DPD Chronopost France
France
Guadeloupe
French Guiana
Chronopost is a French company belonging to the Le Groupe La Poste group, which also owns the DPD group.
Chronopost provides express delivery services for Le Groupe La Poste both domestically and internationally.
Although Chronopost is based in France, it also has international offices in Morocco, Côte d'Ivoire and other countries. However, its service centers are predominantly located in France and Europe.
Chronopost tracking packages and shipments
Chronopost is a French express delivery company, which nowadays is controlled by DPD group.
DPD group is a well-known logistics and postal service provider with the capability of sending thousands of packages daily from every possible office or service point Chronopost has in France.
The company is famous for its impeccable service. Because of the high professionalism and dedication Chronopost offers the most convenient ways of delivering the packages and shipments in the most caring manner.
Сhronopost sets its goal very high and makes the delivery process seem like the customer’s perfect investment of time and money.
The express delivery company assigns tracking numbers to packages and shipments so they are easily trackable. This means the customers get the information they need to know as soon as they use the special code given by the company.
The tracking number is helpful in the detection of parcels that leave the country and take longer than estimated. And even in the case when everything goes smoothly it is still convenient to be able to track a package down when you want to know where it is.
Alltracking is a universally recognized tracking platform for tracking activity that can be performed by anyone having a code, which is usually received when the payment process is completed.
Chronopost gives customers two possibilities to track their packages and shipments.
There are a couple of ways to track and trace parcels from Chronopost.
The first one is to request information via the official website. But the easiest way to do it is to get on the Alltracking website which was specially created for customers to track and trace their goods.
Alltracking is rather simple when you enter it for the first time. It will provide all the existing information regarding the upcoming delivery which is kept in the global database easily accessed by companies like ours.
With Alltracking.com the service is less complicated because there is no need to log in or enter any personal information about your package as the platform has a built-in automatic recognition system that determines which courier your tracking number belongs to.
The information you want to receive then will be automatically displayed on your screen.
You will get the location and the status of your parcel immediately not needing to take any difficult steps.
What do I need to enter to track the parcel?
When you want to track packages and shipments from Chronopost, it is usually about the convenience and effectiveness of the process.
For those who ever thought that tracking packages and shipments is a complicated task we have great news – Alltracking made it so easy for you.
Alltracking is available to you at all times, from any part of the world you can log on and see what you have to know about your package or shipment.
The website guarantees you privacy. Only you can see the information we have in our system because you are the one who can access it with your tracking code.
You can even track up to 50 parcels from the same delivery company – we won’t limit you.
If you introduce the tracking number that is requested in the tracker field, you will receive detailed information about the parcel and its current status.
Keep doing it until you see changes – we try to update information on Alltracking daily.
Alltracking online platform wants to inform their customers that the tracking number is a special combination of characters that are given to you upon parcel registration or purchase of goods.
For those customers who do not know where to find the Chronopost tracking number, try to remember the method of payment you performed.
If you paid with cash or credit card – you should have a receipt with the Chronopost number on it. The confirmation number can also be found in your email if you chose an online payment method.
But if you introduced the tracking number and the information we have is either the same or absent at all – consider the following:
There can be multiple variations - the parcel can be: either in transit, delayed, or stuck in customs. This information usually helps the customers to understand when to expect the package and what barriers it may have on the way to the destination.
Can Chronopost tracking numbers be found in the global tracking system?
Certainly yes. The express delivery company known as Chronopost gives tracking websites the possibility to pass on the information it stores in the system to Alltracking. Alltracking displays it and the customers see the latest updates on the screen.
The tracking system for the postal system is universal. This means that once you follow the onscreen instructions and you will be able to track as many parcels as you expect, you will find your tracking numbers on items you have purchased online that use a courier.
And it is fair to mention that you do not even have to be in your country to check the parcel status or the hub it is currently at.
As DPD (Chronopost) is a part of the global tracking union, the system allows customers to monitor the parcel status changes that happen immediately.
How can I find out where my package is?
Any customers can request information regarding their package and expect to receive the latest news.
Today tracking shipments is the fastest and the most effortless job ever. This is why we have created a platform that will explain it to you step by step giving you instructions on how to do it.
Alltracking gives you a wide source of information if you introduce the tracking code into the panel and submit it.
Our online service only requires the Chronopost number that you should have after the payment was finalized.
Alltracking is a secured highly professional method of finding detailed information that you cannot get access to without a special service.
