HCT Logistics
HCT Logistics is one of the best local and international courier service provider for many customers all around the world. The company is based in Taiwan.
The company offers low prices and significant discounts policy to their loyal customers.
HCT Logistics packages and shipments
HCT Logistics is a reliable logistics company, originally in Taiwan, but operating in many other Asian regions as well.
HCT Logistics has a stable trustworthy Tracking System for its express deliveries, which is available 24/7 with regular updates that the customers can rely on and consider a reliable source of information.
Alltracking made sure all the packages and shipments marked HCT Logistics could be detected no matter where they were.
You can easily track any postal shipment with the Alltracking website which guarantees you straightforward information about your package.
HCT Logistics is a company with a logistics target that delivers parcels of any kind to any part of the world.
When the company takes care of customers’ parcels and sends them overseas, the tracking number is always assigned for everyone’s convenience.
Our website surely will offer you transparent information related to shipments and packages when you enter a tracking number on our online platform.
Alltracking.com will do the job of providing the information regarding your delivery by visiting our website, introducing the tracking number and connecting to the global tracking database.
With Alltracking.com the service is less complicated because no need to log in or enter any personal information about your package as the platform has a built-in automatic recognition system that determines which courier your tracking number belongs to.
The information you want to receive then will be automatically displayed on your screen
You will get the location and the status of your parcel immediately not needing to take any difficult steps.
What do I need to enter to track the parcel?
When you are 100% sure you want to track packages and shipments you enter our website and follow the steps indicated there.
HCT Logistics offers tracking updates through the postal server that can be accessed by customers from any corner of the world.
Alltracking is the website that can guarantee you the status and location of the package or shipment that you are expecting to get delivered.
All the information you need to give us is the number that is requested in the tracker field, and you will receive detailed information about the parcel and its current status.
Just like it was mentioned above, the tracking code is everything you need at this point.
For those customers who do not know where to find the company’s tracking number, try to remember the method of payment you performed.
If you paid with cash or credit card – you should have a receipt with the tracking number on it.
The confirmation number can also be found in your email if you choose an online payment method.
The tracking number will give you an understanding of where the packaging is at this very moment.
For example: the parcel can be: either in transit, delayed or stuck in customs. This information usually helps the customers understand when to expect the package and what barriers it may have on the way to the destination.
Can HTC Logistics tracking numbers be found in the global tracking system?
HTC Logistics is responsible for certain types of logistics services. The tracking numbers that companies assign to parcels that travel abroad can be identified on any tracker website that has access to the universal tracking database.
You can track HTC Logistics globally via our Alltracking online platform where you will be able to track as many parcels as you expect, you will find your tracking numbers on items you have purchased online that use a courier.
As HTC Logistics is one of the most requested logistics companies in the region, also being part of the global tracking union, the system allows us to monitor the parcel status changes that happen immediately.
How can I find out where my package is?
To Track and Trace packages and shipments from Taiwan any customer has to have a tracking number that will be useful at all stages of the tracking process.
No matter where you are at and what time of the day it is Alltracking will allow you to introduce the tracking code to find the information that you need to know.
Our tracking platform made it seem effortless for anyone to track packages and shipments on its website with the help of just a combination of characters that you are given upon purchase.
Alltracking gives you a wide source of information if you introduce the tracking code into the panel and submit it.
Our online service only requires your tracking number which you should have after the payment was finalized.
Alltracking is a secured highly professional method of finding detailed information that you cannot get access to without a special service.
This tracking packages and shipments website grants the customer the possibility to witness the changes at every step of the way, estimating the delivery at the right time.
What do I need to do to find the parcel on Alltracking website?
Alltracking will make sure your parcel is found in the system no matter when you try to get hold of it.
Alltracking website is a respectable online platform for customers who are dealing with parcels and packages as well as goods deliveries from all around the world.
The basic knowledge of how we operate will help you to get the updates you need.
All the steps you need to perform on our website are simple:
- Enter the postal identifier in the field with the icon,
- Click on the Track the Package button,
- Find out where your package is and its current status.
The information we provide will include the hub where the package is, the time and date – and most importantly the destination and approximate time it will get there.
What is a tracking number – HTC Logistics?
HTC Logistics company offers tracking numbers that are similar to any other tracking numbers in the world consisting of numbers only.
You can track any HTC Logistics’s package or shipment on Alltracking.com only having a track number.
This is not all – you can track as many packages on our website on the same day as you wish. Neither Alltracking nor HTC Logistics will limit you.
*A tracking number is a specific number assigned to each parcel just before it is shipped. This number works as a unique ID code and allows people to follow and track their package till it reaches its destination.
With this unique combination of characters, you can easily find out where the parcel is while in different hubs in various cities and when it will depart to reach the destination.
Giving each parcel its separate number helps to identify it in the best way possible.
The company’s tracking numbers are meant to help you follow the order through from the departure point to the destination point without any second-guessing and doubts.
You enter the Track and Trace section, introduce the special combination you have, and have the information displayed to you.
HTC Logistics Tracking Number Formats
HTC Logistics offers tracking numbers that consist of numbers or numbers and letters combined.
