Kenya Post
Kenya
Kenya Post (Postal Corporation of Kenya) is known as the responsible and most important postal service company in Kenya.
The postal service in Kenya originated many centuries ago, around the 17th century, because Kenya has always been considered one of the most sought-after countries in the region and an ideal location to establish the largest and most important postal service in the world.
Kenya Post tracking packages and shipments
Postal Corporation of Kenya is actively developing and is engaged in serving the population every day.
Kenya Post offers a wide range of services to all segments of the population. The company is mostly for its postal activity.
The сompany complies with global postal delivery standards. All standards were developed by the company and the wishes of the main customers were taken into account.
To track and trace shipments and packages from Kenya Post one has to be able to access the Alltracking website, which guarantees a fast information-tracking process.
You can do it using the Alltracking service website which has a system that makes a part of the universal e-tracking system.
Using our Track and Trace section on the website will help you understand the current status and the location of your shipment.
This information will give you a clue about the approximate delivery time. You can easily estimate the final destination delivery with the information Alltracking offers you.
What do I need to enter to track the parcel?
To track packages and parcels from Kenya Post any customer has to have a tracking number to be able to access the latest updates.
The parcel can be tracked on this website with the help of a tracker panel that automatically redirects all the information to you and displays it.
As Alltracking is the e-tracking source that processes data 24/7, you can rely on the information to be up-to-date.
If you happen to introduce the unique code - a tracking number that is requested in the tracker field, you will receive detailed information about the parcel and its current status.
This status is automatically changed when the package is headed to another location.
For those customers who do not know where to find the tracking number, try to remember the method of payment you performed.
If you have a receipt, consider finding the number on it. You can also find the tracking number in your email.
This tracking number is the secret combination of letters and digits given to you to receive so much wanted notification related to your parcel.
But the status of the parcel can change from time to time.
If you happen to not see any significant changes do not panic and wait until the information is updated.
For example, the parcel can be: either in transit, delayed, or stuck in customs.
What does one need to do with these details?
Usually, this helps the customers understand when to expect the package and what barriers it may have on the way to the destination.
When the tracking number is valid and you can introduce it into the tracker field, you can rely on Alltracking to offer you everything the system has for you.
Can Kenya Post tracking numbers be found in the global tracking system?
Kenya Post attributes a tracking number to every package that needs to cross the border to reach its final destination.
Kenya Post allows customers to get information and track their parcels and shipments anywhere in the world.
The company is a part of the global e-tracking system which makes websites like Alltracking do the job of offering the customers all the parcels and shipment information easily.
In addition, thanks to agreements and partnerships with other postal companies around the world, all Kenya Post packages pass through checkpoints where information is constantly updated.
All packaging data is automatically recorded on the company's platform and this shows all information to the customer when tracking the package.
To track your package you only need to know Kenya Post’s tracking number and enter it in the search field of the tracking section to know the status or location of the package.
The tracking procedure can be performed at any time and from anywhere, and there will always be some information about your package to display.
Alltracking daily offers updates on parcels and shipments sent or received by Kenya Post.
The tracking procedure is available by clicking the “Track and Trace” section title on the upper panel.
How can I find out where my package is?
Alltracking online tracking platform is a way of getting to know the latest package news.
Our staff monitors the changes and the IT team makes sure the customers have easy access to all the information that the system allows them to know.
Alltracking allows you to find the parcel on the website having just a tracking number.
The service on our website gives customers a secure possibility to see where the package or shipment is in real-time.
The hub and the status of the parcel will be shown introducing the Kenya Post’s tracking number.
In the case of non-disclosure, when the details about the parcel are not shown, consider contacting a Customer Service team representative for additional information.
If the parcel is still missing after a few days, give the Customer Service team the tracking information you have and wait for the investigation.
Alltracking is the website that provides all the necessary information immediately. Remember that you are just one click away from the shipment information you request.
Get the code from your receipt whether it is saved in a paper form or your email, enter it into the panel, and click the button.
Highly professional and strictly confidential – these are the right words to describe the Alltracking system as a part of the global tracking platform.
If you want to know when to expect the parcel and the estimated delivery time, you can easily find it with the help of Alltracking.
Alltracking is an ideal information-detecting method for parcel and shipment identification which is available to those presenting the unique tracking code.
Do not keep yourself away from the details we own on your parcel.
What do I need to do to find the parcel on Alltracking website?
Alltracking helps customers find the packages and parcels they expect to receive and offers an opportunity to keep an eye on the latest changes that appear in the system.
The routine is effortless and does not require any step that customers may consider complicated.
As Alltracking is a tracking platform for customers supported by the global post industry, the information the system processes is being spread with lightning speed.
Performing 3 easy steps usually gets the customer where they need to get.
What do you need to do to get the information from Alltracking?
