Cigerma
CIGERMA is a logistics company in China, which specializes in cross-border logistics and fulfillment solutions.
CIGERMA tracking packages and shipments
CIGERMA is the leading express and logistics service individual customers and businesses, locally, as well as internationally.
CIGERMA courier service delivers to multiple destinations and you can track all packages sent through this courier on this website in just a few clicks.
CIGERMA’s Tracking System is available 24/7 with regular updates that the customers can rely on and consider a reliable source of information.
Alltracking made sure all the packages and shipments labelled by CIGERMA could be detected no matter where they were.
You can easily track any express delivery package with the Alltracking website which guarantees you straightforward information about your package.
When the company takes care of customers’ parcels and sends them overseas, the tracking number is always assigned for everyone’s convenience.
Our Alltracking website surely will offer you transparent information related to shipments and packages when you enter a tracking number on our online platform.
Alltracking.com will do the job of providing the information regarding your delivery by visiting our website, introducing the track number and connecting to the world database.
With Alltracking.com the service is less complicated because no need to log in or enter any personal information about your package as the platform has a built-in automatic recognition system that determines which courier your tracking number belongs to.
The information you want to receive then will be automatically displayed on your screen
You will get the location and the status of your parcel immediately not needing to take any difficult steps.
What do I need to enter to track the parcel?
CIGERMA allows all of its customers to know the status and location of each of their shipments.
For that, you will need to have your CIGERMA’s tracking number, which you will then need to enter in your tracking session so that the system shows the package status.
When you are 100% sure you want to track packages and shipments you enter our website and follow the steps indicated there.
CIGERMA offers tracking updates through the tracking server that can be accessed by customers from any corner of the world.
Alltracking is the website that can guarantee you the status and location of the package or shipment that you are expecting to get delivered.
All the information you need to give us is the number that is requested in the tracker field, and you will receive detailed information about the parcel and its current status.
Just like it was mentioned above, the tracking code is everything you need at this point.
For those customers who do not know where to find the company’s tracking number, try to remember the method of payment you performed.
If you paid with cash or credit card – you should have a receipt with the tracking number on it.
The confirmation number can also be found in your email if you choose an online payment method.
The tracking number will give you an understanding of where the packaging is at this very moment.
For example: the parcel can be: either in transit, delayed or stuck in customs. This information usually helps the customers understand when to expect the package and what barriers it may have on the way to the destination.
Can CIGERMA tracking numbers be found in the global tracking system?
CIGERMA is responsible for express deliveries and logistics solutions in many countries in the world.
The tracking numbers that companies assign to parcels that travel abroad can be identified on any tracker website that has access to the universal tracking database.
You can track CIGERMA globally via our Alltracking online platform where you will be able to track as many parcels as you expect, you will find your tracking numbers on items you have purchased online that use a courier.
As CIGERMA is one of the most influential logistics companies in the world, also being part of the Global Tracking Union, the system allows us to monitor the parcel status changes that happen immediately.
How can I find out where my package is?
To Track and Trace packages and shipments from China one has to have a tracking number that will be useful at all stages of the tracking process.
No matter where you are at and what time of the day it is Alltracking will allow you to introduce the tracking code to find the information that you need to know.
Our tracking platform made it seem effortless for anyone to track packages and shipments on its website with the help of just a combination of characters that you are given upon purchase.
Alltracking gives you a wide source of information if you introduce the tracking code into the panel and submit it.
Our online service only requires your tracking number which you should have after the payment was finalized.
Alltracking is a secured highly professional method of finding detailed information that you cannot get access to without a special service.
This tracking packages and shipments website grants the customer the possibility to witness the changes at every step of the way, estimating the delivery at the right time.
What do I need to do to find the parcel on Alltracking website?
Alltracking will make sure your parcel is found in the system no matter when you try to get hold of it.
Alltracking website is a respectable online platform for customers who are dealing with parcels and packages as well as goods deliveries from all around the world.
The basic knowledge of how we operate will help you to get the updates you need.
All the steps you need to perform on our website are simple:
- Enter the postal identifier in the field with the icon,
- Click on the Track the Package button,
- Find out where your package is and its current status.
The information we provide will include the hub where the package is, the time and date – and most importantly the destination and approximate time it will get there.
What is a tracking number – CIGERMA?
CIGERMA offers tracking numbers can be compared to any other tracking numbers in the world. They are similar.
CIGERMA’s packages have a similar tracking number to standard tracking numbers that are assigned to parcels that leave a country to travel abroad.
You can track any CIGERMA package or shipment on Alltracking.com only having a track number.
