First Global Logistics

First Global Logistics is a fast-developing and innovative New Zealand’s e-commerce logistics provider founded in 2009.

First Global Logistics tracking packages and shipments

First Global Logistics is the leading express and logistics service for online retailers in New Zealand, as well as many more countries in the world.

First Global Logistics delivers to multiple destinations and you can track all packages sent through this courier on this website in just a few clicks.

First Global Logistics’ Tracking System is available 24/7 with regular updates that the customers can rely on and consider a reliable source of information.

Alltracking made sure all the packages and shipments labelled First Global Logistics could be detected no matter where they were.

You can easily track any postal shipment with the Alltracking website which guarantees you straightforward information about your package.

When the company takes care of customers’ parcels and sends them overseas, the tracking number is always assigned for everyone’s convenience.

Our Alltracking website surely will offer you transparent information related to shipments and packages when you enter a tracking number on our online platform.

Alltracking.com will do the job of providing the information regarding your delivery by visiting our website, introducing the track number and connecting to the world database.

With Alltracking.com the service is less complicated because no need to log in or enter any personal information about your package as the platform has a built-in automatic recognition system that determines which courier your tracking number belongs to.

The information you want to receive then will be automatically displayed on your screen

You will get the location and the status of your parcel immediately not needing to take any difficult steps.

What do I need to enter to track the parcel?

First Global Logistics allows all of its customers to know the status and location of each of their shipments.

For that, you will need to have your First Global Logistics’ tracking number, which you will then need to enter in your tracking session so that the system shows the package status.

When you are 100% sure you want to track packages and shipments you enter our website and follow the steps indicated there.

First Global Logistics offers postal updates through the postal server that can be accessed by customers from any corner of the world.

Alltracking is the website that can guarantee you the status and location of the package or shipment that you are expecting to get delivered.

All the information you need to give us is the number that is requested in the tracker field, and you will receive detailed information about the parcel and its current status.

Just like it was mentioned above, the tracking code is everything you need at this point.

For those customers who do not know where to find the company’s tracking number, try to remember the method of payment you performed.

If you paid with cash or credit card – you should have a receipt with the tracking number on it.

The confirmation number can also be found in your email if you choose an online payment method.

The tracking number will give you an understanding of where the packaging is at this very moment.

For example: the parcel can be: either in transit, delayed or stuck in customs. This information usually helps the customers understand when to expect the package and what barriers it may have on the way to the destination.

Can First Global Logistics tracking numbers be found in the global tracking system?

First Global Logistics is responsible for express deliveries and logistics solutions in many countries in the world.

The tracking numbers that companies assign to parcels that travel abroad can be identified on any tracker website that has access to the universal tracking database.

You can track First Global Logistics globally via our Alltracking online platform where you will be able to track as many parcels as you expect, you will find your tracking numbers on items you have purchased online that use a courier.

As First Global Logistics is one of the most solicited logistics companies in New Zealand, also being part of the Global Tracking Union, the system allows us to monitor the parcel status changes that happen immediately.

How can I find out where my package is?

To Track and Trace packages and shipments from New Zealand one has to have a tracking number that will be useful at all stages of the tracking process.

No matter where you are at and what time of the day it is Alltracking will allow you to introduce the tracking code to find the information that you need to know.

Our tracking platform made it seem effortless for anyone to track packages and shipments on its website with the help of just a combination of characters that you are given upon purchase.

Alltracking gives you a wide source of information if you introduce the tracking code into the panel and submit it.

Our online service only requires your tracking number which you should have after the payment was finalized.

Alltracking is a secured highly professional method of finding detailed information that you cannot get access to without a special service.

This tracking packages and shipments website grants the customer the possibility to witness the changes at every step of the way, estimating the delivery at the right time.

What do I need to do to find the parcel on Alltracking website?

Alltracking will make sure your parcel is found in the system no matter when you try to get hold of it.

Alltracking website is a respectable online platform for customers who are dealing with parcels and packages as well as goods deliveries from all around the world.

The basic knowledge of how we operate will help you to get the updates you need.

All the steps you need to perform on our website are simple:
- Enter the postal identifier in the field with the icon,
- Click on the Track the Package button,
- Find out where your package is and its current status.

The information we provide will include the hub where the package is, the time and date – and most importantly the destination and approximate time it will get there.

What is a tracking number – First Global Logistics?

