Turkish PTT Corporation
Turkey
The state postal operator of Turkey known as Turkey Post (PTT) delivers parcels not only within the country but also actively cooperates with online stores in different countries.
Turkey Post PTT tracking packages and shipments
Turkey Post PTT is a local Turkish postal and logistics services provider known internationally. PTT has gained popularity due to multiple customer-trust ratings which the company tops with the constant regularity.
To make the tracking process easy and accessible Turkey Post company attributes a tracking number to every shipment or package that leaves Turkey to travel abroad.
The tracking number is important for both the company and the customer as the help of this special code opens the door to information on where exactly the package is and when approximately it can be delivered to its destination.
The tracking number is helpful in the detection of parcels that leave the country and take longer than expected. And even in the case when everything goes smoothly it is still convenient to be able to track a package down when you want to know where it is.
The easiest way to do it is to get on the Alltracking website which was specially created for customers to track and trace their goods.
Alltracking is rather simple when you enter it for the first time. It will provide all the existing information regarding the upcoming delivery which is kept in the global database easily accessed by companies like ours.
With Alltracking.com the service is less complicated because no need to log in or enter any personal information about your package as the platform has a built-in automatic recognition system that determines which courier your tracking number belongs to.
The information you want to receive then will be automatically displayed on your screen.
You will get the location and the status of your parcel immediately not needing to take any difficult steps.
What do I need to enter to track the parcel?
Alltracking is an online package and shipment tracking platform which guarantees access to private information that the logistics or postal company has.
Alltracking can be navigated and anyone can easily get hold of the requested information just by browsing and clicking – but only having a special code.
Alltracking is available to you at all times, from any part of the world you can log on and see what you have to know about your package or shipment.
You can track as many parcels as you want. Alltracking will not limit you. If you have the tracking numbers for all the packages you surely will be able to track and trace your items.
If you introduce the company's tracking number that is requested in the tracker field, you will receive detailed information about the parcel and its current status.
Keep doing it until you see changes – we try to update information on Alltracking daily.
If you find it difficult to understand where to look for a tracking number or what to do with it – when nothing works even after reading the website’s guide, address your questions to our Customer Service team.
For others:
For those customers who do not know where to find the company's tracking number, try to remember the method of payment you performed.
Card or cash payment:
If you paid with cash or credit card – you should have a receipt with the unique number on it. The confirmation number can also be found in your email if you chose an online payment method.
But if you introduced the tracking number and the information we have is either the same or absent at all – consider the following:
There can be multiple variations - the parcel can be: either in transit, delayed, or stuck in customs. This information usually helps the customers to understand when to expect the package and what barriers it may have on the way to the destination.
Can Turkey Post PTT track numbers be found in the global tracking system?
Turkey Post PTT tracking numbers can be found in the global tracking system as the company is a definite member of the e-tracking union.
Turkey Post PTT is certainly the most popular service in the country and the population of the country is enormous. This means the company needs to systematize the letters, parcels, packages, and shipments for the comfort and convenience of all the customers in the country and outside of it.
So if you have a parcel or a shipment that needs to travel overseas, you will be able to track it to its destination.
How can I find out where my package is?
When you need to track a package down, you enter the Alltracking website and find the details the system has.
Alltracking is the tracking information source that will constantly update the latest parcel news and expose them to your current parcel status.
The package updates that you require are safely stored with us – the mutually beneficial informational cooperation between Turkey Post PTT and the Alltracking website which allows our system to show the customers all the latest updates and changes of status. The information is usually refreshed from time to time.
Alltracking gives you a chance to look all the changes up online when you introduce the tracking code into the panel and submit it.
Our online service only requires your tracking number that you should have after the payment was finalized.
Alltracking is a secured highly professional method of finding detailed information that you cannot get access to without a special service.
This tracking packages and shipments website grants the customer the possibility to witness the changes at every step of the way, estimating the delivery at the right time.
What do I need to do to find the parcel on the Alltracking website?
Alltracking is an online platform for information seekers. When you request to send or accept a parcel from another country you will most definitely want to know it is on the way to its destination.
All the steps you need to perform on the Alltracking website to know all the package details are simple:
- enter the postal identifier in the field with the icon,
- click on the Track the Package button,
- find out where your package is and its current status.
The information we provide will include the hub where the package is, the time and date – and most importantly the destination and approximate time it will get there.
What is a tracking number – Turkey Post PTT?
Turkey Post PTT is the relevant postal and logistics company with local and international parcel deliveries.
The postal company makes sure all the packages and shipments marked Turkey Post get to the right destination in the shortest time possible.
