DPD (NL)

In order to find the package or shipment on your website, any customer that joins, needs to have a special code that can be used to check the updates in the system.

Alltracking online tracking platform for customers globally offers a limitleess access to packages and shipments information with the conditiona of having a tracking number assigned by the postal company.

Our website can guarantee you the updates received every 24 hours and transparency of all the recent changes.

The “Track and Trace” button on the upper panel is where you need to get when you want to find your package on our website.

Alltracking system is integrated with the global parcel tracking service that can track any goods you send via DPD post from the Netherlands or to the Netherlands so when you enter the “Track and Trace” page we will ask you to introduce the unique combination of digits and letters that you have printed on your receipt or confirmation letter in your email.

Then enter the given code into the field and click Track button.

The next thing you know the informaton regarding your package or shipment will be displayed on your screen.

Whether you have any difficulties entering the code or other questions left, feel free to contact our Customer Service team for clarifications.

As a part of the famous DPD group, the Netherlands branch has a strong reputation of the company with years of experience in the respective domain. Every packages is well-controlled and monitored by the specialists who are real professionals in the industry.

DPD Netherlands requests your unique tracking number to offer you the information about the package or shipment you expect to receive or to arrive to its final destination.

The most needed combination of digits and letters known as DPD tracking code is everything you need to have to know here your parcel is.

DPD has a reliable tracking service and the information present on the website is corrected before being completed.

The package you request the information for will be checked by our Customer Support team who are constantly monitoring all the changes and update the information in the system.

The Local or International Tracking department deal with lost/delayed or damaged packages. In case you think your item may be lost, contact the Support team first.

The system allows the customers who own a tracking number to track and trace the package updates as many times as they want.

The “Track and Trace” system is freely accessed with the tracking number assigned by the team – the data within the system is transparent once you get an authorized access to it – the tracking number opens thaaaat door for you. DPD monitors every bit to be sure everything work s flawlessly.

Track and Trace system in the Netherlands

Track and Trace system in the Netherlands is totally based on the online approach that helps customers get hold of the information they may need to understand where the package or shipment is.

DPD is famous for being a fast and reliable express delivery post and logistics service.

Using modern post technologies offers the customers access to the data that is associated with the packages and shipments that customers have unique tracking codes for.

DPD Netherlands is a friendly global express delivery company that allows tracking websites like Alltracking to offer information to the customers no matter where they are.

DPD has several benefits that customers know of:
- DPD offers the customers a tracking number s the customers the access to the data available 24/7
- DPD has well-developed electronic invoices and statements that are being sent automatically
- DPD gives access to comprehensive reports as required

For your convenience,DPD Netherlands owns a “track and trace system” that is stable and trust-worthy.

AllTracking generously provides the accumulated data from the DPD Netherlands database for your convenience. This allows you to monitor the progress of any time of order to delivery end.

For those who want to track the package but cannot see any details in the system we recommend the following section for aknowledgement.

Many customers find themselves in confusion when they realize there is no updates once they enter Alltracking website and introduce the tracking code.

But remember , we have created this section for a reason and there can be certain conditions when the parcel stays untracked.

The main and the most important reason for it is the transit procedure that may keep out stuck.

But we advice our customers to give it some time and then try contacting DPD Customer Service team for clarifications.

When does “ stuck at customs” mean for any regular customer?
- This means that the status of the package has not moved in a long time and there is no news that the tracking website can share.

After any significant changes take place, the parcel status will be updated accordingly and displayed on your screen.

If you still have questions after the changes were updated, please send an inquiry to Customer Service team.

Any package can potentially be delivered in the set time-frame. But sometimes issues appear and they affectthe who process.

Before you decide the parcel is definitely lost, consider waiting a while because there can be various reasons for lack of information in the system.

Sometimes the parcel is lost on the way to the final destination. DPD Netherlands delivers post professionally and such cases are really rare. But still they do exist and we need to give you the information about them.

In cases like this, you need to request assitance from the Customer Service team.

The investigation then will take place sand the company will take the resposibility offering you a solution that will satisfy you.

It is the duty of DPD to offer you details and solutions.

It usually takes up to 12 hours to get a response from the Customer Support team. The complains, appraisals, suggestions, track number information requests and so on can be submitted.

You can also get the information you need in the Post office.

Claims are a part of company’s performance because without them the progress would not be possible. Claims make the enterprise look at the activity they perform from a diffirent angle.

It is normal to have questions and when you not happy with certain aspects of the service you pay for – it is totally okay with have claims.

Customers may have certain parcel claims that they can address to the company.

Giving it a fair judgement, most of the time the compaints the customers have fall into few of the following categories:

The unidentified parcels
- DPD Netherlands is a great reliable package and shipment service that is a part of the global post tracking union.

If the parcel task is not and cannot be completed, there must be a serious reason behind it.

For instance, the shipments that are unidentified for whatever reason – wrong address, non-existing addressee or another significant reason,the item is either returned to the sender or returned to the Post Center.

It can happen that the responsibility is totally on the sender as the address may had been printed wrong, or the shipping stick did not have a return address on it.

Sometimes the item is wrapped in an incorrect way when wrapped by the sender.

In such cases, DPD Netherlands cannot be held responsible for it. In most of the other cases, DPD will investigate the case and refund you.

Packages destroyed on the way

The damaged items need to be informed about as soon as they rech the final destination.

Contact the Customer Service team for a deep analysis of what happened.

The best way to do it is to include pictures of damaged caused.

The seller will discuss the issue with DPD Netherlands.

In this case the seller is responsible for the condition of items when you receieve them.

If the item is damaged you can enclose pictures, put it all in writing, ideally in an email that you need to send to the seller.

The seller then will investigate what happened with DPD and either refund you or give you a substitute product.

The forbidden items

Customers may think the paid service allows them to send almost anything. DPD has string rules and they must be considered.

DPD emposes serious restrictions and prohibits certain categories of goods. Even though the company is private, the rules are general for all categories of prohibited goods.

This means that when the package or shipment includes:
- Cash of any state
- Precious metals and stones
- Cultural property pieces and antiques
- Firearms
- Counterfeits of famous brands and other counterfeit
- Any goods and materials prohibited by law for shipment, they won’t leave the country and be confiscated.

If you are unsure about an item, check with the company and its restrictions the eligibility to send it.

In order to send a claim, please do the following:

1. enter the company’s websites
2. find the contacts section
3. usually all the claims and questions need to be sent throuh the online form that the customer has to fill in https://www.dpd.com/nl/en/contact/
4. wait for the reply from the representatives.