Joint-Stock Company "Kazpost"
Kazakhstan
Kazpost (Russian: Акционерное общество «Казпочта», Kazakh: “Qazpošta” Aktsionerlik Qoğamy, «Қазпошта» акционерлік қоғамы) is a Kazakh company, operator of the Kazakh national postal network.
The headquarters of Kazpost is in Astana.
Kazpost is a member of the Universal Postal Union.
Kazakhstan Post is responsible for the delivery of domestic and international mail. It is also an operator for the delivery of EMS items to/from Kazakhstan.
Kazpost's main services include:
-delivery of any type of correspondence;
-delivery of parcels, parcels, i.e. simple shipments;
-express delivery EMS;
-any money transfers;
-servicing payment cards, as well as issuing cards;
-acceptance of payments (utility and other);
-delivery of pensions, and benefits for different layers of society;
-sale of printed publications.
Kazpost tracking packages and shipments
Kazpost tracking packages and shipments is a stable process that requires dedication and professionalism from the team.
Kazpost Tracking System is customer-oriented. The company makes sure the customers can always find out where the shipments and packages are and grant access to this information via the Internet.
Alltracking made sure all the packages and shipments marked Kazpost could be detected no matter where they are.
You can easily track any postal shipment with the Alltracking website which guarantees you straightforward information about your package.
Kazpost offers customers low prices and very fast international delivery. When the company takes care of customers’ parcels and sends them overseas, the tracking number is always assigned for everyone’s convenience. This is as important for the company as it is for the customers.
Our website surely will offer you trustworthy information related to shipments and packages when you enter a tracking number on our online platform.
Alltracking.com will do the job of providing the information regarding your delivery by visiting our website, introducing the tracking number, and connecting to the world's database.
With Alltracking.com the service is less complicated because there is no need to log in or enter any personal information about your package as the platform has a built-in automatic recognition system that determines which courier your tracking number belongs to.
The information you want to receive then will be automatically displayed on your screen.
You will get the location and the status of your parcel immediately not needing to take any difficult steps.
What do I need to enter to track the parcel?
To track parcels it is important to have access to the Alltracking website as well as to keep the receipt with the tracking number at all times.
All the information you need to give us to get the status of your parcel and the location is a tracking number.
Alltracking can track packages and shipments on its website with the help of this combination of characters.
If you introduce the tracking number that is requested in the tracker field, you will receive detailed information about the parcel and its current status.
Just like it was mentioned above, the unique code is everything you need at this point.
For those customers who do not know where to find the company's tracking number, try to remember the method of payment you performed.
If you paid with cash or credit card – you should have a receipt with the tracking number on it. The confirmation number can also be found in your email if you chose an online payment method.
The tracking number will give you an understanding of where the packaging is at this very moment.
For example, the parcel can be: either in transit, delayed, or stuck in customs. This information usually helps the customers to understand when to expect the package and what barriers it may have on the way to the destination.
Can Kazpost track numbers be found in the global tracking system?
Kazpost tracking numbers can be found on the individual receipt each customer has. The number should be kept because this becomes your most important document once the shipment departs to the country of destination.
Customers can track their packages anywhere in the world via our Alltracking global tracking system, follow the onscreen instructions and you will be able to track as many parcels as you expect, you will find your tracking numbers on items you have purchased online that use a courier.
Having so much experience and gaining so much professionalism in logistics, also being a part of the global tracking union, the company’s tracking capabilities are amazing.
Alltracking gives the customers all the opportunities to track the numbers assigned by Kazpost with zero effort made.
How can I find out where my package is?
Alltracking made it easy for anyone to track packages and shipments on its website with the help of just a combination of characters that you are given upon purchase.
Alltracking gives you a wide source of information if you introduce the tracking code into the panel and submit it.
Our online service only requires your tracking number that you should have after the payment was finalized.
Alltracking is a secured highly professional method of finding detailed information that you cannot get access to without a special service.
This tracking packages and shipments website grants the customer the possibility to witness the changes at every step of the way, estimating the delivery at the right time.
What do I need to do to find the parcel on the Alltracking website?
Kazpost has a favorable tracking system that is also a part of the global e-tracking system to which Alltracking has definite access.
All the steps you need to perform on our website are simple:
- enter the postal identifier in the field with the icon,
- click on the Track the Package button,
- find out where your package is and its current status.
The information we provide will include the hub where the package is, the time and date – and most importantly the destination and approximate time it will get there.
What is a tracking number – Kazpost?
