iMile
iMile is a logistics company focused on providing innovative solutions to its partners.
The company mosty deals with businesses but serves private customers too.
iMile tracking packages and shipments
iMile is one of the biggest e-commerce retailers in UAE.
The company is committed to creating, developing, and promoting efficient global connectivity of postal services; diversifying postal products and services, and providing all means to promote the movement of goods and services by post.
Many of our customers may have not heard of iMile if they have never dealt with it or did not have anything to do with the country itself. But surprisingly for everyone who does not know anything yet, the company is a massive success within its country proving to be trustworthy and reliable. In reality the company is a huge platform which deals with e-commerce.
iMile is a part of the global e-tracking system which allows tracking websites like Alltracking to process all the data and monitor the changes that appear daily.
Tracking packages and shipments from UAE is an easy and pleasant task. The data is integrated into the global system and with the help of tracking websites like Alltracking it is effortless to find out where the parcel is and what status it has.
If customers want to track shipments, they need a tracking number that would have the numbers and letters recognized by the system.
iMile and Alltracking rely on each other to give you the current parcel news related to the package you intend to receive.
Tracking iMile shipments is very simple with our universal parcel tracking.
Alltracking guarantees you a definite information storage that you will be able to see whenever you enter the tracking code. Just enter your tracking number assigned by iMile into the tracker panel in the Track and Trace section and press Track Package. You will see the information we have within a second.
What do I need to enter to track the parcel?
Every customer can do the iMile tracking by entering the 13 characters that make up your iMile tracking number.
From there, you will have access to reliable information linked to the iMile tracking of your order, both in national and international territories.
To track any package or shipment on the Alltracking website you have to have one important special code that can guide you through the whole process, starting from zero point and offering updates throughout the whole way.
iMile is the local express delivery service of UAE that has the same instruments and priorities in work that most logistics enterprises do.
Alltracking is a website that tracks packages from all postal companies in the world.
The parcel can be tracked on this website with the help of a tracker panel that automatically redirects all the information to you and displays it.
As Alltracking is the e-tracking source that processes data 24/7, you can rely on the information to be up-to-date.
If you happen to introduce your tracking number that is requested in the tracker field, you will receive detailed information about the parcel and its current status.
This status is automatically changed when the package is headed to another location.
For those customers who do not know where to find the tracking number, try to remember the method of payment you performed.
If you have a paper receipt, consider finding the number on it. You can also find the iMile number in your email.
This tracking number is the secret combination of letters and numbers given to you to receive so much wanted notification related to your parcel.
But the status of the parcel can change from time to time.
If you happen to not see any significant changes do not panic and wait until the information is updated.
For example: the parcel can be: either in transit, delayed, or stuck in customs.
If you think this may be your case, but you are anticipating the updates, please contact iMile Customer Service team for additional details.
Can iMile tracking numbers be found in the global tracking system?
iMile assigns tracking numbers to parcels that leave iMile to travel to another destination abroad. For packages and shipments within the country, no tracking number is usually needed.
No matter where you find yourself, iMile allows you to track its parcels with the Alltracking website for the convenience of the procedure. Every corner of the world should be able to trace the updates iMile packages and shipments overgo.
As a part of the e-tracking global system iMile packages guarantee you detailed information and location. All the status changes are easily tracked too.
If you expect more than one shipment, you can check for up to 50 with the help of the panel tracker where you will be asked to introduce the letters and digits that the system recognizes.
The e-tracking global system can identify the unique code iMile assigns.
With the help of the assigned track number iMile items can be found anywhere.
If you choose to get the information today, please follow the onscreen instructions on the Alltracking website and you will be able to track as many parcels as you expect.
The global tracking system is almost flawless and grants the customers information that you can access within one click.
How can I find out where my package is?
The packages with the tracking numbers assigned by postal companies can be tracked in almost 100% of cases.
Timing can be slightly an issue but still, the packages are delivered most of the time at the estimated time. Surveys say that in 96% of cases, the package sent by iMile gets delivered on time. Statistics show that the company is accurate and tries to comply with the set level of service promised to the customers.
The company offers a chance to monitor the package or shipment from the day of the departure until the day it gets delivered in the country of destination.
