BRT

The “Track and Trace” button on the upper panel is where you need to get when you want to find your package on our website.

Alltracking system is integrated with the global parcel tracking service that can track any goods you send via post from Italy or to Italy with BRT Bartolini so when you enter the “Track and Trace” page we will ask you to introduce the unique combination of digits and letters that you have printed on your receipt or confirmation letter in your email.

Then enter the given code into the field and click the Track button.

The next thing you know the information regarding your package or shipment will be displayed on your screen.

Whether you have any difficulties entering the code or other questions left, feel free to contact our Customer Service team for clarifications.

Alltracking is all about the information that passes on from the main source to the customer. We just want to make it as easy as possible for everyone.

When our customers want to find out the latest updates – they enter the tracking code and see the information the system has available for acknowledgment.

When the express delivery company is reliable and has a good attitude towards each customer who walks in or orders online – there is very little chance of any problems appearing on the way.

BRT Bartolini is the company that you can always relay to when you want your package or shipment to be delivered securely and within a couple of working days to any destination in the world.

As express delivery companies always assign a unique tracking number to most packages and shipments, most of them have a good reputation for giving access for customers to track and trace any shipment that is sent or delivered.

Alltracking, in its turn, will update you with the most recent information if you introduce the tracking code into the tracker field.

The combination of characters (the tracking number) makes the package a unique item that travels the world with its identification number.

This tracking number can get you further with the information and offer you the details you would not have access to without the number.

The Customer Service team usually monitors all the updates as it is important to know the changes and see the most recent updates of the information in the system.

The company has a Department for lost/delayed or damaged packages. If you think your item may be lost, contact the BRT Bartolini Customer Service team first.

BRT Bartolini has a great parcel tracking system that allows the introduction of the numbers and receiving information regarding the location and the approximate delivery time of the parcel's arrival.

The “Track and Trace” system is easily understandable everywhere in the world but private express delivery companies always make sure they are one step ahead.

Every step of the way in the delivery process is monitored and displayed for the customer's convenience by a team of professionals who update the information with the changes.

You see these notifications as soon as they appear.

Track and Trace System in Italy

Italy is well-developed in multiple ways. The postal and logistics services in the country are on an impressively high level. The Track and Trace system in the country is similar to those of other countries in the world. The principles are the same.

European companies offer package or shipment information to their customers that can later be used to estimate the approximate delivery time.

The Track and Trace system is rather simple but together with this it allows to check the parcel and its status no matter where it is and what current status is applied to it.

For example, it can be the following:

The company delays: When the company is experiencing delays due to bad weather or other unforeseen circumstances, it can be considered a reasonable delay.

Incorrect address: Your package features the wrong address, and DPD is trying to find it.

It's also possible that the seller underestimated the sending time.

If your BRT Bartolini package is still in transit, don't worry! It's likely on its way and will arrive soon.

However, if you're concerned about the status of your package, you can always contact the company for additional information.

When there is no information available, customers become worried. The system only offers updates when packages or shipments move from one place to another.

In certain situations the parcel can stay untracked but this usually changes fast.

But to understand what to do with it, we can explain what “ stuck in transit” really means.

Usually, if the status of the package has not been updated, there will be no news that the tracking website can share with you.

After any changes take place, the parcel status is updated accordingly and displayed on your screen.

The Customer Support team should be able to offer you a report and estimate the approximate delivery time.

BRT Bartolini makes a part of the famous DPD group since 2019. The company has transformed into a more confident enterprise, offering its customers services that can satisfy the customer's intention to learn more and get the latest updates.

In case the package information is missing from the system, the customer has to understand the main obstacles that can take place.

Generally, the information missing from the system does not mean the parcel is lost. But it can happen too.

Italy is a country that has a very high parcel delivery rating. Almost 100% of the cases are successful. But from time to time, unpleasant things happen. It does not depend on anything but particular circumstances. They can take place from time to time.

If you think this may be your case, please consider submitting a claim and asking for an investigation.

But before you do this - the first and most important step to take is to wait some time for the details to be uploaded.

If there is still no progress and the status does not change, offer the Customer Service team the tracking number for them to see what the problem is.

Most of the time it got delayed somewhere and as soon as something changes the updates will be shown.

If the delivery status of your package remains unclear, be sure to inform the Customer Service team and ask your questions to receive answers.

When contacting customer service, you will be asked to provide the tracking number from the receipt and, if possible, an accurate and detailed description of the goods and packaging.

Most likely all the distribution centers will be checked to understand if the shipment address is incorrect or if the packaging got damaged or lost on the way.

If the package is not in one of our distribution centers, then the Service team will continue the search to find out where things went wrong.

What we know about claims is that they are used as engines to move forward. Claims are a part of the most important process – the company’s improvement. No progress is possible without mistakes, complaints, or failure.

Though the company tries to prevent these things from happening, claims are just a part of the routine that the company sometimes has to deal with.

BRT Bartolini is a reliable company that can solve all the claims and figures out the solution for all the categories of misfortunate cases.

If you have received a damaged parcel, contact the sender within the first few days after the package arrived and send photos of the damaged packaging and its content of it. There is a link on the website to fill in the official form for damaged items.

Please also contact the sender in the following cases so they can start an investigation.

If you are the sender, initiate the start of an investigation using the online form below. In case of damage, your complaint has to be submitted within the first couple of days.

Please submit all your claims using the official website of the company. Fill in the claim on the website and wait for the reply from the team.