SFC

Alltracking은 고객이 발송한 패키지와 배송에 대한 상세 정보를 제공하는 온라인 플랫폼입니다.

우리 웹사이트에서 배송 추적 및 추적 정보를 확인하는 데 어려움이 없습니다.

Alltracking은 정보 검색자에게 가장 쉬운 웹사이트입니다. 우리는 누구나 쉽게 이해할 수 있도록 웹사이트를 설계했습니다.

Alltracking 웹사이트의 메인 페이지에 접속하면 상단 패널에 클릭할 수 있는 몇 개의 버튼이 표시됩니다.

상단 패널의 “추적 및 조회” 버튼이 바로 우리 웹사이트에서 배송물을 찾고자 할 때 클릭해야 할 곳입니다.

Alltracking 시스템은 중국에서 SFC를 통해 우편으로 보낸 모든 화물을 추적할 수 있는 글로벌 화물 추적 서비스와 통합되어 있습니다. 따라서 ‘추적 및 조회’ 페이지에 접속하면, 영수증이나 이메일 확인서에 인쇄된 고유한 숫자와 글자의 조합을 입력해 달라고 요청합니다.

해당 코드를 입력란에 입력한 후 추적 버튼을 클릭하세요.

그 다음에는 귀하의 패키지나 배송에 대한 정보가화면에 표시됩니다.

코드 입력 시 어려움이 있거나 기타 문의 사항이 있다면, 고객 서비스 팀에 문의하여 자세한 설명을 받으시기 바랍니다.

SFC company’s standards and customers’ expectations.

Alltracking can assure you that almost 100% of delayed packages and shipments eventually get delivered.

Alltracking makes sure the customers know they have to check the Track and Trace button and see if the information there is what they have to know about the parcel.

It is not difficult to track and trace your package with the help of Alltracking an electronic tracking system.

You are one step away from the information on the status and location of your parcel. But you need a tracking number for it. Find it on your paper receipt or in your email confirmation.

The most important combination of digits and letters you possess is everything you need to have to know where your parcel is.

SFC has a transparent tracking service and the information present on the website is corrected before being completed.

Most websites will allow you to enter the given number into their Tracking System finder but in case the website does not provide this information directly, you can contact the Customer Service team and request additional details.

The package you request the information for will be checked by our Customer Service team who are constantly monitoring all the changes that parcels may overgo.

The Local or International Tracking department deal with lost/delayed or damaged packages.

If you think this can happen to you, do not hesitate to contact the team for specifications.

If you are wondering how to find the tracking number and have no clue where to search, read below.

The website is easy to understand and follow.

Track and Trace System in China

SFC has a typical delivery approach known globally, where the customer gets packages (from small to big) sent as soon as the payment method is completed.

All packages and shipments in China are usually monitored within the system.

SFC uses specific post technologies to give the customers access to the data that is associated with the packages and shipments that customers have unique tracking codes for.

This industry-specific and user-friendly information technology is for our post and freight tracking systems. That is why the parcels that SFC tracks are easy to monitor anywhere in the world.

SFC is a great logistics partner for any tracking website because it is:
- A part of a reliable online global tracking system that is available 24/7
- Has integrated electronic invoices and statements
- Offers access to comprehensive reports as required by tracking websites to offer customers appropriate information.

SFC’s Track and Trace system is available for you to access 24 hours a day, 7 days a week and Alltracking generously provides the accumulated data from the SFC database for your convenience.

This allows you to monitor the progress of any time of order to delivery end.

Do not hesitate to take advantage of the capabilities the system offers.

SFC has a dedicated customer service team that is available to assist customers with their shipping needs.

Customers can contact SFC Customer Service for assistance with scheduling a pickup, tracking a package, making a delivery change, or for any other shipping-related inquiry.

SFC is a reliable and efficient courier and logistics company that provides a wide range of services to meet the needs of its customers. SFC also offers customer service to assist customers with their shipping needs. With SFC, customers can be sure that their package is delivered on time and in good condition.

If delays happen, there must be a good enough reason for them. Still, the company always tries to be on time with everything they do.

Delays can be caused by various reasons – from the slow performance of the staff to the wrong address that cannot be found without any additional information.

There can be numerous reasons for the non-trackage of the parcel you need information for.

But before any panic starts, customers are advised to consider it being stuck in transit. This means that the status of the package has not moved in a long time and there is no news that the tracking website can share.

After any significant changes happen, the parcel status will change. But if you do not see it immediately do not think the package is lost – it can just be temporarily delayed.

If you think your parcel is lost and there are objective reasons to believe it – the SFC Customer Service team will sort it out for you.

Although there are several cases when SFC can justify the delay and explain it, the reason why it happens usually lies on the surface.

From time to time the “missing parcel” issue happens to anyone. SFC is usually very attentive and caring, going the extra mile for the customers to be satisfied but 100% of cases simply cannot always be successful.

The parcel may be lost on the way to the final destination. These cases are rare but they do exist.

If this happens, contact the SFC Customer Service team for further assistance.

The investigation will need to start and the company will take the responsibility of offering you a solution.

Please note that you will be asked to offer information that will help to investigate the case.

It usually takes up to 48 hours to get a response from the Customer Service team. The complaints, appraisals, suggestions, and tracking number information requests can all be submitted.

But the lost parcel is not the only possible variant here. The parcel can also be stuck in transit, the goods can be stuck at customs, and delayed for any reason at all.

The Customer Service team will be able to provide you with all the answers you need.

Keep an eye on their reply.

Your claims can make a difference - this is what SFC believes in and how tries to treat every claim it gets.

Whether you want to complain or have any suggestions, you are free to contact the Customer Service team at SFC.

Usually, customers have the following claims that the Customer Service team deals with:

1) Tracked packages that did not reach the destination

At SFC, when delivery of an article cannot be completed, the item is either returned to the sender or returned to the Mail Redistribution Centre.

If you printed the wrong address on the shipping label, didn't include a return address, or poorly packaged the item, SFC cannot be held responsible for it.

In most of the other cases, the delivery company will investigate the case and refund you.

2) Damaged tracked parcels

If the item arrives damaged, the first thing you need to do is get in contact with the seller as soon as possible. (this is for those who purchased an item online that was later on sent with SFC).

The seller will discuss the issue with the respective post company. In this case, the seller is responsible for the condition of the items when you receive them.

If the item is damaged you can enclose pictures, and put it all in writing, ideally in an email that you need to send to the seller. The seller then will investigate what happened with SFC and either refund you or give you a substitute product.

3) Confiscated tracked items

Chinese companies engaged in delivery may still have packages delayed for reasons beyond their control even if they are super professional in what they do.

If a package contains a prohibited item when entering China or another country (if the package originates from China and goes abroad), then it will most likely be confiscated at customs by officials).

To submit a claim for a lost or damaged parcel, please fill in the form and wait for the reply from the Customer Service team: https://www.sendfromchina.com/get-a-quote