CTT – Correios de Portugal SA
Portugal
Portugal Post - Portugal CTT (Correios de Portugal) is the state postal authority that performs all basic services for sending letters and parcels. We work with both individuals and business clients.
Each client has an individual approach that Portugal Post is willing to offer.
The company provides logistics services including processing of domestic and international shipments, courier delivery, financial transactions and sale of stamps.
Portugal Post tracking packages and shipments
Portugal Post is famous for tracking packages and shipments that travel internationally and cross the border to get to the destination point.
For the parcel identification process, any customer will only need to have a tracking number that includes the numbers and letters recognized by the global e-tracking system.
Portugal Post has a vivid knowledge of the logistics and postal market which means the enterprise can easily provide tailored regional solutions and a service that's that little bit different – more customer-oriented than the others.
The tracking process is rather simple. Dealing with international shipments is very simple with our universal parcel tracking.
Just enter your Portugal Post tracking number into the search box in the Track and Trace section and press Track Package.
What do I need to enter to track the parcel?
The algorithm of activity is determined by the customers' needs. The more positive feedback, the better and faster is the activity in the right direction.
The parcel tracking process is universally accepted and well-known by many. Still, if you have never dealt with online tracking you may find it stressful because it will require information from your end. But no worries, we will guide you through on Alltracking website. Everything is transparent and the steps you need to take will be described precisely at each stage.
The parcel can be tracked on this website with the help of a tracker panel that automatically redirects all the information so you and displays it.
As Alltracking is the e-tracking source that processes data 24/7, you can rely on the information to be up-to-date.
If you happen to introduce the company's tracking number that is requested in the tracker field, you will receive detailed information about the parcel and its current status.
This status is automatically changed when the package is headed to another location.
For those customers who do not know where to find the company's tracking number, try to remember the method of payment you performed.
If you have a receipt, consider finding the number on it. You can also find the unique tracking number in your email.
This tracking number is the secret combination of letters and digits given to you to receive so much wanted notification related to your parcel.
But the status of the parcel can change from time to time.
If you happen to not see any significant changes do not panic and wait until the information is updated.
For example, the parcel can be: either in transit, delayed, or stuck in customs.
What does one need to do with these details?
Usually, this helps the customers to understand when to expect the package and what barriers it may have on the way to the destination.
Can Portugal Post track numbers be found in the global tracking system?
Being a significant part of the European tracking system and finding itself as one of the most influential postal and logistics enterprises in the region.
As a part of the e-tracking global system Portugal Post packages guarantee you detailed information and location. All the status changes are easily tracked too.
If you expect more than one shipment, you can check for up to 50 with the help of the panel tracker where you will be asked to introduce the letters and digits that the system recognizes.
The e-tracking global system can identify the unique code Portugal Post assigns.
With the help of the assigned track number Portugal Post items can be found anywhere.
If you chose to get the information today, please follow the onscreen instructions on the Alltracking website and you will be able to track as many parcels as you expect.
The global tracking system is almost flawless and grants the customers information that you can access within one click.
How can I find out where my package is?
The parcel identification process is rather simple when you have done it previously.
But in case you have not, it will not be hard. Especially with a website like Alltracking, where all the information is available to you on each page, in every section you decide to visit.
Alltracking allows to find the parcel on the website having just a tracking number.
The service on our website gives customers a secure possibility to see where the package or shipment is in real time.
The hub and the status of the parcel will be shown introducing the company's tracking number.
In the case of non-disclosure, when the details about the parcel are not shown, consider contacting a Customer Service team representative for additional information.
If the parcel is still missing after a few days, give the Customer Service team the tracking information you have and wait for the investigation.
Alltracking is the website that provides all the necessary information immediately. Remember that you are just one click away from the shipment information you request. Get the code from your receipt whether it is saved in a paper form or your email, enter it into the panel, and click the button.
Highly professional and strictly confidential – these are the right words to describe the Alltracking system as a part of the global tracking platform.
If you want to know when to expect the parcel and the estimated delivery time, you can easily find it with the help of Alltracking.
Alltracking is an ideal information-detecting method for parcel and shipment identification which is available to those presenting the company's tracking code.
Do not keep yourself away from the details we own on your parcel.
What do I need to do to find the parcel on the Alltracking website?
Once you enter the Alltracking website you will get to notice that the main page has an upper panel where all the necessary information departments can be seen.
At every point, the routine will be rather simple and will not require any step that customers may consider complicated.
As Alltracking is a tracking platform for customers supported by the global post industry, the information the system processes is being spread with lightning speed.
