Hongkong Post
Hong Kong S.A.R.
HongKong Post is a postal and logistics enterprise, which was created back in 1941.
The company is now included in the Governmental structure and provides a wide list of services - from logistics to e-commerce.
Hongkong Post tracking packages and shipments
Hongkong Post is the company that is certified to be the major and most influential postal service provider in the country. To be precise, HongKong Post is the department of the Hong Kong Government responsible for postal services.
HongKong Post delivers international parcels to many countries around the world, including the most distant ones.
Many sellers use the Hong Kong postal service to send goods prohibited by China Post. This is also related to the super-fast postal delivery capabilities that HongKong Post has.
HongKong Post relates to customers using their tracking numbers to find out information about the packages and shipments they expect.
As Hong Kong is mostly about e-commerce, the delivery of packages and shipments is a day-to-day experience that the company has to be good at.
Assigning a tracking number is handy and offers benefits to both – the company and customers.
Alltracking is the company Hong Kong Post can rely on.
Being a part of a global e-system allows companies to spread and share information saved on the server and give the customer secured access to the data.
What do I need to enter to track the parcel?
When you land on our main page you will be surprised how easy this process can be.
The parcel can be tracked on this website with the help of a tracker panel that automatically redirects all the information so you and displays it.
The main focus has to be on the tracking number which is a must-have.
As Alltracking is the e-tracking source that processes data 24/7, you can rely on the information to be up-to-date.
If you happen to introduce the HongKong Post's tracking number that is requested in the tracker field, you will receive detailed information about the parcel and its current status.
This status is automatically changed when the package is headed to another location. For those customers who do not know where to find the HongKong Post's tracking number, try to remember the method of payment you performed.
If you have a receipt, consider finding the number on it. You can also find the tracking number in your email. This tracking number is the secret combination of letters and digits given to you to receive so much wanted notification related to your parcel. But the status of the parcel can change from time to time.
If you happen to not see any significant changes do not panic and wait until the information is updated. For example, the parcel can be: either in transit, delayed, or stuck in customs.
What does one need to do with these details?
Usually, this helps the customers to understand when to expect the package and what barriers it may have on the way to the destination.
Can Hongkong Post track numbers be found in the global tracking system?
This is a definite yes. HongKong Post tracking number can be tracked by the global e-postal system and correspond to the norms of the international package and shipment tracking process.
HongKong Post tracking procedures allow any customer to find their package wherever it may be during its journey to the final destination.
In addition, thanks to agreements and partnerships with other postal companies around the world, all HongKong Post packages pass through checkpoints where information is constantly updated.
All packaging data is automatically recorded on the company's platform and this shows all information to the customer when tracking the package.
To track your package you only need to know the HongKong Post tracking number and enter it in the search field of the tracking section to know the status or location of the package.
Tracking can be done at any time and from anywhere, and there will always be some information about your package to display.
Alltracking daily offers updates on parcels and shipments sent or received by the company providing postal services.
The tracking procedure is available by clicking the “Track and Trace” section title on the upper panel.
How can I find out where my package is?
The packages are easily trackable and only require one detail for that – the tracking number.
Alltracking supports the customer in the idea of finding out the current status and the location of the parcel.
The guarantees we offer are stable. Our website grants customers a secure possibility to see where the package or shipment is in real time.
The hub and the status of the parcel will be shown right after the tracking number is introduced into the tracker panel.
In the case of non-disclosure, when the details about the parcel are not shown, consider contacting any Customer Service team representative for additional information.
If the parcel is still missing after a few days, give the Customer Service team the tracking information you have and wait for the investigation.
Alltracking is the website that provides all the necessary information immediately. Remember that you are just one click away from the shipment information you request.
Get the code from your receipt whether it is saved in a paper form or your email, enter it into the panel, and click the button.
Highly professional and strictly confidential – these are the right words to describe the Alltracking system as a part of the global tracking platform.
If you want to know when to expect the parcel and the estimated delivery time, you can easily find it with the help of Alltracking.
Alltracking is an ideal information-detecting method for parcel and shipment identification which is available to those presenting the tracking code.
Do not keep yourself away from the details we own on your parcel.
What do I need to do to find the parcel on the Alltracking website?
The steps one needs to take on our website are rather simple. Our website was created in a way that no customer could ever find it difficult to understand and complain.
As Alltracking is a tracking platform for customers supported by the global post industry, the information the system processes is being spread with the speed of light.
Performing 3 easy steps usually gets the customer where they need to get.
What do you need to do to get the information from Alltracking?
First of all, one has to get the identification number (a unique code) written on the receipt, received upon the payment process.
Secondly, you have to introduce a special combination of letters and digits into the field, entering the “Track and Trace” department on the upper panel.
When this step is performed, click the “track” button to finalize the process.
Then you will get access to the data and check the status of the parcel and know the way to monitor the changes whenever you need to check the details.
