Canada Post Corporation

The “Track and Trace” button on the upper panel is where you need to get when you want to find your package on our website.

AllTracking system is integrated with the global parcel tracking service that can track any goods you send via post from Canada with Canada post so when you enter the “Track and Trace” page we will ask you to introduce the unique combination of digits and letters that you have printed on your receipt or confirmation letter in your email. Then enter the given code into the field and click Track button. The next thing you know the informaton regarding your package or shipment will be displayed on your screen.

Whether you have any difficulties entering the code or other questions left, feel free to contact our Customer Service team for clarifications.

If you sent the parcel via the Canada Post office, you must have a paper receipt with the tracking number on it, that can help you find the package updates in the global system. You may also have it with the confirmation letter in your email.

If this isn’t the case and you requested this service with a sender, contact the sender of the item to receive the tracking number for the shipment.

If you ordered your item online, you may find the tracking number in a shipping confirmation email from the shop or the seller.

You can also try tracking an item using a delivery notice card or reference number.

Canada Post is known to be one of the fastest postal service companies in the world. Ages of dedicated and performed duties on the highest level have placed Canada Post at the top.

The package usually travels from one hub to another, but the customer can track it from point A to point B (destination point). Sometimes it takes longer for information to be updated because the shipment is in the middle of somewhere, leaving one place and departing to another. We strongly recommend you wait until the information appears in the system.

If you waited long enough and you feel like there may be a problem, contact the Canada Post Customer Service team for clarification.

If you are wondering how to find the tracking number and have no clue where to search, read below.

Track and Trace System in Canada

Canada Post is the state postal service of Canada, providing delivery of international mail and domestic correspondence for individuals and legal entities. It also provides express mail service and delivers EMS items.

Canada Post EMS rates will be higher, but the delivery speed will be faster too.

We can list two types of general prohibitions and restrictions, that are common to all postal services: by weight and size and by content.

The Canada Post's official website has all the information you need. Available types of shipments, as well as possible restrictions on the transfer of goods, also depend on the country of the recipient.

The can be multiple reasons for that. First of all, consider giving the information some time to be updated on our website.Being a part of the global e tracking system we need to integrate information received from Canada Post to the information from our website.

Let’s say you use Alltracking on a daily basis to check the information changes, but they do not happen. Do not think anything negative before you find out the real reason behind it. There can be numerous reasons for non-trackage of the parcel you need information for.  But before any panic starts, customers are adviced to consider it being stuck in transit. This means that the status of the package has not moved in a long time and there is no news that the tracking website can share.

After any significant changes take place, the status of the parcel will be updated accordingly. But if you do not see it straight away, do not consider the package lost – it can just be temporarily delayed.

Before you start to panic – do not panic. The information on the website is updated regularly but wait long enough for it to change and show you the newest information.

Also, sometimes mail or shipment is stuck in a hub. Before the parcel reaches another destination, it can stay silent for a while. Sometimes parcels do go missing. That is when you will need the assitance for the Customer Support team.

Check your eligibility

If you still can’t find the package after going through the above steps, you should ask us to start an investigation by opening a support ticket below. The following criteria must be met to start an investigation into a missing domestic package:

- The claim must be started within 90 days of the shipping date
- The expected delivery date for the package must have passed and the package must not have been delivered

Please note:Both senders and receivers can initiate an inquiry. However, only senders can request and receive claims payments.

What you’ll need:

- The tracking number of the missing package
- The sender’s name and address
- The main contact person’s name and contact information
- The receiver's name, address, and contact information
- The amount of additional insurance coverage purchased
- A description of the contents of the package
- The last date the sender was in contact with the receiver

The following criteria must be met to start an investigation into a missing U.S. or International package: The claim must be started within 6 months of the shipping date.

The package must have been sent using one of the following trackable services and the required number of days must have passed:

- Xpresspost™/Tracked Packet™ – You can submit a claim 1 day after the expected delivery date

- Registered Mail™/International Parcel (Air) – You can submit a claim 30 days after the shipping date

-  International Parcel (Surface) – You can submit a claim 60 days after the shipping date

Please note: Both senders and receivers can initiate an inquiry. However, only senders can request and receive claims payments.

What you’ll need:

- The tracking number of the missing package
- The sender’s name and address
- The main contact person’s name and contact information
- The receiver's name, address, and contact information
- The amount of additional insurance coverage purchased
- A description of the contents of the package
- The last date the sender was in contact with the receiver

Alltracking will not investigate the cases. You have to contact Canada Post for all these steps.

There can multiple cases when a customer may have a parcel claim but most of the time they fall into two categories:

Damaged package claim

If it happens that Canada Post handled you a damaged package, you are entitled to complain.

Sometimes it may happen that maik items can be damaged or destroyed during the shipping process. These cases are rare though. But still if you received a damaged item package in the mail, please contact Canada Post about it. The company should offer you a compensation for the insured value of the package and the cost of postage (after the investigation takes place).

The second well-known package claim is:

Missed package

Most packages are delivered no later than 5 business days after the expected delivery date. If the delivery is taking longer than expected, and you're concerned that your package is missing, we want to help you find it.

You can ask us to start an investigation into the missing package and we’ll try to find and deliver it.

If the package is declared missing, the sender can request compensation for the insured value of the package and the cost of postage (after investigation takes place).