Emirates Post
United Arab Emirates
Emirates Post (مجموعة بريد الإمارات, UAE Post or Empost) is the national postal service provider of the UAE delivering registered or express mail and parcels via Garhoud, Dubai, United Arab Emirates, and internationally.
Emirates Post tracking packages and shipments
Emirates Post is one of the most recognized postal services among all the Arab countries of the world.
Being the leading logistics and postal services provider in the United Arab Emirates helps the company gain the trust of hundreds of people in the country and outside of it.
Emirates Post focuses on customers and their needs, granting access to information the customers need to feel happy and satisfied.
The company’s main business activities include the transportation and delivery of letters, direct mail items, print media, and parcels.
The branch network of the United Arab Emirates postal company ranks among the largest private customer networks in the country, offering high-quality postal, banking, and telecommunications products and services to its customers throughout the region.
The company makes an important contribution to safeguarding the nation's communications and logistics infrastructure based on its nationwide and reliable supply of high-quality postal services on behalf of the Emirates population and economy.
With the help of the Alltracking service, you can find the location and the status of packages and shipments by Emirates Post. Alltracking website the access to updates where all you need to do is enter the given code to get them.
Alltracking.com will do the job of providing the information regarding your delivery by visiting our website, introducing the tracking number, and connecting to the world's database.
With Alltracking.com the service is less complicated because there is no need to log in or enter any personal information about your package as the platform has a built-in automatic recognition system that determines which courier your tracking number belongs to.
The information you want to receive then will be automatically displayed on your screen.
You will get the location and the status of your parcel immediately not needing to take any difficult steps.
What do I need to enter to track the parcel?
The company makes sure the customers are satisfied. Alltracking does the same. To track packages our customers have to have tracking numbers that are given upon the parcel registration.
Once you decide you want to obtain the details from the Alltracking website, you are requested to get your tracking number ready.
Alltracking has a tracking service that is available 7 days a week, 12 months a year from any corner of the world.
Alltracking.com operates based on the information you are given upon parcel registration. This information is useful for our system as due to the unique combination of letters and digits we can easily get back to you with everything we know.
Alltracking is a reliable online platform for the parcel tracing process, as we can track packages and shipments from all countries of the world. Being a part of the global e-tracking system allows us to do that.
If you have a tracking number and request to receive information using the tracker field, you will have direct access to its location and status.
This tracking number can be found either on your receipt or in your mailbox among confirmation letters.
Unfortunately, the system only recognizes the special combination of letters and digits the parcel was given so in case you have no tracking number the website won’t be of much help.
Notes to keep in mind:
If you paid with cash or credit card – you must have it saved. Either as a paper receipt or email confirmation – this number is always given to customers so they could check the package with an online tracker platform.
What is the tracking number useful for? The unique code you own from the payment procedure onwards. It is needed for the ground understanding of where the packaging or shipment is at present.
There can be a few options: the parcel can be: either in transit, delayed, or stuck in customs.
This information usually helps the customers to understand when to expect the package and what barriers it may have on the way to the destination.
Can Emirates Post track numbers be found in the global tracking system?
Of course, you can track Emirates Post packages and shipments in the global tracking system.
Emirates Post tracking numbers can be found in the global e-tracking system so the answer is positive. You can find any parcel or shipment marked with an Emirates Post label in the global tracking system.
The onscreen instructions will help you follow the procedure correctly. You can track as many parcels as you need to with the help of our well-manageable global tracking integrated system.
The tracking number is all you need to have the information to become available to you.
As Emirates Post is a part of the global tracking union, the system allows us to monitor the parcel status changes that happen immediately. If the changes are not shown, the parcel is stuck and the information will not be updated until it moves to another hub.
Alltracking makes sure the customers understand that the online platform saves time and effort because it does all the work for you. All you have to do is get your tracking number ready when you enter the website.
How can I find out where my package is?
When you want to find your package or shipment in the global system you must know how to track and trace packages on our website.
Most of the time after the customer pays for the delivery and before the package gets delivered there is a period when people have zero clue of what is happening and where the goods are. Alltracking makes sure all of you do know.
Our online tracking service is a global platform with the most detailed information about your packages and shipments.
Once you introduce the tracking code – a one-of-a-kind combination of digits and letters - the status and the current location of the package will be displayed. Type the tracking code into the panel and submit it.
