Cainiao
China
Cainiao Smart Logistics Network Limited (Chinese菜鸟网络科技有限公司), formerly known as China Smart Logistics Network, is a famous Chinese logistics company launched by Alibaba Group, jointly with eight other companies, on 28 May 2013.
As of May 2018, Cainiao was one of the largest unicorn companies in China, valued at 100 billion yuan.
Cainiao ensures delivery within 24 hours to any region of China. The company also shares resources with other logistics companies.
Cainiao China tracking packages and shipments
Alibaba Group is a group of trading companies, of which AliExpress and Cainiao are a part. Logistics services in China are performed by Cainiao.
Such a giant needed its logistics. Cainiao introduces package tracking for the convenience of all customers around the world. The shipping process becomes easy and the products are delivered faster.
Tracking a Cainiao package is effortless with AllTracking. Everything you need to do to track your package is to paste your tracking number in the appropriate field where all the international packages can be found.
Please note that parcels that travel within China usually do not have a tracking number.
Alltracking is an all-in-one tracking system that allows you to track packages globally, offering you detailed information about your parcel.
Being a part of the global e-tracking system, Alltracking can give customers the most recent information changes available almost immediately.
Cainiao China shipments and parcels can be tracked anywhere in the world with the help of the Alltracking system which is a part of the e-global tracking union.
To find the details you need to go to the “Track and Trace” section and introduce the tracking number you have.
What do I need to enter to track the parcel?
The parcel can be tracked on this website with the help of a tracker panel that automatically redirects all the information so you and displays it.
As Alltracking is the e-tracking source that processes data 24/7, you can rely on the information to be up-to-date.
If you happen to introduce the tracking number that is requested in the tracker field, you will receive detailed information about the parcel and its current status.
This status is automatically changed when the package is headed to another location.
For those customers who do not know where to find the tracking number, try to remember the method of payment you performed.
If you have a receipt, consider finding the number on it. You can also find the Cainiao number in your email.
This tracking number is the secret combination of letters and digits given to you to receive so much wanted notification related to your parcel.
But the status of the parcel can change from time to time.
If you happen to not see any significant changes do not panic and wait until the information is updated.
For example, the parcel can be: either in transit, delayed, or stuck in customs.
What does one need to do with these details?
Usually, this helps the customers to understand when to expect the package and what barriers it may have on the way to the destination.
Can Cainiao track numbers be found in the global tracking system?
Cainiao China grants access to all the data introduced into the global e-tracking system. Being so professional in the online shopping domain has taught the management the most important lesson – the customers have to know where the goods are at every step of the way.
Cainiao China lets you track and trace any goods you submit with them and see to countries of availability.
As most companies’ tracking system is a part of the global e-tracking system – this is a huge benefit for the progressive society.
Alltracking does the job of offering the customers all the parcels and shipments’ information easily with the help of the integrated system that shows all the detailed changes on the screen.
Alltracking online tracking platform offers you the possibility to find your package wherever it is during its journey to its final destination.
The packages, whether they are big or small, can be tracked on our official tracking website 24/7.
The information received by Alltracking directly from the company's platform is displayed on the customer’s screen. It won’t be a minute before you see it.
To track your package you only need to know Cainiao China’s tracking number and enter it in the search field of the tracking section to know the status or location of the package.
Tracking can be done at any time and from anywhere, and there will always be some information about your package to display.
Alltracking daily offers updates on parcels and shipments sent or received by Cainiao China.
The tracking procedure is available by clicking the “Track and Trace” section title on the upper panel.
How can I find out where my package is?
Alltracking allows to find the parcel on the website having just a tracking number. The service on our website gives customers a secure possibility to see where the package or shipment is in real time.
The hub and the status of the parcel will be shown introducing the Cainiao tracking number.
In the case of non-disclosure, when the details about the parcel are not shown, consider contacting a Cainiao Customer representative for additional information.
If the parcel is still missing after a few days, give the Customer Service team the tracking information you have and wait for the investigation.
Alltracking is the website that provides all the necessary information immediately. Remember that you are just one click away from the shipment information you request.
Get the code from your receipt whether it is saved in a paper form or your email, enter it into the panel, and click the button.
Highly professional and strictly confidential – these are the right words to describe the Alltracking system as a part of the global tracking platform.