Every combination on the receipt and the parcel assigned by HTC Logistics is special and unique.
If you want to track your parcel online, the system will ask you to introduce the tracking number you were given upon the parcel registration.
This tracking code is yours and does not coincide with any other tracking number out there.
What does HTC Logistics tracking number look like?
The tracking number reference the company offers is:
HTC678488888439 or 111193857575767
* A tracking number is a specific number assigned to each parcel just before it is shipped. This number works as a unique ID code and allows people to follow and track their package all the way.
Alltracking helps customers’ Track and Trace their packages and shipments from any part of the world.
When you enter the combination of numbers you are most likely to find the updates immediately.
Our online system offers them every 24 hours with tiny exceptions when the parcel has not reached the hub yet.
But let us tell you that no matter if it is your first ever package to track or the fifth, it is equally easy to do it.
Do not panic if you have not done it previously. Alltracking made is so simple for anyone involved in the tracking process.
If you enter the main page of the Alltracking website you will see the upper panel with a few buttons to click on.
The “Track and Trace” button on the upper panel is where you need to get when you want to find your package on our website.
Alltracking system is integrated with the global parcel tracking service that can track any goods you send with the express delivery from Taiwan so when you enter the “Track and Trace” page we will ask you to introduce the unique combination of characters that you have printed on your receipt or confirmation letter in your email.
Then enter the given code into the field and click the Track button.
The information on your package or shipment will be displayed on your screen.
Whether you have any difficulties entering the code or other questions, feel free to contact our Customer Service team for clarifications.
HTC Logistics has a standard way of offering customers information updates.
You are being given a tracking code which you can use on the company’s website or this website here.
The only difference is that the website’s “check your parcel status” procedure is far more complicated.
It is not difficult to Track and Trace your package with the help of the Alltracking e-tracking system.
You are one step away from the information on the status and location of your parcel. But you need a tracking number for it. Find it on your paper receipt or in your email confirmation.
The most important combination of characters you possess is everything you need to have to know where your parcel is.
HTC Logistics has a transparent tracking service and the information present on the website is corrected before being completed.
Most websites will allow you to enter the given number into their Tracking System finder but in case the website does not provide this information directly, you can contact the Customer Service team and request additional details.
The package you request the information for will be checked by our Customer Service team who are constantly monitoring all the changes that happen.
The Local or International Tracking department deals with lost/delayed or damaged packages.
If you have a feeling that may be your case, do not hesitate to contact the team for specifications.
If you are wondering how to find the tracking number and have no clue where to search, read below.
The website is easy to understand and follow.
Track and Trace System in Taiwan
Packages sent and delivered by HTC Logistics are usually monitored within the system. They can be analyzed by the company itself or by enterprises like Alltracking.
HTC Logistics uses specific tracking technologies to give the customers access to the data that is associated with the packages and shipments that customers have unique tracking codes for.
All the parcels that HTC Logistics assigns tracking numbers to can be tracked anywhere in the world.
HTC Logistics is a great logistics partner for any tracking website because it is:
-A part of a reliable online global tracking system that is available 24/7
-Has integrated electronic invoices and statements
-Offers access to comprehensive reports as required by tracking websites to offer customers appropriate information.
HTC Logistics’s Track and Trace System is available for you to access 24 hours a day, 7 days a week and Alltracking generously provides the accumulated data from the HTC Logistics’s database for your convenience.
This allows you to monitor the progress of any time of order to delivery end.
Do not hesitate to take advantage of the capabilities the system offers.
It can happen that the data is missing from the system. The customers usually see it as a bad sign.
If you cannot explain the absence of information – think of it as a delay that will eventually be successful and the status will be shown after the package reaches a certain location.
Most of the time customers panic when the information is not being updated but we have to admit there can be a rather convincing reason.
There can be numerous explanations for the non-trackage of the parcel you need information for.
But before any panic starts, customers are advised to consider it being stuck in transit.
This means that the status of the package has not moved in a long time and there is no news that the tracking website can share.
After any significant changes take place, the status of the parcel will be updated accordingly. But if you do not see it straight away, do not consider the package lost – it can just be temporarily delayed.
Though many may consider that HTC Logistics may have thousands of packages daily and it is hard to take care of all of them, it is not true. The company is experienced and does the job well.
HTC Logistics takes very good care of the parcels as the trust rating is too high to let anyone down. Even though most cases are successful, this cannot be 100% of the cases.
HTC Logistics’s employees are usually very attentive and caring when it comes to all the actions that need to be done, going the extra mile for the customers to be satisfied but 100% of cases simply cannot always be successful.
The parcel may be lost on the way to the final destination. These cases are rare but they do exist.
In case this happens please contact the HTC Logistics’s Customer Service team for further assistance.
The investigation will need to take place and the company will take the responsibility of offering you a solution.
Please note that you will be asked to offer information that will help to investigate the case.
It usually takes up to 48 hours to get a response from the Customer Service team. The complaints, appraisals, suggestions, and tracking number information requests can all be submitted.
But the lost parcel possiblity is not the only option. The parcel can also be stuck in transit, the goods can be stuck at customs, and delayed for any reason at all.
