Swiss Post
Switzerland
Swiss Post is the national postal service of Switzerland, owned and operated by the Swiss Confederation.
Established in 1849 in Bern, the company provides domestic and international services to both individuals and companies. The Swiss Post is today the second largest employer in Switzerland.
Swiss Post tracking packages and shipments
Swiss Post is the enterprise with the most successful history and the highest customer trust rating. The best and most reliable feedback is always received on behalf of the clients as the company is willing to provide the service with zero complications appearing on the way.
Swiss Post can compete with Europe’s biggest and fastest postal and logistics companies offering reliability and relevance with the capability of hundreds of packages and shipments sent daily from branches that are located throughout the country.
Alltracking is a trustworthy online platform with multiple functional possibilities.
The company has gained a good reputation for treating all the customers and their needs as the major priority, relying on feedback and any chance to improve the service for the better.
Together with Swiss Post company’s postal capabilities which are known to be exceptional, the tracking procedure is easy.
Swiss Post lets tracking websites offer any visitors with a tracking number the possibility to track shipments and packages without any limits on the tracking website like Alltracking.
Alltracking is a secured fast online tracking platform that can grant access to the private information from any delivery company. Alltracking and logistics companies are all a part of the global e-tracking system which allows them to process and monitor all the data.
Here at Alltracking, we provide you with the most updated parcel tracking information from any post office no matter what country the package belongs to.
Swiss Post is just one of the multiple companies we track parcels from and we must say almost 100% of the customers are satisfied with the service.
Our website guarantees customer satisfaction as many happy customers track and trace parcels with us all the time.
Alltracking website is a part of the global e-tracking system and accepts any international tracking number, it is a universal tracking website to track a parcel on a global level such as "track my parcel" with accurate information about your shipment.
Alltracking.com will do the job of providing the information regarding your delivery by visiting our website, introducing the tracking number, and connecting to the world's database.
With Alltracking.com the service is less complicated because no need to log in or enter any personal information about your package as the platform has a built-in automatic recognition system that determines which courier your tracking number belongs to.
The information you want to receive then will be automatically displayed on your screen.
You will get the location and the status of your parcel immediately not needing to take any difficult steps.
What do I need to enter to track the parcel?
To track packages or shipments with the Alltracking website any customer has to use a special code they have been given upon the completed payment process.
But let us guide you through it. The parcel tracking process is not complicated if you have a clue what you are doing.
But no worries, if you have not done it previously, Alltracking will show you how to do it step by step on the official website of our company.
So you want to know where the packages and shipments you paid for are on the global map.
If they are sent abroad they will get a tracking number that you will be able to use on the Alltracking website.
If you want to track the parcel then you have to understand what steps you need to take to have the information available to yourself.
Usually, if everything goes smoothly, you only need a tracking number that you will introduce into the tracker panel.
Alltracking is an online platform for information seekers who have a tracking number and want to apply it.
The first thing to do is to make sure you have the number that was given to you on the paper receipt or in your email confirmation with the processed payment.
When you land on the main page you will see the upper panel that has the sections that you can visit to get where you need to. See the Track and Trace section and click to get there.
If you introduce the company's tracking number that is requested in the tracker field, you will receive detailed information about the parcel and its current status.
All you have to do is find the typically 13-characters tracking number that you have on your receipt.
The receipt is usually kept as a paper document or in your email among confirmation letters.
Alternatively, if you do not know how to find it or you do not have the number for any reason at all, you can contact the Customer Service team for additional steps.
Can Swiss Post tracking numbers be found in the global tracking system?
Surely they can be found in the global e-tracking system. As you may have already read above, Swiss Post is a part of the Global Tracking Union which makes all companies follow the same rules – as a result, the data that is kept in the system can be accessed by websites like Alltracking.
Swiss Post shipments and parcels can be tracked from any part of the world outside of Switzerland via our Alltracking global tracking e system. You do not have to be in the country of parcel departure to do it. Access our platform from any corner of the world.
All you have to do is just follow the onscreen instructions and you will be able to track as many parcels as you expect to receive.
The features of the Alltracking website guarantee you the fastest and most effective way of information processing. You are always one click away from the information you need.
How can I find out where my package is?