If you want to know when to expect the parcel and the estimated delivery time, you can easily find it with the help of AllTracking.
Alltracking is an ideal information-detecting method for parcel and shipment identification which is available to those presenting the Cainiao code.
Do not keep yourself away from the details we own on your parcel.
What do I need to do to find the parcel on the Alltracking website?
The routine is effortless and does not require any step that customers may consider complicated.
As Alltracking is a tracking platform for customers supported by the global post industry, the information the system processes is being spread with lightning speed.
Performing 3 easy steps usually gets the customer where they need to get.
What do you need to do to get the information from Alltracking?
First of all, one has to get the identification number (unique code) written on the receipt, received upon the payment process.
Secondly, you have to introduce the special combination of letters and digits into the field, entering the “Track and Trace” department on the upper panel
When this step is performed, please click the “track” button to finalize the process.
Then you will get access to the data and check the status of the parcel and know the way to monitor the changes whenever you need to check the details.
Usually, the website will show you the hub where the parcel or shipment is at.
If you have zero information displayed or the information has not been updated for a long period, consider contacting the Customer Service team.
What is a tracking number – Cainiao China?
Cainiao China's tracking number system is similar to those anywhere in the world. Their shipments and packages can easily be tracked by our website and can be recognized by global e-tracking websites anywhere in the world. The procedure is rather simple. You only need to know Cainiao’s tracking number and introduce it on the Alltracking website.
There on the main page, you will see the upper panel with Track and Trace section that you have to click on.
When you land on the page you will see the field where you are asked to introduce the track number.The tracking section is meant to show you the status and location of the package.
The tracking procedure can be done at any time or from any place, whether the country of the parcel departure or anywhere in the world.
There will always be some information for your convenience. Sometimes the parcel may be stuck in transit, in this case, the information will be updated as soon as the parcel leaves this intermediate location.
* A tracking number is a unique ID number or code assigned to a package or parcel that can be found on the paper receipt upon the payment process or in the email of the customer upon the confirmation.
What does the Cainiao China tracking number look like?
The Cainiao tracking format usually consists of 10 to 20 numbers and letters. The tracking code often starts with two capital letters followed by numbers.
For example AA000 000 000 000.
The tracking number format can also end with two capital letters (especially for Cainiao Super Economy).
For example AA 000 000 000 CN, where CN stands for China.
The “Track and Trace” button on the upper panel is where you need to get when you want to find your package on our website.
AllTracking system is integrated with the global parcel tracking service that can track any goods you send via post from or to Cainiao so when you enter the “Track and Trace” page we will ask you to introduce the unique combination of digits and letters that you have printed on your receipt or confirmation letter in your email.
Then enter the given code into the field and click Track button.
The next thing you know the informaton regarding your package or shipment will be displayed on your screen.
Whether you have any difficulties entering the code or other questions left, feel free to contact our Customer Service team for clarifications.
With Cainiao China your package should be where you request it to be super fast.
Cainiao China is famous for its deliveries for Chinese e-commerce platforms, as it is the company that knows to deliver small parcels in a short period.
Cainiao China also partners with international logistics and postal service companies to smoothly deliver posts to different countries.
Knowing this business so well allows the company to give the customers the best service and the most accurate information to date.
With the help of a tracking number one should be able to know where the parcel is by entering the Alltracking website and entering the code.
There is a special field for that that you can find on the Track and Trace section’ page. This page will tell you exactly where your parcel is.
The “Track and Trace” system is easily understandable. Every step of the way is monitored and displayed for your convenience by a team of professionals who update the information with its changes. You see these notifications immediately.
Track and Trace in China
Track and trace technology has significant value for both industry and society. For industry, track and trace solutions can solve quality management problems during manufacturing, improve product quality, and increase customer satisfaction.
For society, it can prevent adverse effects from contaminated or defective goods.
Therefore, both Chinese industry and the government are increasing efforts to promote the establishment of a reliable, safe traceability system.
You can track such parcels only before export, or before transfer to the postal operator. In the country of the addressee, they are usually not tracked.
In certain situations the parcel can stay untracked but this usually changes fast. The shipment or packaging can be stuck in a hub without any significant changes. In case you have doubts or you seem unsure, do not hesitate to drop Top You a line asking for information you can not see online.
Alltracking system receives the changed or updated data immediately, but if you feel like you need a more detailed report, consider contacting Customer Support team.
