ZOOM

There is no trouble getting information tracked and traced on our website.

Alltracking is the easiest website for information seekers. The online tracking platform has been created in a way that anyone could easily understand.

If you enter the main page of the Alltracking website, you will see the upper panel with a few buttons to click on.

The “Track and Trace” button on the upper panel is where you need to get when you want to find your package on our website.

Alltracking system is integrated with the global parcel tracking service that can track any goods you send from Malaysia with Zoom, so when you enter the “Track and Trace” page, we will ask you to introduce the unique combination of digits and letters that you have printed on your receipt or confirmation letter in your email.

Then enter the given code into the field and click the Track button.

The next thing you know, the information regarding your package or shipment will be displayed on your screen,

Whether you have any difficulties entering the code or other questions left, feel free to contact our Customer Service team for clarifications.

Zoom will always try to fit into the time frame set by the company’s standards and customers’ expectations.

We can assure you that almost 100% of delayed packages and shipments eventually get delivered.

Alltracking makes sure the customers know they have to check the Track and Trace button and see if the information there is what they have to know about the parcel.

It is not difficult to track and trace your package with the help of the Alltracking e-system.

You are one step away from the information on the status and location of your parcel. But you need a tracking number for it. Find it on your paper receipt or in your email confirmation.

The most important combination of digits and letters you possess is everything you need to have to know where your parcel is.

Zoom has a transparent tracking service and the information present on the website is corrected before being completed.

Most websites will allow you to enter the given number into their Tracking System finder, but in case the website does not provide this information directly, you can contact the Customer Service team and request additional details.

The package you request the information for will be checked by our Customer Service team, who are constantly monitoring all the changes that parcels may overgo.

The Local or International Tracking department deal with lost/delayed or damaged packages.

If you have a feeling that may be your case, do not hesitate to contact the team for specifications.

추적 번호를 찾는 방법이 궁금한데 어디서 검색해야 할지 모르겠다면 아래를 참조하세요.

이 웹사이트는 이해하기 쉽고 따라하기 쉽습니다.

말레이시아의 추적 추적 시스템

말레이시아는 결제 완료 즉시 고객에게 소포(소형부터 대형까지)를 발송하는 전형적인 아시아 배송 방식을 채택하고 있습니다.

말레이시아의 모든 소포와 배송은 일반적으로 시스템 내에서 모니터링됩니다.

Zoom은 특정 우편 기술을 사용하여 고객이 고유 추적 코드를 가진 소포 및 배송과 관련된 데이터에 액세스할 수 있습니다.

이 산업별, 사용자 친화적인 정보 기술은 우편 및 화물 추적 시스템을 위한 기술입니다. 그렇기 때문에 Zoom이 추적하는 소포는 전 세계 어디서나 쉽게 모니터링할 수 있습니다.

Zoom은 다음과 같은 이유로 모든 추적 웹사이트의 훌륭한 물류 파트너입니다.
• 24/7 이용 가능한 안정적인 온라인 글로벌 추적 시스템의 일부
• 통합 전자 인보이스를 보유하고 있습니다.진술
• 고객에게 적절한 정보를 제공하기 위해 추적 웹사이트에 필요한 종합 보고서에 대한 액세스를 제공합니다.

Zoom 추적 및 추적 시스템은 연중무휴 24시간 액세스할 수 있으며 Alltracking은 고객의 편의를 위해 Zoom 데이터베이스에서 축적된 데이터를 아낌없이 제공합니다.

주문부터 배송 종료까지 모든 시점의 진행 상황을 모니터링할 수 있습니다.

시스템이 제공하는 기능을 활용하시기 바랍니다.

If delays happen, there must be a good enough reason for them. Still, the company always tries to be on time with everything they do.

Delays can be caused by various reasons – from the slow performance of the staff to the wrong address that cannot be found without any additional information.

There can be numerous reasons for any package not being tracked of the parcel you need information for.

But before any panic starts, customers are advised to consider it being stuck in transit. This means that the status of the package has not moved in a long time and there is no news that the tracking website can share.

After any significant changes take place, the status of the parcel will be updated accordingly. But if you do not see it straight away, do not consider the package lost – it can just be temporarily delayed.

If you think your parcel is lost and there are objective reasons to believe it – the Zoom Customer Service team will sort it out for you.

Although there are several cases when Zoom can justify the delay and explain it, the reason why it happens usually lies on the surface.

The staff are usually very attentive and caring, going the extra mile for the customers to be satisfied but 100% of cases simply cannot always be successful. Zoom will assure you, everything will be done to fix the unpleasant case if it ever happens.

The parcel may be lost on the way to the final destination. These cases are rare but they do exist.

In case this happens, please contact the Zoom Customer Service team for further assistance.

The investigation will need to take place and the company will take the responsibility of offering you a solution.

Please note that you will be asked to offer information that will help to investigate the case.

It usually takes up to 48 hours to get a response from the Customer Service team. The complaints, appraisals, suggestions, track number information requests, and so on can be submitted.

But the lost parcel is not the only possible variant here. The parcel can also be stuck in transit, the goods can be stuck at customs, and delayed for any reason at all.

The Customer Service team will be able to provide you with all the answers you need. Keep an eye on their reply.

Your claims help any company become better. This is what Zoom believes in and how tries to treat every claim it receives from customers.

Whether you want to complain or have any suggestions, you are free to contact the Customer Service team representative.

Usually, customers have the following claims that the Customer Service team deals with:

1) Tracked packages that did not reach the destination

At Zoom, when delivery of an article cannot be completed, the item is either returned to the sender or returned to the Mail Redistribution Center.

If you printed the wrong address on the shipping label, didn't include a return address, or poorly packaged the item, Zoom cannot be held responsible for it.

In most of the other cases, the delivery company will investigate the case and refund you.

2) Damaged tracked parcels

If the item arrives damaged, the first thing you need to do is get in contact with the seller as soon as possible. (this is for those who purchased an item online that was later on sent with Zoom).

The seller will discuss the issue with the respective post company. In this case, the seller is responsible for the condition of the items when you receive them.

If the item is damaged you can enclose pictures, and put it all in writing, ideally in an email that you need to send to the seller. The seller then will investigate what happened with Zoom and either refund you or give you a substitute product.

3) Confiscated tracked items

Malaysian companies engaged in delivery may still have packages delayed for reasons beyond their control, even if they are super professional in what they do.

If a package contains a prohibited item when entering Malaysia or another country (if the package originates from Malaysia and goes abroad), then it will most likely be confiscated at customs by officials).

To file a claim please use the official website where you will be asked to introduce the details of the delivery service. http://zoomitnow.co/about-us/ - See the “Get in touch” section and follow the instructions as you fill in the online form.