Deutsche Post AG
Germany
Deutsche Post AG (operating as Deutsche Post DHL Group) is Europe's largest postal service, the company is also one of the world's leading providers of express delivery, freight transport, supply chain management, and e-commerce solutions.
Deutsche Post trades under two brand names, Deutsche Post and DHL.
Deutsche Post AG tracking packages and shipments
Deutsche Post AG sends and delivers hundreds of packages and parcels daily. As a part of the DHL group Deutsche Post works without flaws. The principles of the process are clear and the package tracking process is activated non-stop.
Deutsche Post AG always attributes a tracking number to its parcels so that the company and the customer – on both sides – could track the package by its number and know where exactly it is and when it is estimated to be delivered.
The tracking number is helpful in the detection of parcels that leave the country and take longer than expected. And even in the case when everything goes smoothly it is still convenient to be able to track a package down when you want to know where it is.
The easiest way to do it is to get on the Alltracking website which was specially created for customers to track and trace their goods.
Alltracking is rather simple when you enter it for the first time. It will provide all the existing information regarding the upcoming delivery which is kept in the global database easily accessed by companies like ours.
With Alltracking.com the service is less complicated because there is no need to log in or enter any personal information about your package as the platform has a built-in automatic recognition system that determines which courier your tracking number belongs to.
The information you want to receive then will be automatically displayed on your screen.
You will get the location and the status of your parcel immediately not needing to take any difficult steps.
What do I need to enter to track the parcel?
To track any parcel by Deutsche Post AG you have to have a tracking number and be excited to follow all the instructions on Alltracking website.
Our website is easily navigated and anyone can easily access the requested information just by browsing and clicking.
Alltracking is available to you at all times, from any part of the world you can log on and see what you have to know about your package or shipment.
You can even track 50 parcels from the same delivery company – we won’t limit you.
If you introduce Deutsche Post's tracking number that is requested in the tracker field, you will receive detailed information about the parcel and its current status.
Keep doing it until you see changes – we try to update information on Alltracking daily.
If you find it difficult to understand where to look for a tracking number or what to do with it – when nothing works even after reading the website’s guide, address your questions to our Customer Service team.
For others:
For those customers who do not know where to find the Deutsche Post's tracking number, try to remember the method of payment you performed.
If you paid with cash or credit card – you should have a receipt with the tracking number on it. The confirmation number can also be found in your email if you chose an online payment method.
But if you introduced the tracking number and the information we have is either the same or absent at all – consider the following:
There can be multiple variations - the parcel can be: either in transit, delayed, or stuck in customs. This information usually helps the customers to understand when to expect the package and what barriers it may have on the way to the destination.
Can Deutsche Post AG track numbers be found in the global tracking system?
Deutsche Post AG’s tracking numbers can be recognized and processed on our website.
You can track Deutsche Post AG globally via our Alltracking global tracking system, follow the onscreen instructions and you will be able to track as many parcels as you expect, you will find your tracking numbers on items you have purchased online that use a courier.
As Deutsche Post AG is a part of the global tracking union, the system allows to monitor the parcel status changes that happen immediately.
How can I find out where my package is?
The Package information that you require is safely stored with us – the cooperation between Deutsche Post AG and the Alltracking website allows our system to show the customers all the latest updates and changes of status. The information is usually refreshed every 24 hours.
Alltracking gives you a wide source of information if you introduce the tracking code into the panel and submit it.
Our online service only requires your tracking number that you should have after the payment was finalized.
Alltracking is a secured highly professional method of finding detailed information that you cannot get access to without a special service.
This tracking packages and shipments website grants the customer the possibility to witness the changes at every step of the way, estimating the delivery at the right time.
What do I need to do to find the parcel on Alltracking website?
All the steps you need to perform on our website are simple:
- enter the postal identifier in the field with the icon,
- click on the Track the Package button,
- find out where your package is and its current status.
The information we provide will include the hub where the package is, the time and date – and most importantly the destination and approximate time it will get there.
What is a tracking number – Deutsche Post AG?
