Bring

Alltracking will help customers track and trace their belongings or the goods that are meant to travel the distance. BRING and Alltracking will help you find the package or shipment you paid for. It is not difficult to track parcels on our website.

Do not panic if you have not done it previously. Alltracking made is so simple for anyone involved. If you enter the main page of the Alltracking website you will see the upper panel with a few buttons to click on. The “Track and Trace” button on the upper panel is where you need to get when you want to find your package on our website. Alltracking system is integrated with the global parcel tracking service that can track any goods you send via post from Norway, Denmark and Sweden with BRING so when you enter the “Track and Trace” page we will ask you to introduce the unique combination of digits and letters that you have printed on your receipt or confirmation letter in your email. Then enter the given code into the field and click Track button.

The next thing you know the information regarding your package or shipment will be displayed on your screen. Whether you have any difficulties entering the code or other questions left, feel free to contact our Customer Service team for clarifications.

BRING will always want to tell customers about the package location and the status changes, especially when the cargo is requested to be delivered on a certain day or before a certain date. Whether your parcel is almost there or not there yet, usually the customers want to know exactly when to expect it. It is not difficult to track and trace your package with the help of the Alltracking e-system. You are one step away from the information on the status and location of your parcel. But you need a tracking number for it. Find it on your paper receipt or in your email confirmation. The most important combination of digits and letters you possess is everything you need to have to know where your parcel is.

BRING has a transparent tracking service and the information present on the website is corrected before being completed. Most websites will allow you to enter the given number into their Tracking System finder but in case the website does not provide this information directly, you can contact the Customer Service team and request additional details. The package you request the information for will be checked by our Customer Service team who are constantly monitoring all the changes that take place. If you have a feeling that may be your case, do not hesitate to contact the team for specifications.

If you are wondering how to find the tracking number and have no clue where to search, read below. The website is easy to understand and follow. Track and Trace System in Norway.

Since day one the company has influenced many great postal decisions and has given customers a good reason to enjoy the process that is usually considered to be stressful. All packages and shipments in Norway sent or delivered by postal or logistics companies are usually monitored by the universal system.

BRING uses specific post technologies to give the customers access to the data that is associated with the packages and shipments that customers have unique tracking codes for.

This industry-specific and user-friendly information technology for our post and freight tracking systems. That is why the parcels that BRING tracks are easy to monitor anywhere in the world. is a great logistics partner for any tracking website, because it is:
- A part of a reliable online global tracking system that is available 24/7
- Has integrated electronic invoices and statements
- Offers access to comprehensive reports as required by tracking websites to offer customers appropriate information.

BRING track and trace system is available for you to access 24 hours a day, 7 days a week and Alltracking generously provides the accumulated data from BRING database for your convenience. This allows you to monitor the progress of any time of order to delivery end. Do not hesitate to take advantage of the capabilities the system offers.

Customers who cannot track packages usually are more concerned about the probability of the package getting lost than anything else. In reality, the parcel can simply be delayed for a certain period, due to several reasons. But before you think the package could get lost, consider the following:

There can be numerous reasons for the non-trackage of the parcel you need information for. The most common reason for a delay is the package being stuck in transit. This means that the status of the package has not moved in a long time and there is no news that the tracking website can share.

Also, All parcels and goods going abroad or coming from abroad must have customs clearance. If the item does not have all the necessary customs documents, we will take care of the import (into Norway) or export declaration (from Norway). If some documents are missing, it will take some time before further actions are taken.

Goods that are imported into Norway must undergo a series of processes by Norwegian customs. Knowledge of customs provisions is essential for a smooth and correct procedure when importing goods into Norway.

If you are importing goods, Bring can take care of transport and customs clearance for your business. There are three particular cases in which items that are being imported into Norway require customs clearance. These are:
- Goods worth over NOK 350. Items from abroad valued from NOK 350 including freight and insurance. Alcoholic beverages, tobacco and other goods that are subject to restrictions – regardless of value – are not exempt from duty.
- Temporary imports. Goods that are imported temporarily to Norway for later export
- Goods re-imported to Norway. Goods that are re-imported to Norway after repair for example

Import duties

When the goods are customs cleared, they are at the goods owner's free disposal. Import duties to the Norwegian State are also calculated. Import duties are collected via customs credit or cash payment.

International trade restrictions

Several countries are subject to international trade restrictions. This can change at any time and, therefore, you must always keep abreast of current restrictions. Find out if the goods you want to export are subject to trade restrictions.

Export prohibitions may also apply to certain groups of goods by the Ministry of Foreign Affairs regulations.

See what Norwegian Customs say about Exporting goods from Norway. After any significant changes take place, the status of the parcel will be updated accordingly. But if you do not see it straight away, do not consider the package lost – it can just be temporarily delayed.

BRING dedicates much time to the analysis of the customers' feedback. It is important because only due to objective opinions sent from customers the service can improve significantly.

BRING have very attentive and caring staff willing to go the extra mile for the customers to be satisfied - but 100% of cases simply cannot be successful.

The parcel may be lost on the way to the final destination. These cases are rare but they do exist. In case this happens please contact the Customer Service team for further assistance. The investigation will need to take place and the company will take the responsibility of offering you a solution.

Please note that you will be asked to offer information that will help to investigate the case. It usually takes up to 48 hours to get a response from the Customer Service team. The complaints, appraisals, suggestions, track number information requests, and so on can be submitted. But the lost parcel is not the only possible variant here. The parcel can also be stuck in transit, the goods can be stuck at customs, and delayed for any reason at all.

Customer Service team will be able to provide you with all the answers you need. Keep an eye on their reply.

Whether you want to complain or have any suggestions, you are free to contact the Customer Service team at BRING.

Usually, customers have the following claims that the Customer Service team deals with:

1) Tracked packages that did not reach the destination when delivery of an package cannot be completed, the item is either returned to the sender or returned to the Mail Redistribution Centre.

If you printed the wrong address on the shipping label, didn't include a return address, or poorly packaged the item, BRING cannot be held responsible for it. In most of the other cases, the delivery company will investigate the case and refund you.

2) Damaged tracked parcels

If the item arrives damaged, the first thing you need to do is get in contact with the seller as soon as possible. (this is for those who purchased an item online that was later on sent with BRING). The seller will discuss the issue with the respective post company. In this case, the seller is responsible for the condition of items when you receive them.

If the item is damaged you can enclose pictures, and put it all in writing, ideally in an email that you need to send to the seller. The seller then will investigate what happened with BRING and either refund you or give you a substitute product.

3) Confiscated tracked items

Norwegian companies engaged in delivery may still have packages delayed for reasons beyond their control even if they are super professional in what they do.

If a package contains a prohibited item when entering Norway or another country (if the package originates from Norway and goes abroad), then it will most likely be confiscated at customs by officials). To have your claim processed as quickly as possible, it is best to contact the department that handles the service for which you wish to file a claim.

If you are unsure where to send your inquiry, please phone Customer Service at 04045 in Norway or +47 21 31 62 34 from abroad. It is the sender of letters, parcels, or goods who should normally submit a claim.