Finding your package or shipment with the Alltracking website is an easy task.
Alltracking allows you to find the parcel on the website having just a tracking number.
The service on our website gives customers a secure possibility to see where the package or shipment is in real-time.
The hub and the status of the parcel will be shown introducing the iMile tracking number.
In the case of non-disclosure, when the details about the parcel are not shown, consider contacting a iMile Customer Service team representative for additional information.
If the parcel is still missing after a few days, give the Customer Service team the tracking information you have and wait for the investigation.
Alltracking is the website that provides all the necessary information immediately. Remember that you are just one click away from the shipment information you request.
Get the code from your receipt whether it is saved in a paper form or your email, enter it into the panel, and click the button.
Highly professional and strictly confidential – these are the right words to describe the Alltracking system as a part of the global tracking platform.
If you want to know when to expect the parcel and the estimated delivery time, you can easily find it with the help of Alltracking.
Alltracking is an ideal information-detecting method for parcel and shipment identification which is available to those presenting the tracking code.
Get your tracking code to learn more.
What do I need to do to find the parcel on Alltracking website?
Alltracking makes sure the packages and shipments assigned with a tracking number are easily found in the global e-tracking system.
The website is created ideally for those who have never dealt with the tracking process previously. There is nothing complicated that would make you question what you are doing.
The steps to be performed on the Alltracking online platform are standard. Most websites that track parcels have the same algorithm for showing their functionality to the customers.
The routine you come across on this website is effortless and does not require any step that customers may consider complicated.
As Alltracking is a tracking platform for customers supported by the global post industry, the information the system processes is being spread with lightning speed.
Performing 3 easy steps usually gets the customer where they need to get.
What do you need to do to get the information from Alltracking?
First of all, one has to get the identification number (a tracking code) written on the receipt, received upon the payment process.
Secondly, you have to introduce the special combination of letters and digits into the field, entering the “Track and Trace” department on the upper panel
When this step is performed, please click the “track” button to finalize the process.
Then you will get access to the data and check the status of the parcel and know the way to monitor the changes whenever you need to check the details.
Usually, the website will show you the hub where the parcel or shipment is at.
If you have zero information displayed or the information has not been updated for a long period, consider contacting the Customer Service team.
What is a tracking number – iMile?
iMile’s tracking numbers can be tracked by any tracking website that has access to the global e-tracking system. Alltracking is one reliable source of information for customers to rely on.
The tracking procedure on Alltracking reminds us of information collection in 3 steps. You enter the website, you find the Track and Trace button and you click on it.
Getting the tracking number that you can enter into the tracker field is the only effort you need to make.
*Tracking number or tracking code is a unique number assigned to each package, which allows you to monitor the movement of the parcel between the countries.
iMile Tracking numbers are similar to every international tracking number as the code consists of a typical combination of characters that the system allows to be introduced.
iMile Tracking Number Formats
Most countries of the world have tracking numbers that consist of characters – letters and numbers – in their specific order.
iMile tracking numbers are usually 13 characters long on average. Although the number of digits may vary depending on the service you use, international delivery packages will have 13 symbols.
Please note:
The failure to introduce the correct iMile number will lead to the absence of information available to you.
The system will ask you to introduce the tracking number and no other information can be accepted at this point.
So in case you do not have the receipt or the number, the only way to try to sort the situation out is to contact the Customer Service team and offer your explanation of the situation.
What does iMile tracking number looks like?
Just like we have mentioned above iMile includes numbers in its tracking code so that it is easy to identify it in the global system by several important characteristics.
iMile always assigns a tracking number to EMS shipments and parcels. Small packages may be unregistered and go without tracking.
iMile tracking numbers are 13 numbers long, such as 6123456789142, 7023456789142, 7145879301248.
iMile tracking numbers can be summarized as follows:
(# = letter, * = number, ! = letter or number)
6 *** *** *** ***
7 *** *** *** ***
Whether you think Alltracking is going to serve you once or each time you decide to track your package, you will feel like the process is easy.
Our online platform was created in a way that people would want to return to use it more because of how fast the necessary information becomes available to them.
The “Track and Trace” button on the upper panel is where you need to get when you want to find your package on our website.