First of all, one has to get the identification number (a special code) written on the receipt, received upon the payment process.
Secondly, you have to introduce the special combination of letters and digits into the field, entering the “Track and Trace” section on the upper panel.
When this step is performed, please click the “track” button to finalize the process.
Then you will get access to the data and check the status of the parcel and know the way to monitor the changes whenever you need to check the details.
Usually, the website will show you the hub where the parcel or shipment is at.
If you have zero information displayed or the information has not been updated for a long period, consider contacting the Customer Service team.
What is a tracking number – Kenya Post?
Kenya Post shipments and packages can easily be tracked by Alltracking.
The steps you have to perform on our website are not difficult to perform even when you are a newcomer or completely unaware of how to do it.
You only need to know the Kenya Post tracking number and introduce it on the Alltracking website.
There on the main page, you will see the upper panel with the Track and Trace section that you have to click on.
When you land on the page you will see the field where you are asked to introduce the track number.
The tracking section is meant to show you the status and location of the package.
The tracking procedure can be done at any time or from any place, whether the country of the parcel departure or anywhere in the world.
There will always be some information for your convenience. Sometimes the parcel may be stuck in transit, in this case, the information will be updated as soon as the parcel leaves this intermediate location.
*A tracking number is a unique ID number or code assigned to a package or parcel that can be found on the paper receipt upon the payment process or in the email of the customer upon the confirmation.
Kenya Post’s Postal Number Formats
Kenya Post has a postal number format that is typical for universal shipments and packages.
A tracking code (postal identifier, tracking number) is a unique code that allows you to track the movement of a postal item around the country/world. This code is assigned by Kenya Post to all the packages that travel the distance.
Usually, the tracking code in Africa will consist of letters and numbers, which are specific for the type of order, that is sent, the company itself, and the global tracking system which has to identify the tracking code and display the recent updates.
Because most delivery companies in Kenya assign tracking numbers that consist of numbers and letters, Kenya Post is not much different.
The tracking code will be a combination of both in the most unique way. The tracking number consists of 13 characters.
What does Kenya Post tracking number look like?
Postal items come in two categories and the main criterion for separation is the weight of the item: up to 2 kg – small packages, over – parcels.
Shipments from Kenya up to 2 kg may not be trackable, but Kenya Post always registers parcels and fast delivery of EMS items and gives them a tracking number.
The international postal identifier consists of an alphanumeric series:
For small packages weighing up to 2 kg – Rx123456785KE;
For parcels weighing from 2 to 20 kg – Cx123456785KE;
For EMS shipments – Ex123456785KE.
The first letter R indicates that the small package is registered, for the parcel there will be the letter C, EMS mail begins with the Latin E.
The numbers guarantee the uniqueness of the number.
But the last letters determine the country of the postal service from where the parcel was sent. -KE means Kenya.
Alltracking is a website will multiple tracking possibilities for customers who need to know the latest updates. The main page will offer you the information you need to know to get to the section you request.
The “Track and Trace” button on the upper panel is where you need to get when you want to find your package on our website.
Alltracking system is integrated with the global parcel tracking service that can track any goods you send via post from Kenya with Kenya Post so when you enter the “Track and Trace” page we will ask you to introduce the unique combination of digits and letters that you have printed on your receipt or confirmation letter in your email.
Then enter the given code into the field and click the Track button.
The next thing you know the information regarding your package or shipment will be displayed on your screen.
Whether you have any difficulties entering the code or other questions, feel free to contact our Customer Service team for clarifications.
Kenya Post will always try to offer you details no matter how many stops the package makes before getting to the final destination.
With Kenya Post your package should be where you request it to be super fast.
Kenya Post is famous for its deliveries for all population, as it is the company that knows to deliver from small parcels to big packages in a short period.
Kenya Post also partners with international logistics and postal service companies to smoothly deliver posts to different countries.
With the help of a tracking number one should be able to know where the parcel is by entering the Alltracking website and entering the code.
There is a special field for that that you can find on the Track and Trace section’ page.
This page will tell you exactly where your parcel is.
The “Track and Trace” system is easily understandable.
Every step of the way is monitored and displayed for your convenience by a team of professionals who update the information following its changes.
You see these notifications immediately. They are passed on within the system so Alltracking customers know the updates as soon as they happen.
Track and Trace System in Kenya
All packages and shipments can be tracked. Sellers usually include shipping costs in the price of the item.
Before buying, you should find out from the seller whether tracking is provided for this delivery method. A registered shipment from Kenya is assigned a tracking number by which it can be tracked.
All “Track and Trace” solutions can solve quality management problems during manufacturing, improve product quality, and increase customer satisfaction.
For society, it can prevent adverse effects from contaminated or defective goods.
Therefore, both the postal industry companies and the government are increasing efforts to promote the establishment of a reliable, safe traceability system.