We only ask for your tracking number to complete the parcel search task. You have it as soon as your payment is finalized.
Alltracking only shows the confirmed information to you.
When the package is in the middle of the road, traveling from point A to point B, you are most likely to see the latest hub it reached.
In case you do not have the company's tracking number, the system will not be able to assist you. The system recognizes only the unique combinations the parcels are attributed to.
Alltracking is helpful in many ways as it grants the customer the possibility to witness the changes at every step of the way, estimating the delivery at the right time.
This way you will be able to estimate the approximate delivery date.
What do I need to do to find the parcel on Alltracking website?
Alltracking guarantees that the packages and shipment information are available for your convenience every time you request it. The website is created in a way that it is easy to use regularly.
All the steps you need to perform on Alltracking are simple:
- enter the postal identifier in the field with the icon,
- click on the Track the Package button,
- find out where your package is and its current status.
The information we provide will include the hub where the package is, the time and date – and most importantly the destination and approximate time it will get there.
What is a tracking number – Emirates Post?
When you already know you are about to track and trace packages, you can definitely count on getting information from us.
Our website allows you to get easy access to information using just the tracking number.
*A tracking number is a specific number assigned to each parcel just before being shipped. This number works as a unique ID code and allows people to follow and track their package till it reaches its destination.
The tracking number consists of letters and digits that are specially created in the tracking system for each item that departs from one place to another.
With this electronically created combination, you can check what hub the parcel is at, find out the city where it is, and estimate the time it reaches the destination at.
Applying a separate number to each parcel helps to identify it in the best way possible. The tracking numbers are meant to follow the parcel until it is where it needs to go.
All you have to do is enter the “Track and Trace” department on the panel at the very top and click the “Track” button.
Wait until the information becomes available to you and read it through. This is what an electronic post-global system helps customers do.
Should anyone have any additional questions or unclarities, use Customer Service assistance for further communication.
Emirates Post Tracking Number Formats
Emirates Post has the same tracking system that most countries of the world have. This allows any reliable company like Alltracking to identify packages and shipments for customers.
Emirates Post tracking number formats can be found on paper receipts or in an email confirmation letter upon payment being processed.
The postal number format adopted in the United Arab Emirates is similar to that everywhere in the world.
Emirates Post number has a format of letters plus digits that is typical for the electronic global package tracking system.
The online tracking procedure is rather simple. The only duty of the website is to find your tracking number out and get it into the system so that it gets back with a reply. The information you will receive is the most accurate and up-to-date.
This number is yours and does not coincide with any other tracking number that belongs to another package or shipment.
What does Emirates Post tracking number look like?
Postal items are divided into two categories, and the main criterion for separation is the weight of the item: up to 2 kg – are considered small packages.
Shipments from Emirates, weighing up to 2 kg, may not be tracked, and EMC Emirates Post parcels and fast delivery are always registered and given a tracking number.
Usually, a standard Emirates Post tracking number consists of 13 characters:
RA123456785AE - in the case of small registered parcels from Emirates weighing up to 2 kg, the first letter is always R, from the word Registered;
CD123456785AE - Emirates Post shipments or packages up to 20 kgs - always start with the letter C;
EE123456785AE - EMS fast delivery starts with the letter E.
In the structure of tracking numbers, by the international UPU format, letters and numbers have a semantic meaning:
The first letter R/C/E – indicates the type of shipment.
Any Emirates Post tracking number that starts with the letter R (Registered) is given to a registered small parcel;
123456785 - this digital series ensures the uniqueness of the number;
AE – stands for the country that provides postal services.
*A tracking number is a specific number assigned to each parcel just before being shipped. This number works as a unique ID code and allows people to follow and track their package till it reaches its destination.
Our online platform is a great search engine for those customers who want to know the latest updates, the current status, and the location of the package until it reaches its final destination.
Alltracking is an easy website to navigate. Most informational departments are placed on the panels on the main page.
The block you will need is “Track and Trace”. Click on it right on the upper panel and track your parcel using just a tracking code.
Alltracking system is integrated with the global parcel tracking service that can track any goods you send via post from Emirates with Emirates Post.
The unique combination of letters and digits is needed to give the customers all the existing parcel-related information collected from various sources.
So when you enter the “Track and Trace” page and introduce the tracking number that you have printed on your receipt or confirmation letter in your email – the next step is to click the Track button and collect the given info.
