DDU Express

Alltracking can become your favorite online tracking website once you learn how to navigate the website.

When you find yourself on our website for the first time it may look like a complicated task but there is nothing easier to do than this.

Do not panic if you have not done it previously. Alltracking made is so simple for anyone involved.

If you enter the main page of the Alltracking website you will see the upper panel with a few buttons to click on.

The “Track and Trace” button on the upper panel is where you need to get when you want to find your package on our website.

Alltracking system is integrated with the global parcel tracking service that can track any goods you send with DDU Express so when you enter the “Track and Trace” page we will ask you to introduce the unique combination of characters that you have printed on your receipt or confirmation letter in your email.

Then enter the given code into the field and click the Track button.

The next thing you know the information regarding your package or shipment will be displayed on your screen,

Whether you have any difficulties entering the code or other questions left, feel free to contact our Customer Service team for clarifications.

The packages and shipments by DDU Express offer the customers access to the data from the global e-tracking system.

It usually takes a couple of days to get the package or parcel delivered from point A to point B.

For those who want to track packages on an online tracking platform, it is not difficult to Track and Trace your package with the help of the Alltracking website.

You are one step away from the information on the status and location of your parcel. But you need a tracking number for it. Find it on your paper receipt or in your email confirmation.

The most important combination of digits you possess is everything you need to have to know where your parcel is.

DDU Express has a transparent tracking service and the information present on the website is corrected before being completed.

Most websites will allow you to enter the given number into their Tracking System finder but in case the website does not provide this information directly, you can contact the Customer Service team and request additional details.

The package you request the information for will be checked by our Customer Service team, who constantly monitors all the changes that happen.

The Local or International Tracking department deal with lost/delayed or damaged packages.

If you think this can happen to you, do not hesitate to contact the team for specifications.

If you are wondering how to find the tracking number and have no clue where to search, read below.

The website is easy to understand and follow. Alltracking makes the order tracking procedure seem easy.

DDU Express make sure the packages that travel internationally get their tracking numbers that can always be applied.

Track and Trace System in China/UAE

All packages and shipments in China/UAE are usually monitored through the system.

Any delivery company that operates in China and UAE including DDU Express uses specific post technologies to give the customers access to the data that is associated with the packages and shipments that customers have unique tracking codes for.

All parcels and shipments assigned by DDU Express can be easily tracked online.

DDU Express is a great logistics partner for any tracking website because it is:

-A part of a reliable online global tracking system that is available 24/7
-Has integrated electronic invoices and statements
-Offers access to comprehensive reports as required by tracking websites to offer customers appropriate information.

The Track and Trace system is available for you to access 24 hours a day, 7 days a week and our platform generously provides the accumulated data from the company’s database for your convenience.

This allows you to monitor the progress of any time of order to delivery end.

Do not hesitate to take advantage of the capabilities the system offers.

When one cannot track their package online, it usually is the reason for panic. But in reality, the system only shows updates once they appear and sometimes it takes a while to get past delays that happen at the customer or in a hub.

There can be numerous reasons for the non-trackage of the parcel you need information for.

But before you think the information will never appear, customers are advised to consider it being stuck in transit. This means that the status of the package has not moved in a long time and there is no news that the tracking website can share.

After any significant changes take place, the status of the parcel will be updated accordingly. But if you do not see it straight away, do not consider the package lost – it can just be temporarily delayed.

Although there are several cases when DDU Express can justify the delay and explain the reason why it happened, you have your right to ask the reason why.

From time to time incidents happen. DDU Express is usually very attentive and caring, going the extra mile for the customers to be satisfied but 100% of cases simply cannot always be successful.

The parcel may be lost on the way to the final destination. These cases are rare but they do exist.

In case this happens please contact the company’s Customer Service team for further assistance.

The investigation will need to take place and the company will take the responsibility of offering you a solution.

Please note that you will be asked to offer information that will help to investigate the case.

It usually takes up to 48 hours to get a response from the Customer Service team.

The complaints, appraisals, suggestions, and tracking number information requests can all be submitted.

But the lost parcel is not the only possible variant here. The parcel can also be stuck in transit, the goods can be stuck at customs, and delayed for any reason at all.

The Customer Service team will be able to provide you with all the answers you need. Keep an eye on their reply.

If you have a lost, damaged, or delayed parcel case, you can contact the team, regarding the incident.

In case of a delay, please send your complaints to the company’s representatives.

In case of a lost item, contact the company’s Customer Service team to request an investigation and a refund.

In the case of a damaged item:

The recipient must request a damage report from the courier or pickup point employee, fill it out and hand it over to the sender. After receiving the act, contact The Customer Service team.

Package of documents for an individual in case of a damaged item:
-claim
-photography/video filming of the goods and a damage report in case of damage
-the act of acceptance and transfer or bookmark receipt for self-shipment.

You will receive a reply in 10 to 30 working days.

If you have any claims, please address them in written form using this email address: [email protected]