When the package cannot be tracked, it does not happen for no reason. Usually, there is a reason there is an explanation.
In certain situations, the parcel can stay untracked but this usually changes fast.
The shipment or packaging can be stuck in a hub without any significant changes.
In case you have doubts or you seem unsure, do not hesitate to send Kenya Post a letter asking for information you cannot see online.
Alltracking system receives the changed or updated data immediately, but if you feel like you need a more detailed report, consider contacting the Customer Service team.
The Customer Service team should be able to offer you a report and estimate the approximate time of the delivery.
The first and most important step to take is to wait some time for the details to be uploaded.
If there is still no progress and the status does not change, offer the Customer Service team the tracking number for them to see what the problem may be.
Most of the time it got delayed somewhere and as soon as something changes the updates will be shown.
If the delivery status of your package remains unclear, be sure to inform the Customer Service team and ask your questions to receive answers.
When contacting customer service, you will be asked to provide the tracking number from the receipt and, if possible, an accurate and detailed description of the goods and packaging.
Most likely that all the distribution centers will be checked. This is important to find out if the shipment was perhaps addressed incorrectly or if its packaging got damaged or lost on the way.
If the package was not retained in one of our distribution centers the Service team will continue the search to find out where things went wrong.
The reasons can vary from the problem at customs to goods being prohibited in the country of destination.
It can also happen that the label is damaged. In this case, there returning procedure will take some time.
You can only submit a complaint to Kenya Post as the sender of the parcel, not as the recipient. Fortunately, most senders have fixed arrangements for lost and damaged parcels.
You are entitled to compensation in money equivalent for your loss.
In this case, you have to enter the official website, contact the Customer Service team, submit a claim in written form, and wait for the response.
The Customer Service team will analyze each case separately and offer a solution that will suit you.
In a situation when the parcel was damaged, you also will be offered an investigation and compensation later on (if the company was proven responsible for this).
Please note that the parcel can be delayed for whatever reason. In this case, you have to contact the Customer Service team for additional information.
If you are the sender, start an investigation into your parcel using the online form below. In case of damage, your complaint must be submitted to Kenya Post within 7 calendar days.
To file a claim any customer has to use this email address:
The company accepts claims in a written form only. Make sure you explain your situation and wait for the reply from the Customer Service team. They will offer you a solution. Use the online form: https://posta.co.ke/contact/. Fill it in and wait for the reply.
Ground information about Kenya Post
Kenya Post is one of the most important companies in the country, supported by the Ministry of Communications of Kenya.
This support makes the company responsible for providing a range of multifunctional services.
The company offers not only postal services, but also financial services. At the corporation's branches you can make money transfers, pay receipts and bills, and purchase office supplies.
Kenya Post produces its own stamps and sells them. The operator serves all categories of the population – both individuals and legal entities. There are also interesting offers for corporate clients.
Branches and locations
Kenya Post has approximately 700 post offices located throughout the country in various locations.
The history of Kenya Post
Postal Corporation of Kenya was formerly part of the Kenya Post and Telecommunications Corporation (KP&TC), which was split into the Post Office, the Communications Commission of Kenya (CCK) and Telkom Kenya in 1999.
The postal history of Kenya dates back to the early 17th century. In 1592, a Portuguese governor was installed in Mombasa, and since 1610 official correspondence has been maintained between the city and the outside world, which is transported by ship to Arabia and India and transmitted to Europe along the land route.
Early letters from the interior of Kenya date back to around 1848, when missionaries sent their correspondence by local runners to the coast for onward transmission.
A regular postal service was introduced in British East Africa in May 1890, and post offices were established in Mombasa and Lamu Island. Two years later branches were opened in Malindi and Wasini, and by 1897 a branch in
Kilindini was to open, necessitated by the construction of the railway.
On 1 July 1895, control of territory in British East Africa was transferred from the company to the Imperial Government.
The postmaster of Mombasa was responsible for the administration of the postal service in the territory, and in 1901 the postal services of British East Africa and Uganda were merged.
Interesting facts about Kenya Post
- At least 65 percent of the company’s offices are dedicated to serving postal services departments and customer service operations.
- The origin of Kenya Post dates back to 1998 when the largest postal company of the time, known as Kenya Post & Telecommunications Corporation (KP&TC), was institutionally split.
The split of KP&TC led to the creation of the Communications Commission of Kenya (CCK) and later in 1999, to the creation of the Kenya Post Corporation (PCK).
Kenya Post Customer Service:
Telephone: (+ country code) 0719072600, 0730642600, 0203242600
Email:[email protected], [email protected], [email protected]
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Official website
http://www.posta.co.ke/ -
Provider’s phone number
(+ country code) 0719072600 -
File a claim or find a package
Website: https://posta.co.ke/contact/