This displayed information will tell you where exactly the parcel is and the current status of the shipment.
Whether you have any difficulties entering the code or other questions left, feel free to contact our Customer Service team for clarifications.
If you consider your parcel lost or stolen on the way, address your concerns in written form or by dialing the number of the Customer Service team representatives.
Emirates Post is the company that makes sure the packages and shipments assigned by the company are directed to the right place – its final destination.
Emirates Post is all about customer satisfaction. The ratings show that the main priority is the people and they appreciate it fully.
So it is fair to mention that Emirates Post will go the extra mile to make sure the packages are collected, processed, and delivered on time.
Alltracking in its turn will offer the information from the server and show it to you as soon as it appears.
Everyone who enters Alltracking.com will be asked to enter numbers and digits known as tracking codes to have the basic parcel information available for their convenience.
Emirates Post is a fast reliable post service that operates within the global e-tracking unit.
Because Emirates Post works with customers and parcels daily, the Customer Service team has to update information as soon as the package or shipment reaches any hub or changes its status.
In case the website keeps the information without any updates you have a full right to ask for additional details. Do this via email enclosing the tracking number you have so the status of the package can be checked.
The package you request the information for will be checked by our Customer Service team who are constantly monitoring all the changes that parcels may have. If we can help you, we will. You can also contact the delivery company for more updates.
Emirates Post has both Local and International tracking departments – one for packages that stay in the country, the other one for the rest of the world where the parcel needs to get to.
If you sense there might be anything wrong with the parcel we strongly recommend you to contact the team for explanations.
Emirates Post can offer you detailed information regarding your item. The order tracking system is prevised and works well for the benefit of the company and the customers.
Track and Trace system in the United Arab Emirates
Emirates Post's track and trace system is easy and the customers understand how to track parcels well.
The national postal service provider delivers express and EMS mail and parcels across the United Arab Emirates and internationally.
What is Emirates Post famous for?
The company uses specific post technologies to give the customers access to the data that is associated with the packages and shipments that customers have unique tracking codes for.
Emirates Post packages are available in two versions:
The first option – the tracking number to be entered into the electronic tracking system on any tracking website like Alltracking.
It is important to note that the Emirates Post issue number can only be obtained by e-mail or from company branches upon parcel registration.
The second option, in which users must track their parcels, is to personally go to any of the post offices that are distributed in all zones or regions of the country.
In these offices, users can track their parcels or correspondence in detail. It is important to note that customers can only use the registered Emirates Post Tracking Service if they are registered on the virtual platform on the company's website.
We recommend our customers not to panic because if you cannot track the package on the Alltracking website it does not necessarily mean it is lost.
Sometimes it may happen that the information is missing even though you introduced all the details that were needed.
In such case do not hesitate to contact the company you have booked the shipping with.
It doesn’t have to mean that there is anything wrong with the parcel. It may just be stuck somewhere for days. In situations like this, the information will be updated as soon as the parcel leaves the place for further traveling experience.
Lost access
If you lost access to your number or have forgotten where it is – try recovering back the email or if you cannot do so, contact the courier company explaining the situation.
Please remember, that while in transit or delays the package information may not appear in the system.
If you already know it is time to ring the bell, initiate a conversation with the Emirates Post Customer Service team.
There can be several causes why the package or shipment could not reach the final destination:
Lost parcel
These cases are rare. But the parcel may be lost on the way to its final destination. If or when this happens get in touch with Emirates Post immediately.
The Emirates Post Customer Service team is responsible for the answers that you are seeking.
In 100% of the cases, the investigation will need to take place and the company will take the responsibility of offering you a solution.
At this point, all you need to do is be patient and let the professional solve it for you.
Do not paniс if you have not received an answer straight away. It usually takes up to 12 hours to get a response from the Customer Service team if the matter is urgent.
The complaints, appraisals, suggestions, and tracking number information requests can all be submitted.
If you happen to be nearby any of the Emirates Post offices, you can expect to be offered information there.
Customs delay
If your package is held at customs, you have to get in contact with the courier service company that was originally in charge of your shipment.
Normally, they should be able to assist you with the customs clearing process, or even, just identifying the problem which is also an important step.
Before you get in touch with the representatives, make sure you have the tracking number to offer for the Emirates Post team to check its status.