This is not all – you can track as many packages on our website on the same day as you wish. Neither Alltracking nor CIGERMA will limit you.
*A tracking number is a specific number assigned to each parcel just before it is shipped. This number works as a unique ID code and allows people to follow and track their package till it reaches its destination.
With this unique combination of characters, you can easily find out where the parcel is while in different hubs in various cities and when it will depart to reach the destination.
Giving each parcel its separate number helps to identify it in the best way possible.
The company’s tracking numbers are meant to help you follow the order through from the departure point to the destination point without any second-guessing and doubts.
You enter the Track and Trace section, introduce the special combination you have, and have the information displayed to you. This is what the electronic global system helps customers do.
CIGERMA Tracking Number Formats
CIGERMA offers customers tracking numbers format that consist of characters that have their meaning.
Every combination of characters on the receipt and the parcel assigned by CIGERMA is special and unique.
If you want to track your parcel online, the system will ask you to introduce the tracking number you were given upon the parcel registration.
This number is yours and does not coincide with any other tracking number out there.
The format consists of numbers but the formats may vary.
What does CIGERMA tracking number look like?
It's worth mentioning that CIGERMA’s tracking numbers may appear in one of the following formats:
Examples:
1030405060785
C45678G56784
* A tracking number is a specific number assigned to each parcel just before it is shipped. This number works as a unique ID code and allows people to follow and track their package all the way.
Alltracking helps customers Track and Trace their packages and shipments from any part of the world.
When you enter the combination of characters you are most likely to find the updates immediately.
Our Alltracking online system offers them every 24 hours with tiny exceptions when the parcel has not reached the hub yet.
But let us tell you that no matter if it is your first ever package to track or the fifth, it is equally easy to do it.
Do not panic if you have not done it previously. Alltracking made is so simple for anyone involved in the tracking process.
If you enter the main page of the Alltracking website you will see the upper panel with a few buttons to click on.
The “Track and Trace” button on the upper panel is where you need to get when you want to find your package on our website.
Alltracking system is integrated with the global parcel tracking service that can track any goods you send with CIGERMA, so when you enter the “Track and Trace” page we will ask you to introduce the unique combination of characters that you have printed on your receipt or confirmation letter in your email.
Then enter the given code into the field and click the Track button.
The information on your package or shipment will be displayed on your screen.
Whether you have any difficulties entering the code or other questions, feel free to contact our Customer Service team for clarifications.
CIGERMA offers a standard way of offering customers any information updates.
You are being given a tracking code which you can use on the company’s website or this website here.
The only difference is that the website’s “check your parcel status” procedure is far more complicated.
It is not difficult to Track and Trace your package with the help of the Alltracking e-tracking system.
You are one step away from the information on the status and location of your parcel. But you need a tracking number for it. Find it on your paper receipt or in your email confirmation.
The most important combination of numbers and letters you possess is everything you need to have to know where your parcel is.
CIGERMA has a transparent tracking service and the information present on the website is corrected before being completed.
Most websites will allow you to enter the given number into their Tracking System finder but in case the website does not provide this information directly, you can contact the Customer Service team and request additional details.
The package you request the information for will be checked by our Customer Service team who are constantly monitoring all the changes that happen.
The Local or International Tracking department deals with lost/delayed or damaged packages.
If you have a feeling that may be your case, do not hesitate to contact the team for specifications.
CIGERMA offers a standard way of offering customers information updates.
You are being given a tracking code which you can use on the company’s website or this website here.
The only difference is that the website’s “check your parcel status” procedure is far more complicated.
Track and Trace System in China
It is not difficult to Track and Trace your package with the help of the Alltracking e-tracking system.
You are one step away from the information on the status and location of your parcel. But you need a tracking number for it. Find it on your paper receipt or in your email confirmation.
The most important combination of numbers and letters you possess is everything you need to have to know where your parcel is.
CIGERMA has a transparent tracking service and the information present on the website is corrected before being completed.
Most websites will allow you to enter the given number into their Tracking System finder but in case the website does not provide this information directly, you can contact the Customer Service team and request additional details.
The package you request the information for will be checked by our Customer Service team who are constantly monitoring all the changes that happen.
The Local or International Tracking department deals with lost/delayed or damaged packages.
If you have a feeling that may be your case, do not hesitate to contact the team for specifications.
It can happen that the data is missing from the system. The customers usually see it as a bad sign.
If you cannot explain the absence of information – think of it as a delay that will eventually be successful and the status will be shown after the package reaches a certain location.
Most of the time customers panic when the information is not being updated but we have to admit there can be a rather convincing reason.
