Bulgarian Post
Bulgaria
The Bulgarian Posts (Bulgarian: Български пощи) is the national postal service of Bulgaria.
The company was established in 1992. Although it was transformed into a joint-stock company in 1997, it is fully owned by the state.
The Ministry of Transport has granted the postal company several certificates of ISO 9001-2000 quality compliance, thanks to the strict order and compliance with international and European standards that apply in Bulgaria Posts.
Bulgarian Posts tracking packages and shipments
Bulgarian Posts package tracking is easy with Alltracking.com, all you have to do is to paste your tracking number in the above field to track a package or go to the Track and Trace section.
We provide you with the most powerful parcel tracking system for any post office.
Alltracking website is a part of the global e-tracking system and accepts any international tracking number, it is a universal tracking website to track a parcel on a global level such as "track my parcel" with accurate information about your shipment.
Alltracking.com will do the job of providing the information regarding your delivery by visiting our website, introducing the tracking number, and connecting to the world's database.
With Alltracking.com the service is less complicated because there is no need to log in or enter any personal information about your package as the platform has a built-in automatic recognition system that determines which courier your tracking number belongs to.
The information you want to receive then will be automatically displayed on your screen.
You will get the location and the status of your parcel immediately not needing to take any difficult steps.
What do I need to enter to track the parcel?
It is effortless receiving information from Alltracking when you have a tracking number that can easily help you do it.
One of the most secured and guaranteed methods to track packages and shipments is entering Alltracking for all information on the item or goods you sent/expect to receive.
Alltracking can track packages and shipments on its website 24/7.
If you introduce the tracking number assigned by the company (that is requested by the system) in the tracker field, you will receive detailed information about the parcel and its current status.
All you have to do is find the typically 13-digit Bulgarian Posts tracking number that you have on your receipt.
Alternatively, if you do not know how to find it or you do not have the number for any reason at all, you can contact the Customer Service team for additional steps.
Can Bulgarian Posts track numbers be found in the global tracking system?
Sure they can. Tracking Bulgarian Posts shipments and parcels can be done globally from any part of the world outside Bulgaria via our AllTracking global tracking system - just follow the onscreen instructions and you will be able to track as many parcels as you expect, you will find your tracking numbers on items you have purchased online that use a courier for.
As BulPost is a part of the global tracking union, the system allows us to monitor the parcel status changes that happen immediately.
How can I find out where my package is?
Alltracking gives you a wide source of information if you introduce the tracking code into the panel and submit it.
Our online service only requires your tracking number that you should have after the payment was finalized.
Alltracking is a secured highly professional method of finding detailed information that you cannot get access to without a special service.
This tracking packages and shipments website grants the customer the possibility to witness the changes at every step of the way, estimating the delivery at the right time.
What do I need to do to find the parcel on the Alltracking website?
All the steps you need to perform on our website are simple:
- enter the postal identifier in the field with the icon,
- click on the Track the Package button,
- find out where your package is and its current status.
The information we provide will include the hub where the package is, the time and date – and most importantly the destination and approximate time it will get there.
What is a tracking number – Bulgarian Posts?
You can track your Bulgarian Posts package or shipment on Alltracking.com only having a tracking number.
*A tracking number is a specific number assigned to each parcel just before being shipped. This number works as a unique ID code and allows people to follow and track their package till it reaches its destination.
With this unique combination of letters and numbers, you can easily find out where the parcel is while in different hubs in various cities and when it will depart to reach the destination.
Giving each parcel its separate number helps to identify it in the best way possible.
Bulgarian Posts tracking numbers are meant to help you follow the order through from the departure point to the destination point without any second-guessing and doubts.
You enter the Track and Trace section, introduce the special combination you have, and have the information displayed to you. This is what an electronic post-global system helps customers do.
Bulgaria Postal Number Formats
The tracking number Bulgarian Posts apply to each parcel that leaves the country consisting of digits and letters.
This system is globally recognized and is similar to all the tracking numbers around the world.
The number consists of characters that are specific and unique.
To track your parcel online, the system will ask you to introduce the tracking number you were given upon the parcel registration.
This number is yours and does not coincide with any other tracking number out there.
What does the Bulgaria Posts tracking number look like?