Should one have parcel claims it is important to present them in the written form. The company never rejects claims, always making sure the customers are treated with respect.
Usually, the complaints the customers have fall into several categories.
Tracked shipments delays
Even though there is a way to track your parcel, people find a way to complain. Usually, when delays occur the Customer Support team gets most questions.
International shipping – If a package is coming from overseas (other countries), it is safe to assume that delivery may take longer than usual.
Weather conditions or traffic – It is not so rare that during busy periods, such as holidays, or heavy snow, the parcel would take longer to arrive at its destination.
In case you didn’t find the information satisfactory and you want to get into more details about the parcel – you can contact the Customer Service representatives to offer you additional information that could be useful and calm you down.
Returned tracked items
You can complain about any tracked item and if it is the post service fault, they will be held responsible.
For instance, at Emirates Post, when delivery of an article cannot be completed, the item is either returned to the sender or returned to the Mail Redistribution Centre.
If you found it wrong, check with the representatives of the company what happened and why.
It is clear that if you printed the wrong address on the shipping label, didn't include a return address, or poorly packaged the item, Emirates Post cannot be held responsible for it. In most of the other cases, Emirates Post will investigate the case and refund you.
Damaged tracked parcels
Customers get extremely emotional about damaged items. And it is justified. But if this happened to you, you need to get in contact with the seller as soon as possible. (this is for those who purchased an item online that was later on sent with Emirates Post).
The seller will discuss the issue with the original sender – which in this case is Emirates Post.
In this case, the seller is responsible for the condition of the items when you receive them. If the item is damaged you can enclose pictures, and put it all in writing, ideally in an email that you need to send to the seller. The seller then will investigate what happened with Emirates Post and either refund you or give you a substitute product.
Prohibited goods
As the United Arab Emirates has many restrictions, make sure the goods that you want to send or expect to be delivered are not prohibited in the Emirates.
Sometimes the customs have all the right to confiscate the prohibited goods when they reach the country.
It is only your responsibility to make sure the package or shipment consists of the items that can enter the country of destination.
In case this happens, contact the Customer Service team for clarifications and they can advise you what to do. Use [email protected]. to do it.
An important notification, the Post service company does not solve this issue for you. But it can give you ideas and offer possible solutions.
Also, it is important to mention that taxes and additional costs may be applied to a certain category of goods by customs at the border.
Ground information about Emirates Post
Emirates Post Corporation is the national government operator of the UAE Postal Service. She is also a full member of the UPU.
It should be noted that the Universal Postal Union regulates international services in the field of postal delivery, and actively promotes the development and improvement of the quality of service.
Emirates Post provides services that are fully in line with the latest and most progressive global trends in postal and non-postal categories of items. By the way, by 2021 it plans to become one of the world leaders in its market segment. Its service includes the following service case:
- internal mail forwarding;
- international express mail;
- express delivery;
- money transfers;
- various financial services;
- tourism.
Branches and locations
Emirates Post has 90 locations across the UAE, with 28 post offices in Abu Dhabi, 28 in Dubai, 10 in Sharjah, five in Ajman, nine in Ras Al Khaimah, four in Fujairah, and two in Umm Al Quwain.
The History of Emirates Post
Emirates Post was founded in 1909. It was originally owned and operated by the Office of the Courier Service of India.
However, after the independence of the United Arab Emirates, Empost began to operate under the direction of the UAE Ministry of Communications.
Finally, the company became part of the Emirates Post Group and was no longer regulated by the UAE government.
Today, Empost is a regional heavyweight in the shipping industry, along with private services such as Aramex, as well as international couriers such as DHL, UPS, GEODIS, and so on.
It also offers EMS services in partnership with many other national postal services, including USPS and La Poste.
Interesting historical facts
- Empost is headquartered in Deira, Dubai. From there, Emirates Post manages the flow of all shipments and deliveries, working in partnership with Emirates SkyCargo and Emirates Airlines, which are also owned by the Emirates Group.
- The organization is engaged in long-term, medium-term planning of operational units, and subsidiaries. There are branches in the stock exchange center, and the electronic documentation center, on Wall Street.
Emirates Post Customer Service:
Telephone number: +971 600 599999
Email: [email protected].
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Official website
https://emiratespost.ae/ -
File a claim or find a package
Email: [email protected]