To be able to track any parcel you have to enter the Alltracking website and introduce the tracking number given upon the package registration or sent in your email confirmation letter.
*A tracking number is a specific number assigned to each parcel just before being shipped. This number works as a unique ID code and allows people to follow and track their package till it reaches its destination.
Every parcel that ever leaves Turkey to travel to another country or even part of the world is assigned such a tracking number.
With this unique combination of letters and digits, you can easily find out where the parcel is while in different hubs in various cities and when it will depart to reach the destination.
Giving each parcel its separate number helps to identify it in the best way possible. The company's tracking numbers are meant to help you follow the order through from the departure point to the destination point without any second-guessing and doubts.
You enter the Track and Trace section, introduce the special combination you have, and have the information displayed to you. This is what an electronic post-global system helps customers do.
Turkey Post Tracking Number Formats
The tracking number format Turkey has resembles all the other tracking numbers as it consists of letters and digits put together in a similar order.
The number consists of characters that are specific and unique.
To track your parcel online, the system will ask you to introduce the tracking number you were given upon the parcel registration.
This number is yours and does not coincide with any other tracking number out there.
Registered shipments are assigned a 13-digit tracking number. It can be used to track the parcel only in Turkey.
After exporting from Turkey, the parcel is assigned an international track number which our website will show you.
What does the Turkey Post PTT tracking number look like?
The tracking numbers in Turkey are composed of 13 characters. They generally can be resumed as follows:
(#Letter / * = number/ 2 letters indicating the country code)
A# *** *** *** TR
C# *** *** *** TR
E# *** *** *** TR
G# *** *** *** TR
L# *** *** *** TR
R# *** *** *** TR
S# *** *** *** TR
T# *** *** *** TR
U# *** *** *** TR
V# *** *** *** TR
Examples:
AE 567 890 345 TR
ET 428 522 876 TR
YV 456 778 444 TR
Our official website gives all the customers a chance to follow the instruction and get an access to their information hidden behind the tracking number.
It is very easy to navigate on the website. All the steps one needs to perform will be indicated on the main page of the website.
The “Track and Trace” button on the upper panel is where you need to get when you want to find your package on our website.
AllTracking system is integrated with the global parcel tracking service that can track any goods you send via post from Turkey with Turkey Post so when you enter the “Track and Trace” page we will ask you to introduce the unique combination of digits and letters that you have printed on your receipt or confirmation letter in your email.
Then enter the given code into the field and click Track button.
The next thing you know the informaton regarding your package or shipmentwill be displayed on your screen.
Whether you have any difficulties entering the code or other questions left, feel free to contact our Customer Service team for clarifications.
Turkey Post PTT will try to deliver 100% of the parcels to their final destination. The company is reliable and customer-friendly when issues appear.
If you have a tracking number it is easy to monitor all the changes online as the information is updated for our customers' convenience.
The tracking number Turkey Post PTT assigns to each package or shipment can reveal additional information about the status and the hub of the package before it reaches the final destination.
The tracking number will help with the delivery item identification. The number consists of unique characters.
With the help of these numbers and letters defined in a unique combination, you can find your parcel even if it is stuck in transit, delayed, or damaged.
Turkey Post PTT has a transparent tracking service and the information present on the website is corrected before being completed.
Most websites will allow you to enter the given number into their Tracking System finder but in case the website does not provide this information directly, you can contact the Customer Service team and request additional details.
The package you request the information for will be checked by our Customer Service team, who are constantly monitoring all the changes that happen.
The status of the parcel depends on the state of the package at the very moment – so if no changes are showing up this can mean the package is possibly delayed or lost.
If you think this is possible, do not hesitate to contact the team for specifications.
The order tracking process is simple when you know how to do it. If you find yourself on our website for the first time read the website through carefully not to miss any important details. The main page will direct you to where you need to get it. The upper panel will display all the sections you can visit.
Alltracking and our colleagues from the logistics domain work side-by-side to offer you the tracking information you need to have but only with the condition that you have a tracking number on you in the first place.
If you are wondering how to find the tracking number and have no clue where to search, read below.
Track and Trace System in Turkey
Generally, the Track and Trace system is favorable for the customers. Just like most serious enterprises, Turkey Post PTT treats its customers with respect and willingness to step up in complicated situations providing the best service they can.
The logistics industry is very well-developed. The system is electronic and perfectly processed and monitored by specialists in the respective domain.
Alltracking always uses information technology for our post and freight tracking systems. That is why the parcels that for, example Turkey Post PTT, tracks are easily monitored by us.