With Alltracking you can find out where the packager or shipment is within a couple of seconds. You can check for updates as many times as you want (usually changes appear as soon as the package reaches a hub or leaves it to get to the final destination).
If you are curious or need to get the parcel information for any specific reason, you can rely on Alltracking to offer you this information free of charge.
The idea behind the creation of the Alltracking website was to allow customers to track their parcels until they reach their destination.
Alltracking gives you a wide source of information if you introduce the tracking code into the panel and submit it.
Our online service only requires your tracking number that you should have after the payment was finalized.
Alltracking is a secured highly professional method of finding detailed information that you cannot get access to without a special service.
This tracking packages and shipments website grants the customer the possibility to witness the changes at every step of the way, estimating the delivery at the right time.
What do I need to do to find the parcel on Alltracking website?
Once you set your mind to it, you can receive the information you need to know. Enter the Alltracking website to do it fast.
The parcel-tracking process is an important part of the whole shipment adventure.
Alltracking website guarantees you the checked and updated information on your parcel or package no matter what part of the world it is in
All the steps you need to perform on the Alltracking website are simple:
- enter the postal identifier in the field with the icon,
- click on the Track the Package button,
- find out where your package is and its current status.
The information we provide will include the hub where the package is, the time and date – and most importantly the destination and approximate time it will get there.
What is a tracking number – Swiss Post?
Swiss Post can guarantee you the latest and most reliable updates on your shipment or package that you can get.
For the newcomers who entered our website for the very first time we would like to offer a piece of advice – get your tracking number ready as it will have to be introduced into the special tracker field.
What is a tracking number and why is it necessary for the Alltracking website?
*A tracking number is a specific number assigned to each parcel just before being shipped. This number works as a unique ID code and allows people to follow and track their package till it reaches its destination.
With this unique combination of letters and digits, you can easily find out where the parcel is while in different hubs in various cities and when it will depart to reach the destination.
This means that if there is no special number that is unique and yours only – the information cannot be considered confidential. Our website makes sure of it.
Giving each parcel its separate number helps to identify it in the best way possible.
The company's tracking numbers are meant to help you follow the order through from the departure point to the destination point without any second-guessing and doubts.
You enter the Track and Trace section, introduce the special combination you have, and have the information displayed to you. This is what the e-post-global system helps customers do.
Alltracking website works with authorized companies and the tracking numbers are authentic. There shall be no problem at all identifying them by Alltracking in the system.
Swiss Post Tracking Number Formats
The tracking numbers assigned by Swiss Post will look like a standard tracking number you could have gotten from any other delivery company with one small exception – the country code included in the number.
Swiss Post tracking number has 13 digits and the two letters at the very end of the row will reveal the country code - which in our case is CH for Switzerland.
This number format (13 digits) is well-recognized in any country of destination and is similar to all the tracking numbers around the world.
The number consists of characters that are specific and unique.
To track your parcel online, the system will ask you to introduce the tracking number you were given upon the parcel registration.
This number is yours and does not coincide with any other tracking number out there.
What does the Swiss Post tracking number look like?
Postal items are of two categories and the main criterion for separation is the weight of the item: up to 2 kg - small packages, over - parcels.
Shipments from Switzerland up to 2 kg can be untraceable, and parcels and fast delivery of EMC items Swiss Post always registers and gives them a tracking number.
The Swiss Post tracking number format looks like this:
RT123456785CH - small package from Switzerland;
CA123456785CH - a parcel from Switzerland;
EE123456785CH - express delivery from Switzerland.
In the structure of the tracking number, under the international UPU format, letters and numbers have a semantic meaning.
The first letter R / C / E - indicates the type of departure. The Swiss Post track number, starting with the letter R (Registered), is assigned to registered small packages;
123456785 - this digital series ensures the uniqueness of the number;
CH - indicates the country of the postal service.
When you enter our website for the first time, you may think it can be complicated to track packages. But really, it is the easiest thing in the world as our website format allows customers not to question what they have to do – you will be guided through the process as you follow all the instructions.
If you are curious to know when your parcel is going to be delivered or what hub it is in, please check it with the Alltracking website.
But you need your paper receipt or email confirmation for it. Find the 13-character code that you will need to get the information displayed to you. You have your tracking number for a reason and this means you can use it to get the information that is available in the system.
