Australian Postal Corporation

 The “Track and Trace” button on the upper panel is where you need to get when you want to find your package on our website.

AllTracking system is integrated with the global parcel tracking service that can track any goods you send via post from Australia with Australia Post so when you enter the “Track and Trace” page we will ask you to introduce the unique combination of digits and letters that you have printed on your receipt or confirmation letter in your email.

Then enter the given code into the field and click Track button.

The next thing you know the informaton regarding your package or shipment will be displayed on your screen.

Whether you have any difficulties entering the code or other questions left, feel free to contact our Customer Service team for clarifications.

 The most important combination of digits and letters you posses is everything you need to have to know here your parcel is.

Australia Post has a transparent tracking service and the information present on the website is corrected before being completed.

Most websites will allow you to enter the given number into their Tracking System finder but in case the website does not provide this information directly, you can contact the Customer Support team and request additional details.

The package you request the information for will be checked by our Customer Support team who are constantly monitoring all the changes that parcels may overgo.

The Local or International Tracking department deal with lost/delayed or damaged packages.

If you have a feeling that may be your case,do not hesitate to contact the team for specifications.

 If you are wondering how to find the tracking number and haIe no cluewhere to search, read below.

Track and Trace system in Australia

Australia Post uses specific post technologies to give the customers access to the data that is associated with the packages and shipments that customers have unique tracking codes for.

This industry specific and user-friendly information technology for our post and freight tracking systems. That is why the parcels that Australia Post tracks are easy to monitor anywhere in the world.

Australia Post is:

- A part of reliable online global tracking system that is available 24/7
- Has integrated electronic invoices and statements
- Agrants access to comprehensive reports as required

Australia Post track and trace system is available for you to access 24 hours a day, 7 days a week and AllTracking generously provides the accumulated data from the Australia Post database for your convenience. This allows you to monitor the progress of any time of order to delivery end.

There can be numerouseason for non-trackage of the parcel you need information for.

But before any panic starts, customers are adviced to consider it being stuck in transit. This means that the status of the package has not moved in a long time and there is no news that the tracking website can share.

After any significant changes take place, the status of the parcel will be updated accordingly. But if you do not see it straight away, do not consider the package lost – it can just be temporarily delayed.

It can happen that the parcel is lost on the way to the final destination. These cases are rare but they do exist.

In case this happens do not overthink and contact Australia Post Customer Support team for further assistance. The investigation will need to take place and the company will take the resposibility offering you a solution. It is the duty of Australia Post to give you answers and inform you all the details.

It usually takes up to 12 hours to get a response from the Customer Support team. The complains, appraisals, suggestions, track number information requests and so on can be submitted.

If you happen to be nearby any of the Australia Post offices, you can expect to be offered information there.

 Usually the complaints the customers have fall into several categories.

1) Tracked packages that did not reach the destination

At Australia Post, when delivery of an article cannot be completed, the item is either returned to the sender or returned to the Mail Redistribution Centre.

Obviously, if you printed the wrong address on the shipping label, didn't include a return address, or poorly packaged the item, Australia Post cannot be held responsible for it. In most of the other cases, Australia Post will investigate the case and refund you.

2) Damaged tracked parcels

If the item arrives damaged, the first thing you need to do is get in contact with the seller as soon as possible. ( this is for those who purchased an item online that was later on sent with Australia Post). The seller will discuss the issue with Australia Post. In this case the seller is responsible for the condition of items when you receiev them. If the item is damaged you can enclose pictures, put it all in writing, ideally in an email that you need to send to the seller. The seller then will investigare what happened with Australia Post and either refund you or give you a substitute product.

3) Confiscated tracked items
 
 Australia Post delivery may still be delayed for reasons beyond its control.

Customs processing issue: If a package contains a prohibited item when entering Australia or another country (if the package originates from Australia and goes abroad), then it will most likely be confiscated at customs by officials.

Alternatively, if a valuable item is being shipped overseas, it may be subject to Value Added Tax (VAT) which must be paid before the package is cleared by customs and continues its journey. Please check that your item is not on the prohibited items list by visiting the Australia Post website.