Usually, the website will show you the hub where the parcel or shipment is at.
If you have no information shown on your screen or the information has not been updated for a long period, consider contacting the Customer Service team.
What is a tracking number – HongKong Post?
If you have zero experience tracking parcels, you will be surprised to find out that our website has the whole routine explained and shown step-by-step for your convenience.
*A tracking number is a unique ID number or code assigned to a package or parcel that can be found on the paper receipt upon the payment process or in the email of the customer upon the confirmation.
This number is usually written on the paper receipt or can be found in your email confirmation letter.
Having a tracking number is a must. You must share it with no one if you want to keep the information confidential.
Our website is secured and protected. If you do not disclose any data, no one will know where your parcel is and what status the parcel has. No one but you.
HongKong Postal Number Formats
The tracking number assigned by HongKong Post is universally accepted. This means no matter what tracking website you use, the information will be there and it will be available to you.
With the tracking number you are given, you can easily monitor your package’s recent status changes until it shows up.
HongKong Post tracking number can be found on your shipping confirmation email or on the package itself.
If you are having difficulty locating the number, you can contact the seller for assistance. They will be able to help you track your package and provide more information about its current location and status.
HongKong Post Number Format is similar to most tracking numbers in this world.
Most commonly it will consist of 11-15 digits, depending on the parcel.
Usually, it will be 13 symbols (letters and digits). As China uses HongKong Post services as well, the tracking number needs to fix the Chinese postal criteria as well.
What does the HongKong Post tracking number look like?
For a normal HongKong Post packet, the tracking number should be composed of 13 digits starting with the letter "R" (registered mail) and ending with "HK" - Hong Kong.
For example RC987654321HK.
For EMS shipments and parcels, HongKong Post always assigns a tracking number. Small packages may be unregistered and go without tracking.
The HongKong Post tracking number format looks like this:
- RA123456785HK - for registered small packages from Hong Kong up to 2 kg, the first letter is always R, from the word Registered;
- CD123456785HK - HongKong Post parcel tracking number weighing up to 20 kg always starts with the letter C;
- EE123456785HK - EMS fast shipping starts with E.
The “Track and Trace” button on the upper panel is where you need to get when you want to find your package on our website.
AllTracking system is integrated with the global parcel tracking service that can track any goods you send via post from or to Hongkong Post so when you enter the “Track and Trace” page we will ask you to introduce the unique combination of digits and letters that you have printed on your receipt or confirmation letter in your email.
Then enter the given code into the field and click Track button.
The next thing you know the informaton regarding your package or shipment will be displayed on your screen.
Whether you have any difficulties entering the code or other questions left, feel free to contact our Customer Service team for clarifications.
As Chinese and Hongkong postal services resemble much, everything you are familiar with in China will be appropriate for HongKong postal services too.
With HongKong Post, your package should be where you request it to be super fast. As China and Hong Kong both deal with e-commerce a lot, the delivery services are on the highest and the most professional level.
As HongKong Post is a recognized carrier for shopping/ e-commerce platforms, the company know to deliver iv very short terms thousands of parcels.
With the help of a tracking number one should be able to know where the parcel is by entering the Alltracking website and entering the code.
There is a special field for that that you can find on the Track and Trace section’ page. This page will tell you exactly where your parcel is. Package statuses can vary.
Here is the list of frequently shown parcel statuses.
- Parcel accepted, or Item received – the consignment was delivered by the recipient to the post office.
- Parcel on the way, or Item transit - the cargo has left the receiving point and is moving around the country to the border.
- The parcel arrived at an intermediate point, or Arrived local distribution center - the cargo is being sorted.
- The parcel has left the intermediate point, or Departed the local distribution center - the cargo has been sorted and is moving to the border.
- The parcel is at the customs of the sending country, Arrived at the customs of the original country - the cargo is undergoing customs procedures.
- Parcel is being prepared for dispatch or Arrived at the Airport.
- The parcel has left customs, or departed from customs original country the cargo has passed customs inspection.
- The parcel is outside the country of departure, or Departed from customs original country - the cargo has left the country of dispatch.
The “Track and Trace” system is easily understandable.
Every step of the way is monitored and displayed for your convenience by a team of professionals who update the information with its changes.
You see these notifications immediately.
Track and Trace by HongKong Post
The track and trace system saves HongKong Post a lot of time. Dealing with hundreds or even thousands of packages daily, the access given to the customers for parcel monitoring is a life-saver.
For industry, track and trace solutions can solve quality management problems during manufacturing, improve product quality, and increase customer satisfaction.
For society, it can prevent adverse effects from contaminated or defective goods.
HongKong Post sees the track and trace system as the key element of their professional activity.
You can track such parcels only before export, or before transfer to the postal operator. In the country of the addressee, they are usually not tracked. When the parcel leaves Hong Kong that is when you start seeing the changes and the parcel traveling activity.
