GD Express
Malaysia
GDex Express is a leading express delivery services provider with an increasing presence in South East Asia.
Based in Malaysia, it has operations in Singapore, Indonesia (SAP Express), and Vietnam (NETCO).
GDex Express tracking packages and shipments
Today Malaysia is one of the most developed countries with an ever-increasing number of businesses.
The development of every civilization is accompanied by an increase in the population, which in turn gives rise to needs such as a parcel delivery service that goes to far-flung destinations without losing them.
GDex Express provides fast delivery but also provides a variety of options to customize it to any customer's needs.
The company sets standards that are hard to top but quite pleasant to keep. The level of trust towards the company shows that GDex Express is one of the most relevant companies in terms of price and delivery terms.
Also, the database that the company has can be easily shared within the global postal union where all the tracker websites can get the information from.
Alltracking made sure all the packages and shipments marked GDex Express could be identified on the website no matter where they are.
You can easily track any postal shipment with the Alltracking website which guarantees you straightforward information about your package.
When GDex Express takes care of customers' parcels and sends them overseas, the tracking number is always assigned for everyone’s convenience.
Our website surely will offer you trustworthy information related to shipments and packages when you enter a tracking number on our online platform.
Alltracking.com will do the job of providing the information regarding your delivery by visiting our website, introducing the tracking number, and connecting to the world's database.
With Alltracking.com the service is less complicated because no need to log in or enter any personal information about your package as the platform has a built-in automatic recognition system that determines which courier your tracking number belongs to.
The information you want to receive then will be automatically displayed on your screen.
You will get the location and the status of your parcel immediately not needing to take any difficult steps.
What do I need to enter to track the parcel?
Our online platform, known as Alltracking is the tracking source that can be trusted. The company proves it every day.
It is a must to have a tracking number that you can introduce to see the latest updates on the website.
To make sure everyone understands what our website is for we want our customers to know that every activity we perform is for the sake of the customer who is always our number one priority.
Alltracking created the website in a way that the customers could find it easy to enter and track as many parcels as they need to.
All the information you need to offer on our website to get the status of your parcel and the location is a tracking number.
Alltracking can track packages and shipments on its website with the help of this combination of characters.
If you introduce the company’s tracking number that is requested in the tracker field, you will receive detailed information about the parcel and its current status.
Just like it was mentioned above, the special tracking code is everything you need at this point.
For those customers who do not know where to find the company’s tracking number, try to remember the method of payment you performed.
If you paid with cash or credit card – you should have a receipt with the company’s number on it. The confirmation number can also be found in your email if you chose an online payment method.
The tracking number will give you an understanding of where the packaging is at this very moment.
For example, the parcel can be: either in transit, delayed, or stuck in customs.
This information usually helps the customers understand when to expect the package and what barriers it may have on the way to the destination.
Can GDex Express track numbers be found in the global tracking system?
GDex Express is a company that is famous for offering the most reliable and comfortable conditions for customers who need to know when to estimate the delivery and how to get the status checked.
You can track GDex Express anywhere in the world via our Alltracking global tracking system, following the on-screen instructions which will help you to track as many parcels as you expect. You will find your tracking numbers on items you have purchased online that use a courier.
As GDex Express is the company that gained customers attention and respect we are more than excited to be able to track their packages and shipments on our website.
How can I find out where my package is?
No matter how easy the website can seem, the newcomers may think they need to be instructed to get the parcel tracked but in reality, everything is rather simple.
Our website is unique in its way as it guarantees the fastest information processing ad the most accurate data stored in the global e-system.
Alltracking made it effortless for anyone to track packages and shipments on its website with the help of just a combination of characters that you are given upon purchase.
Alltracking gives you a wide source of information if you introduce the tracking code into the panel and submit it.
Our online service only requires the special tracking number that you should have after the payment was finalized.
Alltracking is a secured highly professional method of finding detailed information that you cannot get access to without a special service.
This tracking packages and shipments website grants the customer the possibility to witness the changes at every step of the way, estimating the delivery at the right time.
What do I need to do to find the parcel on Alltracking website?
Alltracking is a website that offers you multiple ways of informing and dealing with certain cases.
All the steps you need to perform on our website are simple:
- enter the postal identifier in the field with the icon,
- click on the Track the Package button,
- find out where your package is and its current status.
The information we provide will include the hub where the package is, the time and date – and most importantly the destination and approximate time it will get there.
What is a tracking number – GDex Express?
Whether you need to track one parcel or many the procedure is similar to all the tracking activities all around the world. You have to click on the Track and Trace panel and introduce your special code.
You can track any GDex Express package or shipment on Alltracking.com only having a tracking number.
