Cainiao

The “Track and Trace” button on the upper panel is where you need to get when you want to find your package on our website.

AllTracking system is integrated with the global parcel tracking service that can track any goods you send via post from or to Cainiao so when you enter the “Track and Trace” page we will ask you to introduce the unique combination of digits and letters that you have printed on your receipt or confirmation letter in your email.

Then enter the given code into the field and click Track button.

The next thing you know the informaton regarding your package or shipment will be displayed on your screen.

Whether you have any difficulties entering the code or other questions left, feel free to contact our Customer Service team for clarifications.

With Cainiao China your package should be where you request it to be super fast.

Cainiao China is famous for its deliveries for Chinese e-commerce platforms, as it is the company that knows to deliver small parcels in a short period.

Cainiao China also partners with international logistics and postal service companies to smoothly deliver posts to different countries.

Knowing this business so well allows the company to give the customers the best service and the most accurate information to date.

With the help of a tracking number one should be able to know where the parcel is by entering the Alltracking website and entering the code.

There is a special field for that that you can find on the Track and Trace section’ page. This page will tell you exactly where your parcel is.

The “Track and Trace” system is easily understandable. Every step of the way is monitored and displayed for your convenience by a team of professionals who update the information with its changes. You see these notifications immediately.

Track and Trace in China

Track and trace technology has significant value for both industry and society. For industry, track and trace solutions can solve quality management problems during manufacturing, improve product quality, and increase customer satisfaction.

For society, it can prevent adverse effects from contaminated or defective goods.

Therefore, both Chinese industry and the government are increasing efforts to promote the establishment of a reliable, safe traceability system.

You can track such parcels only before export, or before transfer to the postal operator. In the country of the addressee, they are usually not tracked.

In certain situations the parcel can stay untracked but this usually changes fast. The shipment or packaging can be stuck in a hub without any significant changes. In case you have doubts or you seem unsure, do not hesitate to drop Top You a line asking for information you can not see online.

Alltracking system receives the changed or updated data immediately, but if you feel like you need a more detailed report, consider contacting Customer Support team.

The Customer Support team should be able to offer you a report and estimate the approximate time of the delivery.

Depending on the status of the parcel written in the Track and Trace section you can understand the situation that the shipment faces at the moment.

Various Cainiao Tracking Statuses:
- Pending
- Waiting for withdrawal
- In transit
- Arrived to destination
- Security check failed
- Undelivered

The first and the most important step to take is to wait some time for the details to be uploaded.

If there is still not any progress and the status does not change, offer the Customer Support team the tracking number for them to see what the problem may be.

Most of the time it got delayed somewhere and as soon as something changes the updates will be shown.

If the delivery status of your package remains unclear, here are a few steps to perform:
- Call the Customer Support team and ask for the latest tracking update.
- Ask neighbours for possible information. Sometimes somebody else can be handed youir parcel to pass it on to you if you are not at home at the time of the delivery.
-Submit a search request that the Post company can help you with.

Cainiao China Customer Service is the team you need at this point.

You can only submit a complaint to Cainiao as the sender of the parcel.
 
Fortunately, most senders have fixed arrangements for lost and damaged parcels.

You are entitled to compensation in money equivalent for your loss.

In this case, please enter the official website, contact the Customer Service team, submit a claim in written form, and wait for the response.

The Customer Service team will analyze each case separately and offer a solution that will suit you.

In a situation when the parcel was damaged, you also will be offered an investigation and compensation later on (if the company has proven responsible for this).

Please note that the delivery can be delayed for whatever reason. In this case,  feel free to contact the Customer Service team for additional information.

If you are the sender, initiate an investigation, by sending a written request. In case of damage, your complaint has to be submitted to the postal company within a calendar week.