Before you think your package is non-trackable, give it a change to still appear. Sometimes it can happen so that the packgae or shipment is still stuck in transit or kept at the customs – the situation will see changes once the restrictions disappear.
If this ever happens to you, just remmeber that in certain situations the parcel can stay untracked but this usually changes fast.
The shipment or packaging can be stuck in a hub without any significant changes.
In case you have doubts or you seem unsure, do not hesitate to drop Hongkong Post a line asking for information you can not see online.
Alltracking system receives the changed or updated data immediately, but if you feel like you need a more detailed report, consider contacting Customer Support team.
The Customer Support team should be able to offer you a report and estimate the approximate time of the delivery.
ONLINE SHOPPING CASES:
You have made your first order on aliexpress or ebay and are looking forward to the seller sending your order.
As a rule, information about the track code begins to be updated 7-10 days after receiving the track code, or 1-2 days after the (real) delivery of the parcel to the post office.
Small stores issue a track code immediately, but take the order to the post office when a certain number of parcels are collected, this can be 1 time in 7-14 days.
There are more stores, the delivery of parcels to the mail occurs more often, and, accordingly, the first information on the track codes of such stores appears earlier.
Whether you think your package or shipment is delayed, missing, damaged, or lost – the best decision is to wait and then get in touch with Hongkong Post Customer Service team for situation clarification.
If you waited long enough but nothing changes – meaning, the changes are not being uploaded, try returning in a couple of days.
Then, if there is still not any progress and the status does not change, offer the Customer Service team the tracking number for them to see what problem there may be.
Most of the time it got delayed somewhere and as soon as something changes the updates will be shown.
If the delivery status of your package remains unclear, be sure to inform the Customer Service team and ask your questions to receive answers.
When contacting customer service, you will be asked to provide the tracking number from the receipt and, if possible, an accurate and detailed description of the goods and packaging.
Most likely then all the distribution centers will be checked to find out if the shipment was perhaps addressed incorrectly or if its packaging got damaged or lost on the way.
If the package was not retained in one of our distribution centres the Customer Service team will continue the search to find out where things went wrong.
You can complain as you have a full right to it. You are entitled to tell the company about your feelings if they let you down.
Please remember, that in a situation when the parcel is damaged or lost, you can claim compensation in money equivalent for your loss or damage.
In this case, you have to enter the official website, contact the Customer Service team, submit a claim in written form, and wait for the response.
The Customer Service team will analyze each case separately and offer a solution that will suit you.
In a situation, where the parcel was damaged, you also will be offered an investigation and compensation later on (if the company has proven responsible for this).
Please note that the parcel can be delayed for whatever reason. In this case, you have to contact the Customer Service team for additional information.
If you are the sender, start an investigation into your parcel using the online form below. In case of damage, your complaint must be submitted to HongKong Post within 7 calendar
Ground information about HongKong Post
HongKong Post is the state postal service of Hong Kong, which provides delivery of international mail and domestic correspondence for individuals and legal entities.
It also provides express mail service and delivers EMS items which just take less time to deliver compared to standard post service.
HongKong Post's EMS delivery rates will be higher, but this is justified by the high speed of delivery.
HongKong Post is an independent division of China Post.
Among the sellers on AliExpress, this carrier is very popular because it works much faster than the main Chinese carrier China Post.
Sometimes it acts as the main free shipping option, and in some cases, it is offered as an alternative method for an additional fee.
Branches and locations
Most branches of Hongkong Post are located in Hong Kong. The offices can be found all around the country, over 10000 are engaged in postal office service activities.
The History of Hongkong Post
HongKong Post is responsible for postal services, though operated as a trading fund.
Founded in 1841, it was known as Postal Department or Post Office.
In 1997 the company became a sub-member of the UPU (Universal Postal Union) and only in 1877 became a separate entity from China Post.
The office introduced automated mail sorting in 1989, and machines were installed in the General Post Office.
There is no postcode system in Hong Kong, although one has been under consideration since 2000.
Since August 1995, the office has operated as a trading fund and the full title of the head of the Office became "Postmaster General and general manager of the Post Office Trading Fund".
Interesting historical facts
- On 8 December 1862, the office issued the first set of Hong Kong postal stamps.
Before this time, only British troops in Hong Kong could use British stamps, while other residents did not have access to British stamps.
Since 1997 stamps issued by the company carry the name "Hong Kong, China".
-British Hong Kong postage stamps are no longer valid for prepayment of postage and cannot be repurchased by the Post Office.
Hongkong Post Customer Service:
Telephone number: (852) 2921 2222
E-mail: [email protected]
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Official website
http://www.hongkongpost.hk/ -
Provider’s phone number
(852) 2921 2222 -
File a claim or find a package
Email: [email protected]
The existing claims can be sent to the email address written below.