Performing 3 easy steps usually gets the customer where they need to get.
What do you need to do to get the information from Alltracking?
First of all, one has to get the identification number (the unique code) written on the receipt, received upon the payment process.
Secondly, you have to introduce the special combination of letters and digits into the field, entering the “Track and Trace” department on the upper panel
When this step is performed, please click the “track” button to finalize the process.
Then you will get access to the data and check the status of the parcel and know the way to monitor the changes whenever you need to check the details.
Usually, the website will show you the hub where the parcel or shipment is at. If you have zero information displayed or the information has not been updated for a long period, consider contacting the Customer Service team.
What is a tracking number – STT Portugal Post?
Portugal Post is one of the most reliable postal services in the world, with a delivery success rate of over 90%. This means over 90% of 100% of parcels were delivered with zero complications and at the right time.
Getting the tracking number that you can enter into the tracker field is the only effort you need to make.
STT Portugal Post assigns a tracking number for your international shipment. All the shipments that have a tracking number can be tracked online with the Alltracking website.
A tracking number is a unique combination of characters given to the parcel and the sender when the payment process is finalized.
Portugal Post Tracking Number Formats
The tracking number assigned by STT Portugal Post is similar to other European tracking numbers. It consists of 13 characters (a combination of letters and numbers assigned by a particular postal company).
The number combination is never repeated. Therefore, there are millions of variations.
Alltracking.com tracks Portugal Post parcels no matter what part of the world you are in, no matter what the time difference is.
The failure to introduce the correct tracking number will lead to the absence of information available to you.
The system will ask you to introduce the tracking number and no other information can be accepted at this point.
So in case you do not have the receipt or the number, the only way to try to sort the situation out is to contact the Customer Service team and offer your explanation of the situation.
If the number format is different from what is written on your receipt, contact the Customer Service team for additional details.
What does STT Portugal Post tracking number looks like?
Parcels and courier delivery packages are assigned by STT Portugal Post tracking numbers, which can be used to find out where the shipments are and what status they have.
The sender may not register small packages and letters (less than 2 kg usually), so there will not be any tracking number.
The format of the Portuguese tracking number looks like this:
RT1234457675PT - small package from Portugal;
CA126457895PT - a parcel from Portugal;
EE123456785PT – Express package from Portugal.
The 13-digit track number is encrypted. The type of package is in the first letter, the uniqueness of the number is confirmed by the second letter, and all numbers are written in a unique combination.
The last two letters indicate the country of the postal service –Portugal is PT.
* A tracking number is a specific number assigned to each parcel just before being shipped. This number works as a unique ID code and allows people to follow and track their package all the way.
The “Track and Trace” button on the upper panel is where you need to get when you want to find your package on our website.
Alltracking system is integrated with the global parcel tracking service that can track any goods you send via post from Portugal or to Portugal so when you enter the “Track and Trace” page we will ask you to introduce the unique combination of digits and letters that you have printed on your receipt or confirmation letter in your email.
Then enter the given code into the field and click the Track button.
The next thing you know the information regarding your package or shipment will be displayed on your screen.
Whether you have any difficulties entering the code or other questions left, feel free to contact our Customer Service team for clarifications.
Portugal Post is the company that you can always relay to when you want your package or shipment to be delivered securely and within a couple of working days.
As Portugal Post will assign a unique tracking number to offer you information about the package or shipment, having it by our side will help you to get the information that the global system has.
Alltracking will update you with the most recent information if you introduce the tracking code into the tracker field.
The combination of digits and letters known as the tracking number can be used by you and only you as they are unique.
This tracking number that you have can get you further and offer you the details you do not have access to.
The Customer Service team usually takes care of the information that is displayed and the staff constantly keeps monitoring all the changes and updating the information in the system.
The Local or International Tracking department deal with lost/delayed or damaged packages. In case you think your item may be lost, contact the Customer Service team first.
The “Track and Trace” system is easily understandable.
Every step of the way is monitored and displayed for your convenience by a team of professionals who update the information with its changes.
You see these notifications immediately.
Track and Trace System in Portugal
The Track and Trace system is similar to the same process other European companies have when they offer the package or shipment information to their customers.
The Track and Trace system is rather simple but together with this it allows to check the parcel and its status no matter where it is and what current status is applied to it.
Here's what the various tracking statuses mean.
If the parcel is nearly at the destination point – you will be able to see it.
But the system can also delay the updates if they have a certain cause.
Here are a few possible explanations for why your Portugal Post package is still on its way:
Out-of-stock item: The seller is waiting for more inventory to arrive.
