Hermes Germany GmbH
Germany
Hermes – Evri now (Germany) is the largest independent logistics service provider in Germany for private clients.
Hermes transports almost everything: from letters and parcels to furniture and oversized cargo.
The company delivers by mail and uses ParcelShops as an alternative delivery method.
Hermes Germany tracking packages and shipment
Hermes Germany may not be the company that is the number one choice for customers in the country as the company is not state-owned, but among the independent enterprises with the best customer rating it is definitely significant.
Hermes Germany sends and delivers hundreds of packages and parcels on a daily basis.
Hermes is present on multiple markets all around the world and as known to work without flaws. The principles of working process are clear and package tracking process is activated non-stop.
Hermes Germany always attributes a tracking number to its parcels so that the company and the customer – on both sides – could track the package by its number and know where exactly it is and when it is estimated to be delivered.
The tracking number is helpful in detection of parcels that leave the country and take longer than expected. And even in the case when everything goes smoothly it is still convenient to be able to track a package down when you want to know where it is.
The easist way to do it is to get on Alltracking website which was specially created for customers to track and trace their goods.
Alltracking is rather simple when you enter it for the first time. It will provide all the existing information regarding the upcoming delivery which is kept in the global database easily accessed by companies like ours.
With Alltracking.com the service is less complicated as due to the fact that no need to log in or enter any personal information about your package as the platform has a built-in automatic recognition system that determines which courier your tracking number belongs to.
The information you want to receive then will be automatically displayed on your screen.
You will get the location and the status of your parcel immediately not needing to take any difficult steps.
You can track up to 50 packages or shipments in the same day with the help of our server. Make sure you use it correctly.
What do I need to enter to track the parcel?
The parcel tracking process is not a difficult task once you know how to do it.
In order to track any parcel by Hermes Germany you have to have a tracking number and be excited to follow all the instructions on Alltracking website.
Our website is easily navigated and anyone can easily access the requested information just by browsing and clicking.
Alltracking is available to you at all times, from any part of the world you can log on and see what you have to know about your package or shipment.
You can even track up to 50 parcels from the same delivery company – we won’t limit you.
If you introduce Hermes Germany tracking number that is requested in the tracker field, you will receive the detailed information about the parcel and its current status.
Keep doing it until you see changes – we try to update information on Alltracking daily.
If you find it difficult to understand where to look for a tracking number or what to do with it – when nothing works even after reading the website’s guide, address your questions to our Customer Service team.
For others:
For those customers who do not know where to find the Hermes Germany tracking number, try to remember the method of payment you performed.
If you paid with cash or credit card – you should have a receipt with Hermes number on it. The confirmation number can also be found in your email if you chose an online payment method.
But if you introduced the tracking number and the information we have is either the same or absent at all – consider the following:
There can be multiple variations - the parcel can be: either in transit, delayed or stuck in customs. This information usually helps the customers to understand when to expect the package and what barriers it may have on the way to the destination.
Can Hermes Germany track numbers be found in the global tracking system?
The company sets its goals very high. The idea of being the best in the industry pushes it towards new goals. In order to become the company that customers appreciate it is important to trace every package and make sure it is delivered on it. Because customers want to know the latest updates the system is well-developed. Tracking numbers allow to monitor all the recent changes that took place.
The postal company’s tracking numbers can be recognized and processed on our website.
You can track Hermes Germany’s packages globally via our Alltracking global tracking system, follow the onscreen instructions and you will be able to track as many parcls as you expect, you will find your tracking numbers on items you have purchased online that use a courier for.
As Hermes Germany is a part of the global tracking union, the system lets anyone who owns a tracking number see the changes that took place.
How can I find out where my package is?
Alltracking will make sure the customer knows where the package is, when to estimate its arrival and what the current status of the products is.
The package information that you require is safely stored with us – the online cooperation between Hermes Germany and Alltracking website allows our system yo show the customers all the laest updates and changes of status.
The information is usually being refreshed and added every 24 hours.
Alltracking gives you a wide sourse of information if you introduce the tracking code into the panel and submit it.
Our online service only requires your Hermes number that you should have after the payment was finilized.
Alltracking is a secured highly professional method of finding the detailed information that you cannot get an access to without a special service.
This tracking packages and shipments website grants the customer the possibility to witness the changes at every step of the way, estimating the delivery at the right time.
What do I need to do to find the parcel on Alltracking website?
Alltracking is the website to rely on to receive the latest package updates within a couple of second.
All the steps you need to perform on our website are simple:
- enter the postal identifier in the field with the icon,
- click on the Track the package button,
- find out where your package is and its current status.
