FIRST LINE

深圳市一线供应链有限公司（简称：一线、First Line）是一家专注于全球物流、仓储、报关及其他增值服务的跨境电商服务提供商。

一线追踪包裹和快件

一线提供广泛的物流产品和服务，包括物流、仓储、报关及其他整体物流解决方案，以满足不同类型和规模的跨境电商需求，帮助客户在各个发展阶段提升核心竞争力。

一线提供快递服务已有多年，其主要优势在于能够满足每位客户的需求。

客户都知道一线是一家值得信赖的快递服务公司，拥有丰富的选择。

公司自主研发的追踪系统旨在防止快件和包裹丢失。公司分配的追踪号码可在世界各地追踪，系统号码是全球通用的追踪系统的一部分。

在这种情况下，追踪号码是邮政公司唯一能想到的解决方案。追踪号码有助于识别出境包裹，避免包裹延误。即使在一切顺利的情况下，想要知道包裹的所在位置时，追踪包裹仍然非常方便。

最简单的方法是访问 Alltracking 网站，该网站专为客户追踪和追踪货物而设计。

首次登录 Alltracking 时，操作非常简单。它会提供所有关于即将送达的包裹的现有信息，这些信息保存在我们这样的公司可以轻松访问的全球数据库中。

使用 Alltracking.com 服务更简单，因为无需登录或输入任何包裹的个人信息，因为平台内置了自动识别系统，可以识别您的追踪号码所属的快递公司。

您想要接收的信息将自动显示在您的屏幕上。

您将立即获得包裹的位置和状态，无需任何复杂的步骤。

我需要输入什么来追踪包裹？

Alltracking 让每个人都能轻松登录网站，追踪他们期望的包裹。

当您知道包裹即将到达，但仍急于知道它在哪里以及需要多长时间时，您通常会登录追踪平台了解详细信息。这就是我们创建这个网站的原因，它让没有追踪经验的客户也能轻松找到他们需要的信息。

追踪过程快速便捷。虽然很多人认为追踪应该很复杂，但事实并非如此。

Alltracking 确保流程简单易用，任何人都可以使用它。唯一的条件是必须提供追踪号才能查看当前的变化。

Alltracking 是一个允许您访问系统中存储的所有信息的网站。

只需浏览并点击相应按钮，即可访问 Alltracking 网站，获取所需信息。

Alltracking 随时随地为您服务，无论您身在何处，均可登录查看包裹或货件的相关信息。

您甚至可以追踪同一家快递公司多达 50 个包裹——我们不会限制您的追踪数量。

如果您在追踪字段中输入所需公司的追踪号，您将收到有关包裹及其当前状态的详细信息。

请持续输入，直到看到信息更新——我们会每天更新 Alltracking 上的信息。

如果您难以理解在哪里查找追踪号或如何使用它——即使阅读了网站指南后仍无济于事，请联系我们的客户服务团队。

如果您找不到追踪号：

对于不知道在哪里找到公司追踪号的客户，请尝试记住您使用的付款方式。

如果您使用现金或信用卡付款，您应该会收到一张印有 First Line 追踪号的收据。如果您选择在线支付，也可以在电子邮件中找到确认号。

但是，如果您输入了追踪号，而我们掌握的信息与追踪号相同或完全缺失，请考虑以下情况：

包裹可能处于多种状态：运输途中、延误或被海关扣留。这些信息通常可以帮助客户了解包裹何时可以收到，以及在运往目的地途中可能遇到哪些障碍。

First Line 的追踪号可以在全球追踪系统中找到吗？

毫无疑问，First Line 分配的追踪号在全球电子追踪系统中很容易识别。

如果您在“追踪和追踪”部分的搜索面板中输入 First Line 的追踪号，First Line 可以为您提供所需的所有信息。

通常，您可以通过我们的在线平台或任何其他追踪网站追踪快递公司分配的追踪号。

您可以通过我们的 Alltracking 全球追踪系统追踪 First Line 的全球包裹，按照屏幕上的说明操作，即可追踪任意数量的包裹。您可以在使用快递服务的在线购买商品上找到您的追踪号。

该系统使我们能够实时监控包裹状态变化。

First Line 负责传递信息，Alltracking 提供即时更新。

如何查询我的包裹在哪里？

Alltracking 以快递公司最快的速度递送包裹和货件而闻名。

我们的在线平台旨在让客户立即获取更新信息，并解答您关于包裹和货件的疑问。

追踪号提供给客户，以便他们可以追踪包裹，了解包裹的所在位置和状态。

Alltracking 将所有数据保存在安全的服务器上，每 24 小时更新一次信息。

您需要的包裹信息将安全地存储在我们这里——First Line 与 Alltracking 网站之间的电子协作使我们的系统能够向客户显示所有最新的更新和当前状态的变化。

