NEW ZEALAND POST LIMITED

It is not difficult at all to find your package once you enter Alltracking website – the main page will direct you to the section you need to visit to track the package.

The “Track and Trace” button on the upper panel is where you need to get when you want to find your package on our website.

AllTracking system is integrated with the global parcel tracking service that can track any goods you send via post from New Zealand with NZ Post so when you enter the “Track and Trace” page we will ask you to introduce the unique combination of digits and letters that you have printed on your receipt or confirmation letter in your email.

Then enter the given code into the field and click Track button.  

The next thing you know the informaton regarding your package or shipment will be displayed on your screen.

Whether you have any difficulties entering the code or other questions left, feel free to contact our Customer Service team for clarifications.

NZ Post want all customers to feel that their packages and shipments are in good hands. With NZ Post you do not have to worry about the safety – no issues will appear, while Alltracking will make sure you are aware of that.

NZ Post assigns tracking numbers mainlyso that the customers could feel protected and know their belongings or items will be delivered and can be traced.

Most websites will allow you to enter the given number into their Tracking System finder but in case the website does not provide this information directly, you can contact the Customer Support team and request additional details.

The package you request the information for will be checked by our Customer Support team who are constantly monitoring all the changes that parcels may overgo.

The Local or International Tracking department deal with lost/delayed or damaged packages.

If you have a feeling that may be your case,do not hesitate to contact the team for specifications.

NZ Post is famous for reliable order tracking system where the customer is treated like a nr.1 priority.

If you are wondering how to find the tracking number and have no clue where to search, read below.

Track and Trace system in New Zealand

Although NZ Post may not be known to European customers, the company has a superb reputation within the country.

NZ Post makes sure the customers receive current information about the location and the status of the packge or shipment they‘ve sent.  

Through the company's official website you can find out the location or status of your mail sent ut this step is more complicated than what Alltracking is willing to provide.

Alltracking offers an easy solution of tracking parcels and shipments from New Zealand and back to the country.

Just enter your NZ Post tracking number and you will know everything about the location or status of your postal package. In case the package has been picked up, it will also be reflected in the information displayed.

In the case of international packages, on the same website, you can use NZ Post tracking process and find all the information about the location of your package. You can also track your packages through our platform, where you will receive information about your postal mail.

From time to time customers address us the following gssue – the package information has not been updated for a while. These case are rare but they do happen.

Let’s say you use Alltracking on a daily basis to check the information changes, but they do not happen. Do not think anything negative before you find out the real reason behind it.

There can be numerous reasons for non-trackage of the parcel you need information for.

But before any panic starts, customers are adviced to consider it being stuck in transit.  

This means that the status of the package has not moved in a long time and there is no news that the tracking website can share.

After any significant changes take place, the status of the parcel will be updated accordingly. But if you do not see it straight away, do not consider the package lost – it can just be temporarily delayed.

Either it is stuck in transit or kept in a hub longer than expected – we strongly recommend you to wait before you take any action. In most situations it will be sorted out and you will be satisfied.

No compensation is payable for delays. Once a reasonable period for delivery has passed, and in the absence of any information on where an item is, the company may determine the item to be lost and a claim for loss may be made.

If your package or shipment could not find its way to New Zealand, please read the information below.

Alltracking will try to give you information that is recent, following every news that the system has. 

Most of the cases cannot be successful but believe us, the postal company will make sure the package or shipment gets to the final address.

But it can surely happen that the parcel is lost on the way to the final destination. 

These situations are rare, but they do happen.

In case this happens do not overthink and contact the New Zealand Customer Service team for further assistance.  

Most packages are delivered no later than 5 business days after the expected delivery date.  

If the delivery is taking longer than expected, and you're concerned that your package is missing, we want to help you find it.

You can ask us to start an investigation into the missing package and we’ll try to find and deliver it.  

If the package is declared missing, the sender can request compensation for the insured value of the package and the cost of postage (after investigation and in compliance with all the required policies).

Should you ever have any parcel claims you can address them to the postal company. Unfortunately, some items do get delayed, damaged, or lost in transit. You may be entitled to a repair, a replacement, or compensation if this should ever happen.

If you purchase a postal or courier service from NZ Post and your item is lost or damaged in transit, NZ Post is liable to repair or replace the item or to pay you an amount:

-equal to the replacement value of the item;

- equal to the cost of repair of the item;

-up to the sum of cover available under the service you purchased

-whichever is the lesser, together with a refund of the postage paid.

Please note that no refund will be available if you send a Prohibited item:

- if you send a Restricted item without complying with our specified conditions of carriage;

- if you send the item as a ‘letter’ (as defined in the Postal Services Act); 

-if you are a business and your loss is indirect or consequential; or if you cannot prove the sending of an item or its loss or damage.