Post so when you enter the “Track and Trace” page we will ask you to introduce the unique combination of digits and letters that you have printed on your receipt or confirmation letter in your email.

Then enter the given code into the field and click Track button.

The next thing you know the informaton regarding your package or shipment will be displayed on your screen.

Whether you have any difficulties entering the code or other questions left, feel free to contact our Customer Service team for clarifications.

All the information available in the system, will be displayed to you once you introduce the tracking number. You can always find it on our paper receipt or in your email after the payment process is finalized.

You are more than likely to see all the changes that happened in the last 24 hours. But it can also sometimes happen that you will not see any changes on your screen. Not seeing any latest updates doesn’t yet mean the parcel is lost.

Here is what we would like you to know:

1. China Post small packets can be tracked after they leave the first station in China, because small packets are usually tracked and traced by the system. China Post Tracking number format for a regular small packet: UC123456789CN. Most of the retailers on eBay, Wish, or Aliexpress send goods with China Post as it is the cheapest possible delivery option.

2. It can happen that the package cannot be tracked after it leaves China. China Post doesn't charge much for the service.

3. If the parcel has been exported, the shipping status will not be updated until the parcel reaches the destination country. This can take from 3 to 60 days, depending on different shipping methods.

4. The carrier may omit to enter the tracking information.

5. Your package may have been lost during the transportation period. In case of a lost package, you have to contact Customer Service representatives for confirmation and further instructions.

China Post can refund you for the lost parcel if the reasons are objective. Do not hesitate to ask for additional information if you need it. If you have doubts, you are entitled to receive the answers you seek to find.

The “Track and Trace” system is easily understandable. Every step of the way is monitored and displayed for your convenience by a team of professionals who update the information with its changes. You see these notifications immediately.

Track and Trace in China by China Post

Track and trace technology has significant value for both industry and society. For industry, track and trace solutions can solve quality management problems during manufacturing, improve product quality, and increase customer satisfaction. For society, it can prevent adverse effects from contaminated or defective goods. Therefore, both Chinese industry and the government are increasing efforts to promote the establishment of a reliable, safe traceability system.

You can track such parcels only before export, or before transfer to the postal operator. In the country of the addressee, they are usually not tracked. But it also happens that China Post sends parcels as registered shipments with track numbers R ...... CN, L ...... CN. In this case, users can track the path of the parcel not only to China Post but also throughout China and the country of the addressee.

In certain situations the parcel can stay untracked but this usually changes fast. The shipment or packaging can be stuck in a hub without any significant changes. In case you have doubts or you seem unsure, do not hesitate to drop China Post a line asking for information you can not see online. Alltracking system receives the changed or updated data immediately, but if you feel like you need a more detailed report, consider contacting Customer Support team.

The Customer Support team should be able to offer you a report and estimate the approximate time of the delivery.

The first and the most important step to take is to wait some time for the details to be uploaded.

If there is still not any progress and the status does not change, offer the Customer Support team the tracking number for them to see what the problem may be. Most of the time it got delayed somewhere and as soon as something changes the updates will be shown.

If the delivery status of your package remains unclear, be sure to inform Customer Support team and ask your questions to receive answers. When contacting customer service, you will be asked to provide the tracking number from the receipt and, if possible, an accurate and detailed description of the goods and packaging.

Most likely then all the distribution centres will be checked in order to find out if the shipment was perhaps addressed incorrectly or if its packaging got damaged or lost on the way.

If the package was not retained in one of our distribution centres the Support team will continue the search to find out where things went wrong.

Some of the parcel status may include the following:
- Package Received
- Departure from Local Sorting Center
- Arrival at Regional Sorting Center
- Departure from Regional Sorting CenterП
- Dispatched from Office of Exchange
- Handed over to the Carrier
- Arrival at Destination
- Arrival at Processing Center
- Item Presented to Customs
- Item Returned from Customs

If you want to start a dispute, you have to know the basic information about China Post package and shipment claims. China Post does not deal with the recipient directly. China Post only accepts query or claim from a customer who has an original shipping receipt. So, for those customers who ordered products online, the best solution is to contact your payment authority(Ebay, Aliexpress, Paypal, or Credit card company) and file a non-receipt dispute as soon as you can. Once you have filed the dispute, then it becomes the seller’s duty to prove that the parcel has been successfully delivered to the customer.

If they can not show such proof in a specific period, the money will be refunded to the customer.

In most case when you file a claim about a damaged or lost item the company should be able to refund you – fully or partially, depending on each separate case. Please remember that the investigation must first take place.

Note: No compensation shall be made for lost packages caused by force majeure factors such as natural disasters and wars.