DPD (AT)

Alltracking is an easy website to navigate. Most informational departments are placed on the panels on the main page.

The block you will definitely need is “Track and Trace”. Click on it right on the upper panel and track your parcel using just a DPD code.

Alltracking system is integrated with the global parcel tracking service that can track any goods you send via post from Austria with DPD Austria.

The unique combintion of letters and digits is needed to give the customers all the existing parcel-related information collected from various sourses.

So when you enter the “Track and Trace” page and introduce the tracking number that you have printed on your receipt or confirmation letter in your email – the next step is to click Track button and collect the given info.

This displayed information will tell you where exactly the parcel is at and the current status of the shipment.

Whether you have any difficulties entering the code or other questions left, feel free to contact our Customer Service team for clarifications.

If you consider your parcel lost or stolen on the way, address your concerns in written form or by dialing the number of the Customer Service team representatives.

Alltracking is the service that guarantees you the information that is kept on the server.

Everyone who enters Alltracking.com will be asked to enter numbers and digits known as tracking code to have the basic parcel information available for their convenience.

DPD Austria is a fast reliable post service that operates within the global e tracking unit.

Because DPD Austria works with customers and parcels daily, the Customer Support team has to update information as soon as the package or shipment reaces any hub or changes the status.

In case the website keeps the information without any updates you have a full right to ask for additional details. Do this via email enclosing the tracking number you have so the status of the package can be checked.

The package you request the information for will be checked by our Customer Support team who are constantly monitoring all the changes that parcels may have.

DPD Austria has both Local and International tracking departments – one for packages that stay in the country, the other one for the rest of the world where the parcel needs to get to.

If you sense there might be anything wrong with the parcel we strongly recommend you to contact the team for explainations.

DPD Austria can offer you detailed information regarding your item.

Order tracking is simple with our service. DPD Austria makes it comfortable for everyone to offer and get the requested updates.

Track and Trace system in DPD Austria

What is DPD Austria famous for? The company uses specific post technologies to give the customers access to the data that is associated with the packages and shipments that customers have unique tracking codes for.

The system is based on the immediate sharing of the information that DPD can provide.

When you want to track and trace DPD Austria you usually log on to Alltracking website. The rest is being done by us.

The website is simple and easy to navigate.

Sometimes it may happen that the information is missing even though you introduced all the details that were needed.

In such case do not hesitate to contact the company you have booked the shipping with.

It doesn’t have to mean that there is anything wrong with the parcel.

It may just be stuck somewhere for days. In situations like this, the information will be updated as soon as the parcel leave the place for further travelling experience.

Lost access to your number

If you lost access to your number or have forgotten where it is – try recovering back the email or if yo cannot do so, contact the courier company explaining the situation.

There can be several cases why this could be possible:

Lost parcel

These cases are rare. But it can happen that the parcel is lost on the way to its final destination. If or when this happens get in touch with DPD Austria immediately.

DPD Austria Customer Support team are responsible for the answers that you are seeking. In 100% of the cases the investigation will need to take place and the company will take the resposibility offering you a solution.

At this point all you need to do is be patient and let the professional solve it for you.

Do not paniс if you have not received an answer straight away. It usually takes up to 12 hours to get a response from the Customer Support team if the matter is urgent.

The complains, appraisals, suggestions, track number information requests and so on can be submitted.

If you happen to be nearby any of the DPD Austria offices, you can expect to be offered information there.

Customs delay

If your package is held at customs, you have to get in contact with the courier service company that was originally in charge of your shipment.

Normally, they should be able to assist you with the customs clearing process, or even, just identifying the problem which is also an important step.

Before you get in touch with the representatives, make sure you have the trackng number to offer for DPD Austria team to check its status.

일반적으로 고객이 제기하는 불만은 몇 가지 범주로 나뉩니다.

배송 지연 추적

소포를 추적할 방법이 있음에도 불구하고 사람들은 불만을 제기하는 방법을 찾습니다. 일반적으로 지연이 발생하면 고객 지원팀에 가장 많은 문의가 들어옵니다.

국제 배송 – 해외(다른 국가)에서 소포가 오는 경우 평소보다 배송이 오래 걸릴 수 있다고 가정하는 것이 안전합니다.

날씨 조건 또는 교통 – 휴일이나 폭설 등 바쁜 기간에는 소포가 목적지에 도착하는 데 시간이 더 걸릴 수 있는 경우는 그렇게 드물지는 않습니다.

정보가 만족스럽지 않고 소포에 대해 더 자세히 알고 싶은 경우 고객 서비스 담당자에게 연락하여 유용하고 진정시킬 수 있는 추가 정보를 제공받을 수 있습니다.

반송된 추적 물품

추적 물품에 대해 불만을 제기할 수 있으며 사후 서비스 잘못인 경우 반드시 책임을 집니다.

예를 들어, DPD에서오스트리아에서는 물품 배송이 완료되지 않으면 물품이 발송인에게 반송되거나 우편물 재배송 센터로 반송됩니다.

오류가 발견되면 회사 담당자에게 무슨 일이 있었는지, 왜 그런지 확인하시기 바랍니다.

배송 라벨에 잘못된 주소를 인쇄했거나 반송 주소를 기재하지 않았거나 상품 포장을 잘못한 경우, DPD 오스트리아는 이에 대해 책임을 지지 않습니다.

그 외 대부분의 경우 DPD Austria가 사건을 조사하여 환불해 드립니다.

파손된 추적 소포

고객은 파손된 물품에 대해 매우 감정적으로 반응합니다. 그리고 그것은 정당한 감정입니다. 하지만 이런 일이 발생하면 가능한 한 빨리 판매자에게 연락해야 합니다. (이는 온라인으로 상품을 구매한 후 나중에 DPD 오스트리아로 배송된 경우입니다).

판매자는 원래 발송자와 문제를 논의할 것이며, 이 경우 DPD 오스트리아입니다.

이 경우 판매자는 상품 수령 시 상품 상태에 대한 책임이 있습니다. 상품이 손상된 경우 사진을 동봉할 수 있습니다,판매자에게 보내야 하는 이메일에 모든 내용을 서면으로 작성하세요. 그러면 판매자가 DPD 오스트리아에서 조사하여 환불하거나 대체 상품을 제공할 것입니다.

금지 품목

세관에서 금지 품목이 국내에 도착하면 압수할 모든 권리를 갖는 경우도 있습니다.

목적지 국가에 입국할 수 있는 품목인지 패키지 또는 배송이 구성되어 있는지 확인하는 것은 전적으로 귀하의 책임입니다.

이 경우 고객 지원팀에 문의하시면 어떻게 해야 할지 조언해 드릴 수 있습니다.

중한 알림, 특송 서비스 회사는 이 문제를 대신 해결해 드리지 못합니다. 하지만 아이디어를 제공하고 가능한 해결책을 제시할 수 있습니다.