What is the Deutsche Post AG tracking number useful for?
*A tracking number is a specific number assigned to each parcel just before being shipped. This number works as a unique ID code and allows people to follow and track their package till it reaches its destination.
Every parcel that ever leaves Germany to travel to another country or even part of the world is assigned a tracking number. With this unique combination of letters and numbers, you can easily find out where the parcel is while in different hubs in various cities and when it will depart to reach the destination.
Giving each parcel its separate number helps to identify it in the best way possible. The company's tracking numbers are meant to help you follow the order through from the departure point to the destination point without any second-guessing and doubts.
You enter the Track and Trace section, introduce the special combination you have, and have the information displayed to you. This is what e post-global system helps customers do.
Deutsche Post AG Number Formats
The number consists of characters that are specific and unique. To track your parcel online, the system will ask you to introduce the tracking number you were given upon the parcel registration.
This number is yours and does not coincide with any other tracking number out there.
Registered shipments are assigned a 12-digit tracking number.
It can be used to track the parcel only in Germany. After exporting from Germany, the parcel is assigned an international tracking number which our website will show you.
What does Deutsche Post AG tracking number look like?
Examples of Deutsche Post shipments and packages can look like these 3 tracking numbers:
RX 78 865 543 DE for small packages weighing up to 2 kg;
CX 56 657 456 DE for parcels weighing 2 to 20;
EX 46 678 333 DE for parcels up to 31 kg.
The “Track and Trace” button on the upper panel is where you need to get when you want to find your package on our website.
Alltracking system is integrated with the global parcel tracking service that can track any goods you send via post from Germany with Deutsche Post AG so when you enter the “Track and Trace” page we will ask you to introduce the unique combination of digits and letters that you have printed on your receipt or confirmation letter in your email.
Then enter the given code into the field and click the Track button.
The next thing you know the information regarding your package or shipment will be displayed on your screen.
Whether you have any difficulties entering the code or other questions left, feel free to contact our Customer Service team for clarifications.
A tracking number is the most important information you possess.
With the help of these numbers and letters defined in a unique combination, you can find your parcel even if it is stuck in transit, delayed, or damaged.
Deutsche Post AG has a transparent tracking service and the information present on the website is corrected before being completed.
Most websites will allow you to enter the given number into their Tracking System finder but in case the website does not provide this information directly, you can contact the Customer Service team and request additional details.
The package you request the information for will be checked by our Customer Service team who are constantly monitoring all the changes that happen.
The status of the parcel depends on the state of the package at the very moment – so if no changes are showing up this can mean the package is possibly delayed or lost.
If you have a feeling that may be your case, do not hesitate to contact the team for specifications.
Alltracking and our colleagues from the logistics field work side-by-side to offer you the tracking information you need to have but only with the condition that you have a tracking number on you in the first place.
If you are wondering how to find the tracking number and have no clue where to search, read below.
Track and Trace System in Germany
Germany sends hundreds of packages to the rest of the world daily. A logistics company as big and professional as DHL requires dedication and much responsibility. The service is being offered on the highest level.
The logistics industry is very well-developed. The system is electronic and perfectly processed and monitored by specialists in the domain
Alltracking always uses information technology for our post and freight tracking systems. That is why the parcels that Deutsche Post AG tracks are easily monitored by us.
Track and Trace system in Germany is available for you to access 24 hours a day, 7 days a week and Alltracking generously provides the accumulated data from their server database for your convenience. This allows you to witness the progress of any time order to the delivery end.
If this happens to you, please consider waiting a while.
From an insignificant delay to the parcel being lost - we have to exclude each variant step by step.
There can be numerous reasons for the non-trackage of the parcel you need information for.
But before any panic starts, customers are advised to consider it being stuck in transit. This means that the status of the package has not moved in a long time and there is no news that the tracking website can share.
After any significant changes take place, the status of the parcel will be updated accordingly.
But if you do not see the changes immediately, do not consider the package lost – it can just be temporarily delayed.