Bulgarian Posts tracking number consists of:
For international items:
13 symbols: First letter R,С, Е or V, followed by a second letter from A to Z, followed by nine digits, followed by two letters referring to the code of the country, from which the item was sent.
For example: RH054250664CN, CP004152151BG, EC610548787UA, VV015975882ES.
For domestic items:
A combination of thirteen symbols, both letters, and digits. The number begins with the letters PS.
All domestic and international postal registered items, parcels, and international courier items can be tracked.
Outbound international items are tracked on Bulgarian Posts’ website until they are dispatched from Bulgaria.
After that, they are tracked on the official website of the destination postal operator.
Inbound international items are tracked on the official website of the postal operator of origin until they arrive in Bulgaria. After that, they are tracked on Bulgarian Posts’ official website.
The “Track and Trace” button on the upper panel is where you need to get when you want to find your package on our website.
AllTracking system is integrated with the global parcel tracking service that can track any goods you send via post from Bulgaria with Bulgarian Posts so when you enter the “Track and Trace” page we will ask you to introduce the unique combination of digits and letters that you have printed on your receipt or confirmation letter in your email.
Then enter the given code into the field and click Track button.
The next thing you know the informaton regarding your package or shipment will be displayed on your screen.
Whether you have any difficulties entering the code or other questions left, feel free to contact our Customer Service team for clarifications.
The most important combination of digits and letters you possess is everything you need to have to know where your parcel is.
Bulgarian Posts has a transparent tracking service and the information present on the website is corrected before being completed.
Most websites will allow you to enter the given number into their Tracking System finder but in case the website does not provide this information directly, you can contact the Customer Service team and request additional details.
The package you request the information for will be checked by our Customer Service team, who are constantly monitoring all the changes that parcels may overgo.
The Local or International Tracking department deal with lost/delayed or damaged packages.
If you think this can happen to you, do not hesitate to contact the team for specifications.
If you are wondering how to find the tracking number and have no clue where to search, read below.
Track and Trace System in Bulgaria
The Bulgarian Posts tracking system is one of the best mail tracking systems in Europe.
Through the company's official website, you can find out the location or status of your mail sent.
Alltracking offers an easy solution for tracking parcels and shipments from Bulgaria.
Just enter your Bulgarian Posts tracking number and you will know everything about the location or status of your postal package. In case the package has been picked up, it will also be reflected in the information displayed.
In the case of international packages, on the same website, you can use the Bulgarian Posts international tracking process and find all the information about the location of your package.
You can also track your packages through our platform, where you will receive information about your postal mail.
Let’s say you use Alltracking on a daily basis to check the information changes, but they do not happen. Do not think anything negative before you find out the real reason behind it.
There can be numerous reasons for non-trackage of the parcel you need information for.
But before any panic starts, customers are adviced to consider it being stuck in transit.
This means that the status of the package has not moved in a long time and there is no news that the tracking website can share.
After any significant changes take place, the status of the parcel will be updated accordingly. But if you do not see it straight away, do not consider the package lost – it can just be temporarily delayed.
We will try to give you information that is up-to-date, following every news that hits the system.
But it can surely happen that the parcel is lost on the way to the final destination. These cases are rare but they do exist.
In case this happens do not overthink and contact Bulgaria Customer Support team for further assistance.
Most packages are delivered no later than 5 business days after the expected delivery date.
If the delivery is taking longer than expected, and you're concerned that your package is missing, we want to help you find it.
You can ask the company to start an investigation into the missing package and we’ll try to find and deliver it.
If the package is declared missing, the sender can request compensation for the insured value of the package and the cost of postage (after investigation and in compliance with all the required policies).
Terms and conditions for submitting claims
According to p.56 of the “General Conditions of the Contract with the Users of the Universal Postal Service and Postal Money Transfers Provided by Bulgarian Posts PLC” (General Conditions), a claim can be submitted by the sender of the item/postal money transfer up to the time of receipt by or payment to the recipient.
A claim is considered only when all details about the item are filled in the claims system, and when a copy of the receipt issued at the time of submission of the item is provided.
In case of problems concerning registration in the System or submission of claims: Use the official Bulgarian Posts telephone number or the email that is written in Contacts.
Usually on the official website is looks like this:
- If this is the first time you access the system, please register via the Sign up now link on the home page. Enter your details (Name, Surname and E-mail).