Alltracking system is integrated with the global parcel tracking service that can track any goods you send via post from UAE so when you enter the “Track and Trace” page we will ask you to introduce the unique combination of digits and letters that you have printed on your receipt or confirmation letter in your email.
Then enter the given code into the field and click the Track button.
The next thing you know the information regarding your package or shipment will be displayed on your screen.
Whether you have any difficulties entering the code or other questions, feel free to contact our Customer Service team for clarifications.
iMile treats every customer as the main priority which is why it is so comfortable to use the company’s services and send positive feedback.
Together with Alltracking, they have the same goal - to make sure the customer stays satisfied, The package will be delivered and the information will be shown.
Alltracking is a tracking website with access to the e-tracking system that postal companies access to store the information on any parcels they ever send and deliver.
Alltracking requests a unique tracking number so you introduce it to be offered the information about the package or shipment you expect to receive or to arrive at its final destination.
The combination of digits and letters that are applied can be used by you and only you as they are unique.
This tracking number that you have can get you further and offer you the details you do not have access to.
The Customer Service team usually takes care of the information that is displayed and the staff constantly keeps monitoring all the changes and updating the information in the system.
The Local or International Tracking department deals with lost/delayed or damaged packages. In case you think your item may be lost, contact the Service team first.
The package information on the website is displayed by the last changes appearing within the system. If the information is currently not available, it usually means the system has not received the latest notifications but as soon as they appear, the customer will see the package news on the screen.
The “Track and Trace” system is not difficult to understand at all. The website that we represent made sure anyone would feel comfortable using it regularly.
Every step of the way is monitored and displayed for your convenience by a team of professionals who update the information with its changes.
You see these notifications immediately.
Track and Trace system in UAE
Track and Trace by iMile resembles a similar procedure by any other company. You have to have a tracking code, which is a unique combination of characters, to track your parcels.
You can track as many parcels as you have (but normally up to 50) on our website from the same postal company.
The Track and Trace system allows to check the parcel and its status no matter where it is and what current status is applied to it.
Here's what the various tracking statuses mean.
If the parcel is nearly at the destination point – you will be able to see it.
But the system can also delay the updates if they have a certain cause.
Here are a few possible explanations for why your iMile package is still on its way:
Out-of-stock item: The seller is waiting for more inventory to arrive.
The delays: iMile is experiencing delays due to bad weather or other unforeseen circumstances.
Incorrect address: Your package features the wrong address, and iMile is trying to find it.
It's also possible that the seller underestimated the sending time.
Also, the parcel could be found pending.
When the status of your package states ""pending,"" it means your package is either on the verge or has recently entered the destination country.
After your package goes out for delivery within a couple of days, you should find an update to notify you that this happened.
So before you panic, wait a while. If waiting doesn’t help and you feel like the time is just being wasted, please contact the iMile Customer Service team for all the answers to your questions.
Alltracking is only responsible for offering you the information that it received within the system.
In certain situations, the parcel cannot be tracked by us for a particular reason but this usually changes fast.
The shipment or packaging can be stuck in a hub without any significant changes.
But to understand what to do with it, we can explain what “ stuck in transit” really means.
Usually, the status of the package has not moved in a long time and there is no news that the tracking website can share.
After any significant changes take place, the parcel status will be updated accordingly and displayed on your screen.
The Customer Service team should be able to offer you a report and estimate the approximate time of the delivery.
Before you find out it is lost, wait and check the package status with the Alltracking website.
Depending on the kind of product the estimated delivery time set by iMile can vary.
Generally, iMile will get your package to you within 1-3 business days if your package originates in the same country.
Aspects such as your package's weight, destination, and selected sending method determine the speed of delivery.
The delivery to another country depends on the distance that the parcel needs to overcome. The website states the delivery may take from 7 days onwards.
If you waited enough but there is no sign of the parcel showing up, consider contacting the company’s Customer Service team in UAE.
But before then:
The first and most important step to take is to wait some time for the details to be uploaded.
If there is still not any progress and the status does not change, offer the Customer Service team the tracking number for them to see what the problem may be.