Customer Service team will be able to provide you all the answers you need. Keep an eye on their reply.
HTC Logistics seems to have one of the best Customer Service teams that is capable of dealing with any types of requests and issues.
Whether you want to complain or have any suggestions, you are free to contact the Customer Service team at HTC Logistics.
Usually, customers have the following claims that the Customer Service team deals with:
1) Tracked packages that did not reach the destination
At HTC Logistics, when delivery of an article cannot be completed, the item is either returned to the sender or returned to the Parcel Redistribution Centre.
If you printed the wrong address on the shipping label, didn't include a return address, or poorly packaged the item, HTC Logistics cannot be held responsible for it.
In most of the other cases, the delivery company will investigate the case and refund you.
2) Damaged tracked parcels
If the item arrives damaged, the first thing you need to do is get in contact with the seller as soon as possible. (This is for those who purchased an item online that was later sent with HTC Logistics).
The seller will discuss the issue with the respective post company. In this case, the seller is responsible for the condition of the items when you receive them.
If the item is damaged you can enclose pictures, and put it all in writing, ideally in an email that you need to send to the seller. The seller then will investigate what happened with HTC Logistics and either refund you or give you a substitute product.
In case you want to file a claim, please use this link on the official website. Fill in the form and wait for the reply. https://www.hct.com.tw/Allocation/allocation_serviceLine.aspx
Ground information about HTC Logistics
Hsinchu Logistics (or HTC Logistics) is a leading brand in Taiwan's logistics industry. It has entered into the era of global channel logistics in cooperation with Sagawa Group, providing one-stop logistics and distribution services.
The company provides multiple transportation modes such as international shipping, air transportation, customs clearance, special vehicle distribution, and home delivery to reduce costs and improve efficiency for enterprises.
HTC Logistics has been active for 80 years and has continuously made innovations and breakthroughs, transforming from a traditional transportation company into a modern service industry, providing comprehensive logistics services that integrate logistics, business flow, financial flow, and information flow.
The company’s main services are:
-E-commerce home delivery
-Customs declaration trailer
-Distribution and purchasing
-Supply chain solutions
-IT innovation services
-Pharmaceutical Logistics PIC/S GDP
-Warehousing and processing
-Low temperature delivery
-Cross-border logistics
-Pallet transportation
In recent years, in response to the demand for e-commerce home delivery, the company have invested in small goods distribution, motorcycle delivery, and refrigerated and refrigerated full-temperature trucks.
HCT passed the TFDA drug PIC/S GMP evaluation and was awarded the title of Outstanding Pharmaceutical GDP Manufacturer, achieving ""one-stop all-round service from drug warehousing, processing to distribution"", opening a new milestone in HCT's pharmaceutical logistics blueprint.
Branches and locations
The company has more than 55 branches around the world. Most of them are located in Taiwan.
The history of HTC Logistics
HTC Logistics was established in 1938 and has become one of the oldest and most trusted logistics companies in the industry. For more than 70 years the company has been actively developing their professional skills, offering customers more and more services to choose from.
Since 1990 HCT creates competitiveness and leading technology applications for customers with differentiated innovative services, and provides integrated logistics services and supply chain solutions that meet customer needs.
The successful enterprise model became a book case of (Taiwan Version of Blue Ocean Strategy) in 2004; in 2007, the University of Hong Kong compiled it as an academic research case of Asian Enterprise Cases ACRC (Asia Case Research Center); in 2009, it was awarded the project catalog of the National Science Council and authorized ""Taiwan Management Case Clearing Center"" (TMCC) was published; and in 2009, it was recognized as an excellent brand in the commercial service industry by the Ministry of Economic Affairs.
In August 2011, the original company name Hsinchu Freight Co., Ltd. was changed to ""Hsinchu Logistics Co., Ltd.""
In 2014 HCT has officially become the Taiwanese logistics partner of Cainiao Logistics, a subsidiary of Alibaba Group, since April 2016.
In 2016, the innovative automatic identification system, automatic small object sorting machine and facial recognition system were introduced to improve platform operation efficiency, internalize the organization and enhance core competitiveness, thereby increasing differentiation among peers.
Interesting facts about HTC Logistics
- In 2017, the turnover has reached NT$15 billion, and the amount of payment collection has reached NT$21 billion, making it a leading brand in Taiwan's logistics service industry.
- HCT promoted BPR (Business Process Reengineering) in 2000 and invested NT$4 billion in Taiwan over five years to transform enterprise processes.
- With a fleet of 3,500 vehicles, HCT delivers an average of 450,000 items and approximately 300,000 customers per day to provide logistics needs for 70,000 customers.
- The HCT cross-border warehouse in Taoyuan City has also become a partner of Tmall International Overseas.
HTC Logistics Customer Service:
Telephone: Service hotline: 412-8866 (please add 02 to your mobile number), +886-2-8521-1173
Email: You can contact the company through the form: https://www.hct.com.tw/Allocation/allocation_serviceLine.aspx
Official website
https://www.hct.com.tw/Provider’s phone number
+886-2-8521-1173File a claim or find a package
Website: https://www.hct.com.tw/Allocation/allocation_serviceLine.aspx