Hellenic Post S.A. (ELTA)
Greece
Hellenic Post (ELTA) is a group of companies providing modern high-quality postal services at affordable prices in Greece.
Hellenic Post of Greece is the national postal operator which serves the population of the country, providing multidirectional services.
The service of the company is distributed between individuals and to business clients.
Hellenic Post provides all the necessary services:
-processing, and forwarding of letters and parcels;
-financial services;
-retail trade in post offices;
-online store;
-issue and sale of stamps;
-postage tracking.
Hellenic Post tracking packages and shipments
Greek postal services are of European standard, offering customers security and effective results in delivery and logistics.
Hellenic Post is a reliable enterprise with years of experience in this domain. As the company operates nationally, there is no choice but to be the best in what they do.
Tracking Hellenic Post packages and shipments is simple and it economizes a great amount of time for the customers.
With the helping hand from the tracking websites like Alltracking the task of finding and monitoring your shipments and packages is always easy.
Alltracking is entitled to provide information regarding your delivery by taking the easiest steps - visiting our website, introducing the tracking number, and connecting to the world's database.
With Alltracking.com the service is less complicated because no need to log in or enter any personal information about your package as the platform has a built-in automatic recognition system that determines which courier your tracking number belongs to.
The information you want to receive then will be automatically displayed on your screen.
You will get the location and the status of your parcel immediately not needing to take any difficult steps.
What do I need to enter to track the parcel?
Tracking a parcel is effortless. It requires just a tracking number and nothing else.
For those who are clueless about what a tracking number is – a tracking number is a combination of letters and numbers assigned by the logistics company so that the package is easily tracked no matter where it could be.
Alltracking.com operates based on the information you are given upon parcel registration. This information is useful for our system as due to the unique combination of letters and digits we can easily get back to you with everything we know.
Alltracking is a reliable online platform for the parcel tracing process, as we can track packages and shipments from all countries of the world. Being a part of the global e-tracking system allows us to do that.
If you have a tracking number and request to receive information using the tracker field, you will have direct access to its location and status.
This Hellenic Post's tracking number can be found either on your receipt or in your mailbox among confirmation letters.
Unfortunately, the system only recognizes the special combination of letters and digits the parcel was given so in case you have no tracking number the website won’t be of much help.
Recollecting the payment method is important. If you paid with cash or credit card – you must have it saved.
What is the tracking number? The unique code you own from the payment procedure onwards. It is needed for the ground understanding of where the packaging or shipment is at present.
There can be a few options: the parcel can be: either in transit, delayed, or stuck in customs.
This information usually helps the customers to understand when to expect the package and what barriers it may have on the way to the destination.
Can Greek postal company track numbers be found in the global tracking system?
Of course, the Hellenic Post tracking number can be tracked and traced from any corner of the world. Any tracking company that has access to global e-tracking information can see what status any parcel has and what location it is at. But a tracking number is a "must have" here.
If you find yourself on the Alltracking website and you need to understand how to track a parcel, this is what you have to consider doing the following once you land on the main page:
- Get your tracking number ready
- See the upper panel for Track and Trace button that will lead you to the page with the tracker panel.
- Click on the tracker panel to introduce the tracking number.
Alltracking has all the onscreen instructions available to you so that you follow the procedure correctly. You can track as many parcels as you need to with the help of our well-manageable global tracking integrated system.
The tracking number is all you need to have the information to become available to you.
As Hellenic Post is a part of the global tracking union, the system allows us to monitor the parcel status changes that happen immediately. If the changes are not shown, the parcel is stuck and the information will not be updated until it moves to another hub.
How can I find out where my package is?
Alltracking has a way of getting customers to return due to the website’s functionality and simplicity in everything.
We want our customers to feel confident in everything they do, therefore they must understand all the steps they need to take.
But we have to let everyone know that this website only gives you maximum information when you have a tracking code.
Once you introduce the tracking code – a one-of-a-kind combination of digits and letters - the status and the current location of the package will be displayed. Type the tracking code into the panel and submit it.