如果您在面板中输入并提交追踪代码，Alltracking 将为您提供广泛的信息来源。

我们的在线服务只需要您在付款完成后提供的追踪号。

Alltracking 是一种安全、高度专业的查找详细信息的方法，这些信息只有通过特殊服务才能访问。

这个追踪包裹和货运的网站让客户能够见证包裹在途中的每一步变化，并在合适的时间估算递送时间。

我需要如何在 Alltracking 网站上查找包裹？

您需要在我们网站上执行的所有步骤都很简单：
- 在带有图标的字段中输入邮政标识符，
- 点击“追踪包裹”按钮，
- 查找您的包裹的位置及其当前状态。

我们提供的信息将包括包裹所在的枢纽、时间和日期，最重要的是目的地和到达目的地的大致时间。

什么是追踪号码 - First Line？

First Line 会通知所有人使用追踪号码出现的所有更新和变化，该号码可在任何在线追踪器平台上使用。

在了解实际号码之前，我们想向所有客户解释一下他们需要查找什么。

在包裹追踪方面，您拥有的追踪号码是您拥有的最重要的信息。

*追踪号码是在每个包裹发货前分配给它的特定号码。此号码充当唯一的ID代码，方便人们追踪包裹直至其到达目的地。

每个从一个国家/地区出发前往另一个国家/地区甚至世界各地的包裹都会被分配一个追踪号码。

通过这种独特的字母和数字组合，您可以轻松找到包裹在不同城市不同枢纽的位置，以及它何时出发到达目的地。

为每个包裹分配一个单独的号码有助于以最佳方式识别包裹。公司的追踪号码旨在帮助您从出发地到目的地全程追踪订单，而无需任何猜测或疑虑。

进入"追踪与追踪"部分，输入您拥有的特殊组合，系统就会显示相关信息。这就是电子邮政全球系统帮助客户实现的目标。

First Line 追踪号格式

First Line 采用企业及其物流的标准数字格式，可在任何在线追踪平台上轻松追踪。

国际货件和包裹始终会分配一个追踪号，但即使是公司在国内运输的小包裹也会有追踪号。

一些要求在国内递送的小包裹可能没有追踪号，但这不是典型情况。

在追踪号的结构中，按照国际万国邮政联盟 (UPU) 格式，字母和数字具有语义：

字母可以指示递送公司的包裹或配送类型 - 这取决于货件的参数。

通常，格式由数字和字母组成，但这并不意味着格式始终相同。这取决于您选择的货件类型。

First Line 的追踪号码是什么样的？

First Line 的追踪号码可能取决于您即将支付的配送类型。

该公司追踪号码的标准格式为 15 个字符。

First Line 的货件会收到一个国际追踪号码。

示例 – FLJ5678765890CN
*CH 代表中国。

Alltracking makes it easy for each customer to find his package in the global system. The tracking number helps to do all the hard work.

The “Track and Trace” button on the upper panel is where you need to get when you want to find your package on our website.

Alltracking system is integrated with the global parcel tracking service that can track any goods you send via post from China with First Line so when you enter the “Track and Trace” page we will ask you to introduce the unique combination of numbers and letters that you have printed on your receipt or confirmation letter in your email.

Then enter the given code into the field and click the Track button.

The next thing you know the information regarding your package or shipment will be displayed on your screen.

Whether you have any difficulties entering the code or other questions, feel free to contact our Customer Service team for clarifications.

The information the online tracking platform has can only be seen with the help of the tracking number.

Your package information is safe with Alltracking. By using your tracking code you can always find out where the package is even if it takes longer than expected.

But this section will inform you of the variations that are possible when the information goes missing from our website.

Let us remind you that you need your tracking number for all the actions on our website.

With the help of these numbers and letters defined in a unique combination, you can find your parcel even if it is stuck in transit or even damaged.

The company has a transparent tracking service and the information present on the website is corrected before being completed.

Most websites will allow you to enter the given number into their Tracking System finder but in case the website does not provide this information directly, you can contact the Customer Service team and request additional details.

The package you request the information for will be checked by our Customer Service team, who are constantly monitoring all the changes that parcels may come across.

