CNE
CNE Express is a postal service operating in China.
It is a logistics company engaged in the delivery of correspondence, small packages and large cargo internationally and within the country.
CNE Express offers a wide range of transportation methods, the choice of which depends on several factors: the type of packaging (its weight, size), its purpose, and the urgency of shipment.
CNE Express tracking packages and shipments
In China, more than in other countries, the production of gadgets, electronics, toys, household accessories, clothing and many other goods necessary in modern life is developed.
To organize delivery, a postal service is needed that can cope with such a huge turnover of parcels. CNE Express will take care of packages from China and then collaborate with other global logistics companies during international delivery.
The company sets really impressive standards, considering all the competition in the region.
The level of trust towards the company shows that CNE Express is one of the most relevant companies in terms of price and delivery terms, especially when the customers do not expect to receive big packages.
Also, the database that the company has can be easily shared within the global postal union where all the parcel-tracking websites can get the information from.
Alltracking made sure all the packages and shipments marked CNE Express could be identified on the website no matter where they are.
You can easily track any postal shipment with the Alltracking website which guarantees you straightforward information about your package.
When CNE Express takes care of customers’ parcels and sends them overseas, the tracking number is always assigned for everyone’s convenience.
Our website surely will offer you trustworthy information related to shipments and packages when you enter a tracking number on our online platform.
Alltracking.com will do the job of providing the information regarding your delivery by visiting our website, introducing the tracking number, and connecting to the world's database.
With Alltracking.com the service is less complicated because there is no need to log in or enter any personal information about your package as the platform has a built-in automatic recognition system that determines which courier your tracking number belongs to.
The information you want to receive then will be automatically displayed on your screen.
You will get the location and the status of your parcel immediately not needing to take any difficult steps.
What do I need to enter to track the parcel?
When one wants to track a package with Alltracking, the customer can rely only on the most recent information the system has. This includes the latest updates and the current hub the package is in.
It is a must to have a tracking number that you can introduce to see the latest updates on the website.
To make sure everyone understands what our website is for we want our customers to know that every activity we perform is for the sake of the customer who is always our number one priority.
Alltracking created the website in a way that the customers could find it easy to enter and track as many parcels as they need to.
All the information you need to offer on our website to get the status of your parcel and the location is a tracking number.
Alltracking can track packages and shipments on its website with the help of this combination of characters.
If you introduce the company’s tracking number that is requested in the tracker field, you will receive detailed information about the parcel and its current status.
Just like it was mentioned above, the tracking code is everything you need at this point.
For those customers who do not know where to find the company’s tracking number, try to remember the method of payment you performed.
If you paid with cash or credit card – you should have a receipt with the tracking number on it. The confirmation number can also be found in your email if you chose an online payment method.
The tracking number will give you an understanding of where the packaging is at this very moment.
For example, the parcel can be: either in transit, delayed, or stuck in customs. This information usually helps the customers to understand when to expect the package and what barriers it may have on the way to the destination.
Can CNE Express tracking numbers be found in the global tracking system?
CNE Express is a company, famous for offering the most reliable and comfortable conditions for customers who need to know when to estimate the delivery and how to get the status checked.
You can track CNE Express globally via our Alltracking global tracking system, follow the onscreen instructions and you will be able to track as many parcels as you expect, you will find your tracking numbers on items you have purchased online that use a courier.
As CNE Express is the company that gained customers attention and respect we are more than excited to be able to track their packages and shipments on our website.
Tracking a CNE Express package is easy and convenient. Through our website, customers can track their shipments in real-time.
To do this, simply click on the ""Track and Trace"" option at the top of the page. A tracking number will be provided, which can then be entered into the tracking tool to get an up-to-date status on their shipment's location.
How can I find out where my package is?
CNE Express is a company, famous for offering the most reliable and comfortable conditions for customers who need to know when to estimate the delivery and how to get the status checked.
You can track CNE Express globally via our Alltracking global tracking system, follow the onscreen instructions and you will be able to track as many parcels as you expect, you will find your tracking numbers on items you have purchased online that use a courier.
As CNE Express is the company that gained customers attention and respect we are more than excited to be able to track their packages and shipments on our website.
Tracking a CNE Express package is easy and convenient. Through our website, customers can track their shipments in real-time.
To do this, simply click on the ""Track and Trace"" option at the top of the page. A tracking number will be provided, which can then be entered into the tracking tool to get an up-to-date status on their shipment's location.
What do I need to do to find the parcel on Alltracking website?
All the steps you need to perform on our website are simple:
- enter the postal identifier in the field with the icon,
- click on the Track the Package button,
- find out where your package is and its current status.
The information we provide will include the hub where the package is, the time and date – and most importantly the destination and approximate time it will get there.
What is a tracking number – CNE Express?