This tracking packages and shipments website grants the customer the possibility to witness the changes at every step of the way, estimating the delivery at the right time.
What do I need to do to find the parcel on Alltracking website?
Alltracking is the online package tracking platform for every customer who wants to find out the details, regarding the package or shipment that is traveling to its destination.
All tracking is reliable and helps customers understand how to manage the online search panel.
All the steps you need to perform on our website are simple:
- enter the postal identifier in the field with the icon,
- click on the Track the Package button,
- find out where your package is and its current status.
The information we provide will include the hub where the package is, the time and date – and most importantly, the destination and approximate time it will get there.
What is a tracking number – Chronopost?
Chronopost uses tracking numbers to identify customers' parcels in the global system and supports them in the tracking process.
*A tracking number is a specific number assigned to each parcel just before being shipped. This number works as a unique ID code and allows people to follow and track their package till it reaches its destination.
Every parcel that travels to another country or even part of the world is assigned a tracking number.
With this unique combination of letters and numbers, you can easily find out where the parcel is while in different hubs in various cities and when it will depart to reach the destination.
Chronopost tracking numbers are meant to help you follow the order from the departure point to the destination point without any second-guessing and doubts.
You enter the Track and Trace section, introduce the special combination you have, and have the information displayed to you. This is what e post-global system helps customers do.
Chronopost Tracking Number Formats
The number formats assigned in France by Chronopost are considered typical in the global postal world.
The number consists of characters that are specific and unique for each customer separately and every package or shipment that leaves the country.
To track your parcel online, the system will ask you to introduce the tracking number you were given upon the parcel registration.
This number is yours and does not coincide with any other tracking number out there.
What does Chronopost tracking number look like?
Chronopost tracking number is created from numbers and letters. The format of the tracking number originally consisted of 13 characters. But ever since 2019 when Chronopost became a member of the DPD group, customers say the number format has slightly changed.
Today Chronopost is a branch of the DPD group, which has worked out standard tracking numbers that every DPD company in Europe uses to offer to customers for tracking experience.
Usually, DPD tracking number can depend on the type of delivery one is about to pay for.
The DPD number format is composed of a 14-digit sequence but may vary from time to time.
For example, 0001 2345 6789 can be a standard DPD number.
*A tracking number is a specific number assigned to each parcel just before being shipped. This number works as a unique ID code and allows people to follow and track their package all the way.
The “Track and Trace” button on the upper panel is where you need to get when you want to find your package on our website.
Alltracking system is integrated with the global parcel tracking service that can track any goods you send via post from France with Chronopost so when you enter the “Track and Trace” page we will ask you to introduce the unique combination of digits and letters that you have printed on your receipt or confirmation letter in your email.
Then enter the given code into the field and click the Track button.
The next thing you know the information regarding your package or shipment will be displayed on your screen.
Whether you have any difficulties entering the code or other questions left, feel free to contact our Customer Service team for clarifications.
Alltracking will find your package or shipment in the global e-tracking system, no matter where you are. Your package will be found by Alltracking.
A tracking number is the most important information you have especially when you think your package or shipment may have been stuck in transit, delayed, or damaged.
Chronopost takes responsibility for the packages it sends and delivers.
But before you think you need to complain let us describe the case when you can still wait for the shipment to arrive.
You may need to talk to a Customer Service representative to sort your issues out and find out why some information is not available or frozen.
When it comes Alltracking website, we display everything we have in the system for you.
Most websites will allow you to enter the given number into their Tracking System finder but in case the website does not provide this information directly, you can contact the Customer Service team and request additional details.
The package you request the information for will be checked by our Customer Service team, who are constantly monitoring all the changes that parcels come across.
The status of the parcel depends on the state of the package at the very moment – so if no changes are showing up this can mean the package is possibly delayed or lost.
If you have a feeling it may be your case,do not hesitate to contact the team for specifications.
Chronopost and Alltracking work have one goal of offering you the tracking information you need to have but only with the condition that you have a tracking number on you in the first place.
If you are wondering how to find the tracking number and have no clue where to search, read below.
Track and Trace System in France
The French postal system is one of the most reliable in Europe. France sends hundreds of packages to the rest of the world daily.
The postal industry is very professional and smart. As the system is electronic and is in a fruitful collaboration with the biggest and most famous tracking websites, this is a benefit that allows parcels to depart and arrive fast.
Alltracking always uses information technology for our post and freight tracking systems. That is why the parcels that Chronopost tracks are easily monitored by us.
