DPD (PT)

The “Track and Trace” button on the upper panel is where you need to get when you want to find your package on our website.

Alltracking system is integrated with the global parcel tracking service that can track any goods you send via post from Portugal or to Portugal with DPD Portugal so when you enter the “Track and Trace” page we will ask you to introduce the unique combination of digits and letters that you have printed on your receipt or confirmation letter in your email.

Then enter the given code into the field and click Track button.

The next thing you know the information regarding your package or shipment will be displayed on your screen.

Whether you have any difficulties entering the code or other questions left, feel free to contact our Customer Service team for clarifications.

When our customers want to find out the latest updates – they enter the tracking code and see the information the system has available for acknowledgment.

When the express delivery company is reliable and has a good attitude towards each customer who walks in or orders online – there is very little chance of any problems appearing on the way.

DPD Portugal is the company that you can always relay to when you want your package or shipment to be delivered securely and within a couple of working days to any destination in the world.

As DPD always assigns a unique tracking number to most packages and shipments, the company has a convincing reputation for giving access to track and trace everything that is sent or delivered by the company.

Alltracking, in its turn, will update you with the most recent information if you introduce the tracking code into the tracker field.

The combination of characters (the tracking number) makes the package a unique item that travels the world with its identification number.

This tracking number can get you further with the information and offer you the details you would not have access to without the number.

The Customer Service team usually monitors all the updates as it is important to know the changes and see the most recent updates of the information in the system.

The company has a Department for lost/delayed or damaged packages. If you think your item may be lost, contact the DPD Customer Service team first.

DPD Portugal has a great parcel tracking system that allows the introduction of the numbers and receiving information regarding the location and the approximate delivery time of the parcel's arrival.

The “Track and Trace” system is easily understandable everywhere in the world but private express delivery companies always make sure they are one step ahead.

Every step of the way in the delivery process is monitored and displayed for the customer's convenience by a team of professionals who update the information with the changes.

You see these notifications as soon as they appear.

Track and Trace System in Portugal

The track and trace system in the country is similar to those of other countries in the world. The principles are the same.

European companies offer package or shipment information to their customers that can later be used to estimate the approximate delivery time.

The Track and Trace system is rather simple but together with this it allows to check the parcel and its status no matter where it is and what current status is applied to it.

Here's what the various tracking statuses mean.

If the parcel is nearly at the destination point – you will be able to see it.

But the system can also delay the updates if they have a certain cause.

Here are a few possible explanations for why your DPD Portugal package is still on its way:

Out-of-stock item: The seller is waiting for more inventory to arrive.

The DPD delays: When DPD is experiencing delays due to bad weather or other unforeseen circumstances, it can be considered a reasonable delay.

Incorrect address: Your package features the wrong address, and DPD is trying to find it.

It's also possible that the seller underestimated the sending time.

If your DPD package is still in transit, don't worry! It's likely on its way and will arrive soon.

However, if you're concerned about the status of your package, you can always contact the seller or DPD for more information.

In certain situations the parcel can stay untracked but this usually changes fast.

The shipment or packaging can be stuck in a hub without any significant changes.

But to understand what to do with it, we can explain what “ stuck in transit” really means.

Usually, the status of the package has not moved in a long time and there is no news that the tracking website can share.

After any significant changes take place, the parcel status will be updated accordingly and displayed on your screen.

The Customer Support team should be able to offer you a report and estimate the approximate time of the delivery.

In case the package information is missing from the system, the customer has to understand the main obstacles that can take place.

Generally, the information missing from the system does not mean the parcel is lost. But it can happen too.

Portugal is a country that has a very high parcel delivery rating. Almost 100% of the cases are successful. But from time to time, unpleasant things happen. It does not depend on anything but particular circumstances. They can take place from time to time.

If you think this may be your case, please consider submitting a claim and asking for an investigation.

But before you do this - the first and the most important step to take is to wait some time for the details to be uploaded.

If there is still no progress and the status does not change, offer the Customer Service team the tracking number for them to see what the problem is.

Most of the time it got delayed somewhere and as soon as something changes the updates will be shown.

If the delivery status of your package remains unclear, be sure to inform the Customer Service team and ask your questions to receive answers.

When contacting customer service, you will be asked to provide the tracking number from the receipt and, if possible, an accurate and detailed description of the goods and packaging.

Most likely all the distribution centers will be checked in order to understand if the shipment address is incorrect or if the packaging got damaged or lost on the way.

If the package is not in one of our distribution centers, then the Service team will continue the search to find out where things went wrong.

Claims are a part of the most important process – the company’s improvement. No progress is possible without mistakes, complaints, or failure.

Though the company tries to prevent these things from happening, claims are just a part of the routine that the company sometimes has to deal with.

DPD is a trustworthy company that can solve all the claims and figure out the solution for all the categories of misfortunate cases.

You can only submit a complaint to DPD as the sender, not the recipient. Most senders have fixed arrangements for lost and damaged parcels. The procedure is the same for all the customers.

If you are the recipient, please contact the sender to determine the best solution for your order.

If you have received a damaged parcel, contact the sender within the first days of receipt and send photos of the damaged packaging and contents.

Please also contact the sender in the following cases so they can start an investigation.

If you are the sender, iniciate the start of an investigation using the online form below. In case of damage, your complaint has to be submitted within the first days.

Please submit all your claims using the official website of the company.