Alltracking website will take you to the right section and offer you the details you request to know.
The “Track and Trace” button on the upper panel is where you need to get to when you want to find your package on our website.
Alltracking system is integrated with the global parcel tracking service that can track any goods you send via post from Switzerland with Swiss Post so when you enter the “Track and Trace” page we will ask you to introduce the unique combination of digits and letters that you have printed on your receipt or confirmation letter in your email.
Then enter the given code into the field and click the Track button. The next thing you know the information regarding your package or shipment will be displayed on your screen,
Whether you have any difficulties entering the code or other questions left, feel free to contact our Customer Service team for clarifications.
If you temporarily have no clue, this doesn’t mean it will stay like this. Delays can be the cause of no information appearing on your screen, but usually, this does not even happen as Swiss Post is on time with all the deliveries. If you need to find your parcel
in the global system, you can use your special unique code that has to be typed into the tracker field.
Swiss Post is reliable and trustworthy when it comes to postal and logistics services and this means the company is determined to keep the customer satisfaction ratings high.
The company stores all the available information in the system that Alltracking has access to.
Usually, all the information Alltracking has is in the system and can also be viewed by any customer who has a tracking number.
Just like we mentioned previously – the most valuable information you have is your tracking number.
This combination of digits and letters you possess is everything you need to have to know where your parcel is.
Swiss Post has a transparent tracking service and the information present on the website is corrected before being completed.
Most websites will allow you to enter the given number into their Tracking System finder but in case the website does not provide this information directly, you can contact the Customer Service team and request additional details.
The package you request the information for will be checked by our Customer Service team who are constantly monitoring all the changes that appear.
The Local or International Tracking department deal with lost/delayed or damaged packages.
If you have a feeling that may be your case, do not hesitate to contact the team for more details.
You can rely on Swiss Post to show you all the existing parcel updates once in 24 hours. These changes can be seen on our website (if they do happen within this period).
In case you are wondering how to find the information hidden behind the tracking number, this is what you have to read.
The tracking number can be identified on the paper receipt you have or in your email received after the payment process was completed.
Track and Trace system by Swiss Post
The Track and Trace system created by Swiss Post is modern and smart. Every change can be monitored and transferred through the system for the customers to see and know.
Before the parcels can be tracked and traced on the Alltracking website they have to go through a multi-step process by Swiss Post.
Swiss Post international shipments go through the following main stages:
- Reception of departure at the main office;
- Processing and distribution in the sorting center;
- The parcel arrives at the place of international postal exchange, where it is being prepared for further movement;
- Customs clearance in the country of the sender;
- Export;
- Import;
- Customs clearance by the receiving postal service;
- Parcel sorting by the receiving postal service;
- Delivery of the parcel to the recipient.
When the parcel departs from the postal company’s office, this is exactly when Alltracking starts to become useful to customers.
Swiss Post’s tracking service is very accurate and provides always up-to-date information on deliveries and shipments.
In case you think the package is not going to arrive based on the fact the information is missing, please first consider waiting a while.
Do not feel upset over a matter that has not been directly acknowledged by the delivery company. If it has not been explained yet, it may not be the case.
All the losses usually are confirmed so if you simply could not track the package or shipment online it doesn’t mean it is lost.
If you see to have a problem – either with the tracking number or the parcel itself, you can always contact the Customer Service team of the postal company to clarify the doubts and questions.
Alltracking website processes the data received in the system (which is processed and introduced by the delivery company) and passes it on immediately.
Here at Alltracking try to make sure our website works non-stop so that people from any corner of the world with any time difference could access it.
In 95% of cases, the customer will be able to find the information they need straight away. But it can also happen that the website will not be able to show updates.
There can be numerous reasons for the non-trackage of the parcel you need information for. But before any panic starts, customers are advised to consider it being stuck in transit.
This means t status of the package has not moved in a long time and there is no news that the tracking website can share. After any significant changes take place, the status of the parcel will be updated accordingly. But if you do not see it straight away, do not consider the package lost – it can just be temporarily delayed.
In case it is already 100% clear that the package or shipment is not coming, the only thing left to do is to contact the Customer Service team for further steps in your favor.
If you paid for the parcel and have the tracking number on you when you have a correct delivery address and your package never involved any forbidden items – the delivery company will step up and help you to sort things out in your favor.
