MailAmericas

Any package or shipment can be found on Alltracking tracker platform if you have a tracking number on you. Usually it can be found in your email conformation letter or written on your paper receipt.

If you are new to this, you may think the tracking procedure can be complicated but it really is not.

Do not panic if you have not done it previously. Alltracking made is so simple for anyone involved.

If you enter the main page of Alltracking website you will see the upper panel with a few button to click on.

The “Track and Trace” button on the upper panel is where you need to get when you want to find your package on our website.

AllTracking system is integrated with the global parcel tracking service that can track any goods you send via post from China with MailAmericas so when you enter the “Track and Trace” page we will ask you to introduce the unique combination of digits and letters that you have printed on your receipt or confirmation letter in your email.

Then enter the given code into the field and click Track button.  

The next thing you know the informaton regarding your package or shipment will be displayed on your screen.

Whether you have any difficulties entering the code or other questions left, feel free to contact our Customer Service team for clarifications.

MailAmericas is known among customers who can be trusted as the company has shown multile tims already that the delivery process is fast and safe.

The company also understands that customers need to have the parcel information if the package travels a long distance.

It is not difficult to track and trace your package with the help of Alltracking e system.

You are one step away from the information on the status and location of your parcel. But you definitely need a tracking number for it. Find it on your paper receipt or in your email confirmation.

The most important combination of digits and letters you posses is everything you need to have to know here your parcel is.

MailAmericas has a transparent tracking service and the information present on the website is corrected before being completed.  

Most websites will allow you to enter the given number into their Tracking System finder but in case the website does not provide this information directly, you can contact the Customer Support team and request additional details.

The package you request the information for will be checked by our Customer Support team who are constantly monitoring all the changes that parcels may overgo.

The Local or International Tracking department deal with lost/delayed or damaged packages.

If you have a feeling that may be your case,do not hesitate to contact the team for specifications.

If you are wondering how to find the tracking number and have no clue where to search, read below.

The website is easy to understand and follow.

Alltracking gives all customers an access to information kept in the global e system wth the only condition – a tracking number for the package or shipment assigned by the postal company.

rack and Trace system in China

All packages and shipments in China are usually monitored within the system.

MailAmericas uses specific post technologies to give the customers access to the data that is associated with the packages and shipments that customers have unique tracking codes for.  

As the company sends and delivers goods customers order online, the process is fast an well-established.

Track and Trace system in China is an online system with the tracking functionality. That is why the parcels by MailAmericas can be easly monitored anywhere in the world.  

All the information is safely kept on the server and is only disclosed with the tracking number that each customer has.

MailAmericas is a great logistics partner for any tracking website, because it is:

A part of reliable online global tracking system that is available 24/7

Has integrated electronic invoices and statements

Agrants access to comprehensive reports as required by tracking websites to offer customers appropriate information.

MailAmericas track and trace system is available for you to access 24 hours a day, 7 days a week and Alltracking generously provides the accumulated data from MailAmericas database for your convenience.  

This allows you to monitor the progress of any time of order to delivery end.

Do not hesitate to take advantage of the capabilities the system offers.

If MailAmericas package tracking does not work, there may be two reasons. First, you made a mistake when introducing the track. Carefully check the spelling and repeat the request.

The second is that the data in the system simply did not have time to update. Usually information appears immediately after sending the package, but sometimes you need to wait.

Remember that you can always address any question to Customer Service team if you are impatient.

But there can also be a delay that does not always depend of the delivery company. Sometimes there are objective reasons for it so just give it some time before you start to panic.

From time to time this can happen to anyone. MailAmericas staff are usually very attentive and caring, going an extra mile for the customers to be satisfied but 100% of cases simply cannot always be successful.

It can happen that the parcel is lost on the way to the final destination. These cases are rare but they do exist.

In case this happens please contact MailAmericas Customer Support team for further assistance.  

The investigation will need to take place and the company will take the resposibility offering you a solution.

Please note that you will be asked to offer information that will help to investigate the case.

It usually takes up to 12 hours to get a response from the Customer Support team. The complains, appraisals, suggestions, track number information requests and so on can be submitted.

But the lost parcel in not the only possible variant here. The parcel can also be stuck in transit, the goods can be stuck at customs, and delayed for any reason at all.

Customer Support team will be able to provide you all the answers you need. Keep an eye on their reply.

Whether you are happy with the service of the company at the moment and think this is never going to be your case, or not this information can be useful to you.

Usually the claims are treated with much respect and willingness to step up and sort it out.

The customers’ claims can fall into three different categories:

1) Tracked packages that did not reach the destination

At MailAmericas, when delivery of an article cannot be completed, the item is either returned to the sender or returned to the Mail Redistribution Centre.

Obviously, if you printed the wrong address on the shipping label, didn't include a return address, or poorly packaged the item, MailAmericas cannot be held responsible for it. In most of the other cases, the delivery company will investigate the case and refund you.

2) Damaged tracked parcels

If the item arrives damaged, the first thing you need to do is get in contact with the seller as soon as possible. (this is for those who purchased an item online that was later on sent with the postal company).

The seller will discuss the issue with the respective post company. In this case the seller is responsible for the condition of items when you receive them. 

If the item is damaged you can enclose pictures, put it all in writing, ideally in an email that you need to send to the seller. The seller then will investigare what happened with MailAmericas and either refund you or give you a substitute product.

3) Confiscated tracked items

Chinese companies engaged in delivery may still have packages delayed for reasons beyond their control even if they are super professional in what they do.  

If a package contains a prohibited item when entering China or another country (if the package originates from China and goes abroad), then it will most likely be confiscated at customs by officials). Chinese customs is very strict and attentive to details.