*A tracking number is a specific number assigned to each parcel just before being shipped. This number works as a unique ID code and allows people to follow and track their package till it reaches its destination.
With this unique combination of letters and digits, you can easily find out where the parcel is while in different hubs in various cities and when it will depart to reach the destination.
Giving each parcel its separate number helps to identify it in the best way possible.
GDex Express tracking numbers are meant to help you follow the order through from the departure point to the destination point without any second-guessing and doubts.
You enter the Track and Trace section, introduce the special combination you have, and have the information displayed to you. This is what the e-post-global system helps customers do.
GDex Express Tracking Number Formats
GDex Express tracking numbers resemble the format of multiple other companies around the world.
The tracking number consists of characters that are specific and unique.
To track your parcel online, the system will ask you to introduce the tracking number you were given upon the parcel registration.
This number is yours and does not coincide with any other tracking number out there.
The format is 10 numbers long.
What does GDex Express tracking number look like?
GDex Express always assigns a tracking number to shipments that travel internationally. For local shipments, a tracking number can be assigned too but it will depend on the type of delivery and the size of goods.
The GDex tracking number format consists of 10 digits. For example 3000574839.
* A tracking number is a specific number assigned to each parcel just before being shipped. This number works as a unique ID code and allows people to follow and track their package all the way.
There is no trouble getting information tracked and traced on our website.
Alltracking is the easiest website for information seekers. The online tracking platform has been created in a way that anyone could easily understand.
If you enter the main page of the Alltracking website you will see the upper panel with a few buttons to click on.
The “Track and Trace” button on the upper panel is where you need to get when you want to find your package on our website.
Alltracking system is integrated with the global parcel tracking service that can track any goods you send from Malaysia with GDex Express so when you enter the “Track and Trace” page we will ask you to introduce the unique combination of digits and letters that you have printed on your receipt or confirmation letter in your email.
Then enter the given code into the field and click the Track button.
The next thing you know the information regarding your package or shipment will be displayed on your screen,
Whether you have any difficulties entering the code or other questions left, feel free to contact our Customer Service team for clarifications.
GDex Express will always try to fit into the time frame set by the company’s standards and customers’ expectations.
We can assure you that almost 100% of delayed packages and shipments eventually get delivered.
Alltracking makes sure the customers know they have to check the Track and Trace button and see if the information there is what they have to know about the parcel.
It is not difficult to track and trace your package with the help of the Alltracking e-system.
You are one step away from the information on the status and location of your parcel. But you need a tracking number for it. Find it on your paper receipt or in your email confirmation.
The most important combination of digits and letters you possess is everything you need to have to know where your parcel is.
GDex Express has a transparent tracking service and the information present on the website is corrected before being completed.
Most websites will allow you to enter the given number into their Tracking System finder but in case the website does not provide this information directly, you can contact the Customer Service team and request additional details.
The package you request the information for will be checked by our Customer Service team who are constantly monitoring all the changes that parcels may overgo.
The Local or International Tracking department deal with lost/delayed or damaged packages.
If you have a feeling that may be your case, do not hesitate to contact the team for specifications.
If you are wondering how to find the tracking number and have no clue where to search, read below.
The website is easy to understand and follow.
Track and Trace System in Malaysia
Malaysia has a typical Asian delivery approach where the customer gets packages (from small to big) sent as soon as the payment method is completed.
All packages and shipments in Malaysia are usually monitored within the system.
GDex Express uses specific post technologies to give the customers access to the data that is associated with the packages and shipments that customers have unique tracking codes for.
This industry-specific and user-friendly information technology is for our post and freight tracking systems. That is why the parcels that GDex Express tracks are easy to monitor anywhere in the world.
GDex Express is a great logistics partner for any tracking website because it is:
• A part of a reliable online global tracking system that is available 24/7
• Has integrated electronic invoices and statements
• Offers access to comprehensive reports as required by tracking websites to offer customers appropriate information.
GDex Express Track and Trace system is available for you to access 24 hours a day, 7 days a week and Alltracking generously provides the accumulated data from the GDex Express database for your convenience.
This allows you to monitor the progress of any time of order to delivery end.
Do not hesitate to take advantage of the capabilities the system offers.
If delays happen, there must be a good enough reason for them. Still, the company always tries to be on time with everything they do.
Delays can be caused by various reasons – from the slow performance of the staff to the wrong address that cannot be found without any additional information.
There can be numerous reasons for the non-trackage of the parcel you need information for.
But before any panic starts, customers are advised to consider it being stuck in transit. This means that the status of the package has not moved in a long time and there is no news that the tracking website can share.
