Toll Holdings Limited
Australia
Toll Group - the largest transport and logistics company in Australia.
With more than 100 years of history and operations in the fields of air, sea, road and even railway transport, the Toll Group is, without a doubt, the leading national transport and logistics company.
TOLL Australia tracking packages and shipments
TOLL Australia is the leading logistics and postal services provider in Australia.
Its main business activities include the transport and delivery of letters, direct mail items, print media, and parcels.
The branch network of TOLL Australia ranks among the largest private customer networks in the country, offering high-quality postal, banking, and telecommunications products and services to its customers throughout Australia.
The company makes an important contribution to safeguarding the nation's communications and logistics infrastructure based on its nationwide and reliable supply of high-quality postal services on behalf of the Australian population and economy.
Alltracking will help you track the status and location of your parcel delivered by TOLL Australia. The first one allows you to do it on the official website where you will be asked to log in and type in the tracking number, the second does the same thing in the global tracking system with the help of the Alltracking service where all you need to do is enter the given code.
Alltracking.com will do the job of providing the information regarding your delivery by visiting our website, introducing the tracking number, and connecting to the world's database.
With Alltracking.com the service is less complicated due to the fact that no need to log in or enter any personal information about your package as the platform has a built-in automatic recognition system that determines which courier your tracking number belongs to.
The information you want to receive then will be automatically displayed on your screen.
You will get the location and the status of your parcel immediately not needing to take any difficult steps.
What do I need to enter to track the parcel?
Our parcel and shipments tracking website - Alltracking – has a tracking service that is available all week long, 12 months a year from any corner of the world.
Alltracking.com operates based on the information you are given upon parcel registration. This information is useful for our system as due to the unique combination of letters and digits we can easily get back to you with everything we know.
Alltracking is a reliable online platform for the parcel tracing process, as we can track packages and shipments from all countries of the world. Being a part of the global e-tracking system allows us to do that.
If you have a unique tracking number and request to receive information using the tracker field, you will have direct access to its location and status.
This special code known as the tracking number can be found either on your receipt or in your mailbox among confirmation letters.
Unfortunately, the system only recognizes the special combination of letters and digits the parcel was given so in case you have no tracking number the website won’t be of much help.
Recollecting the payment method is important. If you paid with cash or credit card – you must have it saved.
What is the tracking number? The unique code you own from the payment procedure onwards. It is needed for the ground understanding of where the packaging or shipment is at present.
There can be a few options: the parcel can be: either in transit, delayed, or stuck in customs.
This information usually helps the customers to understand when to expect the package and what barriers it may have on the way to the destination.
Can TOLL Australia track numbers be found in the global tracking system?
You can find any parcel or shipment marked TOLL Australia in the global tracking system.
The onscreen instructions will help you follow the procedure correctly. You can track as many parcels as you need to with the help of our well-manageable global tracking integrated system.
The tracking number is all you need to have the information to become available to you.
As TOLL Australia is a part of the global tracking union, the system allows us to monitor the parcel status changes that happen immediately. If the changes are not shown, the parcel is stuck and the information will not be updated until it moves to another hub.
How can I find out where my package is?
Alltracking online tracking service is a global platform with the most detailed information about your packages and shipments.
Once you introduce the tracking code – a one-of-a-kind combination of digits and letters - the status and the current location of the package will be displayed. Type the tracking code into the panel and submit it.
We only ask for your tracking number to complete the parcel search task. You have it as soon as your payment is finalized.
Alltracking only shows the confirmed information to you.
When the package is in the middle of the road, traveling from point A to point B, you are most likely to see the latest hub it reached.
In case you do not have the tracking number, the system will not be able to assist you. The system recognizes only the unique combinations the parcels are attributed to.
Alltracking is helpful in many ways as it grants the customer the possibility to witness the changes at every step of the way, estimating the delivery at the right time.
This way you will be able to estimate the approximate delivery date.
What do I need to do to find the parcel on Alltracking website?
TOLL Group always make sure the customers get the information they can use to track the package down.
With the help of a tracking number, assigned by TOLL Group, any client can get access to the online updates, stored in the same place.
Alltracking will inform you of all the changes and updates that appear in the system.
Once you know it is important for you to get the information that TOLL Group has in the system, you should know Alltracking will provide all the latest changes for you.
Once you enter the Alltracking website you will notice that the main page has an upper panel where all the necessary information departments can be seen.
At every point, the routine will be rather simple and will not require any step that customers may consider complicated.
As Alltracking is a tracking platform for customers supported by the global post industry, the information the system processes is being spread with lightning speed.
Performing 3 easy steps usually gets the customer where they need to get.
What do you need to do to get the information from Alltracking?
First of all, one has to get the identification number (company’s code) written on the receipt, received upon the payment process.
Secondly, you have to introduce a special combination of characters into the field, entering the “Track and Trace” department on the upper panel.
When this step is performed, please click the “track” button to finalize the process.
Then you will get access to the data and check the status of the parcel and know the way to monitor the changes whenever you need to check the details.
Usually, the website will show you the hub where the parcel or shipment is at.