The Customer Support team should be able to offer you a report and estimate the approximate time of the delivery.
Depending on the status of the parcel written in the Track and Trace section you can understand the situation that the shipment faces at the moment.
Various Cainiao Tracking Statuses:
- Pending
- Waiting for withdrawal
- In transit
- Arrived to destination
- Security check failed
- Undelivered
The first and the most important step to take is to wait some time for the details to be uploaded.
If there is still not any progress and the status does not change, offer the Customer Support team the tracking number for them to see what the problem may be.
Most of the time it got delayed somewhere and as soon as something changes the updates will be shown.
If the delivery status of your package remains unclear, here are a few steps to perform:
- Call the Customer Support team and ask for the latest tracking update.
- Ask neighbours for possible information. Sometimes somebody else can be handed youir parcel to pass it on to you if you are not at home at the time of the delivery.
-Submit a search request that the Post company can help you with.
Cainiao China Customer Service is the team you need at this point.
You can only submit a complaint to Cainiao as the sender of the parcel.
Fortunately, most senders have fixed arrangements for lost and damaged parcels.
You are entitled to compensation in money equivalent for your loss.
In this case, please enter the official website, contact the Customer Service team, submit a claim in written form, and wait for the response.
The Customer Service team will analyze each case separately and offer a solution that will suit you.
In a situation when the parcel was damaged, you also will be offered an investigation and compensation later on (if the company has proven responsible for this).
Please note that the delivery can be delayed for whatever reason. In this case, feel free to contact the Customer Service team for additional information.
If you are the sender, initiate an investigation, by sending a written request. In case of damage, your complaint has to be submitted to the postal company within a calendar week.
Ground information about Cainiao China
Cainiao was founded in 2013 by Alibaba Group. The company is now based in Hangzhou.
It came to light in 2016, stating that it could deliver packages in 24 hours across China and 72 hours worldwide.
Launched in 2013, Cainiao has become one of China's biggest startups in a few years and received unicorn status in 2018.
Partnerships with China's largest shipping companies such as ZTO Express, Shentong Express, Yunda, and YTO Express, as well as support from e-commerce leader Alibaba, explain Cainiao's success.
Thus, the company can quickly expand its distribution network and reduce delivery times in China and abroad.
Branches and locations
Through its network of warehouses and distribution centers, Cainiao has been able to develop a global logistics system throughout China and internationally.
The company has over 110 warehouses around the world in addition to its network in China.
The History of Cainiao China
Cainiao is currently regarded as one of the largest logistics and logistics enterprises in China and continues to develop by constantly improving its services. When ordering with premium shipping from e-commerce leaders like Alibaba, shipping is often provided by Cainiao or one of their subcontractors.
In 2016, Cainiao cooperated with more than 40 shipping and logistics companies and benefited from more than 200 warehouse networks through its partnerships.
Today, Cainiao also has its own warehouses and shipping centers and thus has expanded its logistics network.
Through its network of partners, Cainiao provides logistics and shipping solutions for the Alibaba group, allowing e-commerce platforms AliExpress and Alibaba to manage their millions of orders with their shipping service. Cainiao's goal is to be able to offer comprehensive logistics solutions at a low cost.
Interesting historical facts
- Cainiao works so well because it has a large number of warehouses (processing and sorting) across China, as well as links with other couriers which can process parcels, meaning your order will pass through the nearest and most convenient parcel processing center to its origin.
- Internationally, Cainiao also collaborates with couriers overseas, including UPS and FedEx, among many others. This is why it is best to think of Cainiao as a "forwarding company", which will handle your parcel at a certain point in its journey before being passed on to another private courier or logistics company.
- Part of Cainiao's success, along with its backing by eCommerce giant Alibaba, was its working partnerships and collaborations with China's top 14 delivery companies, such as YTO Express, Yunda,bShentong Express, andbZTO Express, among others.
This meant it could immediately extend its parcel forwarding reach and delivery times both within China and worldwide.
Cainao China Customer Service:
Telephone number: +86400-6767- 903
Email: Use the official website to send questions through the chatbot
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Official website
https://www.cainiao.com/ -
Provider’s phone number
+86400-6767-903 -
File a claim or find a package
Website: https://global.cainiao.com/
Enter the official website, use the Contact us section to send questions through the Chatbot
