XHY

Alltracking은 각 고객이 글로벌 시스템에서 자신의 패키지를 쉽게 찾을 수 있도록 도와줍니다. 추적 번호는 모든 어려운 작업을 처리하는 데 도움을 줍니다.

상단 패널의 “추적 및 조회” 버튼이 바로 우리 웹사이트에서 패키지를 찾고자 할 때 방문해야 할 곳입니다.

Alltracking 시스템은 XHY를 통해 특급 배송으로 보낸 모든 화물을 추적할 수 있는 글로벌 배송 추적 서비스와 통합되어 있습니다. 따라서 “Track and Trace” 페이지에 접속하면, 영수증이나 이메일 확인서에 인쇄된 고유한 숫자와 글자의 조합을 입력해 달라고 요청합니다.

제공된 코드를 입력란에 입력한 후 추적 버튼을 클릭하세요.

그러면 귀하의 패키지 또는 배송에 대한 정보가 화면에 표시됩니다.

코드 입력 시 어려움이 있거나 기타 질문이 있다면 고객 서비스 팀에 문의해 주시기 바랍니다.

The information the online tracking platform has can only be seen with the help of the tracking number.

Your package information is safe with Alltracking. By using your tracking code you can always find out where the package is even if it takes longer than expected.

But this section will inform you of the variations that are possible when the information goes missing from our website.

Let us remind you that you need your tracking number for all the actions on our website.

With the help of these numbers and letters defined in a unique combination, you can find your parcel even if it is stuck in transit or even damaged.

The company has a transparent tracking service and the information present on the website is corrected before being completed.

Most websites will allow you to enter the given number into their Tracking System finder but in case the website does not provide this information directly, you can contact the Customer Service team and request additional details.

The package you request the information for will be checked by our Customer Service team, who are constantly monitoring all the changes that parcels may come across.

The status of the parcel depends on the state of the package at the very moment – so if no changes are showing up this can mean the package is possibly delayed or lost.

If you think this can happen to you, do not hesitate to contact the team for specifications.

The parcel tracking process is well-balanced and mainly the express delivery company knows how to serve the customers in the best possible manner.

Alltracking and our colleagues from XHY company offer you the complete tracking information you need to have but only with the condition that you have a tracking number on you in the first place.

If you are wondering how to find the tracking number and have no clue where to search, read below.

Track and Trace System in China

The tracking system by the company itself is simple but superfast. This means that the principles are the same.

Today the delivery companies are well-developed and their professionalism is doubtless.

Alltracking always uses information technology for our post and freight tracking systems. That is why the parcels that China and mainly XHY usually send and deliver are easily monitored by us within the global e-system we have access to.

The Track and Trace system in China is available for you to access 24 hours a day, 7 days a week and Alltracking generously provides the accumulated data from their server database for your convenience. This allows you to witness progress from any part of the world at any time.

No worries, everything can be well handled. But if there is a problem, there surely is a solution too.

Sometimes it can happen that the package cannot be tracked and renewing the page, or entering your tracking number for the fifth time in a row does not help.

This can be the result of existing problems and we have to understand what happened.

From an insignificant delay to the parcel being lost - we have to exclude each variant step by step.

There can be numerous reasons for the non-trackage of the parcel you need information for.

But before any panic starts, customers are advised to consider it being stuck in transit. This means that the status of the package has not moved in a long time and there is no news that the tracking website can share.

After any significant changes take place, the status of the parcel will be updated accordingly. But if you do not see it straight away, do not consider the package lost – it can just be delayed.

Rarely but it is still possible that the package or shipment won’t reach its final destination.

The best way to find out where the package is is to contact the team and ask for more details that can be helpful.

As the company is super professional and has operated for multiple years we have to inform you that these cases are rare. But still, 100% of cases cannot be successful. It can happen that the parcel never arrived where it needed to.

There can be a few reasons for this. Sometimes the parcel can get lost on the way to the final destination. These cases are practically a part of an exception but people still need to be informed.

In case this happens think to contact the representatives of XHY Customer Service team for further assistance.

The investigation will need to take place and the company will take the responsibility of offering you a solution. The company must offer you answers and inform you of all the details.

The complaints, appraisals, suggestions, and tracking number information requests can all be submitted.

No panic if the package is still missing – either it will be found or you will get a refund. In both cases, you have to wait first and then follow the instructions given by the Customer Service team.

Do not hesitate to contact them.

The claims from the customers can fall into several categories.

1) Tracked packages that did not reach the destination

The situations may differ from one case to another. At times the fault belongs to the company. Sometimes the customer is to blame.

If you printed the wrong address on the shipping label, didn't include a return address, or poorly packaged the item, XHY cannot be held responsible for it.

In most of the other cases, the company will investigate the case and refund you.

2) Damaged tracked parcels

If the item arrives damaged, the first thing you need to do is get in contact with the seller as soon as possible. (This is for those who purchased an item online that was later sent with XHY).

The seller will discuss the issue with XHY. In this case, the seller is responsible for the condition of the items when you receive them.

If the item is damaged you can enclose pictures, and put it all in writing, ideally in an email that you need to send to the seller. The seller then will investigate what happened and offer you a practical solution.

3) Confiscated tracked items

XHY delivery may still be delayed for reasons beyond its control.

For example: if the package is about to get to China from overseas, the customs are usually strict and check the parcels for unwanted prohibited goods.

There are some restrictions that the customer has to know of. If the package contains products that cannot enter the destination country – the access will be denied.

Particular products or groups of goods can be denied access - explosives, counterfeit goods, valuable antiques, things of an immoral nature, etc.

To send a claim, please use this email-address and contact the team via the electronic format: [email protected]