First Global Logistics offers tracking numbers can be compared to any other tracking numbers in the world. They are similar.

First Global Logistics’ packages have a similar tracking number to standard tracking numbers that are assigned to parcels that leave a country to travel abroad.

You can track any First Global Logistics’ package or shipment on Alltracking.com only having a track number.

This is not all – you can track as many packages on our website on the same day as you wish. Neither Alltracking nor First Global Logistics will limit you.

*A tracking number is a specific number assigned to each parcel just before it is shipped. This number works as a unique ID code and allows people to follow and track their package till it reaches its destination.

With this unique combination of letters and numbers, you can easily find out where the parcel is while in different hubs in various cities and when it will depart to reach the destination.

Giving each parcel its separate number helps to identify it in the best way possible.

The company’s tracking numbers are meant to help you follow the order through from the departure point to the destination point without any second-guessing and doubts.

You enter the Track and Trace section, introduce the special combination you have, and have the information displayed to you. This is what the electronic global system helps customers do.

First Global Logistics Tracking Number Formats

First Global Logistics has tracking numbers that consist of letters and digits that have their meaning.

Every combination on the receipt and the parcel assigned by the company First Global Logistics is special and unique.

If you want to track your parcel online, the system will ask you to introduce the tracking number you were given upon the parcel registration.

This number is yours and does not coincide with any other tracking number out there.

The format consists of letters and numbers but can sometimes be just numbers, 10 to 12.

What does First Global Logistics tracking number look like?

It's worth noting that First Global Logistics tracking numbers may appear in one of the following formats:
4567893766
F678904G56L1

* A tracking number is a specific number assigned to each parcel just before it is shipped. This number works as a unique ID code and allows people to follow and track their package all the way.

Alltracking helps customers track and trace their packages and shipments from any part of the world.

When you enter the combination of letters and numbers you are most likely to find the updates immediately.

Our Alltracking online system offers them every 24 hours with tiny exceptions when the parcel has not reached the hub yet.

But let us tell you that no matter if it is your first ever package to track or the fifth, it is equally easy to do it.

Do not panic if you have not done it previously. Alltracking made is so simple for anyone involved in the tracking process.

If you enter the main page of the Alltracking website you will see the upper panel with a few buttons to click on.

The “Track and Trace” button on the upper panel is where you need to get when you want to find your package on our website.

Alltracking system is integrated with the global parcel tracking service that can track any goods you send with First Global Logistics, so when you enter the “Track and Trace” page we will ask you to introduce the unique combination of numbers and letters that you have printed on your receipt or confirmation letter in your email.

Then enter the given code into the field and click the Track button.

The information on your package or shipment will be displayed on your screen.

Whether you have any difficulties entering the code or other questions, feel free to contact our Customer Service team for clarifications.

First Global Logistics has a standard way of offering customers information updates.

You are being given a tracking code which you can use on the company’s website or this website here.

The only difference is that the website’s “check your parcel status” procedure is far more complicated.

It is not difficult to Track and Trace your package with the help of the Alltracking e-tracking system.

You are one step away from the information on the status and location of your parcel. But you need a tracking number for it. Find it on your paper receipt or in your email confirmation.

The most important combination of numbers and letters you possess is everything you need to have to know where your parcel is.

First Global Logistics has a transparent tracking service and the information present on the website is corrected before being completed.

Most websites will allow you to enter the given number into their Tracking System finder but in case the website does not provide this information directly, you can contact the Customer Service team and request additional details.

The package you request the information for will be checked by our Customer Service team who are constantly monitoring all the changes that happen.

The Local or International Tracking department deals with lost/delayed or damaged packages.

If you have a feeling that may be your case, do not hesitate to contact the team for specifications.

First Global Logistics has a standard way of offering customers information updates.

You are being given a tracking code which you can use on the company’s website or this website here.

The only difference is that the website’s “check your parcel status” procedure is far more complicated.

Track and Trace System in New Zealand

It is not difficult to track and trace your package with the help of the Alltracking e-tracking system.

You are one step away from the information on the status and location of your parcel. But you need a tracking number for it. Find it on your paper receipt or in your email confirmation.

The most important combination of numbers and letters you possess is everything you need to have to know where your parcel is.

First Global Logistics has a transparent tracking service and the information present on the website is corrected before being completed.

The package you request the information for will be checked by our Customer Service team who are constantly monitoring all the changes that happen.

The Local or International Tracking department deals with lost/delayed or damaged packages.