We only ask for your tracking number to complete the parcel search task. You have it as soon as your payment is finalized.
Alltracking only shows the confirmed information to you.
When the package is in the middle of the road, traveling from point A to point B, you are most likely to see the latest hub it reached.
In case you do not have the company's tracking number, the system will not be able to assist you. The system recognizes only the unique combinations the parcels are attributed to.
Alltracking is helpful in many ways as it grants the customers the possibility to witness the changes at every step of the way, estimating the delivery at the right time.
What do I need to do to find the parcel on the Alltracking website?
The website gives you a clear understanding of what and when to expect. Alltracking supports your willingness to know details and will look them up for you.
Our online platform will give you a chance to find out the location and the current status of your package if it is to travel outside the country.
When you request to send or accept a parcel from another country you will most definitely want to know it is on the way to its destination.
All the steps you need to perform on the Alltracking website to know all the package details are simple:
- enter the postal identifier in the field with the icon,
- click on the Track the Package button,
- find out where your package is and its current status.
The information we provide will include the hub where the package is, the time and date – and most importantly the destination and approximate time it will get there.
What is a tracking number – Hellenic Post?
Just like any other tracking website or even the official website of Hellenic Post, the information you request from the server can only be accessed with the help of your own personal tracking number.
Alltracking allows you to get unlimited attempts to reach the information on your parcel using just the tracking number and nothing else.
*A tracking number is a specific number assigned to each parcel just before being shipped. This number works as a unique ID code and allows people to follow and track their package till it reaches its destination.
The tracking number consists of letters and digits that are specially created in the tracking system for each item that departs from one place to another. With this electronically created combination, you can check what hub the parcel is at, find out the city where it is, and estimate the time it reaches the destination at.
Applying a separate number to each parcel helps to identify it in the best way possible. The Hellenic Post's tracking numbers are meant to follow the parcel until it is where it needs to go.
All you have to do is enter the “Track and Trace” department on the panel at the very top and click the “Track” button.
Wait until the information becomes available to you and read it through. This is what e post-global system helps customers do.
Should anyone have any additional questions or unclarities, use the Customer Service team's assistance for further communication.
Greek Postal Number Formats
The tracking numbers in Greece for international deliveries are similar to the tracking numbers you may have come across before.
The key element is the fact that they are universally trackable but each one of them is unique.
Any tracking number consists of letters and numbers that are combined in their special way.
Usually, Hellenic Post will give the customers a tracking number that is 13 digits long.
What does the Hellenic Post tracking number look like?
Greece post tracking numbers have 13 characters in total - see it starting with 2 letters followed by 9 numbers followed by GR (Greece country code).
Examples: EE123456789GR, LE123456788GR, RR123455478GR
The express mail service (EMS) always starts with the letter E. Example: EE123456764GR.
The tracking number also can be just numbers (12 digits) those tracking numbers are just for domestic parcels and it's not for international parcels.
Greek Post (ELTA) tracking numbers can be summarized as follows:
(# = Letter / * = number / 2 letters that stand for country code - Greece)
A# *** *** *** GR
B# *** *** *** GR
C# *** *** *** GR
E# *** *** *** GR
I# *** *** *** GR
L# *** *** *** GR
N# *** *** *** GR
O# *** *** *** GR
P# *** *** *** GR
Q# *** *** *** GR
R# *** *** *** GR
S# *** *** *** GR
U# *** *** *** GR
V# *** *** *** GR
W# *** *** *** GR
Z# *** *** *** GR
*A tracking number is a specific number assigned to each parcel just before being shipped. This number works as a unique ID code and allows people to follow and track their package till it reaches its final destination. A customer needs a tracking number to make sure the parcel gets exactly where it needs to and arrives on time.
Alltracking is the website that customers like to visit over and over again. The major bonus is its functionality. The website is created for absolutely anyone. Whether you have the experience or not, you surely will understand what to do.
The most important possession of yours is the tracking number that you will need at all times while you visit the Alltracking website.
The block you will need is “Track and Trace”. Click on it right on the upper panel and track your parcel using just a tracking code. Alltracking system is integrated with the global parcel tracking service that can track any goods you send via post from Greece with Hellenic Post.
