ECMS

Alltracking helps customers track and trace their packages and shipments from any part of the world.

When you enter the combination of letters and digits you are most likely to find the updates immediately.

Our online system offers them every 24 hours with tiny exceptions when the parcel has not reached the hub yet.

But let us tell you that no matter if it is your first ever package to track or the fifth, it is equally easy to do it.

Do not panic if you have not done it previously. Alltracking made is so simple for anyone involved in the tracking process.

If you enter the main page of the Alltracking website you will see the upper panel with a few buttons to click on.

The “Track and Trace” button on the upper panel is where you need to get when you want to find your package on our website.

Alltracking system is integrated with the global parcel tracking service that can track any goods you send from China with ECMS Express so when you enter the “Track and Trace” page we will ask you to introduce the unique combination of characters/ numbers and letters that you have printed on your receipt or confirmation letter in your email.

Then enter the given code into the field and click the Track button.

The next thing you know the information regarding your package or shipment will be displayed on your screen.

Whether you have any difficulties entering the code or other questions, feel free to contact our Customer Service team for clarifications.

ECMS Express has a standard way of offering customers information updates.

You are being given a tracking code which you can use on the company’s website or this website here. The only difference is that the website’s “check your parcel status” procedure is far more complicated.

It is not difficult to track and trace your package with the help of the Alltracking e-tracking system.

You are one step away from the information on the status and location of your parcel. But you need a tracking number for it. Find it on your paper receipt or in your email confirmation.

The most important combination of digits and letters you possess is everything you need to have to know where your parcel is.

ECMS Express has a transparent tracking service and the information present on the website is corrected before being completed.

Most websites will allow you to enter the given number into their Tracking System finder but in case the website does not provide this information directly, you can contact the Customer Service team and request additional details.

The package you request the information for will be checked by our Customer Service team who are constantly monitoring all the changes that take place.

The Local or International Tracking department deals with lost/delayed or damaged packages.

If you have a feeling that may be your case, do not hesitate to contact the team for specifications.

If you are wondering how to find the tracking number and have no clue where to search, read below.

The website is easy to understand and follow.

Track and Trace system in China

Packages sent and delivered by ECMS Express logistics company are usually monitored within the system. They can be analyzed by the company itself or by enterprises like Alltracking.

ECMS Express uses specific post technologies to give the customers access to the data that is associated with the packages and shipments that customers have unique tracking codes for. Usually, the tracking numbers that ECMS Express assigns are easy to monitor anywhere in the world.

ECMS Express is a great logistics partner for any tracking website because it is:
- A part of a reliable online global tracking system that is available 24/7
- Has integrated electronic invoices and statements
- Offers access to comprehensive reports as required by tracking websites to offer customers appropriate information.

ECMS Express’ Track and Trace system is available for you to access 24 hours a day, 7 days a week and Alltracking generously provides the accumulated data from the ECMS Express’ database for your convenience.

This allows you to monitor the progress of any time of order to delivery end.

Do not hesitate to take advantage of the capabilities the system offers.

It can happen that the data is missing from the system. The customers usually see it as a bad sign.

If you cannot explain the absence of information – think of it as of a delay that will eventually be successful and the status will be shown after the package reaches a certain location.

Most of the time customers panic when the information is not being updated but we have to admit there can be a rather convincing reason.

There can be numerous explanations for the non-trackage of the parcel you need information for.

But before any panic starts, customers are advised to consider it being stuck in transit. This means that the status of the package has not moved in a long time and there is no news that the tracking website can share.

After any significant changes take place, the status of the parcel will be updated accordingly. But if you do not see it straight away, do not consider the package lost – it can just be temporarily delayed.

Though many may consider that ECMS Express may have hundreds of packages daily and it is hard to take care of all of them, it is not true. The company is experienced and does the job well.

ECMS Express takes very good care of the parcels as the trust rating is too high to let anyone down. Even though most cases are successful, this cannot be 100% of the cases.

ECMS Express employees are usually very attentive and caring when it comes to all the actions that need to be done, going the extra mile for the customers to be satisfied but 100% of cases simply cannot always be successful.

The parcel may be lost on the way to the final destination. These cases are rare but they do exist.

In case this happens please contact the ECMS Express’ Customer Service team for further assistance.

The investigation will need to take place and the company will take the responsibility of offering you a solution.

Please note that you will be asked to offer information that will help to investigate the case.

It usually takes up to 48 hours to get a response from the Customer Service team. The complaints, appraisals, suggestions, and tracking number information requests can be submitted.

But the lost parcel is not the only possible variant here. The parcel can also be stuck in transit, the goods can be stuck at customs, and delayed for any reason at all.

Customer Service team will be able to provide you all the answers you need. Keep an eye on their reply.

ECMS Express seems to have one of the best Customer Service teams in China – the staff is capable of dealing with any types of requests and issues.

Whether you want to complain or have any suggestions, you are free to contact the Customer Service team at ECMS Express.

Usually, customers have the following claims that the Customer Service team deals with:

1) Tracked packages that did not reach the destination

At ECMS Express, when delivery of an article cannot be completed, the item is either returned to the sender or returned to the Parcel Redistribution Centre.

If you printed the wrong address on the shipping label, didn't include a return address, or poorly packaged the item, ECMS Express cannot be held responsible for it. In most of the other cases, the delivery company will investigate the case and refund you.

2) Damaged tracked parcels

If the item arrives damaged, the first thing you need to do is get in contact with the seller as soon as possible. (this is for those who purchased an item online that was later on sent with ECMS Express).

The seller will discuss the issue with the respective post company. In this case, the seller is responsible for the condition of the items when you receive them.

If the item is damaged you can enclose pictures, and put it all in writing, ideally in an email that you need to send to the seller. The seller then will investigate what happened with ECMS Express and either refund you or give you a substitute product.

If you have any claims that you want to address to the team, please use this email address to contact te team: [email protected]