BONA

Alltracking is a website will multiple tracking possibilities for customers who need to know the latest updates. The main page will offer you the information you need to know to get to the section you request.

The “Track and Trace” button on the upper panel is where you need to get when you want to find your package on our website.

Alltracking tracking system is integrated with the global parcel tracking service that can track any goods you send with BONA so when you enter the “Track and Trace” page we will ask you to introduce the unique combination of characters that you have printed on your receipt or confirmation letter in your email.

Then enter the given code into the field and click the Track button.

The next thing you know the information regarding your package or shipment will be displayed on your screen.

Whether you have any difficulties entering the code or other questions, feel free to contact our Customer Service team for clarifications.

BONA will always try to offer you details no matter how many stops the package makes before getting to the final destination.

With BONA your package should be where you request it to be super fast.

BONA is famous for its deliveries for all population, as it is the company that knows to deliver from small parcels to big packages in a short period.

BONA also partners with international logistics and express delivery service companies to smoothly deliver posts to different countries.

With the help of a tracking number one should be able to know where the parcel is by entering the Alltracking website and entering the code.

There is a special field for that that you can find on the Track and Trace section’ page.

This page will tell you exactly where your parcel is.

The “Track and Trace” system is easily understandable.

Every step of the way is monitored and displayed for your convenience by a team of professionals who update the information following its changes.

You see these notifications immediately. They are passed on within the system so Alltracking customers know the updates as soon as they happen.

Track and Trace System in China

A registered shipment from China is given a tracking number by which it can be tracked. BONA’s tracking can be either full or partial. It all depends on how the seller registers the shipment.

For industry, track and trace solutions can solve quality management problems during manufacturing, improve product quality, and increase customer satisfaction.

For society, it can prevent adverse effects from contaminated or defective goods. Therefore, both Chinese company and country’s delivery industry are increasing efforts to promote the establishment of a reliable, safe traceability system.

You can track such parcels only before export, or before transfer to the postal operator. In the country of the addressee, they are usually not tracked.

When the package cannot be tracked, it does not happen for no reason. Usually, there is a reason there is an explanation.

In certain situations, the parcel can stay untracked but this usually changes fast.

The shipment or packaging can be stuck in a hub without any significant changes.

In case you have doubts or you seem unsure, do not hesitate to send BONA a letter asking for information you can not see online.

Alltracking system receives the changed or updated data immediately, but if you feel like you need a more detailed report, consider contacting the Customer Service team.

The Customer Service team should be able to offer you a report and estimate the approximate time of the delivery.

The first and most important step to take is to wait some time for the details to be uploaded.

If there is still no progress and the status does not change, offer the Customer Service team the tracking number for them to see what the problem may be.

Most of the time it got delayed somewhere and as soon as something changes the updates will be shown.

If the delivery status of your package remains unclear, be sure to inform the Customer Service team and ask your questions to receive answers.

When contacting customer service, you will be asked to provide the tracking number from the receipt and, if possible, an accurate and detailed description of the goods and packaging.

Most likely that all the distribution centers will be checked. This is important to find out if the shipment was perhaps addressed incorrectly or if its packaging got damaged or lost on the way.

If the package was not retained in one of our distribution centers the Service team will continue the search to find out where things went wrong.

The reasons can vary from the problem at customs to goods being prohibited in the country of destination.

It can also happen that the label is damaged. In this case, there returning procedure will take some time.

You can only submit a complaint to BONA as the sender of the parcel, not as the recipient. Fortunately, most senders have fixed arrangements for lost and damaged parcels.

You are entitled to compensation in money equivalent for your loss.

In this case, you have to enter the official website, contact the Customer Service team, submit a claim in written form, and wait for the response.

The Customer Service team will analyze each case separately and offer a solution that will suit you.

In a situation when the parcel was damaged, you also will be offered an investigation and compensation later on (if the company was proven responsible for this).

Please note that the parcel can be delayed for whatever reason. In this case, you have to contact the Customer Service team for additional information.

If you are the sender, start an investigation into your parcel using the online form below. In case of damage, your complaint must be submitted to BONA within 7 calendar days.

To file a claim, use this email address to contact the team regarding any questions, suggestions or claims you have: [email protected]