The information we provide will include the hub where the package is, the time and date – and most importantly the destination and approximate time it will get there.
What is a tracking number – Hermes Germany?
What can you identify a tracking number as?
A tracking number is a specific number assigned to each parcel just before being shipped. This number works as a unique ID code and allows people to follow and track their package till it reaches its destination.
Every parcel that ever leaves Germany to travel to another country or even part of the world is being assigned a tracking number.
With this unique combination of letters and digits you can easily find out where the parcel is while in different hubs in various cities and when it will depart to reach the destination.
Giving each parcel its separate number helps to identify it in the best way possible.
Hermes Germany tracking numbers are meant to help you follow the order through from the departure point to the destination point without any second-guessing and doubts.
You enter the Track and Trace section, introduce the special combination you have and have the information displayed to you. This is what e post global system helps customers do.
Hermes Germany Number Formats
The tracking number format is typical for the global e system which only allows the customer to introduce numbers and letters written on the receipt and given in the confirmation letter.
The number consists of characters that are specific and unique.
In order to track your parcel online,the system will ask you to introduce the tracking number you were given upon the parcel registration.
This number is yours and does not coincide with any other tracking number out there.
Registered shipments are assigned a tracking number that can have up to 16 digits depending on the type of the package.
The tracking number Hermes consists of 16 digits. Like for example: 1234567891234567. The Hermes site also allows you to track your package with the receipt number composed of 8 digits.
It is also known to be a fact that a standard Hermes Germany package consists of 13 characters.
The tracking number is an important element in the delivery process. It can be used to track the parcel only in Germany. After exporting from Germany, the parcel is assigned an international track number which our website will show you.
What does Hermes Germany tracking number look like?
Most probably the package or shipment type is to be discussed between the customer and the postal company. Though there can be some exceptions, usually the tracking number by Hermes Germnay consists of 13 characters.
The tracking number reference of Hermes Germany consists of 13 digits, for example, 7602302148898.
The “Track and Trace” button on the upper panel is where you need to get when you want to find your package on our website.
Alltracking system is integrated with the global parcel tracking service that can track any goods you send via post from Germany with Hermes so when you enter the “Track and Trace” page we will ask you to introduce the unique combination of digits and letters that you have printed on your receipt or confirmation letter in your email.
Then enter the given code into the field and click Track button.
The next thing you know the information regarding your package or shipment will be displayed on your screen.
Whether you have any difficulties entering the code or other questions left, feel free to contact our Customer Service team for clarifications.
Hermes Germany has a very loyal policy when it comes to customers. But something is a “must have”.
Remember that the tracking number is the most important information you possess.
With the help of these numbers and letters defined in a unique combination you can find your parcel even if it is stuck in transit, delayed or damaged.
Hermes Germany has a transparent tracking service and the information present on the website is corrected before being completed.
Most websites will allow you to enter the given number into their Tracking System finder but in case the website does not provide this information directly, you can contact the Customer Support team and request additional details.
The package you request the information for will be checked by our Customer Support team who are constantly monitoring all the changes that parcels may see.
The status of the parcel depends on the state of the package at the very moment – so if no changes appear, this means the package is possibly delayed or lost.
If you have a feeling that may be your case,do not hesitate to contact the team for specifications.
Order tracking process is a significant part in the whole postal procedure.
Alltracking and our colleagues cooperate within the global e tracking system to offer you the tracking information you need to have.
The condition is the following – the tracking number is a must-have.
If you are wondering how to find the tracking number and have no cluewhere to search, read below.
Track and Trace system in Germany
Germany sends hundreds of packages to the rest of the world daily. The logistics company, as big and professional as Hermes is, requires dedicated and much responsibility. The service is being offered on the higest level.
The logostics industry is very well-developed. The system is electronic and perfectly processed and monitored by specialists in the domain
Alltracking always uses the information technology for our post and freight tracking systems. That is why the parcels that Hermes Germany tracks are easily monitored by us.
Track and Trace system in Germany is available for you to access 24 hours a day, 7 days a week and Alltracking generously provides the accumulated data from their server database for your convenience.
This allows you to witness the progress of any time of order to delivery end.
It can definitely happen so that you cannot track the package online. The system is still electronic, though contemporary and easy to navigate.
From a insignificant delay to the parcel being lost - we have to exclude each variant step by step.
There can be numerous reasons for non-trackage of the parcel you need information for.
But before any panic starts, customers are adviced to consider it being stuck in transit. This means that the status of the package has not moved in a long time and there is no news that the tracking website can share.