If you have zero information displayed or the information has not been updated for a long time, consider contacting the Customer Service team.
What is a tracking number – TOLL Australia?
Alltracking allows you to get easy access to information using just the tracking number.
*A tracking number is a specific number assigned to each parcel just before being shipped. This number works as a unique ID code and allows people to follow and track their package till it reaches its destination.
The tracking number consists of letters and digits that are specially created in the tracking system for each item that departs from one place to another. With this electronically created combination, you can check what hub the parcel is at, find out the city where it is, and estimate the time it reaches the destination at.
Applying a separate number to each parcel helps to identify it in the best way possible. The tracking numbers are meant to follow the parcel until it is where it needs to go.
All you have to do is enter the “Track and Trace” department on the panel at the very top and click the “Track” button.
Wait until the information becomes available to you and read it through. This is what e post-global system helps customers do.
Should anyone have any additional questions or unclarities, use Customer Service assistance for further communication.
TOLL Australia Postal Number Formats
The postal number format adapted in Austria is similar to that everywhere in the world.
TOLL Australia number has a format of letters plus digits that is typical for the e-global packaging system.
The online tracking procedure is rather simple. The only duty of the website is to find your tracking number out and get it into the system so that it gets back with a reply. The information you will receive is the most accurate and up-to-date.
This number is yours and does not coincide with any other tracking number that belongs to another package or shipment.
What does TOLL Australia tracking number looks like?
Most tracking numbers consist of 2 Latin letters, then 9 digits, then again 2 Latin letters, but there are different variants. Some postal/courier services have their track number format, for example, different combinations of letters and numbers.
Usually, the TOLL group’s tracking number format consists of a sequence of digits ranging from 7 to 19 digits.
For example 18475635274. This sequence of numbers can sometimes be preceded by uppercase letters.
*A tracking number is a specific number assigned to each parcel just before being shipped. This number works as a unique ID code and allows people to follow and track their package till it reaches its destination. One needs a tracking number to make sure the parcel gets exactly where it needs to and does it on time.
Alltracking is an easy website to navigate. Most informational departments are placed on the panels on the main page.
The block you will need is “Track and Trace”. Click on it right on the upper panel and track your parcel using just a special tracking code.
Alltracking system is integrated with the global parcel tracking service that can track any goods you send via post from Australia with TOLL Australia.
The unique combination of letters and digits is needed to give the customers all the existing parcel-related information collected from various sources.
So when you enter the “Track and Trace” page and introduce the tracking number that you have printed on your receipt or confirmation letter in your email – the next step is to click the Track button and collect the given info.
This displayed information will tell you where exactly the parcel is and the current status of the shipment.
Whether you have any difficulties entering the code or other questions left, feel free to contact our Customer Service team for clarifications.
If you consider your parcel lost or stolen on the way, address your concerns in written form or by dialing the number of the Customer Service team representatives.
Everyone who enters AllTracking.com will be asked to enter numbers and digits known as tracking codes to have the basic parcel information available for their convenience.
TOLL Australia is a fast reliable post service that operates within the global e-tracking unit.
Because TOLL Australia works with customers and parcels daily, the Customer Service team has to update information as soon as the package or shipment reaches any hub or changes its status.
In case the website keeps the information without any updates you have a full right to ask for additional details. Do this via email enclosing the tracking number you have so the status of the package can be checked.
The package you request the information for will be checked by our Customer Service team who are constantly monitoring all the changes that parcels may have.
TOLL Australia has both Local and International tracking departments – one for packages that stay in the country, the other one for the rest of the world where the parcel needs to get to.
If you sense there might be anything wrong with the parcel we strongly recommend you to contact the team for explanations.
TOLL Australia can offer you detailed information regarding your item.
The parcel tracking procedure is electronic and you can easily do it by having a tracking number assigned by the express delivery company. This is a personalized number, which is given to your package to trace it to its final destination.
Track and Trace System in Australia
Express delivery companies in Australia use specific post technologies to give the customers access to the data that is associated with the packages and shipments that customers have unique tracking codes for.
TOLL Australia packages are available in two versions:
The first option - the production number is entered into the electronic production system on the official website.
It is important to note that the TOLL Australia issue number can only be obtained by e-mail or from company branches.
The second option, in which users must track their parcels, is to personally go to any of the post offices that are distributed in all zones or regions of the country.
Alltracking in an international tracking source, Ahich allows customers to track and trace up to 50 parcels daily.
Sometimes it may happen that the information is missing even though you introduced all the details that were needed.
In such case do not hesitate to contact the company you have booked the shipping with.
It doesn’t have to mean that there is anything wrong with the parcel. It may just be stuck somewhere for days. In situations like this, the information will be updated as soon as the parcel leaves the place for further traveling experience.
If you lost access to your number or have forgotten where it is – try recovering back the email or if you cannot do so, contact the courier company explaining the situation.
Most packages that cannot be tracked online experience a delay.
When the information is not updated, the parcel can simply be stuck somewhere. When it starts moving again, the situation will change.
Be patient.