Track and Trace system in Turkey is available for you to access 24 hours a day, 7 days a week and Alltracking generously provides the accumulated data from their server database for your convenience. This allows you to witness the progress of any time of order to delivery end.
If this happened to you, please consider waiting a while.
From a insigificant delay to the parcel being lost - we have to exclude each variant step by step.
There can be numerous reasons for non-trackage of the parcel you need information for.
But before any panic starts, customers are adviced to consider it being stuck in transit. This means that the status of the package has not moved in a long time and there is no news that the tracking website can share.
After any significant changes take place, the status of the parcel will be updated accordingly. But if you do not see it straight away, do not consider the package lost – it can just be temporarily delayed.
Although we have to admit, that almost 100% of the packages end up at the destination point, there can be “exclusive cases” when the parcels are missing or heavily delayed to the point that the client needs to write letters and complaints.
This is a rare case but we still have to mention the cases when the parcel did not get to the destination point. They do exist.
The parcel may be lost on the way to the final destination. These cases are super-rare but people still need to be informed.
In case this happens think to contact the representatives of the Turkey Post PTT team for further assistance.
The investigation will need to take place and the company will take the responsibility of offering you a solution. Turkey Post PTT must give you answers and inform you of all the details.
The complaints, appraisals, suggestions, the tracking number information requests can be submitted.
No panic if the package is still missing – either it will be found or you will get a refund. In both cases, you have to wait first and then follow the instructions given by the Customer Service team.
Do not hesitate to contact them.
If you enter the company’s website you will see many positive comments on the company’s relevance and activity.
But from time to time the customers file claims and Turkey Post has to deal with them professionally.
Usually, the complaints the customers have fall into several categories.
1) Tracked packages that did not reach the destination
The situations may differ from one case to another. At times the fault belongs to the company. Sometimes the customer is to blame.
If you printed the wrong address on the shipping label, didn't include a return address, or poorly packaged the item, Turkey Post cannot be held responsible for it. In most of the other cases, PTT will investigate the case and refund you.
2) Damaged tracked parcels
If the item arrives damaged, the first thing you need to do is get in contact with the seller as soon as possible. (this is for those who purchased an item online that was later on sent with Turkey Post).
The seller will discuss the issue with the Turkish postal company. In this case, the seller is responsible for the condition of the items when you receive them.
If the item is damaged you can enclose pictures, and put it all in writing, ideally in an email that you need to send to the seller. The seller then will investigate what happened and offer you a practical solution.
3) Confiscated tracked items
The delivery can still be delayed for reasons beyond its control. For example: if the package arrives in Turkey from overseas, the customs are usually strict and check the parcels for unwanted prohibited goods.
There are some restrictions that the customer has to know of. If the package contains products that cannot enter the destination country – the access will be denied.
Particular products or groups of goods can be denied access: explosives, counterfeit goods, valuable antiques, etc.
Ground information about Turkey Post
Turkish Post - Turkey Post (PTT), a state-owned Turkish logistics company, is the postal operator of the national postal network.
Founded in the first half of the 19th century, it is part of the UPU (Universal Postal Union).
The company carries out all types of postal operations, provides services to the population of its country, and works with postal services around the world.
Branches and locations
The main office of the company is located in Ankara. There are over 6555 branches in the region.
The History of Turkey Post
Turkey Post or PTT (Posta ve Telgraf Teşkilatı) is Turkey's national postal operator. For a long time, it provided not only postal but also telephone and telegraph services. Now the company offers many options for postal, banking, insurance, and logistics services.
It is fair to note that a separate postal ministry appeared in Turkey in the middle of the 19th century. In 1855, the Turks acquired a telegraph, and a few years later they began to communicate by telephone.
Since then, all of these communications services have been managed by a single entity, currently known as PTT.
Interesting facts about Turkey Post
- Throughout its history, the Turkish Post has cooperated with its foreign counterparts. The collaboration continues today, especially when it comes to online shopping.
PTT is joining forces with Chinese postal services to deliver items ordered from popular online retailers such as eBay, Aliexpress, or Gearbest. Delivery usually takes about a month.
- PTT is an acronym for Posta ve Telgraf Teşkilatı.
- In 2020 there were: 493 million post items accepted by the company.
Turkey Post Customer Service:
Phone: + 90 312 509 50 00
Email: [email protected]
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Official website
http://www.ptt.gov.tr/ -
Provider’s phone number
+ 90 312 509 50 00 -
File a claim or find a package
Email: [email protected]
Use the link to send a claim https://pttws.ptt.gov.tr/info_web/info_kayit.jsp. All the other questions can be sent to the official email address, written below.