CNE Express is the company that assigns a tracking number to all the packages that it sends to customers, especially those related to e-commerce.
Whether you need to track one parcel or many the procedure is similar to all the tracking activities all around the world. You have to click on the Track and Trace panel and introduce your special code.
You can track any CNE Express package or shipment on Alltracking.com only having a tracking number.
*A tracking number is a specific number assigned to each parcel just before being shipped. This number works as a unique ID code and allows people to follow and track their package till it reaches its destination.
With this unique combination of letters and numbers, you can easily find out where the parcel is while in different hubs in various cities and when it will depart to reach the destination.
Giving each parcel its separate number helps to identify it in the best way possible.
The company’s tracking numbers are meant to help you follow the order through from the departure point to the destination point without any second-guessing and doubts.
You enter the Track and Trace section, introduce the special combination you have, and have the information displayed to you. This is what an electronic post-global system helps customers do.
CNE Express Tracking Number Format
CNE Express tracking numbers resemble other world’s tracking numbers.
The tracking number consists of characters that are specific and unique.
To track your parcel online, the system will ask you to introduce the tracking number you were given upon the parcel registration.
This number is yours and cannot be shared with no other.
CNE Express Tracking Numbers may differ, depending on the type of delivery you choose.
What does CNE Express tracking number look like?
The CNE Express tracking number allows customers to conveniently track their packages. The company uses four tracking number formats. Here are the CNE Express invoice number formats and their corresponding examples.
- 2 letters + 11 numbers: 3A5V645700229
- 2 letters 13 numbers: DY0100055786859
- 20 numbers: 00340434727129082327
- 26 numbers: 92748927005372000018328447
*A tracking number is a specific number assigned to each parcel just before being shipped. This number works as a unique ID code and allows people to follow and track their package all the way.
Alltracking is an online platform that offers details on packages and shipments the customers send.
There is no trouble getting information tracked and traced on our website.
Alltracking is the easiest website for information seekers. We created our website in a way that anyone could easily understand.
If you enter the main page of the Alltracking website you will see the upper panel with a few buttons to click on.
The “Track and Trace” button on the upper panel is where you need to get when you want to find your package on our website.
Alltracking system is integrated with the global parcel tracking service that can track any goods you send via express delivery from China with CNE Express so when you enter the “Track and Trace” page we will ask you to introduce the unique combination of numbers and letters that you have printed on your receipt or confirmation letter in your email.
Then enter the given code into the field and click the Track button.
The next thing you know the information regarding your package or shipment will be displayed on your screen.
Whether you have any difficulties entering the code or other questions left, feel free to contact our Customer Service team for clarifications.
CNE Express is the company with the ability to offer immediate updates, because of the fastest system data exchange.
Alltracking picks up on all the details and passes them on to you. We share the same database and know exactly when to offer you the changes and updates.
When our system does not show updates, this can only mean that there is a delay that neither the delivery company nor us can influence.
We can assure you that almost 100% of delayed packages and shipments eventually get delivered.
Alltracking makes sure the customers know they have to check the Track and Trace button and see if the information there is what they have to know about the parcel.
It is not difficult to track and trace your package with the help of the Alltracking e-tracking system.
You are one step away from the information on the status and location of your parcel. But you need a tracking number for it. Find it on your paper receipt or in your email confirmation.
The most important combination of numbers and letters you possess is everything you need to have to know where your parcel is.
CNE Express has a transparent tracking service and the information present on the website is corrected before being completed.
Most websites will allow you to enter the given number into their Tracking System finder but in case the website does not provide this information directly, you can contact the Customer Service team and request additional details.
The package you request the information for will be checked by our Customer Service team who are constantly monitoring all the changes that can happen.
The Local or International Tracking department deal with lost/delayed or damaged packages.
If you think this can happen to you, do not hesitate to contact the team for specifications.
If you are wondering how to find the tracking number and have no clue where to search, read below.
The website is easy to understand and follow.
Track and Trace System in China
China has a standard delivery approach, well known to customers from all over the world, where the client gets packages (from small to big) sent as soon as the payment method is completed.
All packages and shipments in China are usually monitored within the system.
CNE Express uses specific post technologies to give the customers access to the data that is associated with the packages and shipments that customers have unique tracking codes for.
This industry-specific and user-friendly information technology is for our post and freight tracking systems. That is why the parcels that CNE Express tracks are easy to monitor anywhere in the world.
CNE Express is a great logistics partner for any tracking website because it is:
- A part of a reliable online global tracking system that is available 24/7.
- Has integrated electronic invoices and statements.
- Offers access to comprehensive reports as required by tracking websites to offer customers appropriate information.
CNE Express Track and Trace system is available for you to access 24 hours a day, 7 days a week and Alltracking generously provides the accumulated data from the CNE Express database for your convenience.
