Correos de Cuba
Cuba
Correos de Cuba (Cuba Post) is the largest public postal service of the Republic of Cuba, providing services for the delivery of correspondence and parcels to individuals and companies at the national and international level at affordable prices, with an adequate indicator of quality and in accordance with the International Convention of the Universal Postal Union, adopted in 1847.
Correos de Cuba tracking packages
Correos de Cuba is the official postal company of the country, which is responsible for providing the best postal services both nationally and internationally to all residents of the island.
The main goal of Correos de Cuba international package services is to offer all Cubans the best prices to meet their shipping needs .
Correos de Cuba Tracking System is available 24/7 with regular updates that the customers can rely on and consider a reliable source of information.
Alltracking makes sure all the packages and shipments marked by Correos de Cuba can be detected no matter where they are.
You can easily track any postal shipment with the Alltracking website which guarantees you straightforward information about your package.
Correos de Cuba is a company with a logistics target that delivers parcels of any kind to any part of the world. When the company takes care of customers’ parcels and sends them overseas, the tracking number is always assigned for everyone’s convenience.
Our website surely will offer you transparent information related to shipments and packages when you enter a tracking number on our online platform.
Alltracking.com will do the job of providing the information regarding your delivery by visiting our website, introducing the tracking number, and connecting to the world database.
With Alltracking.com the service is less complicated because there is no need to log in or enter any personal information about your package as the platform has a built-in automatic recognition system that determines which courier your tracking number belongs to.
The information you want to receive then will be automatically displayed on your screen.
You will get the location and the status of your parcel immediately not needing to take any difficult steps.
What do I need to enter to track the parcel?
When you are 100% sure you want to track packages and shipments you enter our website and follow the steps indicated there.
Correos de Cuba offers postal updates through the postal server that can be accessed by customers from any corner of the world.
Alltracking is the website that can guarantee you the status and location of the package or shipment that you are expecting to get delivered.
All the information you need to give us is the number that is requested in the tracker field, and you will receive detailed information about the parcel and its current status.
Just like it was mentioned above, the tracking code is everything you need at this point.
For those customers who do not know where to find the tracking number, try to remember the method of payment you performed.
If you paid with cash or credit card – you should have a receipt with the tracking number on it. The confirmation number can also be found in your email if you choose an online payment method.
The tracking number will give you an understanding of where the packaging is at this very moment.
For example: the parcel can be: either in transit, delayed, or stuck in customs. This information usually helps the customers understand when to expect the package and what barriers it may have on the way to the destination.
Can Correos de Cuba track numbers be found in the global tracking system?
Correos de Cuba is responsible for all the deliveries on the territory of Cuba and outside of it before it reaches the final destination departing from the country.
The tracking numbers that companies assign to parcels that travel abroad can be identified on any tracker website that has access to the universal tracking database.
You can track Correos de Cuba globally via our Alltracking online platform where you will be able to track as many parcels as you expect, you will find your tracking numbers on items you have purchased online that use a courier.
As Correos de Cuba is one of the oldest and the most experienced logistics companies in the world, being as well as a part of the global tracking union, the system allows monitoring of the parcel status changes that happen immediately.
How can I find out where my package is?
To track and trace packages and shipments from Cuba one has to have a tracking number that will be useful at all stages of the tracking process.
No matter where you are at and what time of the day it is Alltracking will allow you to introduce the tracking code to find the information that you need to know.
Our tracking platform made it seem effortless for anyone to track packages and shipments on its website with the help of just a combination of characters that you are given upon purchase.
Alltracking gives you a wide source of information if you introduce the tracking code into the panel and submit it.
Our online service only requires your tracking number which you should have after the payment was finalized.
Alltracking is a secured highly professional method of finding detailed information that you cannot get access to without a special service.
This tracking packages and shipments website grants the customer the possibility to witness the changes at every step of the way, estimating the delivery at the right time.
What do I need to do to find the parcel on Alltracking website?
Alltracking will make sure your parcel is found in the system no matter when you try to get hold of it.
Alltracking website is a respectable online platform for customers who are dealing with parcels and packages as well as goods deliveries from all around the world.
The basic knowledge of how we operate will help you to get the updates you need.
All the steps you need to perform on our website are simple:
- enter the postal identifier in the field with the icon,
- click on the Track the Package button,
- find out where your package is and its current status.
