AUS

Alltracking will give you a chance to see the changes that the package or shipment will have before it reaches its final destination.

The “Track and Trace” button on the upper panel is where you need to get when you want to find your package on our website.

Alltracking system is integrated with the global parcel tracking service that can track any goods you send from AUS so when you enter the “Track and Trace” page we will ask you to introduce the unique combination of digits and letters that you have printed on your receipt or confirmation letter in your email.

Then enter the given code into the field and click the Track button.

The next thing you know the information regarding your package or shipment will be displayed on your screen.

Whether you have any difficulties entering the code or other questions left, feel free to contact our Customer Service team for clarifications.

AUS is a postal company with multiple logistics and postal tasks that have to be performed daily every minute of the time.

Thousands of packages and shipments need to be sent every day and the company has to track them down to make sure they all arrive on time at their destination point.

With AUS, your package should be where you request it to be super fast.

As AUS deals with e-commerce a lot, the delivery services are on the highest and the most professional level.

We know that AUS is a well-recognized carrier for shopping/ e-commerce platforms, the company knows to deliver in very short terms thousands of parcels.

With the help of a tracking number one should be able to know where the parcel is by entering the Alltracking website and entering the code.

There is a special field for that that you can find on the Track and Trace section’ page.

This page will tell you exactly where your parcel is.

Package statuses can vary.

Here is the list of frequently shown parcel statuses.
- Parcel accepted, or Item received – the consignment was delivered by the recipient to the post office.
- Parcel on the way, or Item transit - the cargo has left the receiving point and is moving around the country to the border.
- The parcel arrived at an intermediate point, or Arrived local distribution center - the cargo is being sorted.
- The parcel has left the intermediate point, or Departed the local distribution center - the cargo has been sorted and is moving to the border.
- The parcel is at the customs of the sending country, Arrived at the customs of the original country - the cargo is undergoing customs procedures.
- Parcel is being prepared for dispatch or Arrived at the Airport.
- The parcel has left customs, or departed from customs original country the cargo has passed customs inspection.
- The parcel is outside the country of departure, or Departed from customs original country - the cargo has left the country of dispatch.

The “Track and Trace” system is easily understandable.

Every step of the way is monitored and displayed for your convenience by a team of professionals who update the information with its changes.

You see these notifications immediately.

Track and Trace in China

Customers know that the famous electronic Track and trace system saves a lot of time. Both clients and the company are satisfied in the end. Dealing with hundreds or even thousands of packages daily, the access given to the customers for parcel monitoring is a life-saver.

For industry, track and trace solutions can solve quality management problems during manufacturing, improve product quality, and increase customer satisfaction.

For society, it can prevent adverse effects from contaminated or defective goods. AUS sees the track and trace system as the key element of their professional activity.

Once you give the customer the tracking code they can check all the updates themselves. This slightly takes the pressure off.

You can track such parcels only before export, or before transfer to the postal operator. In the country of the addressee, they are usually not tracked.

In case one cannot track and trace the package there is always a way to check what is going on with the help of the Customer Service team but first let us tell you what happens if you cannot track your shipment.

Before you think your package is non-trackable, give it a chance to still appear. Sometimes it can happen so that the package or shipment is still stuck in transit or kept at customs – the situation will see changes once the restrictions disappear.

If this ever happens to you, just remember that in certain situations the parcel can stay untracked but this usually changes fast.

The shipment or packaging can be stuck in a hub without any significant changes.

In case you have doubts or you seem unsure, do not hesitate to drop AUS a line asking for information you can not see online.

Alltracking system receives the changed or updated data immediately, but if you feel like you need a more detailed report, consider contacting the
Customer Service team.

The Customer Service team should be able to offer you a report and estimate the approximate time of the delivery.

ONLINE SHOPPING CASES:

You have made your first order on Aliexpress, Joom, or Ebay as well as other popular shopping platforms, and are looking forward to the seller sending your order.

As a rule, information about the tracking code begins to be updated 7-10 days after receiving the tracking code, or 1-2 days after the (real) delivery of the parcel to the post office.

Small stores issue a tracking code immediately but take the order to the post office when a certain number of parcels are collected, this can be 1 time in 7-14 days.

There are more stores, the delivery of parcels to the mail occurs more often, and, accordingly, the first information on the track codes of such stores appears earlier.

If the package shows no sign of appearing, we recommend the customers get the tracking number ready for an investigation.

Whether you think your package or shipment is delayed, missing, damaged, or lost – the best decision is to wait and then get in touch with AUS Customer Service team for situation clarification.

If you waited long enough but nothing changes – meaning, the changes are not being uploaded, try returning in a couple of days.

Then, if there is still not any progress and the status does not change, offer the Customer Service team the tracking number for them to see what problem there may be.

Most of the time it got delayed somewhere and as soon as something changes the updates will be shown. If the delivery status of your package remains unclear, be sure to inform the Customer Service team and ask your questions to receive answers.

When contacting customer service, you will be asked to provide the tracking number from the receipt and, if possible, an accurate and detailed description of the goods and packaging.

Most likely then all the distribution centers will be checked to find out if the shipment was perhaps addressed incorrectly or if its packaging got damaged or lost on the way.

If the package was not retained in one of our distribution centers the Service team will continue the search to find out where things went wrong.

AUS is known to deal with claims in the most ecological way offering customers the belief that everything will be sorted.

You can complain as you have a full right to it. You are entitled to tell the company about your feelings if they let you down.

Please remember, that in a situation when the parcel is damaged or lost, you can claim compensation in money equivalent for your loss or damage.

In this case, you have to enter the official website, contact the Customer Service team, submit a claim in written form, and wait for the response.

The Customer Service team will analyze each case separately and offer a solution that will suit you.

In a situation where the parcel was damaged, you also will be offered an investigation and compensation later on (if the company has proven responsible for this).

Please note that the parcel can be delayed for whatever reason. In this case, you have to contact the Customer Service team for additional information.

If you are the sender, start an investigation into your parcel using the online form below. In case of damage, your complaint must be submitted to AUS within the first 7 calendar days.

To send a claim please consider following the link http://www.asusexp.com/ and fill in the contacts form.