The Portugal Post delays: Portugal Post is experiencing delays due to bad weather or other unforeseen circumstances.
Incorrect address: Your package features the wrong address, and Portugal Post is trying to find it.
It's also possible that the seller underestimated the sending time. If your Portugal Post package is still in transit, don't worry! It's likely on its way and will arrive soon.
However, if you're concerned about the status of your package, you can always contact the seller or Portugal Post for more information.
In certain situations, the parcel can stay untracked but this usually changes fast.The shipment or packaging can be stuck in a hub without any significant changes.
But to understand what to do with it, we can explain what “ stuck in transit” really means.
Usually, the status of the package has not moved in a long time and there is no news that the tracking website can share. After any significant changes happen, the parcel status will be updated and displayed on your screen.
The Customer Service team should be able to offer you a report and estimate the approximate time of the delivery.
Portugal is a country that has a very high parcel delivery rating. Almost 100% of the cases are successful. But from time to time, unpleasant cases happen.
If you think this may be your case, please consider submitting a claim and asking for an investigation.
But before you do this - the first and most important step to take is to wait some time for the details to be uploaded.
If there is still not any progress and the status does not change, offer the Customer Service team the tracking number for them to see what the problem may be.
Most of the time it got delayed somewhere and as soon as something changes the updates will be shown.
If the delivery status of your package remains unclear, be sure to inform the Customer Service team and ask your questions to receive answers.
When contacting customer service, you will be asked to provide the tracking number from the receipt and, if possible, an accurate and detailed description of the goods and packaging.
Most likely the distribution centers will be checked to find out if the shipment was delivered incorrectly or if its packaging got damaged or lost on the way.
If the package was not retained in one of our distribution centers the Customer Service team will continue the search to find out where things went wrong.
STT Portugal Post is the company that can solve all the claims and figures out the solution for all the categories of misfortunate cases.
You can only submit a complaint to STT Portugal Post as the sender of the parcel, not as the recipient. Most senders have fixed arrangements for lost and damaged parcels.
If you are the recipient, please contact the sender to determine the best solution for your order (e.g. ship your order again or receive a refund).
If you have received a damaged parcel, please contact the sender within 7 days of receipt and send photos of the damaged packaging and contents.
Please also contact the sender in the following cases so they can start an investigation:
- If the status of your parcel sent within Portugal has not changed for several consecutive workdays.
- If the status of your parcel to or from a neighboring country has not changed for at least 5 workdays.
- If your parcel to or from another country has not changed for at least 10 work days.
If you are the sender, start an investigation into your parcel using the online form below. In case of damage, your complaint must be submitted to Portugal Post within 7 calendar days.
Ground information about Portugal Post
Portugal Post STT cooperates with other postal operators in the world and major courier services, which makes it possible to deliver worldwide in the shortest possible time.
The basic principles of STT Portugal Post:
- customer orientation:
- trust,
- innovation.
Branches and locations
There are over 1300 locations where STT Portugal Post is available at. Most of the branches are located in Lisbon. Over 7655 people are working for the enterprise.
The history of Portugal Post STT
Correios de Portugal, or CTT, is a privately owned postal and logistics company based in Portugal after it was bought from the Portuguese government in 2014.
It remains one of the most used postal services in Portugal and is a major player in logistics solutions and postal services. services within Europe, especially when it comes to last-mile delivery.
In the 1500s, King Manuel first created the Correio Público, the state postal service of Portugal.
However, only after almost 400 years, the department received autonomy, becoming the General Directorate of Post, Telegraph, and Telephones.
It was then that he adopted the acronym CTT by which he is known to this day. Fifty years later, the company also adopted a logo featuring a horse and its rider.
Interesting facts about STT Portugal Post
-While prices will vary depending on the specific size, weight, and destination your package is being sent to.
For example, on average, Inland mainland takes up to 3 business days for delivery costs from 13 euros.
Inner Islands can take up to 15 business days, with sender fees starting at €22.
International Europe usually takes about 5 working days at a cost of about 45 euros.
- In 1992, a split between the telecommunications and postal services resulted in CTT becoming a public limited company, which lasted until full privatization in 2014 in an €823 million sale.
STT Portugal Post Customer Service:
Telephone number: + (351) 21 047 16 16
Email: Use the online contact form on the official website to send any question.
-
Official website
http://www.ctt.pt/ -
Provider’s phone number
+ (351) 21 047 16 16 -
File a claim or find a package
Use the online contact form https://www.ctt.pt/ajuda/contacto and wait for the reply from the team.