There can be several causes why this could be possible:
Lost parcel
These cases are rare. But the parcel may be lost on the way to its final destination. If or when this happens get in touch with TOLL Australia immediately.
TOLL Australia Customer Service team is responsible for the answers that you are seeking. In 100% of the cases, the investigation will need to take place and the company will take the responsibility of offering you a solution.
At this point, all you need to do is be patient and let the professional solve it for you.
Do not paniс if you have not received an answer straight away. It usually takes up to 48 hours to get a response from the Customer Service team if the matter is urgent. The complaints, appraisals, suggestions, track number information requests, and so on can be submitted.
If you happen to be nearby any of the TOLL Australia offices, you can expect to be offered information there.
Customs delay
If your package is held at customs, you have to get in contact with the courier service company that was originally in charge of your shipment.
Normally, they should be able to assist you with the customs clearing process, or even, just identifying the problem which is also an important step.
Before you get in touch with the representatives, make sure you have the tracking number to offer for the TOLL Australia team to check its status.
Claims are a part of growth. Usually, the complaints the customers have fall into several categories.
Tracked shipments delays
Even though there is a way to track your parcel, people find a way to complain. Usually, when delays occur the Customer Service team gets most questions.
International shipping – If a package is coming from overseas (other countries), it is safe to assume that delivery may take longer than usual.
Weather conditions or traffic – It is not so rare that during busy periods, such as holidays, or heavy snow, the parcel would take longer to arrive at its destination.
In case you didn’t find the information satisfactory and you want to get into more details about the parcel – you can contact the Customer Service representatives to offer you the additional information that could be useful and calm you down.
Returned tracked items
You can complain about any tracked item and if it is the post service fault, they will be held responsible.
For instance, at TOLL Australia, when delivery of an article cannot be completed, the item is either returned to the sender or returned to the Mail Redistribution Centre.
If you found it wrong, check with the representatives of the company what happened and why.
It is clear that if you printed the wrong address on the shipping label, didn't include a return address, or poorly packaged the item, TOLL Australia cannot be held responsible for it. In most of the other cases, TOLL Australia will investigate the case and refund you.
Damaged tracked parcels
Customers get extremely emotional about damaged items. And it is justified. But if this happened to you, you need to get in contact with the seller as soon as possible.
The seller will discuss the issue with the original sender – which in this case is TOLL Australia.
In this case, the seller is responsible for the condition of the items when you receive them. If the item is damaged you can enclose pictures, and put it all in writing, ideally in an email that you need to send to the seller. The seller then will investigate what happened with TOLL Australia and either refund you or give you a substitute product.
Prohibited goods
Sometimes the customs have all the right to confiscated the prohibited goods when they reach the country.
It is only your responsibility to make sure the package or shipment consists of the items that can enter the country of destination.
In case this happens, contact the Customer Service team for clarifications and they can advise you what to do.
An important notification, the TOLL Australia service company does not solve this issue for you. But it can give you ideas and offer possible solutions.
Ground information about TOLL Australia
Toll is an internationally known company specializing in cargo transportation and logistics. It offers transport solutions by air, rail, sea and road transport, as well as storage, sorting and warehousing services.
Toll has centers in many countries around the world and is widely represented in the Asia-Pacific region.
Branches and locations
Toll is currently one of the main players in the logistics and transport sector in the Asia-Pacific region. It has more than 40,000 employees based in 1,200 branch centers around the world. Toll offers services for the transportation of goods, from the smallest parcel to loose goods.
Toll has more than 2000 collection points throughout the country.
The history of TOLL Australia
Since 2015, Toll is a subsidiary of Japan Post. Toll offers services through 5 divisions: Toll Global Forwarding, which offers services for international freight forwarding and supply chain management; Toll Global Logistics, responsible for logistics services; Toll Resources & Government Logistics, responsible for logistics services intended for public sectors; Toll Global Express offers international mail and parcel delivery services and Toll Domestic Forwarding pays for domestic rail and domestic sea freight.
The Toll company was founded in 1888 by Albert Toll, who offered services for transporting coal on horses and carts. He developed his business until his death in 1958, his company consisted of a fleet of trucks and was bought by National Minerals.
Since then, the company continues to grow, developing the sphere of its intervention and its services, until it becomes the national transport.
Interesting facts about TOLL
- After many years of work and partnership with Japan Post, Toll Group can deliver to more than 30 countries, from the countries of Oceania to the countries of America, Asia, Africa and Europe. Most of these countries are located in central areas where hundreds of logistics companies converge.
- In 1986, Toll was bought by its management team, led by then Managing Director Paul Little and Toll's first Chairman, Peter Rowsthorn. They were armed with a clear vision of growing the business through the acquisition of small strategically-placed transport companies.
Toll’s modern era of growth and expansion began in earnest when this team led Toll’s 1993 listing on the Australian Stock Exchange (ASX).
TOLL Australia Customer Service:
Telephone: (country code) +1800 188 655
Email: [email protected]
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Official website
http://www.tollgroup.com/ -
Provider’s phone number
852 8106 3232 -
File a claim or find a package
Email: [email protected]
Phone: (country code) +1800 188 655