There can be numerous explanations for the non-trackage of the parcel you need information for.
But before any panic starts, customers are advised to consider it being stuck in transit.
This means that the status of the package has not moved in a long time and there is no news that the tracking website can share.
After any significant changes take place, the status of the parcel will be updated accordingly. But if you do not see it straight away, do not consider the package lost – it can just be temporarily delayed.
Though many may consider that CIGERMA may have thousands of packages daily and it is hard to take care of all of them, it is not true. The company is experienced and does the job well.
CIGERMA takes very good care of the parcels as the trust rating is too high to let anyone down. Even though most cases are successful, this cannot be 100% of the cases.
CIGERMA employees are usually very attentive and caring when it comes to all the actions that need to be done, going the extra mile for the customers to be satisfied but 100% of cases simply cannot always be successful.
The parcel may be lost on the way to the final destination. These cases are rare but they do exist.
In case this happens please contact the CIGERMA’s Customer Service team for further assistance.
The investigation will need to take place and the company will take the responsibility of offering you a solution.
Please note that you will be asked to offer information that will help to investigate the case.
It usually takes up to 48 hours to get a response from the Customer Service team. The complaints, appraisals, suggestions, and tracking number information requests can all be submitted.
But the lost parcel is not the only possible variant here. The parcel can also be stuck in transit, the goods can be stuck at customs, and delayed for any reason at all.
If your CIGERMA’s package has been in transit for a long time, you might just have to wait a little longer.
International sending often takes a lot of time, and inclement weather and other delays can prevent you from receiving your package on time.
You may also have checked the tracking status while your package had just departed for its destination, meaning you would have another 7 business days to wait.
If your package has been in transit for over three business weeks, you will need to contact the company directly.
Customer Service team will be able to provide you all the answers you need. Keep an eye on their reply.
CIGERMA seems to have one of the best Customer Service teams that is capable of dealing with any types of requests and issues.
Whether you want to complain or have any suggestions, you are free to contact the Customer Service team at CIGERMA.
Usually, customers have the following claims that the Customer Service team deals with:
1) Tracked packages that did not reach the destination
At CIGERMA, when delivery of an article cannot be completed, the item is either returned to the sender or returned to the company’s branch.
If you printed the wrong address on the shipping label, didn't include a return address, or poorly packaged the item, CIGERMA cannot be held responsible for it.
In most of the other cases, the delivery company will investigate the case and refund you.
2) Damaged tracked parcels
If the item arrives damaged, the first thing you need to do is get in contact with the seller as soon as possible. (This is for those who purchased an item online that was later sent with CIGERMA).
The seller will discuss the issue with the respective post company. In this case, the seller is responsible for the condition of the items when you receive them.
If the item is damaged you can enclose pictures, and put it all in writing, ideally in an email that you need to send to the seller. The seller then will investigate what happened with CIGERMA and either refund you or give you a substitute product.
In case you want to file a claim, please use the email address below to contact the company and ask for explanations: [email protected]
Ground information about CIGERMA
CIGERMA is a logistics company in China, covering most Asian countries and offering reliable express deivery services to private customers and enterprises.
The company provides a complete range of services relating to every aspect of logistics needs.
The company is very customer-oriented and provides global cross-border and fulfillment solutions including initial transportation, customs clearance, warehousing management, inventory control, order processing, logistics distribution and information feedback.
Additional services include: free offline pickup, central processing center, customer service center, technical support center.
Branches and locations
The system connects with 1,000+ service providers, 100+ final delivery service providers, 30+ customs clearance agencies, and 100+ tracking service providers to provide service guarantees.
CIGERMA is headquartered in Shenzhen.
The history of CIGERMA
CIGERMA is a Chinese company specializing in cross-border e-commerce sensitive cargo logistics service providers, and is committed to becoming the world's top cargo logistics service provider.
Over the years the company has hired more than 100 employees.
CIGERMA has built a successful business based on customers' demands for price, timeliness and stability, we can integrate more than 30 dimensions of each product, including country, attributes, weight, size, tariff, etc.
Interesting facts about CIGERMA:
- The system connects with the industry's TOP50 channel service providers to get the lowest price for packages to any destination at any time.
- The company is in partnership with: Amazon, DHL, EMS, eBay, Shopee, UPS and many more.
CIGERMA Customer Service:
Telephone: + country code 0755-89339362、18126354979
Email: [email protected]
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Official website
https://www.cigerma.com/ -
Provider’s phone number
0755-89339362、18126354979 -
File a claim or find a package
Email: [email protected]