This allows you to monitor the progress of any time of order to delivery end.
Do not hesitate to take advantage of the capabilities the system offers.
If delays happen, there must be a good enough reason for them. Still, the company always tries to be on time with everything they do.
Delays can be caused by various reasons – from the slow performance of the staff to the wrong address that cannot be found without any additional information.
There can be numerous reasons for the non-trackage of the parcel you need information for.
But before any panic starts, customers are advised to consider it being stuck in transit. This means that the status of the package has not moved in a long time and there is no news that the tracking website can share.
After any significant changes happen, the status of the parcel will change too. But if you do not see it straight away, do not consider the package lost – it can just be temporarily delayed.
In every other case, you will get a full or partial refund. Do not panic.
If you think your parcel is lost and there are objective reasons to believe it – the CNE Express Customer Service team will sort it out for you.
Although there are several cases when CNE Express can justify the delay and explain it, the reason why it happens usually lies on the surface.
From time to time the “missing parcel” issue happens to anyone. CNE Express is usually very attentive and caring, going the extra mile for the customers to be satisfied but 100% of cases simply cannot always be successful.
The parcel may be lost on the way to the final destination. These cases are rare but they do exist.
In case this happens please contact the CNE Express Customer Service team for further assistance.
The investigation will need to take place and the company will take the responsibility of offering you a solution.
Please note that you will be asked to offer information that will help to investigate the case.
It usually takes up to 48 hours to get a response from the Customer Service team. The complaints, appraisals, suggestions, and tracking number information requests can all be submitted.
But the lost parcel is not the only possible variant here. The parcel can also be stuck in transit, the goods can be stuck at customs, and delayed for any reason at all.
The Customer Service team will be able to provide you with all the answers you need. Keep an eye on their reply.
Whether you want to complain or have any suggestions, feel free to contact the Customer Service team at CNE Express.
Usually, customers have the following claims that the Customer Service team deals with:
1) Tracked packages that did not reach the destination
At CNE Express, when delivery of an article cannot be completed, the item is either returned to the sender or returned to the Parcel Redistribution Centre.
If you printed the wrong address on the shipping label, didn't include a return address, or poorly packaged the item, CNE Express cannot be responsible for it.
In most of the other cases, the delivery company will investigate the case and refund you.
2) Damaged tracked parcels
If the item arrives damaged, the first thing you need to do is get in contact with the seller as soon as possible. (this is for those who purchased an item online that was later on sent with CNE Express).
The seller will discuss the issue with the respective post company. In this case, the seller is responsible for the condition of the items when you receive them.
If the item is damaged you can enclose pictures, and put it all in writing, ideally in an email that you need to send to the seller. The seller then will investigate what happened with CNE Express and either refund you or give you a substitute product.
3) Confiscated tracked items
Chinese companies engaged in delivery may still have packages delayed for reasons beyond their control even if they are super professional in what they do.
If a package contains a prohibited item when entering another country (if the package originates from China and goes abroad), then it will most likely be confiscated at customs by officials).
If you want to address your claims to the Customer Service team, please use of the these two methods to do it:
Telephone number: +86 400 021 5600
Online form: https://www.cne.com/about/contact
Ground information about CNE
CNE International Logistics Co., Ltd. (CNE) offers cross-border express delivery services to more than 20 countries, consolidating export logistics resources.
For FBA services, CNE provides CNE FBA using reliable postal services and trackable routes. CNE also offers Global Postal Parcel services for international deliveries, covering 232 countries and regions with free access to tracking throughout the entire delivery process.
Branches and locations
The company is headquartered in Shanghai and has an operations center in Shenzhen. The company operates two state-of-the-art sorting centers in Dongguan and Jiaxing. There are more than 15 other branches in China in various locations.
The history of CNE Express
CNE Express was originally founded in 2003. Since 2003 company has put significant investment into its in-house communication systems and warehouse processing facilities in order to provide an efficient delivery service.
Since 2004, CNE has developed a Japan, Europe, and USA line which fast-track deliveries to these common destinations through an established network of reliable package delivery companies.
In 2022 the company was named the company with “the best Customer Service team” in China.
Interesting facts about CNE:
- CNE Express is processing more than 2 million items daily.
- The average delivery time for CNE Express is 3 weeks. In the order status, sellers using the services of this logistics company usually write an estimated period of 15-45 days.
- CNE Express works in collaboration with many market-leading logistic companies around the globe, including DHL, UPS, DPD, and many national postal services, such as PostNL and PHLPost.
CNE Express Customer Service:
Phone Number: +86 400 021 5600
Email address: https://www.cne.com/about/contact (Online form)
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Official website
http://www.cne.com/ -
Provider’s phone number
+86 400 021 5600 -
File a claim or find a package
Phone: +86 400 021 5600
Website: https://www.cne.com/about/contact