The information we provide will include the hub where the package is, the time and date – and most importantly the destination and approximate time it will get there.
What is a tracking number – Correos de Cuba?
Correos de Cuba has tracking numbers that resemble the typical tracking number combination but have the country abbreviation in it.
Correos de Cuba packages have a similar tracking number to standard tracking numbers that are assigned to parcels that leave a country to travel abroad.
You can track any Correos de Cuba package or shipment on Alltracking.com only having a track number.
This is not all – you can track as many packages on our website on the same day as you wish. Neither we nor Correos de Cuba will limit you.
*A tracking number is a specific number assigned to each parcel just before it is shipped. This number works as a unique ID code and allows people to follow and track their package till it reaches its destination.
With this unique combination of letters and numbers, you can easily find out where the parcel is while in different hubs in various cities and when it will depart to reach the destination.
Giving each parcel its separate number helps to identify it in the best way possible.
The company’s tracking numbers are meant to help you follow the order through from the departure point to the destination point without any second-guessing and doubts.
You enter the Track and Trace section, introduce the special combination you have, and have the information displayed to you. This is what the electronic postal system helps customers do.
Correos de Cuba Postal Number Formats
Correos de Cuba has tracking numbers that consist of letters and digits that have their own meaning.
Every combination on the receipt and on the parcel assigned by Correos de Cuba is specific and unique.
In order to track your parcel online, the system will ask you to introduce the tracking number you were given upon the parcel registration.
This number is yours and does not coincide with any other tracking number out there.
The format is 2 letters, 9 numbers, and 2 letters at the back of the row indicating the country. The last two letters represent the country.
What does Correos de Cuba tracking number look like?
Parcels and courier delivery are sent with a Correos de Cuba tracking number, by which you can see how the package is moving.
The sender may not register small packages and letters, then he will not have a tracking number.
All shipments are assigned a unique Correos de Cuba track of 13 characters of the following type:
A# *** *** *** CU,
C# *** *** *** CU,
E# *** *** *** CU,
L# *** *** *** CU,
R# *** *** *** CU,
S# *** *** *** CU,
V# *** *** *** CU,
where # is a random letter, * is a random number, and CU is the country of departure (the letters at the beginning depends on the type and weight of the parcel).
The international postal identifier consists of an alphanumeric series:
For small packages weighing up to 2 kg – Rx123456785CU;
For parcels weighing from 2 to 20 kg – Cx123456785CU;
For EMS shipments – Ex123456785CU.
*A tracking number is a specific number assigned to each parcel just before it is shipped. This number works as a unique ID code and allows people to follow and track their package all the way.
Alltracking helps customers track and trace their packages and shipments from any part of the world.
When you enter the combination of letters and digits you are most likely to find the updates immediately.
Our online system offers them every 24 hours with tiny exceptions when the parcel has not reached the hub yet.
But let us tell you that no matter if it is your first ever package to track or the fifth, it is equally easy to do it.
Do not panic if you have not done it previously. Alltracking made is so simple for anyone involved in the tracking process.
If you enter the main page of the Alltracking website you will see the upper panel with a few buttons to click on.
The “Track and Trace” button on the upper panel is where you need to get when you want to find your package on our website.
Alltracking system is integrated with the global parcel tracking service that can track any goods you send via post from Cuba with Correos de Cuba so when you enter the “Track and Trace” page we will ask you to introduce the unique combination of digits and letters that you have printed on your receipt or confirmation letter in your email.
Then enter the given code into the field and click the Track button.
The next thing you know the information regarding your package or shipment will be displayed on your screen.
Whether you have any difficulties entering the code or other questions, feel free to contact our Customer Service team for clarifications.
Correos de Cuba has a standard way of offering customers information updates.
You are being given a tracking code which you can use on the company’s website or this website here. The only difference is that the website’s “check your parcel status” procedure is far more complicated.
It is not difficult to track and trace your package with the help of the Alltracking e-tracking system.
You are one step away from the information on the status and location of your parcel. But you need a tracking number for it. Find it on your paper receipt or in your email confirmation.
The most important combination of digits and letters you possess is everything you need to have to know where your parcel is.
Correos de Cuba has a transparent tracking service and the information present on the website is corrected before being completed.