Use your tracking number to find out the latest updates on your shipments and packages.
You can track any Kazpost package or shipment on Alltracking.com only having a track number.
Why is a tracking number so important?
*A tracking number is a specific number assigned to each parcel just before being shipped. This number works as a unique ID code and allows people to follow and track their package till it reaches its destination.
It is necessary for the parcel identification process in the system.
With this unique combination of letters and numbers, you can easily find out where the parcel is while in different hubs in various cities and when it will depart to reach the destination.
Giving each parcel its separate number helps to identify it in the best way possible.
The company's tracking numbers are meant to help you follow the order through from the departure point to the destination point without any second-guessing and doubts.
You enter the Track and Trace section, introduce the special combination you have, and have the information displayed to you. This is what an electronic post-global system helps customers do.
Kazpost Tracking Number Formats
The tracking numbers assigned by Kazpost are unique but look like the universally accepted type of tracking number.
To track your parcel online, the system will ask you to introduce the tracking number you were given upon the parcel registration.
The postal number format is typical. It consists of a unique combination of characters – a mix between letters and numbers in their special order, that is yours only.
This combination is the most important information you own.
What does the Kazpost tracking number look like?
All postal items to Kazakhstan are divided into trackable parcels and without the ability to track the parcel.
These are the so-called registered and unregistered international shipments.
Examples of Kazpost track numbers:
R---KZ (Rx123456785KZ) – registered small package
C---KZ (Cx123456785KZ) - regular parcel
E---KZ (Ex123456785KZ) - EMS departure
IF---KZ (IF123456785KZ) - domestic shipments within Kazakhstan.
Where the first letters stand for the type of shipment, the number is the unique code attributed to each parcel and KZ means Kazakhstan.
If you're not sure where the tracking number can be found, it can usually be typed under a barcode on a shipping label or receipt.
You can also check the confirmation email or phone messages to find the Kazpost tracking number.
If you see no sign of your parcel showing up, first do not panic and give it some time. You are entitled to check our website for information renewal as many times as you need to.
If you enter the main page of Alltracking website you will see the upper panel with a few button to click on.
The “Track and Trace” button on the upper panel is where you need to get when you want to find your package on our website.
AllTracking system is integrated with the global parcel tracking service that can track any goods you send via post from Kazakhstan with Kazpost so when you enter the “Track and Trace” page we will ask you to introduce the unique combination of digits and letters that you have printed on your receipt or confirmation letter in your email.
Then enter the given code into the field and click Track button.
The next thing you know the informaton regarding your package or shipment will be displayed on your screen,
Whether you have any difficulties entering the code or other questions left, feel free to contact our Customer Service team for clarifications.
Your parcel is most likely to be on the way to you, sometimes with some time gaps that can be explained.
It is not difficult to track and trace your package with the help of the Alltracking e system.
You are one step away from the information on the status and location of your parcel. But you need a tracking number for it. Find it on your paper receipt or in your email confirmation.
The most important combination of digits and letters you possess is everything you need to have to know where your parcel is.
Kazpost has a transparent tracking service and the information present on the website is corrected before being completed.
Most websites will allow you to enter the given number into their Tracking System finder but in case the website does not provide this information directly, you can contact the Customer Service team and request additional details.
The package you request the information for will be checked by our Customer Service team, who are constantly monitoring all the changes that parcels may come across.
The Local or International Tracking department deal with lost/delayed or damaged packages.
If you think this can happen to you, do not hesitate to contact the team for specifications.
If you are wondering how to find the tracking number and have no clue where to search, read below.
The website is easy to understand and follow.
Track and Trace System in Kazakhstan
The global e-system allows all customers to have just a tracking number to monitor the status and location of the package.
Kazpost uses specific post technologies to give the customers access to the data that is associated with the packages and shipments that customers have unique tracking codes for.
This industry-specific and user-friendly information technology is for our post and freight tracking systems. That is why the parcels that Kazpost tracks are easy to monitor anywhere in the world.
Kazpost is a great logistics partner for any tracking website because it is:
-A part of a reliable online global tracking system that is available 24/7
-Has integrated electronic invoices and statements
- Offers access to comprehensive reports as required by tracking websites to offer customers appropriate information.
Kazpost track and trace system is available for you to access 24 hours a day, 7 days a week and Alltracking generously provides the accumulated data from the Kazpost database for your convenience.
This allows you to monitor the progress of any time of order to delivery end.
Do not hesitate to take advantage of the capabilities the system offers.