If you have a feeling that may be your case, do not hesitate to contact the team for specifications.

It can happen that the data is missing from the system. The customers usually see it as a bad sign.

If you cannot explain the absence of information – think of it as a delay that will eventually be successful and the status will be shown after the package reaches a certain location.

Most of the time customers panic when the information is not being updated but we have to admit there can be a rather convincing reason.

There can be numerous explanations for the non-trackage of the parcel you need information for.

But before any panic starts, customers are advised to consider it being stuck in transit.

This means that the status of the package has not moved in a long time and there is no news that the tracking website can share.

After any significant changes take place, the status of the parcel will be updated accordingly. But if you do not see it straight away, do not consider the package lost – it can just be temporarily delayed.

Though many may consider that First Global Logistics may have thousands of packages daily and it is hard to take care of all of them, it is not true. The company is experienced and does the job well.

First Global Logistics takes very good care of the parcels as the trust rating is too high to let anyone down. Even though most cases are successful, this cannot be 100% of the cases. Issues do occur.

From time to time this can happen to anyone.

First Global Logistics employees are usually very attentive and caring when it comes to all the actions that need to be done, going the extra mile for the customers to be satisfied but 100% of cases simply cannot always be successful.

The parcel may be lost on the way to the final destination. These cases are rare but they do exist.

In case this happens please contact the First Global Logistics Customer Service team for further assistance.

The investigation will need to take place and the company will take the responsibility of offering you a solution.

Please note that you will be asked to offer information that will help to investigate the case.

It usually takes up to 48 hours to get a response from the Customer Service team. The complaints, appraisals, suggestions, and tracking number information requests can all be submitted.

But the lost parcel is not the only possible variant here. The parcel can also be stuck in transit, the goods can be stuck at customs, and delayed for any reason at all.

If your First Global Logistics’ package has been in transit for a long time, you might just have to wait a little longer.

International sending often takes a lot of time, and inclement weather and other delays can prevent you from receiving your package on time.

You may also have checked the tracking status while your package had just departed for its destination, meaning you would have another 2 to 10 business days to wait.

If your package has been in transit for over three business weeks, you will need to contact the company directly.

Customer Service team will be able to provide you all the answers you need. Keep an eye on their reply.

First Global Logistics seems to have one of the best Customer Service teams that is capable of dealing with any types of requests and issues.

Whether you want to complain or have any suggestions, you are free to contact the Customer Service team at First Global Logistics.

Usually, customers have the following claims that the Customer Service team deals with:

1) Tracked packages that did not reach the destination

At First Global Logistics, when delivery of an article cannot be completed, the item is either returned to the sender or returned to the company’s branch.

If you printed the wrong address on the shipping label, didn't include a return address, or poorly packaged the item, First Global Logistics cannot be held responsible for it.

In most of the other cases, the delivery company will investigate the case and refund you.

2) Damaged tracked parcels

If the item arrives damaged, the first thing you need to do is get in contact with the seller as soon as possible. (This is for those who purchased an item online that was later sent with First Global Logistics).

The seller will discuss the issue with the respective post company. In this case, the seller is responsible for the condition of the items when you receive them.

If the item is damaged you can enclose pictures, and put it all in writing, ideally in an email that you need to send to the seller. The seller then will investigate what happened with First Global Logistics and either refund you or give you a substitute product.

In case you want to file a claim, please use the online form, fill it in and wait for the reply from the team: https://www.firstgloballogistics.co.nz/about-us/

Ypu can also use this email address: [email protected]

Ground information about First Global Logistics

First Global Logistics is New Zealand’s e-Commerce logistics success story.

The company provides professional, honest and worthwhile solutions to our customers international freight, 3rd party logistics, and e-commerce requirements.

Branches and locations

First Global Logistics is headquartered in Auckland, New Zealand.

The company has branches in various regions of Aucklan and Christchurch.

The history of First Global Logistics

The company started in 2009 and since 2015 is considered one of the fastest growing, most innovative logistics providers in the country.

First Global Logistics was acquired on 13-Nov-2023.

Interesting facts about First Global Logistics:
- First Global Logistics are also proud to be the exclusive New Zealandagent for the global SEKO and SEKO Omni-Channel Logistics group.
- First Global Logistics was acquired by Freightways.

First Global Logistics Customer Service:
Telephone: +64 9 255 5015
Email: [email protected]

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