The unique combination of letters and digits is needed to give the customers all the existing parcel-related information collected from various sources.
So when you enter the “Track and Trace” page and introduce the tracking number that you have printed on your receipt or confirmation letter in your email – the next step is to click the Track button and collect the given info.
This displayed information will tell you where exactly the parcel is and the current status of the shipment.
Whether you have any difficulties entering the code or other questions left, feel free to contact our Customer Service team for clarifications.
If you consider your parcel lost or stolen on the way, address your concerns in written form or by dialing the number of the Customer Service team representatives.
The package or shipment Hellenic Post has assigned the tracking number for can be found in the system 24/7.
The tracking number is the combination of letters and numbers that will help you to clarify the status and the location of your parcel.
Alltracking makes each customer a priority. We want you to find what you want in the system therefore we will try to be as accurate with information provided to you as we possibly can.
Everyone who enters Alltracking.com will be asked to introduce numbers and digits known as tracking numbers to have the basic parcel information available for their convenience.
Hellenic Post is a fast reliable post service that operates within the global e-tracking unit.
Because Hellenic Post works with customers and parcels daily, the Customer Service team has to update information as soon as the package or shipment reaches any hub or changes the status.
In case the website keeps the information without any updates you have a full right to ask for additional details. Do this via email enclosing the tracking number you have so the status of the package can be checked.
The package you request the information for will be checked by our Customer Service team who are constantly monitoring all the changes that parcels may come across.
In case you want any additional information or you have a gap you want to fill in with information, contact the Customer Service team.
Order tracking is a standard procedure in Hellenic Post’s daily activity. The company has a professional staff, who monitor and passes on the most recent news/changes that package or shipments face.
Track and Trace System in Greece
The national postal service provider Hellenic Post delivers express and EMS mail and parcels across Greece and internationally.
What is Track and Trace system in Greece famous for?
First of all, the Track and Trace system is convenient for everyone. No matter where you are located and what time of the day it is, the system is available 24/7.
The Track and Trace procedure is free of change for our customers.
Track and Trace is an important tool in the work of our website. Without it, the system would not be complete.
The system allows the package or shipment to be tracked for status and location identification.
If you have quick access to the local branch or the closest office, you will be offered the information there if you ask the employees to tell you the updates.
Usually, users can track their parcels or correspondence in detail once they visit the office.
But if you want to use the online system, you can easily find all the data you need on the Alltracking website having just a tracking code.
Sometimes it may happen that the information is missing even though you introduced all the details that were needed.
In such case do not hesitate to contact the company you have booked the shipping with. It doesn’t have to mean that there is anything wrong with the parcel. It may just be stuck somewhere for days. In situations like this, the information will be updated as soon as the parcel leaves the place for further traveling experience.
Lost access
If you lost access to your number or have forgotten where it is – try recovering back the email or if you cannot do so, contact the courier company explaining the situation.
No updates
When you keep entering the website and see no updates on the screen, do not start to panic or make conclusions based on what you see. The parcel may be stuck in transit, for that reason there will not be shown any updates until the parcel moves from the hub to the next destination.
There can be several causes why this could be possible:
Lost parcel
These cases are rare. But the parcel may be lost on the way to its final destination. If or when this happens get in touch with Hellenic Post immediately.
The Hellenic Post Customer Service team is responsible for the answers that you are seeking.
In 100% of the cases, the investigation will need to take place and the company will take the responsibility of offering you a solution.
At this point, all you need to do is be patient and let the professional solve it for you.
Do not paniс if you have not received an answer straight away. It usually takes up to 48 hours to get a response from the Customer Service team if the matter is urgent.
The complaints, appraisals, suggestions, track number information requests, and so on can be submitted.
If you happen to be nearby any of the Hellenic Post offices, you can expect to be offered information there.
Delay due to customs
If your package is held at customs, you have to get in contact with the courier service company that was originally in charge of your shipment.
Normally, they should be able to assist you with the customs clearing process, or even, just identifying the problem which is also an important step.