After any significant changes take place, the status of the parcel will be updated accordingly. But if you do not see it straight away, do not consider the package lost – it can just be temporarily delayed.
If you think your parcel is lost and there are objective reasons to believe it – the GDex Express Customer Service team will sort it out for you.
Although there are several cases when GDex Express can justify the delay and explain it, the reason why it happens usually lies on the surface.
The staff are usually very attentive and caring, going the extra mile for the customers to be satisfied but 100% of cases simply cannot always be successful. GDex Express will assure you, everything will be done to fix the unpleasant case if it ever happens.
The parcel may be lost on the way to the final destination. These cases are rare but they do exist.
In case this happens please contact the GDex Express Customer Support team for further assistance.
The investigation will need to take place and the company will take the responsibility of offering you a solution.
Please note that you will be asked to offer information that will help to investigate the case.
It usually takes up to 48 hours to get a response from the Customer Service team. The complaints, appraisals, suggestions, and tracking number information requests can be submitted.
But the lost parcel is not the only possible variant here. The parcel can also be stuck in transit, the goods can be stuck at customs, and delayed for any reason at all.
The Customer Service team will be able to provide you with all the answers you need. Keep an eye on their reply.
Your claims help any company become better. This is what GDex Express believes in and how tries to treat every claim it receives from customers.
Whether you want to complain or have any suggestions, you are free to contact the Customer Service team representative.
Usually, customers have the following claims that the Customer Service team deals with:
1) Tracked packages that did not reach the destination
At GDex Express, when delivery of an article cannot be completed, the item is either returned to the sender or returned to the Mail Redistribution Centre.
If you printed the wrong address on the shipping label, didn't include a return address, or poorly packaged the item, GDex Express cannot be held responsible for it.
In most of the other cases, the delivery company will investigate the case and refund you.
2) Damaged tracked parcels
If the item arrives damaged, the first thing you need to do is get in contact with the seller as soon as possible. (this is for those Who purchased an item online that was later on sent with GDex Express).
The seller will discuss the issue with the respective post company. In this case, the seller is responsible for the condition of the items when you receive them.
If the item is damaged you can enclose pictures, and put it all in writing, ideally in an email that you need to send to the seller. The seller then will investigate what happened with GDex Express and either refund you or give you a substitute product.
3) Confiscated tracked items
Malaysian companies engaged in delivery may still have packages delayed for reasons beyond their control even if they are super professional in what they do.
If a package contains a prohibited item when entering Malaysia or another country (if the package originates from Malaysia and goes abroad), then it will most likely be confiscated at customs by officials).
To file a claim please use the official website where you will be asked to introduce the details of the delivery service.
Complete the online form to send your claims or suggestions. https://gdexpress.com/contact-us/#form
Ground information about Gdex Express
GDex Express is a courier company dedicated to delivering the highest quality service in Malaysia. The company's team is focused on providing customers with different convenient options to choose what suits them best. Some of them are like expanding services, including GDex delivery on Saturday and even ensuring delivery on the same day.
In addition, this company uses its resources to ship orders not only within the company but also abroad in the shortest possible time and always provides the best GDex tracking service for each package. In this way, the company provides comfort to customers and calms their nerves during the delivery process.
Branches and locations
GDex operates a network of 223 stations, including 75 branches, 1 branch, 55 agents, 24 pilot centers, and 67 intermediary agencies throughout the peninsula and East Malaysia. As of June 30, 2017, GDex has a fleet of 831 trucks and vans and a workforce of 3,513.
The History of GDex Express
The company was established in 1997 to provide express delivery service for both the domestic and international markets.
With the entry of Mr. Teong Teck Lean as a controlling stakeholder. He and his team overhauled the business model of GDEX and turned it profitable.
In 2005 GDex Express was successfully listed on the ACE Market of Bursa Malaysia.
In 2008 the company became the first local express carrier to deploy a conveyor system for both parcel and document sorting.
2011 is the year that remained in the company’s history as the year of the entry of Singapore Post as a substantial shareholder.
In 2019 the company acquired a 50% stake in Noi Bai Express and Trading Joint Stock Company (NETCO), Vietnam.
Interesting facts about Gdex Express
- GDex Express is the first local express delivery company to obtain ISO 9001:2000 (Quality Management System)
- GDex was the first company in Malaysia to set up its academy, which follows the National Occupational Skill Standard of Courier Operations Service Syllabus.
GDex Express Customer Service:
Phone Number: 03-7787 2222, 03-6419 5003
Email address: helpdesk@gdexpress.com
-
Official website
https://www.gdexpress.com/ -
Provider’s phone number
03-7787 2222 -
File a claim or find a package