The status of the parcel depends on the state of the package at the very moment – so if no changes are showing up this can mean the package is possibly delayed or lost.

If you think this can happen to you, do not hesitate to contact the team for specifications.

The parcel tracking process is well-balanced and mainly the express delivery company knows how to serve the customers in the best possible manner.

Alltracking and our colleagues from First Line company offer you the complete tracking information you need to have but only with the condition that you have a tracking number on you in the first place.

If you are wondering how to find the tracking number and have no clue where to search, read below.

Track and Trace System in China

The tracking system by the company itself is simple but superfast. This means that the principles are the same.

Today the delivery companies are well-developed and their professionalism is doubtless.

Alltracking always uses information technology for our post and freight tracking systems. That is why the parcels that China and mainly First Line usually send and deliver are easily monitored by us within the global e-system we have access to.

The Track and Trace system in China is available for you to access 24 hours a day, 7 days a week and Alltracking generously provides the accumulated data from their server database for your convenience. This allows you to witness progress from any part of the world at any time.

No worries, everything can be well handled. But if there is a problem, there surely is a solution too.

Sometimes it can happen that the package cannot be tracked and renewing the page, or entering your tracking number for the fifth time in a row does not help.

This can be the result of existing problems and we have to understand what happened.

From an insignificant delay to the parcel being lost - we have to exclude each variant step by step.

There can be numerous reasons for the non-trackage of the parcel you need information for.

But before any panic starts, customers are advised to consider it being stuck in transit. This means that the status of the package has not moved in a long time and there is no news that the tracking website can share.

After any significant changes take place, the status of the parcel will be updated accordingly. But if you do not see it straight away, do not consider the package lost – it can just be delayed.

Rarely but it is still possible that the package or shipment won’t reach its final destination.

The best way to find out where the package is is to contact the team and ask for more details that can be helpful.

As the company is super professional and has operated for multiple years we have to inform you that these cases are rare. But still, 100% of cases cannot be successful. It can happen that the parcel never arrived in China.

There can be a few reasons for this. Sometimes the parcel can get lost on the way to the final destination. These cases are practically a part of an exception but people still need to be informed.

In case this happens think to contact the representatives of First Line Customer Service team for further assistance.

The investigation will need to take place and the company will take the responsibility of offering you a solution. The company must offer you answers and inform you of all the details.

The complaints, appraisals, suggestions, and tracking number information requests can all be submitted.

No panic if the package is still missing – either it will be found or you will get a refund. In both cases, you have to wait first and then follow the instructions given by the Customer Service team.

Do not hesitate to contact them.

The claims from the customers can fall into several categories.

1) Tracked packages that did not reach the destination

The situations may differ from one case to another. At times the fault belongs to the company. Sometimes the customer is to blame.

If you printed the wrong address on the shipping label, didn't include a return address, or poorly packaged the item, First Line cannot be held responsible for it.

In most of the other cases, the company will investigate the case and refund you.

2) Damaged tracked parcels

If the item arrives damaged, the first thing you need to do is get in contact with the seller as soon as possible. (This is for those who purchased an item online that was later sent with First Line).

The seller will discuss the issue with First Line. In this case, the seller is responsible for the condition of the items when you receive them.

If the item is damaged you can enclose pictures, and put it all in writing, ideally in an email that you need to send to the seller. The seller then will investigate what happened and offer you a practical solution.

3) Confiscated tracked items

First Line delivery may still be delayed for reasons beyond its control. For example: if the package is about to get to China from overseas, the customs are usually strict and check the parcels for unwanted prohibited goods.

There are some restrictions that the customer has to know of. If the package contains products that cannot enter the destination country – the access will be denied.

Particular products or groups of goods can be denied access - explosives, counterfeit goods, valuable antiques, things of an immoral nature, etc.

To send a claim, please use this electronic address: [email protected]

关于一线物流

一线物流是一家致力于为跨境电商提供全球物流、仓储、清关等增值服务的服务提供商。

目前已发展涵盖美国专线、美国小包、欧洲专线、加拿大专线等。

公司拥有丰富多样的物流产品和服务，涵盖物流、仓储、清关等整体物流解决方案。

满足不同类型、不同规模的跨境电商需求，提升客户在各个发展阶段的核心竞争力。

分支机构及地点

总部位于中国深圳。

集团公司（First Line公司所属）业务覆盖100多个地区（在当地设有分支机构）。

First Line的发展历程

集团公司（First International Logistics）成立于2015年。