In case you think your parcel is lost, we want you to know there can be many other reasons why it cannot be tracked at the moment.
Though our website insists you wait before you conclude that the parcel is lost, we also want you to know that in case you are impatient to know why you have to wait so long, you can contact the delivery company itself to find out why the information is missing.
Usually, our website displays all the information received from Swiss Post. We will try to give you information that is up-to-date, following every news that hits the system.
But it can surely happen that the parcel is lost on the way to the final destination. These cases are rare but they do exist.
In case this happens do not overthink and contact the Swiss Post Customer Service team for further assistance.
Most packages are delivered no later than 5 business days after the expected delivery date. It may take longer if it is in the other part of the world.
If the delivery is taking longer than expected and you're concerned that your package is missing, we want to help you find it.
You can visit our website to see if there are updates and wait enough or you can ask Swiss Post to start an investigation into the missing package and we hope it will get sorted very soon.
If the package is declared missing, the sender can request compensation for the insured value of the package and the cost of postage (after investigation and in compliance with all the required policies).
If you have any claims you should know you are free to address them to Swiss Post. The company faces all the claims with a friendly attitude.
Claims are the customer's way of telling the company they need to improve the service. It is totally fine to address them in the right way.
Swiss Post processes claim in the same way that most countries do.
When you keep entering Alltracking but see no updates showing up, you are entitled to submit a claim and let the Swiss Post company fix it.
Usually, people ask for an investigation in 2 cases:
- when the package or shipment is damaged
- when the parcel is lost
In both of these cases, you have to contact Swiss Post directly and tell them about your concerns.
In most cases, you will be asked to submit a written claim and send it by post or email address.
What you will need to include in your claim: your tracking number, a description of the package including the content, and a copy of the purchase bill or invoice.
This is a standard package so if you have to add any more documents you will be informed.
For any of the reasons above including your willingness to find out additional details about the shipment's next location please contact the Customer Service team of the Postal company.
Ground information about Swiss Post
Swiss Post, sometimes referred to as "La Poste Suisse", is the national postal service of Switzerland.
Swiss Post is owned and operated by the Swiss Confederation. Swiss Post is mainly engaged in postal services for its citizens but also provides domestic and international postal solutions in the country.
It also provides PostFinance-branded financial services, a transportation service known as PostBus, an identity system, an e-voting solution, and a digital transformation division, that focuses on Swiss Post's digital solutions.
Branches and locations
Swiss Post delivers from over 3600 delivery points in Switzerland.
Swiss Post is headquartered in Bern, Switzerland. However, it has several post offices, processing stations, and offices throughout the country, mainly in the major cities of the country.
Over 56000 people are working for the company.
The history of Swiss Post
Swiss Post is a state-owned company administered by the Swiss Confederation.
In 1848 the postal services were regulated by the new constitution which demanded a centralised administration.
On 1 January 1849, the Swiss National Post took over the fourteen cantonal post services. The postal charges for letters and packages were the same in all of Switzerland from October 1849 onwards.
In 1850 the first stamps valid in all of Switzerland were issued.
In the same year, the delivery time between Basel in the north of Switzerland and Milan in Italy was limited to fifty hours.
In 1874, Switzerland organized the founding congress in Bern of theUniversal Postal Union, of which it also became a member.
After 1878, Swiss post offices on steamers and railways were tasked with accepting and delivering and also sorting out mail.
Also, donkeys and even a dog were in service to deliver the mail.
In 1964, Switzerland announced the establishment of Postal Codes according to which the mail was to be sorted, the third country after the United States and Germany to do so.
Interesting facts about Swiss Post:
- In 1849, the Swiss Post operated almost 500 carriages and 250 sleds pulled by horses. By 1913, the post used over 2,000 carriages and 1,000 sleds in its services.
- Until the 1850s about 25% of the post offices were in taverns, but this was soon forbidden by the Swiss Post as the vicinity of wine and post offices led to problems.
Swiss Post Customer Service:
Telephone number: +41 848 888 888
Email: [email protected]
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Official website
https://www.post.ch/ -
Provider’s phone number
+41 848 888 888 -
File a claim or find a package
Email: [email protected]
Use the company's email address to send a claim. Claims can also be addressed via the company's telephone number.