Track and Trace system Chronopost generates generously provides the accumulated data from its server database and spreads it in the global e-tracking union. This allows you to witness the progress of any time of order to delivery end.
There can be numerous reasons for no parcel sign in the system.
But before any panic starts, customers are advised to consider it being stuck in transit. This means that the status of the package has not moved in a long time and there is no news that the tracking website can share.
After any significant changes take place, the status of the parcel will be updated accordingly. But if you do not see it straight away, do not consider the package lost – it can just be temporarily delayed.
Alltracking will try to find your shipment even when you think it is not possible after some time in delay.
Chronopost is obligated to offer the customer updates when the details are missing from the system. When the online system doesn’t give you enough updates, you are entitled to an explanation. Chronopost treats every customer with respect and willingness to help.
The parcel may get lost on the way to the final destination. These cases are rare but they do exist.
In case this happens think to contact the representatives of Chronopost for further assistance.
The investigation will need to take place and the company will take the responsibility of offering you a solution. French postal company must give you answers and inform you of the details.
The reasons may vary from the package being stuck at customs without any updates, to it being lost due to the ruined label or wrong address.
The complaints, appraisals, suggestions, track number information requests, and so on can be submitted.
No panic if the package is still missing – either it will be found or you will get a refund. In both cases, you have to wait first and then follow the instructions given by the Customer Service team.
Do not hesitate to contact them.
Just like every other delivery company, Chronopost accepts claims and sorts reasonable ones with the speed of light.
It is important to mention what type of claims the company mostly deals with. They usually fall into the following categories:
1) Lost items
If the Customer Support team officially announces that your parcel is lost, be sure that you will get a full refund and compensation.
You will have to fill in a special form and enclose the required documents for further assignment from Chronopost.
2) Damaged tracked parcels
If the item arrives damaged, the first thing you need to do is get in contact with the seller as soon as possible. The investigation will have to take place which can last up to one month. But do not panic – this issue is also sorted by both seller and the delivery company.
3) Confiscated tracked items
Chronopost cannot be responsible for the goods that you send that cannot be accepted by the destination country. You will have to read the list of prohibited items yourself. It means that the delivery can still be delayed for reasons beyond any control.
There are some restrictions that the customer has to know of. If the package contains products that cannot enter the destination country – the access will be denied.
How does Chronopost sort out the claims:
- If you're a contracted customer:
You have 3 days from the date of delivery (or 21 days for international shipments), to send us your claim via our online form (which can be accessed from your customer area).
- If you're a non-contracted customer:
You have 3 days from the date of delivery (or 21 days for international shipments), to send us your claim via email: [email protected]
Please contact the team to find out more.
Ground information about Chronopost
Chronopost, a part of the DPD group, is the number one express delivery service for parcels up to 30 kg in France.
Chronopost's main services include:
- Express delivery
- Safe Delivery
- Delivery within France and abroad
- Simplified returns and exchanges
- Ease of handling, return, and collection
- Insurance
Branches and locations
Today Chronopost is the French leader in express delivery with a network of 9,700 local pickup points in France and 36,000 in Europe. This is especially recognized in France and to a somewhat lesser extent in Europe, and its express services are a popular part of the offerings of Le Groupe La Poste, of which it is a part.
The history of Chronopost
Founded in 1985 as Sfmi (Société Française de Messagerie Internationale) Le Groupe La Poste, the company changed its name to Chronopost in 1992.
Today Chronopost is a member of the Dpd Group, an international shipping and parcel delivery company.
It represents an important player in France for the delivery of parcels weighing less than 30 kg, for B2b (Business To Business), B2c (Business To Consumer) and C2c (Consumer To Consumer) shipments.
Worldwide deliveries began in 1991 at Dom, followed by the opening of 13 overseas subsidiaries in 1998 serving 230 different countries.
Interesting facts about Chronopost
- Since 2018, Chronopost has been delivering parcels to Paris using only clean vehicles (natural gas vehicles or electric vehicles).
- Chronopost distributes 5.3 million parcels per day in at least 230 countries around the world.
- For most Chronopost parcels that need to be delivered to the United States, especially Chronopost Express parcels, Chronopost will use its FedEx partner. These packages will be shipped as ""International Priority"" with FedEx shipping.
Chronopost Customer Service:
Telephone number:
+33 (0)1 83 11 60 00, +33 (0) 969 391 391
Email address: [email protected]
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Official website
https://www.chronopost.fr/ -
Provider’s phone number
09 69 391 391 -
File a claim or find a package
Email: [email protected]