This is a rare case but we still have to mention the cases when the parcel did not get to the destination point.
The parcel may be lost on the way to the final destination. These cases are super-rare but people still need to be informed.
In case this happens think to contact the representatives of the Deutsche Post team for further assistance.
The investigation will need to take place and the company will take the responsibility of offering you a solution. Deutsche Post AG has to give you answers and inform you of all the details.
The complaints, appraisals, suggestions, track number information requests and can be submitted online.
No panic if the package is still missing – either it will be found or you will get a refund.
In both cases, you have to wait first and then follow the instructions given by the Customer Service team.
Do not hesitate to contact them.
Usually, the complaints the customers have fall into several categories.
1) Tracked packages that did not reach the destination
The situations may differ from one case to another. At times the fault belongs to the company. Sometimes the customer is to blame.
If you printed the wrong address on the shipping label, didn't include a return address, or poorly packaged the item, Deutsche Post AG cannot be held responsible for it.
In most of the other cases, Deutsche Post AG will investigate the case and refund you.
2) Damaged tracked parcels
If the item arrives damaged, the first thing you need to do is get in contact with the seller as soon as possible. (this is for those who purchased an item online that was later on sent with Deutsche Post AG).
The seller will discuss the issue with the German postal company. In this case, the seller is responsible for the condition of the items when you receive them.
If the item is damaged you can enclose pictures, and put it all in writing, ideally in an email that you need to send to the seller. The seller then will investigate what happened and offer you a practical solution.
3) Confiscated tracked items
Deutsche Post AG delivery may still be delayed for reasons beyond its control.
For example: if the package is about to get to Germany from overseas, the customs are usually strict and check the parcels for unwanted prohibited goods.
There are some restrictions that the customer has to know of.
If the package contains products that cannot enter the destination country – the access will be denied.
Particular products or groups of goods can be denied access - explosives, counterfeit goods, valuable antiques, things of an immoral nature, etc.
Ground information about Deutsche Post AG
Deutsche Post is a German postal and courier delivery company founded in the year 1995. Successor to the Deutsche Bundespost, the Deutsche Post is headquartered in Bonn and employs more than 510,000 in over 220 countries.
It is today Europe’s largest postal company. Each day Deutsche Post delivers over 61 million letters to Germany.
The company does business in Europe (its largest market), the Americas, Middle East, Africa and Asia Pacific.
Branches and locations
The company’s offices as DHL branches are located in 220 countries around the world.
The history of Deutsche Post
The Deutsche Post AG, operating under the trade name Deutsche Post DHL Group, is a German multinational shipments delivery and supply chain management company headquartered in Germany.
On of 2 January 1995 there was a significant event in the history of Deutsche Post: Deutsche Bundespost Postdienst became Deutsche Post AG; this is the company's privatization.
Here is a timeline of some other big events that took place:
- In 1998: Deutsche Post began acquiring shares in DHL International.
- In December 2002: Deutsche Post AG acquires the remaining shares in DHL International.
- In August 2003: The company acquired the Seattle-based Airborne Express (est. 1946). The company integrates Van Gend & Loos, Danzas, Airborne Express, and its own EuroExpress into DHL to form DHL Express.
- In February 2019: The group reached an agreement with SF Express (SF Holding) for its supply chain operations in China.
Today the government of Germany still owns a large share of the company; the state development bank KfW owns 50 percent.
Interesting facts about Deutsche Post
- Part of Deutsche Post DHL Group, the company’s four main segments consist of Post, eCommerce, Parcel Express, Global Forwarding and Freight, and Supply Chain.
- In 2021, Deutsche Post generated revenues of more than 92 billion Euros.
Deutsche Post AG Customer Service:
Phone: +49 228 4333118
Email: Fill in an online form to send any questions or inquiries.
-
Official website
http://www.deutschepost.de/ -
Provider’s phone number
+49 228 4333118 -
File a claim or find a package
Fill in an online form to send any questions or inquiries. https://www.deutschepost.de/sendung/investigationInternational.html?locale=en_GB