After any significant changes take place, the status of the parcel will be updated accordingly. But if you do not see it straight away, do not consider the package lost – it can just be temporarily delayed.
This is a rare case but we still have to mention the cases when the parcel did not get to the destination point.
It can happen that the parcel is lost on the way to the final destination. These cases are super-rare but people still need to be informed.
In case this happens think to contact the representatives of Hermes team for further assistance.
The investigation will need to take place and the company will take the responsibility offering you a solution. It is the duty of Hermes to give you answers and inform you all the details.
The complaints, appraisals, suggestions, track number information requests and so on can be submitted.
No panic if the package is still missing – either it will be found or you will get a refund.
In both cases you have to wait first and then to follow the instructions given by the Customer Support team.
Do not hesitate to contact them. They have all the answers you need.
Usually the complaints the customers have fall into several categories.
1) Tracked packages that did not reach the destination
The situations may differ from one case to another. At times the fault delongs to the company. Sometimes the customer is to blame.
Obviously, if you printed the wrong address on the shipping label, didn't include a return address, or poorly packaged the item, German postal company cannot be held responsible for it.
Alltracking does not hold any responsibility either. WE just link you with the system that stores information regarding the package.
In most of the other cases, German postal company will investigate the case and refund you.
2) Damaged tracked parcels
If the item arrives damaged, the first thing you need to do is get in contact with the seller as soon as possible. (this is for those who purchased an item online that was later on sent with Hermes Germany).
The seller will discuss the issue with German postal company. In this case the seller is responsible for the condition of items when you receiev them.
If the item is damaged you can enclose pictures, put it all in writing, ideally in an email that you need to send to the seller. The seller then will investigare what happened and offer you a pratical solution.
3) Confiscated tracked items
Hermes Germany delivery may still be delayed for reasons beyond its control.
For example: if the package is about to get to Germany from overseas, the customs are usually strict and check the parcels for unwanted prohibited goods.
There are some restrictions that the customer has to know of. If the package contains the products that cannot enter the destination country – the access will be denied.
Particular products or group of goods can be denied an access - explosives, counterfeit goods, valuable antiques, things of an immoral nature, etc.
Ground information about Hermes Germany
Hermes is Germany's largest national network of pick-up points in Europe for shipments of colis privé. In Germany, about one in three parcels is handled by Hermes, which is one of the leaders in private home delivery.
The company has set up a local service via relay points that allows wide time slots for parcel collection in addition to the recipient's home or place of work.
Hermes works in partnership with more than 35,000 E-merchants, and is a major player in the distribution of E-commerce parcels in Europe.
This organization allows customers to benefit from proximity and extended time slots to pick up or drop off a package.
Hermes also delivers at home and at the workplace, in order to offer a delivery service adapted to the customer.
The delivery time will depend on the option chosen but also on the type of shipment, if it is a national or international shipment.
There are two delivery services:
- standard / economical
- express / premium (delivery time defined)
Branches and locations
The company has over 15,500 employees worldwide.
Infrastructure:
- 13 logistics centers,
- 30 warehouses,
- more than 400 local branches,
- over 16,000 ParcelShop locations throughout Germany.
Parcel pickup points work at a convenient time for citizens and are located near residential buildings, shops, stops, so that it is easy and convenient for recipients to pick up an order at any time.
The history of Hermes Germany
Hermes is a German logistics company founded in 1972 in West Germany.
Today, Hermes provides market-leading logistics and merchant services and partners with a growing number of international e-commerce logistics providers. Hermes is best known for its delivery services, which made the brand what it is today.
Hermes is a household brand that has been providing delivery services for over 40 years.;
On March 11, 2022 Hermes Group announced that the company is changing its name to Evri.
Along with the rebranding of the name, the company is also changing the logo. The rebranding of the company is designed to improve the reputation of its employees and customers.
Interesting facts about Hermes Germany
- In 2019, Hermes employed around 15,500 employees with a turnover of €3.5 billion. On average, more than 817 million shipments are made in Europe per year.
- Hermes (Germany) occupies one third of the B2C services market. More than 99 percent of shipments arrive on time, this is achieved through customer focus and additional services - a three-hour delivery interval, notification of arrival in ParcelShop, weekend delivery and so on.
Hermes Germany Customer Service:
Phone: country code + 03308085456, 01806-311211
Email:[email protected], [email protected]
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Official website
https://www.myhermes.de/ -
Provider’s phone number
+49 1806-311211 -
File a claim or find a package
Email: [email protected]
