CNE

Alltracking is an online platform that offers details on packages and shipments the customers send.

There is no trouble getting information tracked and traced on our website.

Alltracking is the easiest website for information seekers. We created our website in a way that anyone could easily understand.

If you enter the main page of the Alltracking website you will see the upper panel with a few buttons to click on.

The “Track and Trace” button on the upper panel is where you need to get when you want to find your package on our website.

Alltracking system is integrated with the global parcel tracking service that can track any goods you send via express delivery from China with CNE Express so when you enter the “Track and Trace” page we will ask you to introduce the unique combination of numbers and letters that you have printed on your receipt or confirmation letter in your email.

Then enter the given code into the field and click the Track button.

The next thing you know the information regarding your package or shipment will be displayed on your screen.

Whether you have any difficulties entering the code or other questions left, feel free to contact our Customer Service team for clarifications.

CNE Express is the company with the ability to offer immediate updates, because of the fastest system data exchange.

Alltracking picks up on all the details and passes them on to you. We share the same database and know exactly when to offer you the changes and updates.

When our system does not show updates, this can only mean that there is a delay that neither the delivery company nor us can influence.

We can assure you that almost 100% of delayed packages and shipments eventually get delivered.

Alltracking makes sure the customers know they have to check the Track and Trace button and see if the information there is what they have to know about the parcel.

It is not difficult to track and trace your package with the help of the Alltracking e-tracking system.

You are one step away from the information on the status and location of your parcel. But you need a tracking number for it. Find it on your paper receipt or in your email confirmation.

The most important combination of numbers and letters you possess is everything you need to have to know where your parcel is.

CNE Express has a transparent tracking service and the information present on the website is corrected before being completed.

Most websites will allow you to enter the given number into their Tracking System finder but in case the website does not provide this information directly, you can contact the Customer Service team and request additional details.

The package you request the information for will be checked by our Customer Service team who are constantly monitoring all the changes that can happen.

The Local or International Tracking department deal with lost/delayed or damaged packages.

If you think this can happen to you, do not hesitate to contact the team for specifications.

If you are wondering how to find the tracking number and have no clue where to search, read below.

The website is easy to understand and follow.

Track and Trace System in China

China has a standard delivery approach, well known to customers from all over the world, where the client gets packages (from small to big) sent as soon as the payment method is completed.

All packages and shipments in China are usually monitored within the system.

CNE Express uses specific post technologies to give the customers access to the data that is associated with the packages and shipments that customers have unique tracking codes for.

This industry-specific and user-friendly information technology is for our post and freight tracking systems. That is why the parcels that CNE Express tracks are easy to monitor anywhere in the world.

CNE Express is a great logistics partner for any tracking website because it is:
- A part of a reliable online global tracking system that is available 24/7.
- Has integrated electronic invoices and statements.
- Offers access to comprehensive reports as required by tracking websites to offer customers appropriate information.

CNE Express Track and Trace system is available for you to access 24 hours a day, 7 days a week and Alltracking generously provides the accumulated data from the CNE Express database for your convenience.

This allows you to monitor the progress of any time of order to delivery end.

Do not hesitate to take advantage of the capabilities the system offers.

If delays happen, there must be a good enough reason for them. Still, the company always tries to be on time with everything they do.

Delays can be caused by various reasons – from the slow performance of the staff to the wrong address that cannot be found without any additional information.

There can be numerous reasons for the non-trackage of the parcel you need information for.

But before any panic starts, customers are advised to consider it being stuck in transit. This means that the status of the package has not moved in a long time and there is no news that the tracking website can share.

After any significant changes happen, the status of the parcel will change too. But if you do not see it straight away, do not consider the package lost – it can just be temporarily delayed.

In every other case, you will get a full or partial refund. Do not panic.

If you think your parcel is lost and there are objective reasons to believe it – the CNE Express Customer Service team will sort it out for you.

Although there are several cases when CNE Express can justify the delay and explain it, the reason why it happens usually lies on the surface.

From time to time the “missing parcel” issue happens to anyone. CNE Express is usually very attentive and caring, going the extra mile for the customers to be satisfied but 100% of cases simply cannot always be successful.

The parcel may be lost on the way to the final destination. These cases are rare but they do exist.

In case this happens please contact the CNE Express Customer Service team for further assistance.

The investigation will need to take place and the company will take the responsibility of offering you a solution.

Please note that you will be asked to offer information that will help to investigate the case.

It usually takes up to 48 hours to get a response from the Customer Service team. The complaints, appraisals, suggestions, and tracking number information requests can all be submitted.

But the lost parcel is not the only possible variant here. The parcel can also be stuck in transit, the goods can be stuck at customs, and delayed for any reason at all.

The Customer Service team will be able to provide you with all the answers you need. Keep an eye on their reply.

Whether you want to complain or have any suggestions, feel free to contact the Customer Service team at CNE Express.

Usually, customers have the following claims that the Customer Service team deals with:

1) Tracked packages that did not reach the destination

At CNE Express, when delivery of an article cannot be completed, the item is either returned to the sender or returned to the Parcel Redistribution Centre.

If you printed the wrong address on the shipping label, didn't include a return address, or poorly packaged the item, CNE Express cannot be responsible for it.

In most of the other cases, the delivery company will investigate the case and refund you.

2) Damaged tracked parcels

If the item arrives damaged, the first thing you need to do is get in contact with the seller as soon as possible. (this is for those who purchased an item online that was later on sent with CNE Express).

The seller will discuss the issue with the respective post company. In this case, the seller is responsible for the condition of the items when you receive them.

If the item is damaged you can enclose pictures, and put it all in writing, ideally in an email that you need to send to the seller. The seller then will investigate what happened with CNE Express and either refund you or give you a substitute product.

3) Confiscated tracked items

Chinese companies engaged in delivery may still have packages delayed for reasons beyond their control even if they are super professional in what they do.

If a package contains a prohibited item when entering another country (if the package originates from China and goes abroad), then it will most likely be confiscated at customs by officials).

If you want to address your claims to the Customer Service team, please use of the these two methods to do it:

Telephone number: +86 400 021 5600

Online form: https://www.cne.com/about/contact