You will receive a username and a password for access on the e-mail you have provided.
From that moment you will be able to submit your claims online as well as to receive information about the progress of their treatment.
The telephone numbers listed below can be used to obtain information about filling in claims and inquiries, about claims for which no reply has been received within the prescribed periods /within a period of 1 month from the date of submission of the claim for domestic postal items and money transfers and within a period of 3 months for international postal items/, about issues related to replies to claims and inquiries, indemnities.
When it comes to the claim reasons there can be plenty – from missing package to the prohibited items that got stuck at the customs.
All these reasons are the case of investigation that needs to be performed with accuracy and much patience.
For any of the reasons above including your willingness to find out additional details about the shipments next location please contact Customer Support team.
Ground information about Bulgarian Posts
Bulgarian Posts is one of the oldest postal services companies in the world. It is responsible for managing, distributing, and maintaining control of all postal services in Bulgaria.
With more than 140 years of operating in the country, the Bulgarian Posts parcel shipping service has established branches all over the country and also expanded to all UPU member countries.
Branches and locations
Currently, the Bulgarian Posts has 2981 post offices, ensuring that mail and letters are delivered to all corners of the country.
Thanks to Bulgarian Posts' multiple branches in different parts of the country, the whole country can be kept in touch, ensuring the optimal functioning of many companies, services, and organizations.
In addition, international mailing allows many people abroad to communicate with their relatives or friends within the country.
Bulgarian Posts cover more than 80,000 km of postal routes throughout the country, guaranteeing service throughout the national territory. With all this extension, Bulgarian mail reaches even the most remote areas of the country, allowing the whole country to be constantly and safely connected.
Also, Bulgarian Posts shipping services reach more than 180 countries, including all member countries of the Universal Postal Union.
Thanks to this postal company, international money transfers can also be made, and different other services are offered.
The History of Bulgarian Posts
The Bulgarian Posts company was established in 1992.
Its predecessor, the Bulgarian Posts and Telecommunications company, was founded as the Bulgarian Posts and Telegraphs after the Liberation of Bulgaria from Ottoman rule, as the provisional Russian administration handed over all post and telegraph offices to the newly restored Bulgarian state in 1879.
It joined the General Postal Union in the same year. On March 31, 1997, "Bulgarian Posts" EOOD was transformed into a joint-stock company.
In 2005, the company operated 3,008 post offices and a total length of 80,060 km with the postal route. The company was a monopoly in the country in providing universal postal service until 2006.
As of 2016, Bulgarian Posts reported operating 2,981 post offices and 4,814 mailboxes.
Interesting historical facts
- In 1879 Bulgaria became a member of the Universal Postal Union.
- In 1992 after the split of Bulgarian Posts and Telecommunications Plc, two companies were established – Bulgarian Posts Plc and Bulgarian Telecommunications Company Plc.
- 1993. PostEurop, The Association of European Public Postal Operators, was established, and Bulgarian Posts became a member.
- In 2003 for the first time a barcode for internationally registered items and parcels was introduced at Bulgarian Posts Plc.
The Track and Trace system for international and EMS items was introduced. Projects for a system for quality measurement and an integrated counter were developed in cooperation with CTT.
- In 2005 Bulgarian Posts Plc became a regular member of the EMS Cooperative, which marks the beginning of the exchange of messages for the accepted and delivered EMS items. A service for acceptance of Bulpost items at the expense of the recipient was introduced.
- In 2008 a decree of the Council of Ministers was approved concerning the adoption of an ordinance for general rules for mutual access to the networks of the postal operators of the universal postal service or part of them.
- In 2009 the company received the following certificate for compliance with quality - БДС EN ISO 9001-2008.
Bulgarian Posts Customer Service:
Domestic items and money transfers +359 2 9493329.
International inbound postal items - +359 2 9493121, +359 2 9493343.
Email: [email protected]
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Official website
http://www.bgpost.bg/ -
Provider’s phone number
+359 2 9493329,+359 2 9493121, +359 2 9493343 -
File a claim or find a package
Email: [email protected]
Website: https://bgpost.rqms.eu/bgpost/customer.pl
If you have an inquiry that you would like to send to Bulgarian Post staff, please use the following email address or fill in the form that is introduced on the official website.