Most of the time it got delayed somewhere and as soon as something
changes the updates will be shown. If the delivery status of your package remains unclear, be sure to inform the Customer Service team and ask your questions to receive answers.
When contacting customer service, you will be asked to provide the tracking number from the receipt and, if possible, an accurate and detailed description of the goods and packaging.
Most likely all the distribution centers will be checked to find out if the shipment was perhaps addressed incorrectly or if its packaging got damaged or lost on the way.
If the package was not retained in one of our distribution centres the Service team will continue the search to find out where things went wrong.
You will get a notification usually when your package is in customs. Afterward, you can use your tracking number to determine when your package reached customs.
Customs issues
When your package is at customs, a notification will be sent informing you of this.
If there are any complications, your tracking service may reflect these developments and will tell you the reason for the delay.
Contact the customs office if your package seems delayed indefinitely— make sure there aren't any tax issues.
iMile will always take the customer's side, therefore should you have any claims, feel free to contact the company.
In case you have a question regarding your package or shipment, the solution is to get in touch with the Customer Service team in UAE to clarify your particular case.
There can be several cases when you have to contact the iMile Customer Service team immediately:
- If you have received a damaged parcel, please contact the sender within 7 days of receipt and send photos of the damaged packaging and contents.
- If your package or shipment was lost. iMile will investigate the case and if the fault is on the company, you will get a refund. But you will need to send all the documents needed for this to be done.
In any case, do not hesitate to contact the postal company for all the details.
To file a claim or contact a team’s representative please use this email address: [email protected]
Ground information about iMile
iMile Delivery Services is an emerging express delivery startup in the Middle East.
The company specialises in providing organized logistics solutions by building a bridge between China and the Middle East.
iMile has a team of experts from industries ranging from e-commerce, last mile delivery, cloud, to warehousing and order fulfillment.
iMile offers many services that cater to its customers and here are most of them:
Cash on Delivery (COD): The recipient pays in cash at the time of delivery.
Last Mile Delivery (B2C): They pick up the shipments at the destination country and deliver them to the recipient.
Customer to Customer (C2C): Send customer-to-customer shipments using the iMile app.
Customer Initiated Return (CIR): Customers can schedule a return by calling iMile customer service.
Cross-Border Solutions: Providing end-to-end 3PL solutions internationally through cross-border pickup and delivery.
Same Day Delivery (Express): Packages are delivered the same day they are received.
Document delivery (banks, telecommunications, etc.): Delivery of confidential documents
Fulfillment and Warehousing: Storage, warehousing, labeling, fulfillment and barcoding of shipments.
Express customs clearance: Customs clearance of goods at the borders of the country in which they operate.
Express road transport: Express land transport between borders.
Branches and locations
The company is headquartered in Dubai (UAE). iMile has branches in Turkey, China, Kuwait, Qatar, Bahrain, Mexico, Oman, Saudi Arabia, Jordan and other countries.
The History of iMile
In June 2017, iMile launched in the UAE and China.
In November 2017, iMile moved to a small warehouse in the UAE.
In February 2018, iMile began providing warehousing and fulfillment services.
In June 2018, iMile launched in KSA and moved to a larger warehouse in the UAE.
In October 2018, iMile added 3 warehouses in KSA.
In February 2019, KSA's warehouses were expanded to seven locations.
In May 2019, KSA's activities covered more than 120 cities with 12 hubs.
In June 2019, the China warehouse was relocated to accommodate increased volume.
In June 2019, 2 nodes were added in the UAE.
In July 2019, the UAE warehouse moved to a 23,000 SQFT facility.
Interesting facts about iMile
- Rita Huang Zhen is the founder and CEO of iMile. With extensive experience in service and technology localization, Rita is determined to bring unique value in solving COD challenges for Chinese e-commerce merchants. Also as the founder of ePanda, the #1 Chinese language startup media for the region. She is an active entrepreneur in the Middle East startup community.
- iMile was selected as one of the top 50 most funded startups in the Middle East by Forbes.
iMile Customer Service:
Telephone number: +971600566221, +971 58 956 0844
Email: [email protected]
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Official website
https://www.imile.com/ -
Provider’s phone number
+97 1600566221 -
File a claim or find a package
Email: [email protected]