Before you get in touch with the representatives, make sure you have the tracking number to offer for the Hellenic Post team to check its status.
Usually, the complaints the customers have fall into several categories.
Tracked shipments delays
Even though there is a way to track your parcel, people find a way to complain. When delays occur the Customer Service team gets most questions.
International shipping – If a package is coming from overseas (other countries), it is safe to assume that delivery may take longer than usual.
Weather conditions or traffic – It is not so rare that during busy periods, such as holidays, or heavy snow, the parcel would take longer to arrive at its destination.
In case you didn’t find the information satisfactory and you want to get into more details about the parcel – you can contact the Customer Service representatives to offer you the additional information that could be useful and calm you down.
Returned tracked items
You can complain about any tracked item and if it is the post service fault, they will be held responsible.
For instance, at Hellenic Post, when delivery of an article cannot be completed, the item is either returned to the sender or returned to the Mail Redistribution Centre.
If you found it wrong, check with the representatives of the company what happened and why It is clear that if you printed the wrong address on the shipping label, didn't include a return address, or poorly packaged the item, Hellenic Post cannot be held responsible for it. In most of the other cases, Hellenic Post will investigate the case and refund you.
Damaged tracked parcels
Customers get extremely emotional about damaged items. And it is justified. But if this happened to you, you need to get in contact with the seller as soon as possible. ( this is for those who purchased an item online that was later on sent with Hellenic Post).
The seller will discuss the issue with the original sender – which in this case is Hellenic Post.
In this case, the seller is responsible for the condition of the items when you receive them. If the item is damaged you can enclose pictures, and put it all in writing, ideally in an email that you need to send to the seller. The seller then will investigate what happened with Hellenic Post and either refund you or give you a substitute product.
Prohibited goods
Sometimes the customs have all the rights to confiscated the prohibited goods when they reach the country.
It is only your responsibility to make sure the package or shipment consists of the items that can enter the country of destination.
In case this happens, contact the Customer Service team for clarifications and they can advise you what to do.
An important notification, Hellenic Post service company does not solve this issue for you. But it can give you ideas and offer possible solutions.
Ground information about Hellenic Post
Greece Post (ELTA) is the main postal services company in Greece and it is a group of companies providing high-quality modern postal services.
The company was founded in 1828 and is headquartered in Athens, Greece.
It has been operating since 1996 as an anonymous company and 90% of the company is owned by the Greek government and 10% is owned by Eurobank Ergasias, in 2020 the company was recapitalized and now the Greek State owns 100% of the company.
Branches and locations
The company is present in 220 countries of the world. Most branches are located in Athens. Locations of Hellenic Post offices are usually in central areas.
The history of Hellenic Post
Hellenic Post (ELTA) is a strong group of companies, providing Greek citizens with modern high-quality postal services at affordable prices.
It was founded in 1828, almost simultaneously with the foundation of the Greek State, through a presidential decree issued by Ioannis Kapodistrias.
In 1869 the Greek postal boarded the train while in 1874 was a member of the postal administrations that established the Universal Postal Union in Bern.
The 1892 telephony services were added to the responsibilities of the post and it significantly changed the whole perception of the Hellenic Post.
In 2006 the Post began offering Banking services which are provided by a partnership with Hellenic Postbank.
Interesting historical facts
- In 1834 Hellenic Post had an agreement with French banker Feraldi to ensure mail service to and from the islands, and in 1836 placed the first wagons for transporting mail between Piracus and Anthens.
- In 1860 the Law on stamps came into force and the first stamp was printed in Paris Mint first Greek, symbolically the head of Hermes.
Hellenic Post Customer Service:
Telephone number : (+30) 800-1182000 (from landline), (+30) 212-0000-800 (from cell phone)
Email: [email protected].
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Official website
http://www.elta.gr/ -
Provider’s phone number
(+30) 800-1182000 (from landline), (+30) 212-0000-800 (from cell phone) -
File a claim or find a package
Email: [email protected]
The claims or any questions can be sent to the email, indicated on the website.