These cases are not typical but they do exist and we need to inform our customers about them.
There can be numerous reasons for the non-trackage of the parcel you need information for.
But before any panic starts, customers are adviced to consider it being stuck in transit. This means that the status of the package has not moved in a long time and there is no news that the tracking website can share.
After any significant changes take place, the status of the parcel will be updated accordingly. But if you do not see it straight away, do not consider the package lost – it can just be temporarily delayed.
Kazpost try to make sure every parcel gets treated with special care and attention. But flaws may occur and you can only sort them out when they appear.
It can happen that the parcel is lost on the way to the final destination. These cases are rare but they do exist.
In case this happens please contact Kazpost Customer Support team for further assistance.
The investigation will need to take place and the company will take the resposibility offering you a solution.
Please note that you will be asked to offer information that will help to investigate the case.
It usually takes up to 12 hours to get a response from the Customer Support team. The complains, appraisals, suggestions, track number information requests and so on can be submitted.
But the lost parcel in not the only possible variant here. The parcel can also be stuck in transit, the goods can be stuck at customs, and delayed for any reason at all.
Customer Support team will be able to provide you all the answers you need. Keep an eye on their reply.
Whether you want to complain or have any suggestions, you can contact the Customer Service team at Kazpost.
Usually, customers have the following claims that the Customer Service team deals with:
1) Tracked packages that did not reach the destination
At Kazpost when delivery of an article cannot be completed, the item is either returned to the sender or returned to the Mail Redistribution Centre.
If you printed the wrong address on the shipping label, didn't include a return address, or poorly packaged the item, Kazpost cannot be held responsible for it. In most of the other cases, the Kazpost delivery company will investigate the case and refund you.
2) Damaged tracked parcels
If the item arrives damaged, the first thing you need to do is get in contact with the seller as soon as possible. ( this is for those who purchased an item online that was later on sent with Kazpost).
The seller will discuss the issue with the respective post company. In this case, the seller is responsible for the condition of the items when you receive them.
If the item is damaged you can enclose pictures, and put it all in writing, ideally in an email that you need to send to the seller. The seller then will investigate what happened with Kazpost and either refund you or give you a substitute product.
3) Confiscated tracked items
Companies from Kazakhstan that are engaged in delivery may still have packages delayed for reasons beyond their control even if they are super professional in what they do.
If a package contains a prohibited item when entering Kazakhstan or another country (if the package originates from Kazakhstan and goes abroad), then it will most likely be confiscated at customs by the officials).
Ground information about Kazpost
Kazpost is the national postal operator of Kazakhstan, which is a member of the Universal Postal Union. The location of the headquarters of this company is Astana.
The universal tracker of Kazakhstan mail makes it possible to track a huge number of shipments, including from China, simultaneously on more than 380 delivery services.
To monitor the entire route of departure to Kazakhstan, it is enough to be the owner of a universal track. As a rule, it can be found in the store on the online order page.
Usually delivery by Kazpost takes at least four to five days to reach the far corners of Kazakhstan. Parcels are usually delivered safe and sound.
International delivery by Kazpost takes longer depending on the country they are sent to. Shipping to the US can be fast, sometimes as little as a week. Delivery to other countries in Asia and Europe may take at least two weeks. It takes more time to arrive in Oceania, Africa, and South America.
Branches and locations
In 2020 the number of Kazpost stations reached 212. There are plans to increase their number to 255 units. Most of the Kazpost changes are located in the capital city.
The History of Kazpost
- In 1992 Kazakhstan becomes a full member of the Universal Postal Union.
- 1993 - To improve the communications industry, several steps are taken to separate mail and telecommunications by a decree of the Cabinet of Ministers of the Republic.
- In 1995 The State Post of Kazakhstan becomes a Republican State Enterprise, an independent economic entity.
Interesting facts about Kazpost
- In 2015, a parcel market was opened in Astana, where the client can receive the shipment on his own, without involving an employee of Kazpost in the process. Today, through such points, up to 1800 parcels are issued per day.
- Kazpost created a mobile application called "MyKazpost". Such popular services as hybrid e-mail and Print2Card are provided, allowing you to send letters, and postcards online 24 hours a day, 7 days a week.
Kazpost Customer Service:
Telephone number-8 800 080 4747
Email: [email protected].
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Official website
https://post.kz/ -
Provider’s phone number
8 800 080 4747 -
File a claim or find a package
Email: [email protected]
Use the email address written below to contact the team, regarding any claims.