Most websites will allow you to enter the given number into their Tracking System finder but in case the website does not provide this information directly, you can contact the Customer Service team and request additional details.
The package you request the information for will be checked by our Customer Service team who are constantly monitoring all the changes that parcels may overgo.
The Local or International Tracking department deals with lost/delayed or damaged packages.
If you have a feeling that may be your case, do not hesitate to contact the team for specifications.
If you are wondering how to find the tracking number and have no clue where to search, read below.
The website is easy to understand and follow.
Track and Trace system in Cuba
Packages sent and delivered by Correos de Cuba are usually monitored within the system. They can be analyzed by the company itself or by enterprises like Alltracking.
Correos de Cuba uses specific post technologies to give the customers access to the data that is associated with the packages and shipments that customers have unique tracking codes for.
This industry-specific and user-friendly information technology for our post and freight tracking systems. That is why the parcels that Correos de Cuba tracks are easy to monitor anywhere in the world.
Correos de Cuba is a great logistics partner for any tracking website because it is:
• A part of a reliable online global tracking system that is available 24/7
• Has integrated electronic invoices and statements
• Offers access to comprehensive reports as required by tracking websites to offer customers appropriate information.
Correos de Cuba track and trace system is available for you to access 24 hours a day, 7 days a week and Alltracking generously provides the accumulated data from the Correos de Cuba database for your convenience.
This allows you to monitor the progress of any time of order to delivery end.
Do not hesitate to take advantage of the capabilities the system offers.
It can happen that the data is missing from the system. The customers usually see it as a bad sign.
If you cannot explain the absence of information – think of it as of a delay that will eventually be successful and the status will be shown after the package reaches a certain location.
Most of the time customers panic when the information is not being updated but we have to admit there can be a rather convincing reason.
There can be numerous explanations for the non-trackage of the parcel you need information for.
But before any panic starts, customers are advised to consider it being stuck in transit. This means that the status of the package has not moved in a long time and there is no news that the tracking website can share.
After any significant changes take place, the status of the parcel will be updated accordingly. But if you do not see it straight away, do not consider the package lost – it can just be temporarily delayed.
Though many may consider that Correos de Cuba may have hundreds of packages daily and it is hard to take care of all of them, it is not true. The company is experienced and does the job well.
Correos de Cuba takes very good care of the parcels as the trust rating is too high to let anyone down. Even though most cases are successful, this cannot be 100% of the cases. Issues do occur.
From time to time this can happen to anyone.
Correos de Cuba employees are usually very attentive and caring when it comes to all the actions that need to be done, going the extra mile for the customers to be satisfied but 100% of cases simply cannot always be successful.
The parcel may be lost on the way to the final destination. These cases are rare but they do exist.
In case this happens please contact the Correos de Cuba Customer Service team for further assistance.
The investigation will need to take place and the company will take the responsibility of offering you a solution.
Please note that you will be asked to offer information that will help to investigate the case.
It usually takes up to 48 hours to get a response from the Customer Service team. The complaints, appraisals, suggestions, track number information requests, and so on can be submitted.
But the lost parcel is not the only possible variant here. The parcel can also be stuck in transit, the goods can be stuck at customs, and delayed for any reason at all.
The Customer Service team will be able to provide you all the answers you need. Keep an eye on their reply.
Correos de Cuba seems to have one of the best Customer Service teams that is capable of dealing with any types of requests and issues.
Whether you want to complain or have any suggestions, you are free to contact the Customer Service team at Correos de Cuba.
Usually, customers have the following claims that the Customer Service team deals with:
1) Tracked packages that did not reach the destination
At Correos de Cuba, when delivery of an article cannot be completed, the item is either returned to the sender or returned to the Mail Redistribution Centre.
If you printed the wrong address on the shipping label, didn't include a return address, or poorly packaged the item, Correos de Cuba cannot be held responsible for it. In most of the other cases, the delivery company will investigate the case and refund you.
2) Damaged tracked parcels
If the item arrives damaged, the first thing you need to do is get in contact with the seller as soon as possible. (this is for those who purchased an item online that was later on sent with Correos de Cuba).
The seller will discuss the issue with the respective post company. In this case, the seller is responsible for the condition of the items when you receive them.
