CEVA Logistics

CEVA Logistics and Alltracking share the same goal – the desire to update you with information regarding your package.

If you have never tracked any package before you may think it is not easy which is a wrong idea.

Do not panic if you have not done it previously. Alltracking made is so simple for anyone involved.

If you enter the main page of the Alltracking website you will see the upper panel with a few buttons to click on.

The “Track and Trace” button on the upper panel is where you need to get when you want to find your package on our website.

Alltracking system is integrated with the global parcel tracking service that can track any goods you send via post from any country in the world with CEVA Logistics so when you enter the “Track and Trace” page we will ask you to introduce the unique combination of digits and letters that you have printed on your receipt or confirmation letter in your email.

Then enter the given code into the field and click the Track button.

The next thing you know the information regarding your package or shipment will be displayed on your screen,

Whether you have any difficulties entering the code or other questions left, feel free to contact our Customer Service team for clarifications.

It is not difficult to track and trace your package with the help of the Alltracking e-tracking system.

You are one step away from the information on the status and location of your parcel. But you need a tracking number for it. Find it on your paper receipt or in your email confirmation.

The most important combination of digits and letters you possess is everything you need to have to know where your parcel is.

CEVA Logistics has a transparent tracking service and the information present on the website is corrected before being completed.

Most websites will allow you to enter the given number into their Tracking System finder but in case the website does not provide this information directly, you can contact the Customer Service team and request additional details.

The package you request the information for will be checked by our Customer Service team who are constantly monitoring all the changes that happen.

The Local or International Tracking department deal with lost/delayed or damaged packages.

If you have a feeling that may be your case, do not hesitate to contact the team for specifications.

If you are wondering how to find the tracking number and have no clue where to search, read below.

The website is easy to understand and follow.

Track and Trace System in Canada

All packages and shipments in Canada are usually monitored within the system.

CEVA Logistics uses certain electronic parcel-tracking technologies to give customers access to the data that is associated with the packages and shipments that customers have unique tracking codes for.

This industry-specific and user-friendly information technology is for our post and freight tracking systems. That is why the parcels that CEVA Logistics tracks are easy to monitor anywhere in the world.

CEVA is a great logistics partner for any tracking website because it is:
• A part of a reliable online global tracking system that is available 24/7
• Has integrated electronic invoices and statements
• Gives access to comprehensive reports as required by tracking websites to offer customers appropriate information.

Tracking the company’s shipments within the system is possible 24 hours a day, 7 days a week and Alltracking generously provides the accumulated data from the company’s database for your convenience.

This allows you to monitor the progress of any time of order to delivery end.

Do not hesitate to take advantage of the capabilities the system offers.

When there is a delay, there is a real reason behind it.

There can be numerous reasons for the non-trackage of the parcel you need information for.

But before any panic starts, customers are advised to consider the goods stuck in transit. This means that the status of the package has not moved in a long time and there is no news that the tracking website can share.

After any significant changes take place, the status of the parcel will be updated accordingly. But if you do not see it straight away, do not consider the package lost – it can just be temporarily delayed.

The problem related to customs to the wrong address, indicated by the customer. But all of these issues can be solved.

If you think you waited long enough and it makes you worried already, please contact the Customer Service team for further assistance.

CEVA Logistics is a company that will try to sort out every circumstance that you find unpleasant. The customer is the number 1 priority.

CEVA Logistics staff are usually very attentive and caring, going the extra mile for the customers to be satisfied but 100% of cases simply cannot always be successful.

The parcel may be lost on the way to the final destination. These cases are rare but they do exist.

In case this happens please contact the CEVA Logistics Customer Service team for further assistance.

The investigation will need to take place and the company will take the responsibility of offering you a solution.

Please note that you will be asked to offer information that will help to investigate the case.

It usually takes up to 48 hours to get a response from the Customer Service team. The complaints, appraisals, suggestions, and tracking number information requests can all be submitted.

But the lost parcel is not the only possible variant here. The parcel can also be stuck in transit, the goods can be stuck at customs, and delayed for any reason at all.

The Customer Service team will be able to provide you with all the answers you need. Keep an eye on their reply.

Whether you want to complain or have any suggestions, you are free to contact the Customer Service team at CEVA Logistics.

Usually, customers have the following claims that the Customer Service team deals with:

1) Tracked goods that did not reach the destination

At CEVA, when delivery of an article cannot be completed, the item is either returned to the sender or returned to the Mail Redistribution Centre.

If you printed the wrong address on the shipping label, didn't include a return address, or poorly packaged the item, Yodel cannot be held responsible for it. In most of the other cases, the logistics company will investigate the case and refund you.

2) Damaged tracked cargo

If the item arrives damaged, the first thing you need to do is get in contact with the seller as soon as possible. (this is for those who purchased an item online that was later on sent with CEVA).

The seller will discuss the issue with the respective post company. In this case, the seller is responsible for the condition of the items when you receive them.

If the item is damaged you can enclose pictures, and put it all in writing, ideally in an email that you need to send to the seller. The seller then will investigate what happened with CEVA Logistics and either refund you or give you a substitute product.

3) Confiscated tracked items

Logistics companies engaged in delivery may still have packages delayed for reasons beyond their control even if they are super professional in what they do.

If a package contains a prohibited item when entering Canada or another country (if the package originates from Canada and goes abroad), then it will most likely be confiscated at customs by officials).

If you want to find a claim, please contact the Customer Service team by filling out the form https://www.cevalogistics.com/en/submit-a-claim

The company’s representatives will contact you shortly.