Shopee Xpress (BR)

The “Track and Trace” button on the upper panel is where you need to get when you want to find your package on our website.

Alltracking system is integrated with the global parcel tracking service that can track any goods you send via Shopee Xpress from Brazil so when you enter the “Track and Trace” page we will ask you to introduce the unique combination of digits and letters that you have printed on your receipt or confirmation letter in your email.

Then enter the given code into the field and click the Track button.

The next thing you know, the information regarding your package or shipment will be displayed on your screen.

Whether you have any difficulties entering the code or other questions, feel free to contact our Customer Service team for clarifications.

Shopee Xpress gladly offers any online platform updates that can be accessed with a tracking number.

With Shopee Xpress your package gets on time every time.

Shopee Xpress is one of the delivery companies on the territory of Brazil that is engaged in e-commerce. The company is famous for knowing how to deliver small parcels in a short period.

Shopee Xpress also partners with international logistics and postal service companies to smoothly deliver posts to different countries.

With the help of a tracking number, one should be able to know where the parcel is by entering the Alltracking website and entering the code.

There is a special field for that - you can find it on the Track and Trace section’ page.

This page will tell you exactly where your parcel is.

The “Track and Trace” system is easily accessible.

Every step of the way is monitored and displayed for your convenience by a team of professionals who update the information with its changes.

You see these notifications immediately.

Track and Trace System in Brazil

Brazil has a world standard delivery approach, where the customer gets packages (from small to big) sent as soon as the payment method is completed.

All packages and shipments in Brazil are usually monitored within the system.

Shopee Xpress uses special delivery technologies to give customers access to the data that is associated with the packages and shipments that customers have unique tracking codes for.

This industry-specific and user-friendly information technology is for post and freight tracking systems. That is why the parcels that Shopee Xpress tracks are easy to monitor anywhere in the world.

Shopee Xpress is a great logistics partner for any tracking website because it is:
• A part of a reliable online global tracking system that is available 24/7
• Has integrated electronic invoices and statements
• Offers access to comprehensive reports as required by tracking websites to offer customers appropriate information.

Alltracking in its turn will do anything the possibilities allow, offering the customers the most recent updates the system has.

Do not hesitate to take advantage of our Alltracking website’s capabilities.

In certain situations, the parcel can stay untracked but this usually changes fast.

The shipment or packaging can be stuck in a hub without any significant changes. Delays do happen, and they do not always depend on the logistics company directly.

In case you have doubts about a possible delay, or you seem unsure whether the parcel is delayed or lost, do not hesitate to drop Shopee Xpress a line, asking for information you can not see online.

Alltracking system receives the changed or updated data immediately, but if you feel like you need a more detailed report, consider contacting the Customer Service team.

The Customer Service team should be able to offer you a report and estimate the approximate time of the delivery.

ONLINE SHOPPING CASES:

As a rule, information about the tracking code starts to be updated 7-10 days after receiving the tracking code, or 1-2 days after the delivery of the parcel to the post office.

Small stores issue a tracking code immediately but take the order to the post office when a certain number of parcels are collected, this can be once in 7-14 days.

Missing packages and shipments are always an exclusive case that needs to be investigated.

The first and most important step (when you have not heard from the company about the package) is to wait some time for the details to be uploaded into the system.

If there is still not any progress and the status does not change, offer the Customer Service team the tracking number for them to see what the problem may be.

Most of the time it got delayed somewhere and as soon as something changes the updates will be shown.

If the delivery status of your package remains unclear, be sure to inform the Customer Service team and ask your questions to receive answers.

When contacting the team’s representatives, you will be asked to provide the tracking number from the receipt and, if possible, an accurate and detailed description of the goods and packaging.

Most likely then, all the distribution centers will be checked to find out if the shipment was perhaps addressed incorrectly or if its packaging got damaged or lost on the way.

You can only submit a complaint to Shopee Xpress as the sender of the parcel, not as the recipient. Fortunately, most senders have fixed arrangements for lost and damaged parcels.

You are entitled to compensation in money equivalent for your loss.

In this case, you have to enter the official website, contact the Customer Service team, submit a claim in written form, and wait for the response.

The Customer Service team will analyze each case separately and offer a solution that will suit you.

In a situation when the parcel was damaged, you also will be offered an investigation and compensation later on (if the company has proven responsible for this).

Please note that the parcel can be delayed for whatever reason. In this case, you have to contact the Customer Service team for additional information.

If you are the sender, start an investigation into your parcel using the online form below. In case of damage, your complaint must be submitted to Shopee Xpress within 7 calendar days.

Both buyer and/or seller can file for a damaged/lost compensation claim from the Shopee Customer Service Team if the parcel is being lost/damaged by Shopee Supported Logistics Partners.

a. Damaged parcel claims process

1. Must file for the claim within 5 working days from the delivery date.

2. Provide supporting documents such as an air waybill and an image of the damaged parcel.

3. Send the supporting documents through email to the Customer Service Team.

b. Lost parcel claims process

1. Ensure a parcel does not exceed 30 days from the date of its first tracking status being updated.

2. Send your proof of delivery and order details to us through email to the Customer Service Team.

3. Other documents or proofs may be necessary if the company asks you to provide them.

If you need to file a claim or have a request that you want to address, please use the official website’s link, fill in the form below, and wait for the reply from the Customer Service team with further instructions: https://help.shopee.com.br/portal