If the item is damaged you can enclose pictures, and put it all in writing, ideally in an email that you need to send to the seller. The seller then will investigate what happened with Correos de Cuba and either refund you or give you a substitute product.
3) Confiscated tracked items
Companies in Cuba that are engaged in delivery may still have packages delayed for reasons beyond their control even if they are super professional in what they do.
If a package contains a prohibited item when entering Cuba or another country (if the package originates from Cuba and goes abroad), then it will most likely be confiscated at customs by officials).
If you have any claims that you want to address to the team, please use this email address to do so: [email protected]
Wait for the reply from the team and search for a solution together.
Ground information about Correos de Cuba
Empresa de Correos de Cuba - Superior Organization of Business Administration (OSDE), consisting of 20 companies, whose main task is to fulfill the duties of the Operator Appointed by the Cuban State, guaranteeing the World
Postal Service and other value-added services, with the aim of achieving the maximum satisfaction of the Cuban society and its integration into the world.
Cuba Post (Correos de Cuba) is the state Cuban postal service, headquartered in Havana, providing delivery of domestic and international mail to individuals and legal entities. It also provides express postal services.
The Republic of Cuba has been a member of the Universal Postal Union since 1902.
The main functions of the Cuban post office:
- delivery of correspondence and parcels throughout the country and abroad,
- subscription and delivery of press for the private and public sector,
- sending and delivery of domestic and international money transfers,
- courier services,
- rental of mailboxes for government services and individuals,
- trading services,
- payment of bills for services,
- payment of pensions and social benefits,
- philately.
Branches and locations
The headquarters of the organization is located in the capital and largest city of Cuba – Havana.
The structure of the Cuba Post includes 20 different companies, 2817 postmen, 812 post offices, branches and small points throughout the country, including in the most remote points of the island, 535 of which are computerized.
The company also manages an international courier organization and postal exchange agency, which provides services for the import and export of international mail, courier and express parcels, customs and forwarding services, and also provides official mail for government organizations of the Republic of Cuba.
The history of Correos de Cuba
Since the early years of the 19th century, American ships irregularly stopped at Cuban ports.
The economic penetration achieved by the United States and the volume of maritime traffic that its trade with Cuba entailed, meant that already in the mid-19th century that country controlled the transit of Cuba's communications with Europe, fundamentally, through the port of New York.
Starting in 1829, the postal service was established between Havana and Nueva Filipina (Pinar del Río). In 1831 the Port of La Güira and San Marcos were added to this service.
The first telegraphic agency that existed in Havana was installed in 1853 in a small wooden house located in front of the Central Park, which was named “Cañedo” in honor of its founder.
Four years later, in 1857, there were already 19 telegraph stations and that same year the first Telegraph Regulations were implemented.
In 1909, a total of 786,960 telegrams were sent and, at the end of that year, there were 187 post offices, of which 7 were telegraph centers, 14 telegraph agencies, 150 local headquarters, 7 branches and 9 radiotelegraph stations.
In 1960, the Post and Telegraph Company was created, with national projection, which inherited a well-organized and structured mail from the neocolonial republic, although with a low level of development in its customer service networks and delivery management.
Starting in 1994, important structural and organizational changes occurred in the country's communications system, creating three large national companies: the Cuban Telecommunications Company (ETECSA), the Radiocuba
Company and the Cuban Postal Company (ECC). ), the latter being established in 1996.
In order to achieve greater quality and efficiency in the provision of its services, since 1999 the Cuban Post Office (ECC) began a gradual process of digital computerization of its post offices.
In 2008, Cuba joined the Caribbean Postal Union (CPU), a regional organization in which our country had participated as an observer since 1998.
Interesting facts about Correos de Cuba
- The motto of the Correos de Cuba postal service is: “Serving everyone!”.
- Throughout all these years, Cuba has consistently and actively participated in the work of international postal organizations, holding important positions and performing important responsibilities within the framework of the UPU and UPAEP - organizations that recognize its role and strength in defending non-governmental positions, which is beneficial not only for our country , but also for least developed countries.
- Cuba maintains postal exchanges with 192 countries.
Correos de Cuba Customer Service:
Telephone: + (53)76464229
Email: [email protected], [email protected]
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Official website
http://www.correos.cu/ -
Provider’s phone number
+ (53)76464229 -
File a claim or find a package
Email: [email protected]
